# Genting Rewards Alliance — user reviews

> 24 indexed App Store user reviews of Genting Rewards Alliance by RW Tech Labs Sdn. Bhd., rated 3.40/5 from 14 ratings.

- Source: https://appshunter.io/ios/app/genting-rewards-alliance/id1015828153/reviews
- App overview in markdown: https://appshunter.io/ios/app/genting-rewards-alliance/id1015828153.md
- Rating breakdown: 5★ 6 · 4★ 1 · 3★ 3 · 2★ 0 · 1★ 4

## Newest reviews (13 of 24)

### 1/5 — IT tidur ke

*2022-01-17, version 1.31*

这个app是小学生的作品吗？

### 1/5 — Super lousy App in the world

*2021-12-31, version 1.31*

Super lousy App in the world

### 1/5 — Useless App

*2021-10-28, version 1.31*

Too lousy app and useless. Cannot login at all. What a stupid App.

### 1/5 — Apps crash

*2020-08-18, version 1.26*

Whenever i click my redeem voucher. The apps crash.

### 1/5 — App always crash.

*2020-08-15, version 1.26*

When I click the voucher that I redeemed. The app will automatic close the app.

### 1/5 — USELESS APP

*2019-12-03*

Full of bug

### 1/5 — Can't even register

*2019-11-24, version 1.18*

Typed my card number and it says it's invalid?? I have been using it for all my shopping and food and games, but it's invalid on the app?

### 1/5 — Not good

*2019-07-11, version 1.18*

It doesnt fit xs. And also it pop out, always need to press 2nd time.

### 1/5 — Not compatible to Iphone

*2019-03-09, version 1.16*

I using iphoneX, i not able to click on user profile and search button. Totally cannot open other function tab on bottom. Not use at all

### 1/5 — Can not log in. Suspect fake genting app.

*2018-05-29, version 1.13*

Can not log in. Suspect fake genting app.

### 1/5 — Can’t download

*2018-01-14, version 1.12*

What’s wrong?

### 1/5 — Flawed

*2017-09-04, version 1.11*

The app will not let me complete registration with my rewards account. It cuts out in the process.

### 1/5 — Can't make booking after updated

*2016-09-04, version 1.5*

The login become very slow and after login, the booking is super slow. Always timeout and end up not able to make any booking. Please fix this. It have been like this since the software updated.

## Most critical reviews (10 lowest-rated)

### 1/5 — Cannot login technical issue

*2025-12-06, version 1.37*

Please resolve asap. 
App should iodate too. Slow n UI not friendly.

### 1/5 — Lousy app

*2025-10-17, version 1.37*

This app can’t even load, after installing update, still the same. Such a waste of time. And can’t scan app to collect points. Pretty useless….
Hope this can be linked to the Genting Reward Card account for payment or point collection at least.

### 1/5 — Frustrating

*2025-08-07, version 1.36*

Totally frustrated with the password reset processes. Ridiculous outdated and super long process which doesn’t make sense. 5 working days just to verify my birth date.

### 1/5 — Bad apps

*2025-03-14, version 1.35*

Why create apps when the customer support was bad…Email had sent for few weeks and there is no reply and action taken to help customer

### 1/5 — Bad UI

*2025-01-16*

Using an iPhone 14 and the design is so bad. Can’t click on profile as it’s at the edge and the bottom tabs can hardly be selected as well. Very buggy and laggy app. Not easy to use. The website on a browser is bad too. This needs to be fixed. So disappointing.

### 1/5 — Most of the items

*2024-09-20, version 1.34*

Too expensive

### 1/5 — Fail App

*2024-04-06, version 1.34*

Failure app.  if can give zero star?  pls remove this app from store.  failure.

### 1/5 — Bad Bad After Service

*2023-08-03, version 1.33*

This will be my First and my Last Gor any Genting Resort Hotel either in SG or MY .. stress to the max even if U make prompt booking thru GRA app 👎👎👎👎👎

### 1/5 — UIUX is horrible

*2022-09-04, version 1.33*

The UI of this app is an absolute disaster.

First of all: the top bar is so thin, the search icon overlaps with whatever the original iphone top info UI that shows which app you had redirected from, eg. “chrome”, with the clock only almost a few pixels away above it.
On an iphone 12 pro, the Alliance logo is a little bit covered by the top speaker. The top right (cant tell what this is until i click into it) icon overlaps with the iphone battery icon.

Second of alI: the bottom navigation menu. WHAT IS THAT?? Its cool and new that i get to scroll it for the other page, but in iphone UX, when u swipe the bottom screen the whole app gets swiped away. 

Lastly, I download the app, opened it and honestly don't know what i do with it. There is no first time tutorial, no guide. I get a location permission prompt instead lol)

TL;DR: dont know what this app is even used for and why cant genting just use back the RWG app if this is just for rewards. Why do they need so many apps? Unless there is a real reason, i don't see the purpose to keep the app

### 1/5 — Horrible app

*2022-08-03, version 1.33*

No option to go back to main page. Always have to close the app to go back to home page because it freezes. Bottom options don’t slide for you to pick what you want.

## Most praised reviews (1 highest-rated)

### 2/5 — Real or fake ?

*2021-08-30, version 1.30*

Is this official apps ?

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-10.*