# George Hrvatska — user reviews

> 22 indexed App Store user reviews of George Hrvatska by Erste banka HR, rated 4.90/5 from 1,082 ratings.

- Source: https://appshunter.io/ios/app/george-hrvatska/id1510735608/reviews
- App overview in markdown: https://appshunter.io/ios/app/george-hrvatska/id1510735608.md
- Rating breakdown: 5★ 998 · 4★ 49 · 3★ 14 · 2★ 2 · 1★ 19

## What do users think of George Hrvatska?

Overall sentiment: neutral

**Pros**

- 👍 User-friendly interface
- 🚀 Quick and efficient money transfers
- 💡 Helpful bank employees

**Cons**

- 🐛 Frequent app crashes
- 🔒 Compatibility issues with older devices
- 🔒 Lack of multi-language support

**Commonly reported bugs**

- Scan and pay feature not working
- Login issues after app updates
- Inability to change language settings

**Most requested features**

- Push notifications for transactions
- In-app support and feedback channels
- Ability to request PIN numbers without visiting a branch

## Newest reviews (2 of 22)

### 5/5 — Crashes

*2021-09-13, version 21.22.26*

This app crashes very frequently, the first app was better. The app should be fixed

### 5/5 — Odlicna stvar

*2021-04-23*

Jos par finkcija , tipa zahtjev za izdavanje pin broja ili sl da se ne ide na salter , i tako sve u svemu olaksanje bez premca

**Developer response:** Poštovani, hvala vam na recenziji, pohvali i svim povratnim informacijama. Veseli nas čuti da ste zadovoljni. 😊

## Most critical reviews (10 lowest-rated)

### 1/5 — Fee

*2026-07-15*

Zašto uzimate fee na svaki plaćeni račun

**Developer response:** Hvala vam na povratnoj informaciji. Razumijemo vašu primjedbu vezanu uz naknade. Za više informacija slobodno nam se javite na erstebank@erstebank.hr. 💙

### 1/5 — Mrs Jenny

*2025-10-08*

The palatal _ character nije prehvačen kao razlog kad ima koji problem za Poslat novac. Molim kad je grešaka neka aplikacija piste šta je grešaka hvala

**Developer response:** Žao nam je što ste imali problema s aplikacijom. Pozivamo Vas da nam se obratite putem e-maila erstebank@erstebank.hr ili pozivom na besplatni broj 0800 7890, kako bismo zajedno provjerili o čemu je riječ.

### 1/5 — Languages

*2024-06-12, version 24.14.35*

For a mult lingual Europe your services extremely poor .
Internet & atm’s should all be multi lingual & it is well past due.
George is so complicated to use it is next to useless, have used many banking apps around the world..
George is by far the most user unfriendly that I have ever used.
The worlds worst banking app.
You should be proud of being the worlds leader
In being the worst. 
Unfortunately there seems you have NO desire to make improvements.
Wake UP this is no longer Yugoslavia you are now part of the eu

### 1/5 — George App updated without consideration for all the users

*2022-12-14, version 22.42.32*

Without any notification, they shamelessly upgraded the App and locked me out because they are no longer supporting my version of the software. I went to pay the bills and now am not able to even open the App. So I will be penalised for late payments by my suppliers! This is the second time it’s happened. Great job, the developers!

### 1/5 — My iPad no longer works with George

*2022-08-11, version 22.18.15*

My iPad no longer works with George , thanx to stupid upgrades I can no longer use George. Bank employees give no reasonable explanation, what a shame, it was a good app. I,m not gonna buy a new iPad just to use this app, I,ll change my bank instead.

### 2/5 — Needs a lot of improvement

*2021-06-12, version 21.14.12*

Crashes very frequently.
Language change doesn’t work.
Occasionally blocks up and tells me I need to reauthenticate because I failed touch ID three times (and I didn’t)
Asks me to confirm I want to leave the menu even though I haven’t made any changes
Clunky and too many steps to complete important actions
It’s just a terrible experience for something that is meant to replace the old app in two weeks.

### 3/5 — Needs work

*2024-11-10*

The app is OK but has bugs that need fixing. The in-app chat option does not work. The in-app messages don’t work either. There’s no way to contact support.

**Developer response:** Thank you for your feedback. We’re committed to enhancing the user experience on George app and addressing any bugs promptly. We’re aware of issues some users are experiencing with in-app chat and messaging and are actively working to resolve these. In the meantime, please feel free to reach our support team through alternate methods such as phone or email, as they’ll be able to assist you directly.

### 3/5 — Great service

*2023-05-22, version 23.06.26*

Your bank employee at Zadar old town office is VERY helpful and quick to respond in terms of processing payment requests and or account setup etc !! Thank you 🙏🙏

### 4/5 — Transfer

*2021-09-27*

When I transferred George from my old iPhone 12PRO to 13PRO was unable to open just kept asking me for pin ? 
Had to use old app to get new mTocken to re sine in to George. Very frustrating it should have been seamless process.

**Developer response:** Dear Skelka24, thank you for your feedback. We are improving the George app continuously.  If we can help you in any way, you can contact us at 072 555 555. :)

### 4/5 — OK, ali fale neke stvari

*2021-05-17*

Aplikacija sluzi svrsi, ali fale neke sitnice koje mogu puno značiti, a neke druge m-banking aplikacije ih već imaju dugo vremena, poput push notifikacije za svaku transakciju ili priljev/odljev sredstava s računa. Banalna stvar, ali jako korisna.

**Developer response:** Poštovani, prije svega, hvala vam na vremenu i trudu koje ste uložili da s nama podijelite svoja zapažanja i prijedloge za poboljšanje Georgea. Vaše nam je mišljenje važno te želimo učiti iz njega. Lansiranjem aplikacije ne završava njegov razvoj, dapače iz dana u dan postaje sve bolji. Kontinuirano radimo na dodavanju novih mogućnosti i obogaćivanju Georgeove ponude.

## Most praised reviews (10 highest-rated)

### 5/5 — Very good

*2025-09-20, version 25.22.27*

Very good

### 5/5 — My wife knows everything

*2025-08-11, version 25.22.27*

She’s the best

### 5/5 — Diners nightmare

*2025-01-07*

Od odlične, pregledne i aplikacije na koju se možeš oslonit, primorani smo preći na George koji ne daje ni minimum. Sada više ni ne dobivamo obavijesti o računima Dinersa. A kamoli naprednijim featurima.

**Developer response:** Pozdrav, iako promjene mogu izazvati frustraciju, George app nudi drugačiji pristup upravljanju financijama koji se temelji na novim tehnologijama i mogućnostima. Razlika u dizajnu i funkcionalnostima ne znači nužno lošije iskustvo, već zahtijeva prilagodbu korisnika kako bi u potpunosti iskoristili potencijal nove platforme.

### 5/5 — Money transfer

*2024-04-02, version 24.06.33*

Quick and effortless

### 5/5 — Money transfer

*2024-01-02*

It worked quick , efficient. Just the limit was not enough for me to send!!!

**Developer response:** Thank you for the five star feedback! :)

### 5/5 — Scan and pay feature

*2023-09-13*

The scan and pay feature has not worked for months. Paying bills is difficult. Please fix.

**Developer response:** Hello, please try to update the George app to its latest version. If, even after the update, the feature does not work at the optimal level, we invite you to contact us in the inbox or on 072 555 555 to determine the problem. 🙂

### 5/5 — Best user friendly interface

*2023-07-20*

Among all banking apps I have ever used, this is by far the most user friendly interface. Congrats to the Erste app dev team!

**Developer response:** Thank you for your feedback! We are so glad that we met your expectations and thank you for your trust. 
We will certainly continue to improve the George application so that it continues to provide maximum efficiency to our clients.

### 5/5 — Great app!

*2023-07-11*

Really fast and great app. Easy to use

**Developer response:** Thank you! We are glad you like using George app in your everyday online banking. Thank you for your review!

### 5/5 — Nice

*2022-09-14*

Thank you for this app so easy to use,

**Developer response:** Hi, thank you for you comment. Glad to here that you found our George app user friendly, because that is our mission! 😊

### 5/5 — Uplata

*2022-04-29*

Super usluga

**Developer response:** Poštovani, hvala vam na komentaru i recenziji. Veseli nas što ste zadovoljni s George aplikacijom. 😊

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*