# Georgia Aquarium Explorer — user reviews > 74 indexed App Store user reviews of Georgia Aquarium Explorer by Georgia Aquarium Inc, rated 4.30/5 from 59 ratings. - Source: https://appshunter.io/ios/app/georgia-aquarium-explorer/id1488010695/reviews - App overview in markdown: https://appshunter.io/ios/app/georgia-aquarium-explorer/id1488010695.md - Rating breakdown: 5★ 46 · 4★ 3 · 3★ 0 · 2★ 4 · 1★ 6 ## Newest reviews (12 of 74) ### 4/5 — No back button *2026-08-21* No back button to to go to previous page on daily calendar ### 2/5 — Broken functionality *2026-01-07* The app is great….until you log in. Then, it stops working altogether and just displays an error, “oops” **Developer response:** Hi there — thank you for your feedback, and we’re sorry you ran into this issue after logging in. That “oops” error was caused by a login bug that has since been resolved. Please update to the latest version of the Georgia Aquarium app and try logging in again. If you continue to experience any trouble, our team is happy to help at hello@georgiaaquarium.org so we can get things swimming smoothly again. Thank you for your patience, and we appreciate you taking the time to share your experience! ### 2/5 — App is really buggy *2026-01-04* Got my aqua pass and first reservation and now the app is stuck on the oops screen and won’t reload at all! It’s been glitching so bad as of late that I almost gave up getting my pass. **Developer response:** Hi there — thank you for sharing this, and we’re really sorry for the frustration you experienced. That’s definitely not the experience we want for our pass holders. The “oops” screen you encountered was related to a recent app bug that has now been resolved. Please update to the latest version of the Georgia Aquarium app and try again — the issue should no longer occur. If you’re still having trouble accessing your pass or reservation, please reach out to us at hello@georgiaaquarium.org, and our team will be happy to help right away. We truly appreciate your patience and are so glad you chose to become an Aqua Pass holder. We look forward to welcoming you soon! ### 2/5 — Can’t login… or do anything anymore *2025-12-30* It was useful for the sake of booking a single reservation as an Aqua Pass member, then immediately after booking it kept showing an “Oops” page and wouldn’t let me load the app again. After closing and opening the app multiple times (and trying on a different phone!) it still continues to show the same page. While I’m sure it offers some utility beyond just making reservations, I won’t know because I can’t even access the app anymore. It definitely needs UI/functionality updates if the app continues to exist altogether. **Developer response:** Thank you for taking the time to share this detailed feedback, and we’re truly sorry for the frustration you experienced. We understand how disappointing it is to successfully make a reservation and then lose access to the app entirely. The “Oops” screen you encountered was caused by a recent login issue that has since been resolved. Please make sure you’re running the latest version of the app and try opening it again — you should now be able to access all app features normally. We also appreciate your comments about overall functionality. Feedback like yours helps guide ongoing improvements as we continue enhancing the app experience. If you’re still experiencing any issues, please reach out to us at hello@georgiaaquarium.org, and our team will be happy to assist directly. Thank you again for your patience, and we hope you’ll give the app another try. ### 2/5 — Just White Screens *2024-05-11, version 1.12* Works great when I download it but the moment I try to login to my account it just white screens and I can’t do anything else even after closing and reopening the app ### 1/5 — Horrible App *2024-03-03, version 1.11* I tried to register. It allows me to add all my information. However I click submit; nothing. Just frozen. Tired 4 times. I deleted this app. You’d think as much as it cost to visit this aquarium they would have a decent working app. ### 1/5 — app showing a white screen after login *2024-02-28, version 1.11* having the same issue others are reporting - i log into my account and i just see a blank white screen. tried deleting and redownloading and i tried logging in again it’s still doing the same thing. disappointed. ### 1/5 — App won’t work with iPhone 13 Pro *2024-02-19* App goes white screen after starting. Deleted and reloaded app, after which I could log in and display membership, but again went to white screen error within a minute. Useless at this point. ### 1/5 — Garbage *2024-01-26* Bought residents pass. Downloaded app. It’s completely unusable on any phone. Have tried 2 different iPhones and a Samsung. You cannot select a time because a banner is in the way on iPhone and the edit time function isn’t even there on Samsung. Online doesn’t seem to work either. ### 1/5 — App literally does not function at all *2024-01-10* I’ve been an aquarium member for almost 2 years and this app has stopped working entirely. I used to use it for entry and booking spots at the dolphin show. Now it’s literally a white screen every single time. Would love to see its functionality restored. ### 1/5 — please fix!!! *2023-12-24* reviews I can tell that’s the only one that had a problem so I don’t understand why they don’t fix this app. Every time I try to login under my account, the app freezes and then will no longer work even if I close it out and try to go back in. I just have a blank screen and then have to remove it and reinstall it. I’ve tried this four times. ### 1/5 — App doesn't let me login *2023-12-15, version 1.9* I've been an annual pass holder for 3 years and never had a problem. The last 3 months I've been unable to login and always needed assistance. I wish this app would work! ## Most critical reviews (10 lowest-rated) ### 1/5 — please fix this still terrible app *2026-06-26* I could write a very long review about all the things in this app that do not work well or do not work at all, but I’ll just say this: this app has always been bad. each update I hope that it’s been fixed, but then I download the update and it’s gotten worse. They should hire a new company to manage their website and app. a world class aquarium with this bootleg ratchet joke of an app doesn’t make sense. developers, if you read these, what is going on over there? its always the same junior developer mistakes. do better or maybe ask AI why your performance is so poor and your app so buggy and slow. like really, please ask Claude. yall are bozoing really basic stuff. ### 1/5 — Checkout nightmare *2026-06-12* Took over 30 minutes to pay for my tickets. It REFUSED to accept debit cards and only took a credit card after a half dozen failed attempts. I would rather pull teeth than buy tickets through your app or website again ### 1/5 — App is broken *2026-01-09* After login the app crashes and just displays a cute sea lion photo with Opps. Refresh doesn’t do anything. Have to uninstall and reinstall app to get out of the OPPS crash page but every time I login the app crashes again. Useless!!! **Developer response:** Thank you for letting us know, and we’re really sorry for the frustration you experienced. That definitely wasn’t the experience we want anyone to have (even if the sea lion is pretty cute). This issue was caused by a login bug that has now been resolved in our latest app update. Please make sure you’re running the most recent version of the Georgia Aquarium app, then log in again — everything should work smoothly now. If you continue to have any trouble, our team would be happy to help at hello@georgiaaquarium.org so we can get you back to exploring without interruption. Thank you for your patience, and we hope to see you back in the app soon! ### 1/5 — Error every time now *2026-01-03* Can’t login to the app anymore, checked to make sure it’s updated, and just keep getting an oops error and told to refresh. Very frustrating **Developer response:** Hi there — we’re sorry for the frustration, and thank you for taking the time to let us know. The login issue causing the “oops” error was related to a recent app bug that has now been resolved. Please try logging in again, as the issue should no longer occur. If you continue to experience any trouble, our team would be happy to help at hello@georgiaaquarium.org so we can get you back into the app as quickly as possible. Thank you for your patience, and we appreciate your feedback as we continue improving the experience. ### 1/5 — App is the least functional app I’ve used *2025-05-25* The app is impossible to navigate. You simply cannot buy tickets on the app. Then once you buy them without the app, there is literally NO WAY to connect your tickets to your app so adding excursions and everything else doesn’t work. Forget about it. ### 1/5 — Worst app I’ve ever use *2024-12-22* App and the mobile website are the least user friendly I’ve ever used (I am gen z and technically literate). Can’t find the shopping cart but it doesn’t matter because your tickets didn’t save to the cart anyway. Cant edit user account information, frequently caught in a loop to buy tickets. 0/10 ### 1/5 — Horrible APP *2024-10-28, version 1.15* I bought a year pass 06/20024, installed app so everything would go smoothly. First off, it doesn’t stay logged in, when you do get logged in, it doesn’t even remember you have an annual pass. Found the barcode, had it scanned, still had to prove I had pass by showing my email. Brought family, couldn’t get the discount for them. Scanned my parking pass to get discount, it didn’t work but an attendant was able to give pass holder parking discount not with my barcode though. Hopefully it works next time because I can’t find the emai. I checked for an app update and there was none. This review is only for the app. The Aquarium animals & employees are awesome! ### 1/5 — Doesn’t work *2024-04-12, version 1.11* Your app is not working. I’ve deleted and downloaded it. Turned my phone off and on. It just goes to a blank white screen. I have an iPhone 12 Pro. ### 1/5 — Doesn’t work, so can’t access tickets *2024-03-19, version 1.11* The app worked earlier last year, but late last year started going white screen as soon as I log in. Can’t access anything, so I’ve decided to spend my membership money somewhere else and I won’t be renewing my membership. ### 1/5 — Calendar bug *2024-03-19* The app is full of bugs - the calendar is wrong, you choose a date and in the end there is another date to buy ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Tour by Danielle *2026-08-21* Beyond the sea deep dive, Danielle was phenomenal! She was so pleasant and accommodating of all questions and her knowledge and attention to detail made this tour exceptional for us! Keep up the smile and energy Danielle! ### 5/5 — Best time *2026-06-22* My teens loved the aquarium. The puffins were amazing!!!! Belugas, great! Whale shark, phenomenal! I don’t think there is a thing we didn’t like. So great we got memberships. We love going down. ### 5/5 — Love this place *2026-03-26* The only thing that would make it better is if I could live here ### 5/5 — Fantastic fish and fun! *2026-03-16* This was the best experience! I would advise you to arrive as soon as they open as it can be a bit crowded as the day goes on. The exhibits are well lit, so much to see and read. There is something for kids and adults here. Be sure to buy the dolphin experience tickets when you buy your entry ticket to the aquarium. Wear comfortable shoes, by the time we left I had walked almost 7,000 steps. It was a fun way to spend a few hours with family. Definitely download the app, makes checking in at the entrance better ### 5/5 — So easy to use! *2025-12-19* The new app is amazing! It’s so easy to use and I love being able to manage my tickets and Aqua Pass reservations in one place now and see an itinerary for my day when I have a visit scheduled. This update is soooo much better. ### 5/5 — A must-have for every Aquarium visit! *2025-12-11* The redesign is beautiful and the app feels faster and more intuitive. The personalized itinerary and quick access to reservations make planning my day so much easier. Huge improvement! ### 5/5 — was able to buy ticket *2025-05-27, version 1.17* i was able to buy my ticket ### 5/5 — Newly Optimized *2025-01-14, version 1.16* I think most of the negative reviews are just old the app works great now ### 5/5 — Works well when connectivity is good *2023-08-11* App worked for me for the most part but I noticed there were issues in places like the parking deck where cell/wifi connectivity was low and it had issues logging in. Map and membership cards are very nice tools. ### 5/5 — Barefoot Farms *2020-05-23, version 1.0* Wonderful website. Very complete info. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*