# Gerald - Cash Advance — user reviews > 4,249 indexed App Store user reviews of Gerald by Gerald Technologies, Inc, rated 4.40/5 from 29,821 ratings. - Source: https://appshunter.io/ios/app/gerald-cash-advance/id1569801600/reviews - App overview in markdown: https://appshunter.io/ios/app/gerald-cash-advance/id1569801600.md - Rating breakdown: 5★ 23,435 · 4★ 1,624 · 3★ 889 · 2★ 497 · 1★ 3,376 ## What do users think of Gerald? Overall sentiment: negative **Pros** - 💯 Excellent customer service - 🚀 Convenient overdraft protection - 🤝 Helpful support team **Cons** - ⏱️ Slow processing times for advances - 🔒 Concerns about account security - 💰 Expensive subscription fees - 🤯 Confusing and misleading app features **Commonly reported bugs** - Technical issues preventing access to overdraft funds - Recurring charges despite lack of service - Inability to delete account or remove bank information **Most requested features** - Instant transfer option for advances - More transparent communication about app limitations - Easier account cancellation process ## Newest reviews (18 of 4,249) ### 5/5 — Communication *2026-08-27, version 69.0.1* Quick and easy communication with Markfil. ### 5/5 — Great helpers *2026-08-27, version 69.0.1* Jubelle has been very responsive to me and my needs ### 5/5 — Great customer service! *2026-08-27, version 69.0.1* Stephanie provided great customer service and quick. I love this app, it helps out when I need it ### 5/5 — Good Service *2026-08-27, version 69.0.1* I needed assistance with a request and Jubelle assisted me right away ### 5/5 — Great support! *2026-08-27, version 69.0.1* Markfil helped me out a lot today! So understanding and patient with me, helped get everything I needed done and situated. Couldn’t do it without him! ### 5/5 — Comes in handy. *2026-08-27, version 69.0.1* I love this app and I love that I’m able to buy somethings I need using this app. Stephanie was very efficient and was able to help me. ### 5/5 — Just A Shoutout *2026-08-26, version 69.0.1* Markel was quick to respond and very polite and helpful. ### 5/5 — Helpful *2026-08-26, version 68.3.11* Stephanie gave me greatest customer service and helped me thru my situation ### 5/5 — Extension *2026-08-26, version 68.3.11* Markfil was great!!! Thanks Gerald. ### 5/5 — helpful *2026-08-26, version 68.3.11* spoke with Markfil and they helped me with my account issues. thank you again ### 5/5 — … *2026-08-26, version 68.3.11* Jubelle was great help ### 5/5 — Helpful customer service *2026-08-26, version 68.3.11* Great when in a bind and the customer service is great. Jubelle was super helpful. ### 5/5 — Review *2026-08-26, version 68.3.11* Super helpful for a small cash advance and to buy useful stuff from their corner store! Customer Service is also super helpful! ### 5/5 — Helpful *2026-08-26, version 68.3.11* Great app and great customer service ! Stephanie really went above and beyond for me. ### 5/5 — Support team *2026-08-26, version 68.3.11* Stephanie did an excellent job helping me change my repayment date. ### 5/5 — Cash advance *2026-08-26, version 68.3.11* Markfil was a great person and helped me with my problem ### 5/5 — Great app *2026-08-26, version 68.3.11* I just signed up with this app and so far it has been very awesome I haven’t had any issues and I did have to extend my repayment date. However jubelle from customer support was fast friendly and very professional about it and for now so far so it’s been really good and I’d recommend it. ### 5/5 — Great customer service *2026-08-26, version 68.3.11* ⭐️⭐️⭐️⭐️⭐️ I had to change the phone number on my Gerald account, and Raemond was incredibly helpful from start to finish. He responded very quickly, walked me through the verification process, and got my phone number updated successfully. The whole process was much faster and easier than I expected. I really appreciate the quick, professional, and friendly customer service. Thank you, Raemond, for making this so easy! ## Most critical reviews (10 lowest-rated) ### 1/5 — BEWARE! False Advertisement *2026-08-28, version 69.0.5* You can only access $19 of the advance. The rest has to be used in their online store. It’s such a rip off. ### 1/5 — Get a Cash Advance Elsewhere *2026-08-27, version 69.0.1* One thing I’ll say about Gerald is their customer support is solid. They respond to questions quickly unlike Grid and other apps. With that said, this is not the place to get a cash advance. You’ll hear that you’re getting $85-$100, but most of that money will go to their online store and $10 shipping fees. In the end, you’re lucky to get $25 in your bank account. Gerald will claim it’s to avoid fees, but $10 shipping fees and expensive items defeats the purpose of that sentiment. Run for the hills. I’m sure there’s nice people at Gerald, but as a cash advance app, they get the grade of F-. ### 1/5 — Tracking *2026-08-25, version 68.3.11* No tracking info on orders ### 1/5 — Don’t waste your time *2026-08-25, version 68.3.11* You’re unable to get any cash advance. They force u to play games and u still don’t get anything. If I could rate this one star I would ### 1/5 — Do not get this app *2026-08-23, version 68.3.5* You have to spend money before you can get an advance. It's not worth it! There are better apps out there. ### 1/5 — SCAM *2026-08-23, version 68.3.5* They give you a “cash advance” but before they give you the advance you have to spend some money at their store. Then it still charges you nine dollars for their shipping fee. Crazy!!!! After the “shopping” you’ll get an actual cash advance that you need for $19!!! Dont download this app lol ### 1/5 — Scam. *2026-08-18, version 68.2.17* App doesn’t work for advances. Always says “bank connection limit reached,” which is nonsense as I have one account attached to this app and it’s never worked. Waste of time ### 1/5 — Confused *2026-08-17, version 68.2.17* I don’t see the point in HAVING to spend half your advance to get the other half in your bank account? Weird and not instant hoops to jump through ### 1/5 — Scam *2026-08-15, version 68.2.7* This is a scam dont waste your time ### 1/5 — Great support *2026-08-14, version 68.2.1* Rod helped me out with every question I asked, thanks and I will continue to use Gerald for the great experience, and will work with you ## Most praised reviews (10 highest-rated) ### 5/5 — Gerald Review *2026-08-27, version 69.0.1* Nice app. ### 5/5 — Updating information *2026-08-27, version 69.0.1* Support helped me regain access to my account quickly and efficiently. Thanks ### 5/5 — Mark *2026-08-27, version 69.0.1* The free transfer cash advance is awesome! ### 5/5 — I *2026-08-27, version 69.0.1* Markell great ### 5/5 — Thank you ! *2026-08-27, version 69.0.1* Helped me quick and easy ! Customer support Caitlyn was super helpful ! ### 5/5 — Great customer service *2026-08-27, version 69.0.1* Markfil was great and helpful. Requesting an advance was easy. I love the free cash advance transfers. Definitely recommend the Gerald app! ### 5/5 — Stephanie *2026-08-27, version 69.0.1* Did and amazing job! ### 5/5 — Customer service is absolutely amazing *2026-08-27, version 69.0.1* Jubelle at customer service is absolutely amazing helped me recover my account and extend my payment date when I had problems with my paycheck. ### 5/5 — Customer *2026-08-27, version 69.0.1* Stephanie was a great help. ### 5/5 — Customer service *2026-08-27, version 69.0.1* Stephanie is great person. She got what I ask for with no problems 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*