# Gerbes — user reviews > 46 indexed App Store user reviews of Gerbes by The Kroger Co., rated 4.70/5 from 2,001 ratings. - Source: https://appshunter.io/ios/app/gerbes/id584448871/reviews - App overview in markdown: https://appshunter.io/ios/app/gerbes/id584448871.md - Rating breakdown: 5★ 1,616 · 4★ 246 · 3★ 79 · 2★ 24 · 1★ 36 ## What do users think of Gerbes? Overall sentiment: neutral **Pros** - 👍 Convenient clipping and ordering - 🚀 Easy to use app - 💯 Great service and friendly staff **Cons** - 🐛 Buggy and prone to crashes - 🔒 Security issues with hacking and data breaches - 🤔 Confusing coupon and cart management **Commonly reported bugs** - Digital coupons disappearing after clipping - Inability to add clipped coupons to shopping list - Inconsistent delivery and pickup time slots **Most requested features** - Ability to view and manage clipped coupons - Improved search and filtering functionality - Option to exclude unwanted items from suggestions ## Newest reviews (13 of 46) ### 2/5 — Downvoted for frequent required updates *2026-08-17, version 97.1.0* Especially frustrating when I'm forced to update when trying to use the app in the store. 😡 Wouldn't downvote except it happens frequently. ### 2/5 — Removing coupon search was a dumb idea *2025-08-14, version 85.1.0* Now, if you just need to check to find out if you remember to clip when you gotta go through the whole bloody list. I’m blind and this is very annoying. ### 3/5 — This app gets hacked *2024-11-10, version 76.0* Mostly good, but sometimes buggy. Also, prone to hacking. Do not store your payment card because they will do nothing when you are hacked. If you do store a card, make sure it is a credit card and not your bank card! The credit card will at least help you with fraud, and you won’t be cleaned out. My hacker even shared his personal information. They don’t care. Hackers can also access your name, address, phone number, and the full member ID for later use. ### 4/5 — Robust application with many great features but missing one important feature. *2022-07-08, version 47.3* The list of suggested items is so very very long.I wish there was some kind of management system to exclude items you’ll never buy.Or somewayEdit the list so that certain items can be hidden at please temporarily. Or once you select an item it no longer appears on the list of potential offerings. A list is just way way too long to have to scroll through to select your items. Otherwise all the features especially the QR code is just amazing. ### 3/5 — Frustrating *2021-09-30, version 38.3.1* This really wasn’t user friendly. I had to have one of my coworkers help me and it took quite a while to figure it out. ### 3/5 — In Store great- pickup?? *2021-02-14, version 31.0* I’ve always loved this app. And when using it in store it’s excellent. However when shopping for a pick up it’s a little confusing and difficult to add items to cart. ### 3/5 — Pretty good usually *2021-01-27, version 30.2* I usually love using the app. Lately I don’t even have an option to pick a time slot. Luckily the Gerbes staff was nice and held my order, but definitely a pain that is making me contemplate using another store for groceries. ### 3/5 — Can’t search coupons with voiceover *2020-09-07, version 25.4* This used to work some changes broken it ### 2/5 — Great if it worked right *2020-04-08, version 21.3.2* Delivery times have been messed up. I’ll place an order for delivery and then after will show sooner times available, YET my time keeps getting pushed back. Makes no sense. Please fix. This has now happened last THREE times my family has used ### 5/5 — The best🤩 *2020-04-05, version 21.3.2* Absolutely the best service!!! ### 2/5 — Not user friendly *2020-04-04, version 21.3.2* Not user friendly ### 4/5 — Ordering on line *2020-03-31, version 21.3.1* I ordered on the app for the first time and it worked great. I only chose 4 stars because the app doesn’t always find in-store coupons for items that are on sale and require the coupon on your account. ### 5/5 — Favorite store *2020-02-01, version 20.4* Has nice selection of organic and healthy options in addition to the common products. Store is a nice size to do a quick stop. People always friendly. Loving the new pick-up ordering. Definitely my favorite method now. Tells you sales and coupons and helps with children in car seats or just being able to go home from work without having to go shop. I just stop and they bring it out. ## Most critical reviews (10 lowest-rated) ### 1/5 — List order *2026-06-04, version 95.0.0* Well done guys, you managed to screw the app up even more. Now the shopping list has no reason for the order by aisle or department or even name. What’s the point of even creating a list now!!!!!! ### 1/5 — Newest version sucks! *2026-01-18, version 90.1.0* They made it was more difficult to add items to a shopping list. ### 1/5 — UGH. This horrible app is why I rarely shop at Gerbes *2023-05-10, version 58.1* UPDATE: I appreciate the response from the developer, but it is counterintuitive to click on “Savings” to view coupons (why not rename this function “Coupons?”) then another click to view the digital ones I have clipped but there is no way in the app to to add the clipped digital coupons to my shopping list, so I have to navigate between the two lists with several clicks! Why bother? Still not gonna shop at Gerbes, mostly because of this useless app. I really like digital coupons and this app has a lot, but once you clip them they disappear into a black hole, never to be seen again. They do NOT get added to your shopping list, and there is no way to view the ones you clipped as a stand-alone list; you have to write them down or somehow remember what you clipped. This is impossible if you clip more than a few or don’t get to the store immediately. A useless waste of time. ### 1/5 — Bad Digital Coupon system *2022-11-03, version 52.0.1* This app is never works and what it to. You should also stop using the digital coupon system. ### 1/5 — Won’t let me see my coupons *2021-08-25, version 37.2* Regardless on if I have working WiFi or using my phones cellular data, the app won’t show me my coupons to use for purchases. It repeatedly tells me to “refresh this page”. Then after refreshing it proceeds to say the same thing as before I refreshed it. I know it is not a connection problem because the WiFi & my phones data will load everything else on the app & everything off of the app. Please fix this problem. Until it is the app is only worth 1 star. ### 1/5 — Issue *2021-07-22, version 36.2* Not enough pick up times available ### 1/5 — Not flexible *2020-08-02, version 24.3.1* Store & company are not on the same page about adding to existing order,app doesn’t allow quantity on substitutes items,overall user friendly but not great & no resolution .i have already spent an hour of my time dealing with this,so it turns out it’s not very convenient! ### 1/5 — Annoying *2019-12-14, version 20.1.1* Every time I want to add an item to my shopping list I have to push the Pickup Delivery menu out of the way. I DO NOT WANT TO USE PICK-UP OR DELIVERY. STOP IT STOP IT STOP IT. ### 1/5 — Store mode is terrible *2019-07-04, version 17.3* NO I DO NOT WANT TO BE IN STORE MODE ### 1/5 — No help *2018-10-27, version 15.1.1* Went to store on West Truman Blvd no one could tell me where meet balls where at. Asked for mangers Business card of course not one available. Then asked for Managers name and number went to get it and never got it associate disappeared!! ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional App *2023-08-19, version 61.2* I love the convenience of clipping coupons, adding things to the cart and submitting my order for a same day pick up! ### 5/5 — This app is a lifesaver! *2023-02-14, version 55.0* Big fan of Gerbes, and this app has made creating pickup orders easy & enjoyable. ### 5/5 — Great app *2022-09-01, version 49.4* I love the app but do wish the option to “add to cart” from the weekly flyer was there. I see you can add to list but I usually just shop that way. ### 5/5 — Review *2021-01-14, version 30.0* Great service! ### 5/5 — GREAT SERVICE *2020-08-28, version 25.3* Always a pleasure to order from Gerbes on line pick up. They make it so easy & quick!!! ### 5/5 — Great *2020-08-27, version 25.3* App is easy and fast to use!! ### 5/5 — Not user friendly *2020-07-20, version 24.1* Very hard to search for items. When you search for something you have to be very specific or you get random sale crap like searching for sandwich bread, I got pickles and buns. ### 5/5 — I Love This Store!! *2020-04-30, version 21.6* I appreciate the huge organic produce section you provide at the Camdenton store. I also want to thank you for the great experience I’ve had ordering and picking up groceries but above all, your employees are great, such friendly & customer service oriented people at this location! ### 5/5 — Best grocery app in COMO *2020-04-29, version 21.6* We’ve used Schnucks, Hy-Vee, and Gerbes. Happily for us Gerbes’ app is the best one by far. Since Gerbes is our regular store, that’s good for us. The Gerbes app is just easy to use. The Hy-Vee app is the size of a phone, even if I’m using an iPad, and it’s not easy to figure out. Schnucks app is not only hard to use, their prices are insane. ### 5/5 — Great Store! *2020-04-23, version 21.5.1* We’ve been Gerbes customers for years! This is always our go to store for best prices, services and people! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*