# Gesa Digital Banking — user reviews > 175 indexed App Store user reviews of Gesa Digital Banking by Gesa Credit Union, rated 4.70/5 from 27,789 ratings. - Source: https://appshunter.io/ios/app/gesa-digital-banking/id690716194/reviews - App overview in markdown: https://appshunter.io/ios/app/gesa-digital-banking/id690716194.md - Rating breakdown: 5★ 23,602 · 4★ 2,356 · 3★ 698 · 2★ 321 · 1★ 812 ## What do users think of Gesa Digital Banking? Overall sentiment: neutral **Pros** - 🚀 Straightforward and easy to use - 🔒 Secure banking experience - 👍 Reliable for basic banking needs - 🚀 Convenient mobile check deposit - 👍 Friendly and helpful customer service **Cons** - 🐛 Buggy and glitchy app experience - 🕰️ Slow and laggy performance - 🔒 Frequent 2-step verification required - 👎 Difficult to navigate and find features - 🔨 Poor integration with credit card and in-branch services **Commonly reported bugs** - Remote check deposit issues and timeouts - Inconsistent login and logout behavior - Incorrect account and address information - Delayed posting of pending transactions **Most requested features** - Increase transfer limit from savings to checking - Improve navigation and organization of the app - Add biometric login options (fingerprint, face ID) - Streamline credit card payment process - Redesign the app to be more visually appealing ## Newest reviews (20 of 175) ### 3/5 — Very mid. *2026-08-27, version 26.1.1* This app is really not great. Not terrible, but not great. I have repeatedly had issues with it not logging me in, though my credentials are correct and it seems like it’s going to logon, then the app just goes unresponsive. Additionally when it does work, the app is extremely slow changing from the home page to the account you select. Not terribly impressed, although GESA seems to be a great place to bank. ### 2/5 — Pain in the butt *2026-08-26, version 26.1.1* The log on always asks me to switch users, never logs on smoothly, and the two factor authentication is clunky and time consuming. As soon as I do get on, it asks me to review the app. I want my banking app to open smooth, and not have pop ups or redirects. ### 3/5 — Gets the job done, but very clunky *2026-08-14, version 26.1.1* New in the US, so I’m comparing to banking apps in the UK. So far the experience is very frustrating. - Setting up external account connections is very slow (over a day, when it could be instantaneous). - being able to transfer to other external accounts seems to need the connection setup from both accounts independently, or else the transaction is blocked. - this app lags when you navigate to different sections. - no direct way of adding cards to Apple Wallet. I would recommend taking a look at how apps are setup and how they flow for banks outside the US, it seems to be much better outside the US and I can’t really understand why this should be the case ### 3/5 — Kinda *2026-07-02, version 26.1.0* It sometimes does what you want it to do, other times the updates make it forget that you exist as a customer. 3 days ago before the last update I had zero problems accessing my account via the app, currently there’s no way to access anything as my “username does not exist.” Especially frustrating as I know my username and password intimately well since this happened 3 months ago and lasted for weeks. My username and password work great on their online platform which has the same backend as the app, meaning it’s literally just a developer problem. The app feels clunky at best and sometimes it works but not enough to be considered reliable in my mind. Download it if you want an experience seemingly designed by a developer who wasn’t paid enough to care about the end user’s experience. ### 3/5 — Unable to look at quick balance *2026-06-30, version 26.1.0* Updated the app and now i cant see my quick balance im having to login in everytime just to see my balance wasnt having this issue earlier til i updated the app ### 1/5 — Severely and dangerously underdeveloped *2026-05-09, version 24.1.2* App crashes constantly and takes minutes to load anything and everything. ### 1/5 — Save Yourself some Money and bank Elsewhere! *2026-03-27, version 24.1.2* Been banking here for a while, and I have no idea why we still stick around. Looking for banks now actually. Let’s start by saying this CU has some perks, but most banks do. The next is that the app sucks!! It’s stale looking, it’s slow, glitches, freezes etc. Developers need to get the app looking and working better. BUT my worst experience is that, I get merchants randomly try to take payments out on certain days, so hay are not scheduled, and this bank whether they pay the bill OR NOT, you get charged a FREAKING $29 FEE. WTH! Why charge a fee for rejecting a payment, I can see if they paid it “MAYBE,” but that’s a lot of money to charge for a fee. Especially in this day and age! Anyhow, can’t afford to bank here, so taking my business elsewhere. I guess Gesa is for the RICH! ### 1/5 — Worst Banking App *2026-03-11, version 24.1.2* I have worked with several different credit unions and banks with different types of accounts. Not many of them have been great, but this is by far the difficult app to navigate compared to the others. Making transfers with in the bank is difficult. Making transfers outside of the bank is far worse. But the most frustrating thing is trying to link external accounts to the Gesa account so you can actually get your money into the bank. ### 1/5 — Log-in Nightmare *2026-03-01, version 24.1.2* This App used to work seamlessly with no issues. Now I can’t even log into the app. I get an error with a phone number to call. I called the number their IT department said there is no problem. This issue has been going on for about 3 months. I miss using a functional app that had no prior issues. I’ll be deleting this app and just using their website. ### 2/5 — Slow to update using app *2026-02-19, version 24.1.2* Please change this app so that it is able to reflect the changes on the account that you make It is very slow and does not work the way it should ### 1/5 — Terrible *2026-02-08, version 24.1.2* Hard to use. Doesn’t work half the time. Terrible banking app and their website isn’t any better. We are considering changing credit unions to one with a more user friendly and functional app/ Website. ### 1/5 — Horrible App *2025-12-09, version 24.1.2* 10 minutes to login just for another 10 minutes for their menu to load and then I can’t access none of my banking option because this app can’t load itself ### 1/5 — App *2025-12-02, version 24.1.2* App is annoying because it only works when it wants to and it doesn’t help to call the number that it suggested. ### 1/5 — Error has Occurred *2025-11-27, version 24.1.2* App has been nothing but a PAI. Continuously get “Error has occurred…”. I delete the app, re-install and then I’m able to log in again. A few days later back to the same error. Been doing the same over and over!!FIX IT!!! ### 1/5 — Why remove make it complicated to pay my credit? Constant crash outs. *2025-10-16, version 24.1.2* Every single time I log in, the app will crash and turn off, the website does the same thing. Why did you change the credit payments process? It was much easier to transfer a payment from checking to credit and it would process that same day. Now we have to make unnecessary steps to pay when the payment won’t even go through for 3 days. You guys are stupid. ### 1/5 — Horrible app *2025-10-09, version 24.1.2* Please update like yesterday. And please spend some money from your customer acquisition costs to make it more robust. This is a pathetic app that is so so outdated my nickname is the t-Rex of banking apps. And at least t-tex had teeth. This is toothless, no bite at all. ### 1/5 — Terribly clunky and unreliable *2025-09-23, version 24.1.2* Easily the worst banking app I have ever used. I couldn’t imagine ever suggesting anyone use gesa as a primary bank considering the state of this app. The UI is clunky and unresponsive, the app runs incredibly slowly, worst of all, it frequently displays incorrect information on credit accounts. As of the most recent update, In order to make a payment on a gesa credit account with funds from your gesa checking account, you must first add your checking account as if it’s an external account from another institution. A cumbersome process to say the least. Making payments on a credit account close to or after the due date results in the app incorrectly displaying “no payment due” until your next closing date. This is effectively a trap to generate late fees on credit accounts which, I have to imagine, is incredibly successful at doing just that. Gesa has been aware of this issue for at least a year and has failed to do anything about it. All in all, gesa is a fine institution with well above average interest rates on their savings accounts, and high approval rates on credit applications. That being said, just my experience using this app has tainted my experience as a gesa member to the point that I wouldn’t recommend this institution for anything other than saving money. ### 1/5 — Horrible app *2025-09-10, version 24.1.2* This app is barely functional and has glitches all the time. ### 1/5 — Recent update *2025-09-04, version 24.1.2* As of recent, the current update has made the app extremely slow. After they added the card management for some reasons it’s just super bad. Terribly organized and paying a balance use to take one step now I have to click into three different tabs just to pay. And that’s if you’re lucky it even loads. I have to exit the app just so I can load up properly. ### 1/5 — Don’t use GESA *2025-08-26, version 24.1.2* Worst banking app ever, they don’t update the software, all out of date.! Impossible to swap money around through the goddamn app . If I could leave a 0 star I would in a heartbeat. Multi million dollar company you would think they would invest something into the app ! Worst company , go to Numerica credit union! I went over and the app is 10 times better the user interface actually loads ! And dosnt go down ever other day. 0/10 ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2026-09-03, version 26.1.1* Honestly have never had a good experience with this app. Constantly logging me out, it’s slow, it’s user “friendly” sure, but functionally it’s about as good a fork when eating soup. Let’s do better. ### 1/5 — No versions allow rotation to landscape *2026-08-28, version 26.1.1* The latest version won’t rotate landscape on an iPad or tablet. Please fix it! ### 1/5 — Constant loop to log in *2026-08-26, version 26.1.1* Log in-> session expires. Log in again> success then it logs you out. Log in again-> access account page to select a login button-> sends a text message to confirm-> select account and it logs you out. This is the app and the website today. I just need to confirm my account so I can pay my car note. By the time this is fixed, I’ll need to redo the account confirmation steps again and wait. ### 1/5 — Inconsistent login *2026-08-01, version 26.1.0* Somehow they have made the login incredibly obnoxious and inconsistent when using biometrics. Doesn’t even work half the time. ### 1/5 — Horrible app and atm service is isn’t much different *2026-07-31, version 26.1.0* The app glitches horribly if you can get in without it taking forever to attempt to load or idles or freezes and then states username and password don’t exist, etc. even when you know it’s right as you used saved password Face ID, etc. Also was informed their horrible app also has a daily 24 hour limit of logins of 50. Meaning you can only look at your acct or attempt to with their horrible online banking 50 times so if you get 45 froze logins you have 5 attempts to login left for 24 hours if your lucky your login will go through and you’ll get into your acct if not there’s always 24 hours later!!!!! Most ridiculous banking practice ever! Nothing 1800 number could do either except state it should unlock in 24 hours from last attempted login if not call us back tomorrow!!! ATM’s in many locations in my area are forever unable to withdrawal money constantly. Huge inconvenience when branch is closed. Been with this bank for quite a few years but I’m just not getting the service I deserve. I’ve moved my banking business over and will close these acct’s once everything has cleared. ### 1/5 — App is slow *2026-07-21, version 26.1.0* The branch is good! but the app is so slow, doesn’t refresh and is always kicking me out! i’ve updated it everytime it needs an update and still the same issues. ### 1/5 — The worst *2026-07-07, version 26.1.0* This is the absolute worst banking app. Worst banking experience as well. Avoid this bank like it’s the plague. I am confident that the positive reviews here are faked to boost the company’s image. ### 1/5 — Worst *2026-06-30, version 26.1.0* Their telephone banking after hours is terrible! Also, the app is completely useless. It was great a few years ago and now it is awful! ### 1/5 — App *2026-05-22, version 24.1.2* Never loads, bugs out & always freezes app so trash including there website too. ### 1/5 — Still the Worst Banking App *2026-05-14, version 24.1.2* It’s pretty evident that a lot of the reviews for this app are fake. I have worked with several different credit unions and banks with different types of accounts. Not many of them have been great, but this is by far the difficult app to navigate compared to the others. Making transfers with in the bank is difficult. Making transfers outside of the bank is far worse. But the most frustrating thing is trying to link external accounts to the Gesa account so you can actually get your money into the bank. ## Most praised reviews (10 highest-rated) ### 5/5 — Menu bar *2024-11-20, version 22.2* The menu bar is too far to the right and I have a hard time clicking on it. help HELP ### 5/5 — Excellent customer service *2024-11-19, version 22.2* All staff are extremely helpful and professional.. They feel like family. ### 5/5 — Gesa app *2024-10-25, version 22.2* Easy and convenient to use no need to drive to the bank….. ### 5/5 — Marco *2024-09-27, version 22.2* Marco at pearl street Safeway is great!!! ### 5/5 — L. Carpine *2024-08-10, version 22.2* I’ve been a customer of Washington Teachers Credit Union and GESA for 60 years. I feel safe putting my finances in your hands. Living in a rural area, it is so convenient to do my banking on line. The format is easy to follow and there is always help available if I’m having a problem. ### 5/5 — Me gusta como trabaja Gesa *2024-07-21, version 22.2* Es genial Gesa ### 5/5 — Cámara check deposit *2024-07-14, version 22.2* Helps me out since I live a rural area of Washington, thank you very much. ### 5/5 — Difficult *2024-07-07, version 22.2* Very difficult process ### 5/5 — Better Than A Bank *2024-05-15, version 22.2* Gestation doesn’t nickel and dime you like all banks that bleed customers. We’ve been members since 1978 and never regretted he decision to join. ### 5/5 — App *2024-05-06, version 22.2* Very simple could have added a bit more features but aside from that good. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*