# Get It Done San Diego

> Official app for reporting non-emergency city issues to San Diego. (iPhone/iPad app by City of San Diego.)

- Source: https://appshunter.io/ios/app/get-it-done-san-diego/id1065050595 (this page in markdown: same URL + `.md`)
- Developer: [City of San Diego](https://appshunter.io/developer/917707171)
- Category: Utilities
- Price: Free
- Rating: 2.90/5 from 160 App Store ratings · 93 written reviews indexed
- Age rating: 4+
- Requires: iOS 26.0 · 11 MB
- Languages: American English, Arabic, Filipino, French (France), Haitian Creole, Kabuverdianu, Brazilian Portuguese, Russian, Chinese (Simplified, China), Somali and 3 more
- Released: 2016-05-20
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/get-it-done-san-diego/id1065050595/reviews.md

## What is Get It Done San Diego?

Get It Done San Diego is the official app for reporting non-emergency problems to the City of San Diego.  App users can report problems like potholes or graffiti and connect directly to the City’s work tracking system.


Walking down the street and see a problem?  Take a photo and upload it from home or while still nearby. Get It Done will automatically update the problem report with information about where the photo was taken.


Please download the app and participate in making your San Diego neighborhood a better place!

## Key features

- Report non-emergency problems
- Submit photos with location
- Connect to city work tracking
- Track problem reports
- Improve neighborhood

## What do users think of Get It Done San Diego?

Overall sentiment: negative

**Pros**

- 👍 Easy and convenient to use
- 🚀 Quick response times for certain issues (graffiti, potholes, street lights)
- 📸 Ability to submit photos with reports
- 📧 Good email communication and acknowledgment of submissions
- 🔄 Helpful follow-up with resolution photos
- 💡 Better alternative to calling or filling out forms
- 🎯 Clear categorization of issue types
- 📍 Map feature showing reported issues

**Cons**

- ⏱️ Inconsistent and slow response times overall
- 🚫 Reports closed without action taken
- 🔒 Privacy concerns with public display of personal information
- 📍 Auto-location feature frequently inaccurate
- 🌐 App redirects to website for form completion
- ❌ No ability to edit or delete submitted reports
- 🚫 Geographic limitations (out of service areas)
- ⚠️ Reports auto-close immediately after submission
- 😤 Lack of follow-up communication on many reports
- 🎪 Appears to game statistics by closing reports without resolution
- 🏘️ Unequal service quality across neighborhoods

**Commonly reported bugs**

- App crashes when submitting photos
- Auto-location changes address to wrong location
- App freezes after selecting city
- Error code 401 preventing app access
- Map moves user to wrong location
- Difficult navigation interface
- Overlapping form fields
- App redirects to website instead of completing in-app
- Reports automatically close seconds after submission
- App becomes non-functional after updates
- Duplicate parking violation reports appearing simultaneously

**Most requested features**

- Manual address entry option instead of auto-location
- Ability to edit submitted reports
- Ability to delete submitted reports
- Option to cancel reports if issue resolves itself
- Remember last location for faster future reports
- iOS swipe-back gesture support
- Hamburger menu instead of left drawer
- Category for broken irrigation systems
- Account deletion option
- Better UI with modern text entry fields
- Support for unincorporated areas and surrounding cities

## Recent user reviews (10 of 93)

All indexed reviews: https://appshunter.io/ios/app/get-it-done-san-diego/id1065050595/reviews.md

### 1/5 — Terrible Update

*2026-07-13, version 7.1.5*

Today’s updates make the usability much worse.  Very difficult to find functions.  Many sections are either not labeled or are difficult to find.

### 1/5 — No funciona

*2026-06-09, version 6.4.29*

Pueden enviar muchos reportes y nunca son atendidos ,  es absurdo perder el tiempo reportando .

### 5/5 — Don’t Get it Done

*2026-06-03*

While the App has its relevance, the actual follow through by the City of San Diego is abismal. Several times I’ve submitted requests just to be ignored. Two recent requests still haven’t been resolved after 7 months for one and 2 months for another. Let alone a request for motorhomes in residential areas. This program is terrible!!!!

### 3/5 — It works, but slow & ineffective

*2026-05-20*

It works, but slow & ineffective.  The worst part of it is that the Staff does NOT even “get it done” or quickly fix most of the VERY DANGEROUS problems on City streets & sidewalks that are reported !!!!  So, like a bad biz or government Office, they ask “customers” to report bad stuff, but don’t fix the bad stuff.  Kinda like a PR stunt or big biz tactic to talk loud but do little…

### 1/5 — No option to delete report, waste of city’s time and resources

*2026-05-18*

Users need to be able to delete reports if they resolve on their own. The wait time for parking issues is always very long, and often the car will move before the city gets to it. The wait is so long because the city will go check on the report and not find the car. Save all of our time and let us delete reports, or mark them as resolved.

### 5/5 — Works great

*2026-05-06, version 6.4.29*

Thanks City of San Diego!

### 1/5 — Unconstitutional

*2026-04-18, version 6.4.29*

This app should be taken to court people are getting tickets with in 5 min of parking in their own ally after unloading their cars into their houses are people’s cars are being taken pictures of for everyone to see with personal information such as vin numbers and plate numbers

### 1/5 — Ridiculous

*2026-04-07, version 6.4.29*

I have reported with this app 18 times about a problem with a food vendor not having a trash receptacle and I pick up their garbage every day!!! It’s absolutely ridiculous that they refuse to get a trash can we are 3 blocks from the ocean and they throw their cups and straws and wrappers all over the sidewalk and it drains right to the ocean and blows right inside my store the city and the store refuse to put a trash can out!!!

### 3/5 — Hit or miss

*2026-02-28, version 6.4.29*

Sometimes, you get decent turn around, and for many others you simply don’t… It can be like yelling into the void.

### 1/5 — This app is a joke

*2026-02-23, version 6.4.29*

People use our street for longterm airport parking. They park and then call an uber. The city took 6 months to drive by and close out the report stating that the car was no longer there…awesome thanks

## Frequently asked questions about Get It Done San Diego

### What does the Get It Done San Diego app do?

This app is the official tool for reporting non-emergency issues to the City of San Diego. It allows users to report problems such as potholes, graffiti, and other maintenance needs directly to the city's work tracking system.

### How do I report a problem using the app?

You can report a problem by taking a photo of the issue and uploading it through the app. The app automatically includes information about where the photo was taken, streamlining the reporting process.

### Is there a cost to use Get It Done San Diego?

No, the Get It Done San Diego app is completely free to download and use. There are no in-app purchases or advertisements associated with the application.

### What kind of problems can I report?

You can report various non-emergency problems within the City of San Diego, including issues like potholes, graffiti, damaged street signs, or other public infrastructure concerns.

### How does the app help improve my neighborhood?

By providing a direct and efficient way to report problems, the app helps the City of San Diego address issues more quickly. This participation contributes to making San Diego neighborhoods a better place for everyone.

## Version history (last 5 releases)

### 7.1.6 — 2026-08-04

UI Improvements
Stability Improvements

### 7.1.5 — 2026-07-13

* Updated UI
* Improved accessibility
* Improved performance

### 6.4.29 — 2025-11-25

Bug fixes and performance improvements

### 6.4.26 — 2025-11-08

Bug fixes and performance improvements

### 6.4.24 — 2025-07-31

Bug fixes and performance improvements

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## More apps by City of San Diego

- [San Diego City Golf](https://appshunter.io/ios/app/san-diego-city-golf/id1459451511)
- [SanDiegoFireRescue](https://appshunter.io/ios/app/sandiegofirerescue/id1574417174)
- [San Diego Police Department](https://appshunter.io/ios/app/san-diego-police-department/id1574959372)

All apps by City of San Diego: https://appshunter.io/developer/917707171

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*