# GETCare — user reviews > 50 indexed App Store user reviews of GETCare by MiCare Sdn Bhd. - Source: https://appshunter.io/ios/app/getcare/id1496705893/reviews - App overview in markdown: https://appshunter.io/ios/app/getcare/id1496705893.md ## Newest reviews (18 of 50) ### 2/5 — Login *2025-12-03, version 1.2.5* Hi/ Hello, please upgrade login with biometric/ face id… hate to key in password… please, we are approaching 2026 😇 ### 1/5 — Cant log in *2025-03-02, version 1.1.6* I cant log in to the apps. Already create the great id but still cant log in. Very2 bad. Your developer seems like don’t know how to do their work properly. ### 1/5 — Fix your app please *2025-01-15, version 1.1.6* Cannot login ### 1/5 — “WRONG PASSWORD” *2025-01-09, version 1.1.6* I logged into the website just fine, but I can’t log in here. Bad app experience. Team GETCARE, please address this issue ASAP. ### 1/5 — Cannot login even using same password and id.. *2025-01-05, version 1.1.6* Cannot login… ### 1/5 — Login problem *2024-12-09, version 1.1.6* Cannot login, very bad bad apps ### 1/5 — Application need to be fix. *2024-11-06, version 1.1.6* Unable to login, unable to reset password. Find a developer that handle the application. ### 1/5 — Why cant login? *2024-09-27, version 1.1.6* Seriously guys. I just terminated my AIA and switched to GE. Honestly not expecting this kind of mess. Already 2024 and urgent change needed. ### 1/5 — Not user friendly *2024-08-02, version 1.1.6* Nothing can be done in this apps. Please follow AIA, their apps is 100 times more user friendly and user can do a lot of things there. Considering switching to AIA only because of your stupid apps ### 1/5 — Cannot login keep saying wrong password !! *2024-05-08, version 1.1.5* This apps is useless! Cannot login on apps, keep saying wrong password. But can login on website smoothly. Stupid apps! Been reading other people’s same experience also since months ago still this app cannot login! ### 1/5 — buang jela dari apps store *2024-03-19, version 1.1.5* apps bodoh ### 1/5 — Cannot Login *2024-03-08, version 1.1.5* Always says wrong password, when click forget password no email was send. Walao useless app ### 1/5 — Problematic *2024-01-10, version 1.1.5* Need to sign in each and every time. Very inconvenient. Improve! ### 1/5 — Loading stupid slow *2023-12-30, version 1.1.5* Stupid slow loading to enter then try refresh and show invalid user and password BS when enter using website no problem at all ### 1/5 — Not friendly user *2023-11-30, version 1.1.5* Please in the next version, update your apps that in the apps also can see receipt attachment. It was very hard to log in at google chrome and some times i cannot see the receipt attachment. Please la tolong update bagi boleh tengok resit kat apps. Tak payah susah payah buka kat chrome ke safari ke. ### 1/5 — Scammer Apps *2023-10-02, version 1.1.3* It said 'We have sent you an email which contain the password' but it never appeared. I have checked spam box too. ### 1/5 — Cannot log in even use the same password *2023-10-02, version 1.1.3* Stupid apps. No need to create this apps if we can’t use it. Have to log in many times but password always incorrect. But can log in on website with the same password. This apps supposed make easier to use, not more complicated. Just delete this stupid apps! ### 1/5 — Cannot login my kids card *2023-09-02, version 1.1.3* I cannot login to my kids card and mine also It show invalid I’d and password, try almost everyday ## Most critical reviews (10 lowest-rated) ### 1/5 — Log in issue *2025-12-15, version 1.2.5* I’m failed to log in as always…fix it mtfk ### 1/5 — Login *2025-11-15, version 1.2.5* You guys have to login using your IC and same password as the web. Luckily I had this idea came across and bamm, I’m able to login. But to great eastern, you should have QA/QC this app before release it to the public. If were to compare with other insurance company app, this app is worst. ### 1/5 — Log in issue *2025-10-30, version 1.2.5* Cant log in despite using the same pw and id on the website ### 1/5 — Log in issues *2025-10-19, version 1.2.5* I have problem with log in issues even using same password when i log in through website. I can’t reset the password using this apps as it keep loading and taking so much time and at the end “kosong”. Have been contact the developer mecare but unfortunately they told me that this apps does not belong tp them. Pls help. ### 1/5 — Apps does not work *2025-09-30, version 1.2.5* What’s the purpose of creating an apps that cannot be used ### 1/5 — This app is a joke! *2025-09-03, version 1.2.5* I could log in via website but could not log in using the app despite I used the same email and password combo. I saw a lot of similar complaints yet the issue still not resolved!! ### 1/5 — Stupid apps *2025-07-15, version 1.2.1* Useless!!! On website can log in. On this apps always said incorrect password!!!!! How to pay contribution haa so stupid la ### 1/5 — Apps not function *2025-06-27, version 1.1.8* I can’t access this apps even after reset the password. Please fix this issue. ### 1/5 — Lousy app *2025-05-14, version 1.1.6* This app was badly written. It doesn’t work ### 1/5 — Cannot sign in *2025-03-17, version 1.1.6* This apps cannot log in but using computer can. ## Most praised reviews (10 highest-rated) ### 5/5 — HOW TO log in? *2021-11-24, version 1.0.3* Untuk pengetahuan semua, untuk login di igetintouch: email & pass Igetcare: ic & pass (pass sama iget in touch) Terima kasih semua✨ . Kalau masih x boleh login juga, cuba update maklumat di igetintouch detail. ### 5/5 — Good app *2021-10-14, version 1.0.3* Easy to use ### 4/5 — Update can log in after help by developers *2025-03-05, version 1.1.6* easy to use. Thank you to the developer for creating such a helpful app. I appreciate the guidance on how to use it, which made my experience even better. Keep up the great work! ### 4/5 — Great move, waiting for better function *2020-07-03, version 1.0.2* Since it’s still new, im waiting for an update especially to check the outstanding payment and payment options in this apps. The details of the policy should be in this apps to. ### 3/5 — PLEASE DO SOME MAJOR ENHANCEMENTS *2023-09-09, version 1.1.3* Biometric Login could be helpful. Premium contribution method to be put in. ### 3/5 — Forgot Password *2023-03-23, version 1.1.3* It said ‘We have sent you an email which contain the password’ but it never appeared. I have checked spam box too. ### 3/5 — Cant log in *2021-12-18, version 1.1.0* I didnt receive any sms from great eastern for my id and password . Please fix this . My policy already inforce ### 3/5 — All in one *2021-11-03, version 1.0.3* Why don’t combine together GetCare and i Get in Touch.. it is much more easier and fast .. we only sign in one time then we get to access more option instead of two different platform ### 3/5 — Update Face Recognization *2021-08-11, version 1.0.3* This apps supposed to have easy access to unlock. For example Face Recognization unlock/ Fingerprint unlock. As my personal experience that enter hospital, when the medical assistance as me regarding my insurance information, I found it’s hard to unlock apps by entering data (ID/password) during emergency. ### 3/5 — Please improve ASAP *2020-06-23, version 1.0.1* 1. Customer must enter id and password every time open this apps. Please add face id or fingerprints features. 2. No details of package that customer subscribed. 3. No how-to-do guide if something happen to customer during emergency that related to this insurance. 4. No agents details given, if customer forgot or missed their contact number. 5. No payment gateway, customer can’t pay the monthly commitment in this apps. No history of payment or cummulative payment showed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*