# GetGo Carsharing — user reviews > 66 indexed App Store user reviews of GetGo Carsharing by GetGo Technologies Pte Ltd, rated 3.00/5 from 20 ratings. - Source: https://appshunter.io/ios/app/getgo-carsharing/id1545316216/reviews - App overview in markdown: https://appshunter.io/ios/app/getgo-carsharing/id1545316216.md - Rating breakdown: 5★ 6 · 4★ 4 · 3★ 1 · 2★ 2 · 1★ 7 ## Newest reviews (11 of 66) ### 2/5 — Great concept but very annoying apps *2024-09-01, version 3.0.13* I had the opportunity to try GetGo when I was in Singapore for vacation and experience was not great. The app Bluetooth connection to lock and unlock is horrible and not reliable. So much wasting of time to end the app and restart again. I booked the car within is inside a underground garage and the app does not without signals and has to get support team to help and having to walk out to send chat and walked back to take photos which is a horrible experience. Support team is great and I booked EV car for most of my ride and it is annoying that you can only use 3 approved charging station. There is 1 since the same parking garage which is not approved. I hope they improve the app and get more RV charging station in the future. ### 4/5 — You have to hope the service doesn’t go down *2024-08-03, version 3.0.9* If the service goes down, you can’t connect to anything including the car. So you have to hope it doesn’t because support is pretty much non-existent. ### 4/5 — Effortless Car Rental! *2024-04-02, version 2.13.1* I’ve tried many different car rental platforms in SG, and yet I feel GetGo has one of the best app in terms of design, stability and user-friendliness. The app facilitates a smooth and effortless process in booking and payment - even extending rental time is made a lot easy. The pre and post rental is fuss free as well, only requiring a few quick snaps. The checklist reminder at the end of rental is especially useful as a reminder. However, it takes a bit of time to connect to cars sometimes, especially after long period of not using the app - often requiring restarting the app. Nonetheless, I am satisfied with the overall performance of the app, especially in comparison to other local service providers! ### 3/5 — Good app, but lots of room for improvement *2024-02-03, version 2.12.3* Generally easy to use, intuitive interface for going about booking. The service and concept behind this is great. However, it’s the app that lets it down most of the time. Issues with logging in to the app (Face ID works but doesn’t load the app after, and having to restart the app), connecting to the car (doesn’t connect sometimes, having to restart the app as well), as well as a very poorly built live chat with your help desk (chat screen keeps jumping to the top, can’t send image in the chat). Altho I have to say the live chat guys have been super helpful and responsive whenever needed. ### 4/5 — GetGo would be the go to vehicle for me *2024-02-02, version 2.12.3* As someone who has not yet been blessed with kids, there isn’t much reasons for me to own a car. GetGo service is the one service that hasn’t failed me yet in this want vs need a car dilemma. The usage has been a breeze so far. Pricing is reasonable. Locking and unlocking of car is seamless. The only thing I hate about doing the rental is the need to take 360 images of the car before using and before ending the service. Other than this really annoying requirement, the service deserves 4 stars. It would be perfect 5 if not for the annoying picture taking. ### 5/5 — App Review *2024-01-30, version 2.12.3* Getgo is really convenient esp in Singapore where cars are so expensive. Love that they are expanding and trying to need the demand as to increase the number of cars for my area. However, there is always app connectivity issue when needed to lock/unlock the car when the app was not use for a while. Have to restart the app again and try to connect to the car in order to lock/unlock the car. Hope getgo can review the system and smoothen the lock/unlock process in the future for even more seamless rental. ### 4/5 — No early warning alert for another user booking *2024-01-21, version 2.12.3* Everything is good except no early notifications of the booking of the next user while you still using the car. It will be good if there is an alert to the current user of the car when the next user is attempting to book the car the current user is using so that the current user will not be in panic mode if he wanted to extend but unable to do so because the next user already book the car. There are unforeseen circumstances. Hope GetGo can seriously look into my suggestion. Thank you. ### 5/5 — Launching of GetGo App *2024-01-21, version 2.12.3* On the whole, I have mainly praises for the GetGo platform. However, recently I’ve been experiencing time and again the hanging of the launch page. I need to restart the app multiple times, even restarting the phone didn’t help at times. This can be frustrating when you are rushing to return the car. There was also the issue of connecting to the car. Almost always it takes more than 4-5 tries before it gets connected. Again it’s frustrating when time is of the essence. I’m not sure if such matters can be fixed or was it the network issue, etc.; anyhow hope the experience gets better in 2024. ### 5/5 — Great app but something it failed. *2024-01-20, version 2.12.3* Have been using the app for slightly more than 1yr, overall I’m happy with the cleanliness of the car and conditions as compared to TribeCar. But one thing that I face issue is connecting to the car using the app. I frequently have to off and on my Bluetooth in order to get connected to the car before I can unlock. I recall my recently booking where I park the car in the open parking lot where there was no shelter and no umbrella. After I ran to the car, GetGo app cannot connect to the car, I off/on Bluetooth and it didn’t connect. So I have to end-task the app and re-connect Bluetooth again. So I was all wet by the time I get in. ☹️. Using app to lock/unlock is the way moving forward, it is convenient. So I hope GetGo can look in this connectivity issue and meanwhile considering providing remote (although it has it set of drawback like lost, battery). If it will great during rental period, if we given remote/key, we can more easily get the door open while connectivity issue is being look at. ### 4/5 — Review on GetGo *2024-01-19, version 2.12.3* I am happy and glad such platform is available. When I first passed my TP Test, getgo was my first option. Knowing that owning a car is very expensive, I use getgo to get around Singapore and manage my huge errands! Very convenient and affordable too. The car locations are island-wide. The customer service also replies to my doubts or issues whenever I need them and it’s very fast too most of the time. I would have rated it 5 stars but just a little upset cause the varieties of cars is always the same. I wish that they will rotate the cars evenly throughout my neighbour so I can get a feel of different cars though. I hope us customers will not abuse those cars and make everyone’s ride comfortable. Thankyou! ### 3/5 — Very convenient car sharing app *2024-01-19, version 2.12.3* While the concept of car sharing is convenient, the cars aren’t always in the best driving condition with their engine lights being on, parts damage and not serviced. The app is buggy, often requiring a reboot to connect Bluetooth to the car. When initiating a chat, the chat often disappear or scrolls upwards making chatting with the service agents cumbersome. I wish there were also more locations where the cars are at near my area. However despite all that, it is still a very convenient tool to use if you want to utilize the car for a set period of time, and return it to the same location. I would highly recommend! I hope the app fixes its bugs over time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dangerous and Bad service *2025-08-23, version 3.8.2* I’ve rented cars from here multiple times. Historically the cars have usually been in pretty poor condition. During the last five rentals, I’ve had one have a flat tire on the highway after 10 minutes of driving, Wong, the AC went out in the middle of day, another one took $25 off of my card as I pulled out of the parking they store it. And two cancellations, one last minute. This service has just become absolutely unusable and undependable. And their cars can be dangerous. I’m shocked the Singapore government still lets them operate. ### 1/5 — Be careful. *2025-08-09, version 3.8.1* I have been a user since i got my license as undeniably among all the car sharing app, GetGo was the most user friendly and easy to use without the need to worry about anything. Their customer support is always on point too. However, it led to my disappointment that after i accidentally grazed the car onto the carpark near my house, they demanded a $1100 compensation for the repair of the car. It was my fault, but i reported it straightaway and they took time to get back to me, thereafter, just dropped me a bill which consisted of of the $300 admin fee, which idk what does it consist as i have already reported it, at most they only have to pay the third party company for investigation. It also includes $240 for loss of use for 2 days, when it’s a small part of the car, which is the side of it only. It’s impossible that it took 2 days to repair. Tbh, it wasn’t out, it’s a small graze near the headlights, which probably dislocated a little. Also, the car is in a fully drivable condition, as i drove it back to its place, I couldn’t understand why they have to engage a towing service which adds another $120 to the bill. And it’s small part of spray paint requires $275. Tbh, it’s really a disappointment receiving it, and i really wouldn’t recommend you to use it. If there’s no incident, good for you, but if there is, they are just going to add on all these unnecessary charges to make you pay. ### 1/5 — Super extremely expensive *2025-01-21, version 3.5.1* I just rent 3 hour and being charged for $46 ! ### 1/5 — One star for any app requiring an update to continue. *2024-11-24, version 3.2.6* Please fix. ### 1/5 — They will rip you off when they can *2024-07-18, version 3.0.8* I would say just use their vehicles at your own risk! I rented a very old car but really needed it to take my mom out, so didn’t think too much of it. The experience was terrible. Took a few times to lock the car, back up camera seems plugged and play by a third party and not originally installed. Duh since it’s that old. In returning the car I couldn’t see well through the camera and backed into a pillar. Getgo charged me way above market rate for damages that were already there prior to the trip. Something I could easily get quoted and worked with the owner outside of Getgo. Strong story short, the >4K that they charged has scarred me to this day and I’ll never rent from Getgo again, a company that wouldn’t even blink an eye on any chance to rip you off. ### 1/5 — Happy Customer to deleting this app *2024-06-24, version 3.0.6* First Case Getting electric car was frustrating as people dont charge the battery after use, GetGo does not impose a fine on those who do not charge the car with low battery. I had to forego my work (service related) and incur losses because someone forgot to charge and it took so long to charge up the car. Getgo only gave back a 25% off capped at $20? ($4) where I incurred $100+ losses. Second Case App glitched as I wanted to extend my booking, and so I was rushing to go somewhere, only to find out that it was not extended. Incurred $100 late fee. Safe to say, the late fee, not worth the convenience of a car at all, better off with a taxi or something. Not to mention if any accident, pretty much screwed. So no thanks, Im Deleting This App and would recommend others to do so too. ### 1/5 — Terrible customer service experience in crisis and unreasonable SOP *2024-06-17, version 3.0.5* The service team is incapable of solving problems and crisis and not able to help customers, just stick to rigid SOP and not helpful at all. Im pretty sure if u use this app for long time, you will experience how helpless it can be to talk to live chat. And apparently from other’s feedback long while ago, getgo is not willing to improve this area after so long time. When the app or car has problem, the customer assistant still takes his/her sweet time to chat slowly with customer, while customer is standing in hot/raining weather and has to wait for them to slowly chat to solve the problem. And in the end, if it causes extra late fee due to app or car paoblem, they will tell u sorry they cannot waive it, but you need to fill form and subject to approval. No matter how you reason with them that it is their problem, they will tell u sorry, you have to swallow it and blame on your bad luck. ### 1/5 — REPEATED Unroadworthy vehicles and apps fail at critical times *2024-04-28, version 2.13.1* I have raised this multiple times but nothing seems to happen. I have repeatedly given warnings of unroadworthy vehicles but no action taken. I even have images taken months apart of the same issues ie bald tyres so bald there is no grip. I have even reported tyres so bald metal was protruding from the rims. There was ZERO concession or understanding from GetGo and no compensation for such a vehicle in a shocking state. I’m so tired of unroadworthy cars and raising these issues I just want to take the car to an inspection place and have the car impounded. As for the app. It constantly fails especially at critical times. The UX is shocking. I say all of this but I know nothing will happen ### 1/5 — Disappointed customer *2024-02-02, version 2.12.3* I have been using the app for more than 1 1/2 year till date. Yes, there are problems with the app for connecting to the car to lock or unlock. I have realised that the best method is to close the app after locking/unlocking the car and relaunch the app again when you need to unlock/lock the car again. Another problem you will face using the app is when the location has bad signal. Like multi storey carpark underground carpark in old buildings. You will not be able to access the app to lock/unlock the car. When they start to introduce EV vehicles into the fleet, that is where the big problems lies. EV cars are a big problem because when you need to drive a GetGo it normally means either you need to go to multiple locations and/or going to somewhere inconvenient for taxi/grab. Therefore if you are going to multiple places the battery is a big problem or if you are going to inconvenience places there will not be any charging port. Another big issue is the only way to communicate with them is through chat. There are no way that you can talk to a human and settle your problem at the very first instance. ### 1/5 — Horrendous *2024-01-04, version 2.12.3* Use this app and their service at your own risk. They encourage u to re fuel. For the better of the GetGo community. For the next person. This helps everyone who drive the car. I did, despite their esso card now where to be found, I too it up using my own cash money. But they don’t reimburse u at all. It’s been a month. And they claim that they are still investigating whether is legit anot despite me providing them my receipt with time and date and etc. And cancellation of booking too. U won’t get back your funds. They are getting bad to worst. They have been eating up our funds every now and there and over here and there. No prompt in responding. Not replies. Please do not take up this GetGo car. Edit: It has be 3rd working week and they reject my reimbursement after helping them refuel to the amount of $65SGD. Please do not get scam by them. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service *2025-05-27, version 3.7.4* Use to own a car, but now GetGo is a big help for me daily to send and pick my school going kids for the last 2 years and once in a while for family outings. Cars conditions (interior) are of course 5 to 8 upon 10. I found some pet’s hairs on the seat left by idiotic irresponsible animal behaviour pets’ owner and rubbish sometimes left behind and some cloth seat cushions are stained. 2 cars at my place smells of dog rotten smells and i stop using it and choose other vehicles which has no smell. GetGo should collect deposit for young drivers or less than 3 years of driving experience. Some GetGo’s fleet has awful dents and scratches. Overall, I will support GetGo as it is user friendly and convenient. WELL DONE GETGO for looking into this small community like us without own transportation. ### 5/5 — Happy customer but there’s still alot to improve on *2025-04-01, version 3.6.4* Been using GetGo for the past 3 years, so far I had not much trouble when renting the cars. It’s just that sometimes I get very dirty car especially the interior but some inconsiderate customers. It will be great if GetGo could look into this matter of interior cleanliness and get the cars washed every week. Can I suggest that u add air fresheners inside the car and phone holder as well? And also it will be great to have CS number where we can call cos sometimes the online chat is not that responsive especially if we are having any emergency or situation that requires immediate action. Just my 2 cents. Continuous improvement is key ### 5/5 — 6 months user review. *2025-03-05, version 3.6.2* I have been using GetGo Carsharing for almost 6 months now to ferry my children to school in the morning. Overall, I like the idea where I can book just 1 hour for short usage and I do not need to worry about maintenance of car, season parking, petrol etc. The car are generally clean although sometimes some inconsiderate user still left rubbish behind but the apps allowed you to feedback with photos and they will have people clean up the car. Not all car condition is good but overall you can report the condition so that they can take the car offline for repair. However I do not like their Hybrid car because I have bad experience from their Sienta Hybrid (same car 3 times) couldn’t start and have to spend up to 20mins on the apps troubleshooting with their support which so far have managed to resolve. I have since skip booking that car. Overall, users of GetGo has to be considerate in keeping the car clean and report any fault found timely so that the community get to enjoy the ride. I will continue to support this GetGo service as it significantly helps reducing the expenses of owning a car. ### 5/5 — Love the service, annoying app *2024-05-06, version 2.13.1* GetGo is great for A to B to A drives; ie you have to park back where you started. Ok rates. Good promos from time to time. Love that you can book ahead. Gives a lot of certainty when planning. Would love 3 things: (1) fix the app when it disconnects from the car's bluetooth and you have to restart the app to lock/unlock. Very irritating. Background resets close to booking start and end times if you must. (2) would love to request types of cars to be nearby from those in the fleet as some I'd like to drive are nowhere near me. Or rank those nearby for joy of driving or utility. (3) would love grubby drivers to be penalised or rated by the next driver somehow - eg smoking in car or tissues in the door handle or unpaid ERP etc. - to curb such behaviours. Annoying to those trying to do the right thing. Other than those elements, overall very grateful for the service. It means we don't have to buy a car, car sharing is better for the environment, and basically we love having GetGo as one of our go-get options. 😊 ### 5/5 — Great experience with great service most of the time *2024-02-11, version 2.12.3* If you were to use the newer cars, the experience is almost guaranteed hassle free. The older ones, though seldom, may encounter issues of previous user not taking care of the car especially the cleanliness. I’ll usually feedback and the service team will take note and I’ve personally experienced them taking action as the car condition was better on my next booking. Like the fact that there are many cars available and at such proximity. ### 5/5 — GetGo Review *2024-02-07, version 2.12.3* I enjoy getgo seamless booking system. If plan early , i have many choices of vehicles to chose. The layout of the app make it such that veh details are easily accessible for me to decide on my selection. So far app billing system is excellent and i never encounter any billng issue before. But if pick up vehicle with low fuel thats where i get kinda feeling time wasted to refuel but then again its the vehcle needs and cak happen to anyone. Lastly cleanliness is average but still much better then other platform but we did encounter cockroach infested vehicle , it was a bad experience but we manage to get by it. Overall getgo app itself is all good . Thats all. ### 5/5 — Great CarSharing *2024-02-03, version 2.12.3* I have been using GetGo almost 2yrs, it a good experience and joyful ride. Car condition is great everyone did their part to keep the car clean and comfortable ride. Yes sometimes it do have some unpleasant moments. Like the mobile apps cannot communicate with the car to lock or unlock the door. I also suggest to install a mobile phone hold in the car so the driver and hock on while using the GPS. Customer support is great, I did contact them quite a numbers of times and the support can provide me all the necessary information and resolve my issue. ### 5/5 — App user friendliness *2024-02-03, version 2.12.3* I gave Getgo for 5* for the user experience in the app as well as the ease of booking and convenience usage of it. The downside would be the cleanliness as well as the maintenance of it. While the hygiene is not tip top cos it is a shared vehicle, I do sense the general basic of hygiene is lacking. That might be one of the deterrent from user. Another note is also the damage of the interior that is not document post car inspection. The car that I hired before, the seat is spoilt as it cannot be adjusted. Having said the above, Getgo is still a good option for me. ### 5/5 — Booking and sharing is a breeze *2024-02-03, version 2.12.3* Booking a car via GetGo is simple. Initially, I had my doubts about the booking procedure. However, after trying, it is not that bad. The Live Chat can be good or bad - as with any chat assistant, there are bound to be delays to response as the assistant requires time to understand the users’ issue. The typing into the chat line also presents another challenge. Sometimes when you are parked in an underground car park, there is no reception - this will even delay the responses. This is also another point to note. Other than this, assistants are eager to help and won’t leave you in a lurch. Thanks ### 5/5 — GetGo app - Very Convenient *2024-02-02, version 2.12.3* Its been more than a year since I started using the GetGo App. Made several bookings over the time and I have witnessed the improvements each time they made on the App. Now it is very convenient. The report condition of the car before and after booking is a very good feature. The customer support is also quite good. One time the car tyre was flat when I reached the parking lot to pick up. Then the customer executive assisted me fast and changed my booking to a nearby car and compensated the time that I lost with voucher. I really appreciate that. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*