# GetGo — user reviews > 121 indexed App Store user reviews of GetGo by Giant Eagle, Inc., rated 4.52/5 from 17,276 ratings. - Source: https://appshunter.io/ios/app/getgo/id1276317416/reviews - App overview in markdown: https://appshunter.io/ios/app/getgo/id1276317416.md - Rating breakdown: 5★ 13,395 · 4★ 1,830 · 3★ 694 · 2★ 406 · 1★ 966 ## What do users think of GetGo? Overall sentiment: neutral **Pros** - 🚀 Convenient app features - 📱 Advantage card on phone - 🛒 Curbside pickup option - 💳 Gift card tracking - 🏪 Locating nearby stores **Cons** - 🐛 Frequent sign-outs - 🔍 Difficult to navigate - 🕰️ Slow and unresponsive - 🤔 Confusing app changes - 🚫 Missing key features **Commonly reported bugs** - Order issues with incorrect addresses - Disappearing shopping lists - Coupon clipping problems - Inconsistent app behavior - Compatibility issues with older devices **Most requested features** - Add Advantage card to Apple Wallet - Improve shopping list functionality - Display fuel perks expiration dates - Allow Apple Pay at gas pumps - Provide better customization options ## Newest reviews (18 of 121) ### 3/5 — Online Ordering *2026-02-19, version 9.5.0* Please fix your app. It has never been great, and removing the ability to order on the webpage only makes me order from another business. We enjoy Getgo for our work lunches, but do not have the time to wait in line. ### 1/5 — USE THE RIGHT STORE *2025-10-26, version 9.1.0* I now have to drive 20 minutes away cause your app is too dumb to know where to order the food despite having my location …no refund option either …terrible app ### 1/5 — Lies *2025-09-29, version 9.1.0* Please don’t send me a supposed offer that’s not gonna show up in the app. I got a notification from this app that there’s supposed to be an any size free coffee today, but when I followed the notification, this offer was nowhere to be found even when I logged in. I was going to go there for the coffee and gas, but because there was no trace of it in the app, I completely changed my mind. Sorry, I’m not making the trip there for potentially nothing. I want solid confirmation of a deal in front of me before I go try to use it. I’m also not going out of my way to try and figure out if that’s something the store is actually doing. The app brought it up, it should actually have info about it. Why should I have to go do detective work for something that should’ve been in the app??? I’m so angry the app did that to me that I deleted it and like mentioned previously, I got gas elsewhere. I didn’t even care that the gas was more expensive elsewhere. 2 thumbs down for the GetGo cafe and market app 👎👎 ### 1/5 — Not working anymore *2025-09-21, version 9.1.0* App just doesn’t work anymore. Freezes when you go to pay. Been an issue for a while now. Past orders are also showing as if items aren’t available (which isn’t the case). Used to be a good app, but it stopped working properly in July. No fixes work. ### 1/5 — Ignoring constant bugs *2025-07-25, version 9.0.0* I've had the same consistent problem since the beginning of June where I'm not able to place an order to my local get go for ease and pickup because the app refuses to empty my cart. I've tried logging out and logging in, changing locations, ordering at different times, I've even tried purchasing the cart, all to no avail. I've witnessed a handful of "bug fixes" updates but none for the issue I'm having! I've also been met with crickets when trying to bring the issue to light. The fact that instead of one app, the company makes you have separate apps for different needs isn't enough, they also won't update any of the apps to actually work! I'm continuing to be an unhappy customer with an app that won't work. ### 1/5 — Messing up orders *2025-07-23, version 9.0.0* It used to be great, but lately (last couple weeks), it’s been sending sandwich orders through with no toppings. The staff at the location I picked up the sandwich from said it’s been happening to lots of people. I don’t know if the problem is in the iOS app itself, or somewhere downstream in the process of communicating the order or the store, but as far as I’m concerned, the app is the part I interface with and get to review. The bottom line is that the thing I use the app for is fundamentally broken right now. If I can’t trust it to get orders right, I’m just going to stop using it. ### 1/5 — Garbage user system *2025-06-10, version 7.0.9* I haven't been able to use the app in over a week because the app won't clear out my cart. No matter what I do the items just won't go away. It was cool for the one time I was able to use it before the cart broke. ### 1/5 — Won’t load *2025-05-29, version 7.0.9* I downloaded the app and it won’t load the payment screen. ### 2/5 — No ApplePay *2025-04-04, version 7.0.7* Might as well have rolling number in the pumps ### 2/5 — Apple Wallet Integration *2025-03-21, version 7.0.5* How is there still no Apple Wallet integration in 2025? I can’t count how many times I’ve gotten up to the register, opened the GetGo app to access the myPerks card, only to find out I’m logged out. Then attempting to login doesn’t work (either because of connectivity issues, cellular reception, etc), and rather than wait and hold up the line, I just complete the purchase without the discounts or perks. This wouldn’t happen if the card was stored locally in Apple Wallet which doesn’t require internet connectivity. I can understand that maybe you want to keep customers in the GetGo app to drive some additional sales but it can’t be at the cost of easy in-store transactions. ### 1/5 — Worthless for age restricted items *2025-02-25, version 7.0.5* I have tried for months to verify my age to see tobacco offers only to be denied instantly saying I have exceeded allowable attempts. I hate this app! ### 1/5 — App/wallet / store *2025-02-14, version 7.0.5* Why are you guys behind on allowing this card to be added to apple wallet and why are you not showing fuel perks expiration dates in the app this is important info also why are you updating the faces of the pumps in stores hut then not allowing applepay to be used you guys are not making things customer friendly and making it hard to do business Why once again is their still no way to add my card to the wallet on iPhone your falling way behind your competition and it’s very annoying esp when I need to sign into the app all the time please add this right away and also Apple Pay if you allow to pay in the app which I have not used yet but would consider if I could use Apple pay Also why is there still no access for Apple pay at the pumps you said your in the process again I have been to several that have the chip and new screens but yet still not even indicated that Apple pay will be accepted I am going to stop shopping there is they can not be added soon. Still no updates not acceptable ### 1/5 — Order Went to Wrong Store *2025-02-12, version 7.0.4* Used this app for the first time. After selecting my location, I completed my food ordered and the entire order was sent to a GetGo location 50 miles away. I called the location and told them I would not be picking up that order, but they were not able to cancel. I will not be using the app again since this is such a gamble. This is a terrible glitch. ### 1/5 — Build your own *2025-01-30, version 7.0.4* The build your own option no longer works on certain breakfast items and bowls. You can not customize. ### 1/5 — Trash *2025-01-15, version 7.0.3* Will NOT let me log in to buy gift cards. I keep tapping all the log in links and they go nowhere. Nothing happens. This app has been garbage for years and they never fix it. ### 1/5 — Customer Service is Awful *2025-01-08, version 7.0.3* I liked using the app to track points and to have a virtual card option. But I just wanted to remove my card from the app to replace it with the new one I have for the account. I have submitted a request for this several times over the last several months. I have not received any help or even a response to my requests. I submit the same request or even a similar one time and I have yet to receive any help or response after months of trying. It is very frustrating that I can’t use the app for what I need it to do and I can’t get any help from customer support to try and resolve the problem. ### 3/5 — Why whipped cream? *2025-01-08* This app has been very useful to me when I need to quickly schedule and order to pick up before work. I love to get a latte. However, lately I am forced to add whipped cream or an extra topping onto my drink when I don’t want to. I wish there was a “none” option. This is a silly issue, but it becomes a big problem for me when I’m in a rush and want a coffee, but I cannot order it ahead of time on the app because I am forced to add a topping I don’t want. Then I have to go inside the store, order the drink, and wait for it while making myself even more late. Sometimes I just skip going to GetGo all together. Just please add a “none” button in the “Whipped Cream” section. Thank you. **Developer response:** "Whipped Cream " is now Optional for the Latte , allowing you to place an order for just the Latte - GetGo Team ### 1/5 — Orders to wrong location constantly wasting money *2025-01-02, version 7.0.1* This app is trash and almost exclusively orders your food to the wrong place even when you are very careful to select a location ## Most critical reviews (10 lowest-rated) ### 1/5 — Wallet never opens *2026-08-16, version 11.0.0* Wallet never opens, so you can't scan the card, making the app worthless ### 1/5 — non-functional login, no help from customer service *2026-05-24, version 10.0.0* Tried to add a rebate and got locked out of my own account, and apparently customer service can only help with this by telling you to wait until it unlocks on its own. Absolutely abysmal. ### 1/5 — Login Failed *2026-05-07, version 10.0.0* I cannot log back into the app. I’ve reset my password, uninstalled the app twice, restarted my phone. Nothing is helping. Please fix this issue so I can access my account. ### 1/5 — Gift card purchase nightmare *2026-04-10, version 9.5.0* There is always an issue logging into my account when trying to purchase gift cards through the app. It used to work fine not anymore. The solution they give me is to over online via a laptop on the Giant Eagle website. lol ### 1/5 — App is always down *2026-03-16, version 9.5.0* App is always down and won’t let you sign in. Keeps saying an error message ### 1/5 — Age Verification *2026-03-13, version 9.5.0* The age verification does not work at all and hasn’t for over a year. ### 1/5 — Strips the toppings off of sandwich orders *2026-03-03, version 9.5.0* I ordered sandwiches through the app, and when the order went to the store, it had no toppings. This has been going on for over a year. I am DONE ordering any food at GetGo. All Sheetz from now on ### 1/5 — Bug prevents adding advantage card *2026-02-18, version 9.3.0* App is useless because every time I try to add my loyalty account, it says something went wrong- a vague and useless error message. 5 star app if you like error messages. ### 1/5 — Direct pay doesn’t work. *2026-01-23, version 9.3.0* I signed up for direct pay and followed all the steps to connect my account. On the final step, it told me to close the app and reopen it. Now my account is set up with a pin and it is not connected to my bank account. Since my email already has a pin, I also can’t go through the steps again to connect my account since it said that email was already in use. It’s a vicious circle of disfunction. ### 1/5 — Not user friendly *2025-11-18, version 9.2.0* Terrible interface it’s always glitching and always forcing you to sign in or restart awful ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2025-02-05, version 7.0.4* This app is very useful for when I need to grab something quick before I go to work. I can order ahead and have my food ready when I arrive at the store. GetGo also has great coffee for cheaper prices than other companies. Highly recommend!! ### 5/5 — Horrible anymore ! *2023-03-28, version 5.2.6* This app was good but has nothing but log in issues when trying to order food. Also, why is there not face recognition ? Please fix the bugs ! UPDATE: 03/28/23 - Not sure why I didn’t think of it before but I deleted the app and downloaded it again. I am back in and able to online order now. Please add face recognition for the log in. Rated back up to 5 ⭐️ ### 5/5 — Great job hermitage pa *2020-03-31, version 3.21* This is to the workers at Hermitage Pennsylvania they all do an excellent job at keeping things wiped down a young man told me all the carts had been wiped down and there was also a lady with disinfectant wipes if you wanted that also. The cashiers were making sure everything was clean I really felt comfortable and safe with shopping at my giant Eagle thank you very much picky shopper ### 5/5 — Super-great pharmacy *2019-12-23, version 3.18* I can’t say enough about Canfield Giant Eagle Pharmacy. They went beyond imagination to help me today. I flew 1700 miles from home and forgot my blood pressure medication. I made one call to Giant Eagle pharmacy when I got to my destination and they took care of everything. They called my doctors for my scrip, then called a pharmacy in the city where I I was to order it for me. They then called me back to reassure me that it was all taken care of. It was done in less than 2 hours. Thank you pharmacy staff at Canfield Giant Eagle! ### 5/5 — Love this app *2019-09-23, version 3.13* Just got this app after a co-worker told me about it, an I tell you I have enjoyed every minute of it, I bought a e-gift card and got perks for it from home, made a grocery list and clipped coupons, then got gas and was able to view my fuel perks from my phone and paid with my gift card all from my phone. Can’t say enough about this app I love it, thank you. ### 5/5 — Error message with the app *2019-05-12, version 3.10* Since the last update, I’ve been getting the following error “Sorry, something went wrong. Please check your connection.” I logged out of the app, logged back in and still had the same problem. I deleted the app, reinstalled it & still have the same problem. I notified GE customer service but the app still has issues when I click on the home and profile tab. ### 5/5 — THATS MY GIANT EAGLE ADVANTAGE *2018-09-27, version 3.2* I love the app I let my mom use my perks so she keeps my card and I can easily use my app I never don’t have my phone so i always have my card as well I like that I can easily see what’s expiring and when without a receipt I love having my receipts emailed to save on paper! I also like that I can easily clip coupons that load right on my card all and all it’s a great app I don’t have any complaints ### 5/5 — Fantastic App! *2018-08-31, version 3.0* The Giant Eagle app has everything you need as a shopper. It’s great that it gives access to see your local stores ads and that you’re able to order food from Get Go. Me and my wife have used the curbside pick up several times and it’s great for when we are too busy to shop in store. One of the features we like is to be able search for any gift card. We use to go in store to purchase them but not it’s right at our fingertips! Highly recommend this app to everyone. ### 5/5 — Great App! Easy to Use *2017-11-16, version 1.2* This app is excellent. Makes for a quick and easy check of my points. Your points are updated instantly so you know you always have up to date information. Clipping e-coupons are a breeze and take the hassle out of physically clipping coupons. Finding your closest Giant Eagle can be done right in the app which takes the inconvenience of switching between two different apps. ### 4/5 — Menu *2025-12-03, version 9.2.0* Basically, I can’t get to anything, the neck guard I’ll have put down here. It’s a name I had in high school and I’m 65 so I don’t know what’s going on --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*