# GettingOut Visits — Video visits on the go!

> Remote video visitation app for connecting with incarcerated individuals. (iPhone/iPad app by Telmate, LLC.)

- Source: https://appshunter.io/ios/app/gettingout-visits/id1342522622 (this page in markdown: same URL + `.md`)
- Developer: [Telmate, LLC](https://appshunter.io/developer/907226426)
- Category: Social Networking
- Price: Free
- Rating: 2.20/5 from 13 App Store ratings · 449 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 8 MB
- Languages: American English, Canadian French, European Spanish
- Released: 2018-07-28
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/gettingout-visits/id1342522622/reviews.md

## What is GettingOut Visits?

*Currently available at select facilities.*

What if you could visit your loved one from your mobile device anytime, anywhere? Now you can!

With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use.

With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device!

WHY USE GETTING OUT VISIT APP?

• IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an iOS device, the inmate will use a wireless tablet. 

• NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later.

• NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit.

• NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit.

• NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit.

• NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit.

• MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life.

• LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.

## Key features

- Remote video calls
- On-demand visits (Visit Now)
- Pay per minute
- No scheduling required
- Flexible visitation times
- No upfront costs

## Chart rankings

- #44 in Top Free · Social Networking (US App Store)

## What do users think of GettingOut Visits?

Overall sentiment: negative

**Pros**

- 👍 Convenient to talk to loved ones
- 🚀 Better connection and quality on app vs. website

**Cons**

- 🐛 Frequent disconnections and freezing during calls
- 🔇 No sound notifications for incoming calls
- 💰 Expensive and charges for every little thing
- 🤖 Poor customer service and lack of support

**Commonly reported bugs**

- App crashes and logs users out frequently
- Issues with depositing money and accessing accounts
- Compatibility problems with certain devices and browsers
- Scheduled visits not working as expected

**Most requested features**

- Add sound notifications for incoming calls
- Improve video/audio quality and reliability
- Allow scheduling of video visits directly in the app
- Combine messaging, video, and deposit features into one app

## Recent user reviews (10 of 449)

All indexed reviews: https://appshunter.io/ios/app/gettingout-visits/id1342522622/reviews.md

### 1/5 — Terrible app and even worse customer service

*2026-08-23, version 5.0*

This is honestly the worst app I’ve ever used. Constantly glitching, have to do some things on computer vs app, customer service is absolutely unhelpful and the most rude people I’ve ever experienced. I feel bad for the people who have loved ones incarcerated and have to rely on this junk to communicate.

### 1/5 — The update

*2026-08-21, version 5.0*

You did the update but it doesn’t get past the country you put in. It doesn’t advance

### 1/5 — ABSOLUTELY HORRIBLE

*2026-08-21, version 5.0*

Trash

### 1/5 — Bad app

*2026-08-21, version 5.0*

Unfortunately, my significant other is incarcerated And it took a week from my account to get verified and I had to call every day for them to say the most unhelpful thing and to keep waiting eventually, it worked, but only for one day and now I’m stuck in the same cycle calling, asking them to verify my account loading everything and it’s still rejecting me I just wanted to put this out there in case anybody else is struggling with the same thing I don’t know what I’m doing wrong. I’m uploading my ID. And apparently I can’t get verified. This is ridiculous and strenuous. just to talk to my inmate please do better GTL network.
!!!!!

### 1/5 — Terrible app!

*2026-08-16, version 5.0*

I am very disappointed with this app. It won’t let me deposit the funds and chat with my loved one. So I called the help center and they hung up on my face. Unhappy!

### 1/5 — Horrible - not worth it

*2026-08-16, version 5.0*

The video visit app used to be worth it because I got to see my loved one and they got to see me, my entire body, my room, our family, pets, kids, trips, scenery. Now you can only see a circular cut out of the head floating on a screen. Nothing else. If anything blocks my face the video stops working. This app is no longer worth the money. Horrible. So sad for those that aren’t able to see their loved ones in person.

### 1/5 — Worst app

*2026-08-15, version 5.0*

The app don’t allows us to make a video visit and they just received the money and don’t fixed the problem all of them said “we don’t know and all this one and connect network send me back and forth with them” terrible customer service also

### 1/5 — HOAX

*2026-08-13, version 5.0*

This is terrible. You can’t even get to make a visit the name of your contact pops up and it doesn’t give you the opportunity to make that visit.

### 1/5 — Visit

*2026-08-13, version 5.0*

It’s not even working

### 1/5 — Useless

*2026-08-12, version 5.0*

Doesn’t work in canadian jails.  … dont waste your time or money!

## Frequently asked questions about GettingOut Visits

### What is this app?

This app allows you to conduct video visits with incarcerated loved ones from your mobile device. It provides a convenient and flexible way to stay connected, mimicking services like Skype or FaceTime for remote communication.

### How does the 'Visit Now' feature work?

The 'Visit Now' feature enables on-demand video visits without the need for prior scheduling. You can initiate a visit instantly when it's convenient for you. If the inmate is unavailable, you will be notified and can schedule a visit for a later time.

### What are the costs associated with using this app?

There are no upfront costs, connection fees, or penalties for using the app. You are only charged for the actual duration of the video visit. There are no minimum or maximum cost requirements.

### Is this app available everywhere?

Currently, this service is available at select correctional facilities. It is recommended to check for availability at the specific facility you wish to connect with.

### How does this differ from regular phone calls?

This app facilitates face-to-face video communication, offering a more personal and engaging way to connect than traditional phone calls. It allows for visual interaction, making visits feel more present and less transactional.

## Version history (last 5 releases)

### 5.0 — 2026-08-10

Country Selector and Fixes

### 4.2 — 2025-11-10

Feature updates and bug fixes.

### 4.0 — 2025-02-19

Performance updates and fixes

### 3.3 — 2024-07-09

FTC Notice

### 3.2 — 2024-04-25

Cosmetic updates, missing dSYM , update Firebase and other libraries.

## Apps similar to GettingOut Visits

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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## More apps by Telmate, LLC

- [GettingOut](https://appshunter.io/ios/app/gettingout/id907226423)
- [Telmate Guardian](https://appshunter.io/ios/app/telmate-guardian/id965074272)

All apps by Telmate, LLC: https://appshunter.io/developer/907226426

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*