# GettingOut

> Facilitates communication and financial transactions for inmates and their contacts. (iPhone/iPad app by Telmate, LLC.)

- Source: https://appshunter.io/ios/app/gettingout/id907226423 (this page in markdown: same URL + `.md`)
- Developer: [Telmate, LLC](https://appshunter.io/developer/907226426)
- Category: Social Networking
- Price: Free
- Rating: 1.90/5 from 2,087 App Store ratings · 922 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 33 MB
- Languages: American English
- Released: 2014-08-14
- Data updated: 2026-08-31
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/gettingout/id907226423/reviews.md

## What is GettingOut?

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

## Key features

- Send and receive messages
- Send photos and videos
- Make deposits
- Manage contacts
- Stay connected on the go

## Chart rankings

- #31 in Top Free · Social Networking (US App Store)

## What do users think of GettingOut?

Overall sentiment: negative

**Pros**

- 🙌 Ability to communicate with loved ones
- 🙂 Convenient messaging feature
- 👀 Video call option

**Cons**

- 🐛 Frequent app crashes and glitches
- 💰 Expensive messaging and call costs
- 🤯 Unreliable and inconsistent performance
- 🔍 Difficulty depositing funds and managing accounts
- 🤖 Poor customer service and lack of support

**Commonly reported bugs**

- Messages disappearing or not sending properly
- Inability to log in or access accounts
- Incorrect time stamps and sync issues
- Repeated prompts for app updates

**Most requested features**

- Notification system for new messages
- Ability to save message drafts
- Improved photo and video sharing capabilities
- Easier account management and fund transfers

## Recent user reviews (10 of 922)

All indexed reviews: https://appshunter.io/ios/app/gettingout/id907226423/reviews.md

### 3/5 — What is going on with this app?

*2026-08-22, version 3.4.3*

All of my current messages have disappeared along with my contacts. I’ve deleted the app and reinstalled it signed out nothing.

### 1/5 — Clumsy app

*2026-08-19, version 3.4.3*

Poor implementation profiting on unfortunate circumstances of other people

### 1/5 — Can’t make a deposit

*2026-08-18, version 3.4.3*

Deposits not working. I have been unable to communicate with my loved one for two months due to not being able to make a deposit online. The app and the website don’t work. I have tried setting up a new account with a new number and email and it still doesn’t work. They always say they can take the card info over the phone which i refuse due to someone using my card information to make personal purchases. They need to do better and f
ix the issue.

### 2/5 — Punishes Users For Long Messages

*2026-08-17, version 3.4.3*

It cost $0.20 to send a message with a maximum of up to 2,000 characters. However, they punish you for sending too long of a message. If you send one over 1,000 of the 2,000 allowable characters they will leave it pending for days or may never review it at all. When short messages, in contrast, are approved in hours. Which has to in some way be against apples ToS since we are paying for the service.

### 1/5 — Not working or receiving notifications

*2026-08-15, version 3.4.3*

Not working or receiving notifications

### 1/5 — terrible

*2026-08-15, version 3.4.3*

this app was always having glitches. They need to do better with better updating people. It sucks. I hate it.

### 1/5 — Don’t. Bryson Tiller Don’t.

*2026-08-14, version 3.4.3*

I deposited. They lost my money in their system and didn’t apply a credit to my account. It’s been over a week and they have no resolve. Bad business. I just am out of money and not able to message my family member.

### 1/5 — Worst App Ever

*2026-08-14, version 3.4.3*

Nothing works properly with this app. From messages, to sending pictures. Or trying to deposit money. They are quick with taking your money. If this is what we are expected to use to stay in touch with our loved one’s then at least they can do is make it make sense and work. Stop raising the fees on us until we can at least use the darn app.

### 1/5 — Horrible.

*2026-08-13, version 3.4.3*

The app just took my money twice. Came straight out of my bank account but still shows I put nothing on there. This app is ridiculous and trashy.

### 1/5 — Awful

*2026-08-13, version 3.4.3*

This app is so bad. Have to uninstall and reinstall every couple of months when it stops working. I’d rather stick to phone calls than use this app.

## Frequently asked questions about GettingOut

### What does the GettingOut app do?

The GettingOut app is designed to facilitate communication between inmates and their family and friends. It allows users to stay connected by sending messages, photos, and videos, and also enables making deposits and managing contacts.

### What are the key features of the GettingOut app?

Key features include the ability to send and receive messages, send photos and videos (at select facilities), make deposits for inmate accounts, and manage your contacts. It aims to provide simple and reliable communication.

### Is the GettingOut app free to use?

The app itself is free to download and use. However, there may be costs associated with specific communication features or deposits, which are handled through in-app purchases.

### Who is the GettingOut app for?

This app is intended for individuals who want to maintain relationships and communication with incarcerated loved ones. It helps bridge the distance and keep families and friends connected.

### Can I send photos and videos with this app?

Yes, you can send photos and videos through the GettingOut app, but this feature is available only at select facilities. Users should check the app or facility guidelines for availability.

## Version history (last 5 releases)

### 3.4.3 — 2026-05-12

- Bug fixes

### 3.4.2 — 2026-04-21

* Simplified sending process
* App update flow improvement
* Added Request to Call button option included
* Performance improvements and bug fixes

### 3.4.1 — 2025-10-29

*Improved and simplified deposit process 
*Info tab and notifications 
*AI messages moderation for faster approvals (at select facilities) 
*Design updates 
*Performance improvements and bug fixes

### 3.3.3 — 2025-05-21

- Bug fixes and performance improvements

### 3.3.2 — 2025-03-09

- Fixed an issue for some users where uploading a video message would fail

## Apps similar to GettingOut

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [WhatsApp Messenger](https://appshunter.io/ios/app/whatsapp-messenger/id310633997) | 4.7 (18,505,051) | Free | Social Networking |
| [GettingOut Visits](https://appshunter.io/ios/app/gettingout-visits/id1342522622) | 2.2 (13) | Free | Social Networking |
| [Securus Mobile](https://appshunter.io/ios/app/securus-mobile/id1059629706) | 4.4 (29,864) | Free | Social Networking |
| [Igreja Vinde Amados Meus](https://appshunter.io/ios/app/igreja-vinde-amados-meus/id6450225540) | — | Free | Social Networking |
| [HomeWAV](https://appshunter.io/ios/app/homewav/id594277905) | 3.9 (11,089) | Free | Social Networking |
| [元友](https://appshunter.io/ios/app/id6444813360) | 2.3 (9) | Free | Social Networking |

## More apps by Telmate, LLC

- [Telmate Guardian](https://appshunter.io/ios/app/telmate-guardian/id965074272)
- [GettingOut Visits](https://appshunter.io/ios/app/gettingout-visits/id1342522622)

All apps by Telmate, LLC: https://appshunter.io/developer/907226426

## Related topics

[getting](https://appshunter.io/ios/topics/getting) · [gtl](https://appshunter.io/ios/topics/gtl) · [jtl](https://appshunter.io/ios/topics/jtl) · [getting out](https://appshunter.io/ios/topics/getting-out) · [gtl getting out](https://appshunter.io/ios/topics/gtl-getting-out) · [jtl getting out](https://appshunter.io/ios/topics/jtl-getting-out) · [gettingout messaging](https://appshunter.io/ios/topics/gettingout-messaging) · [inmate](https://appshunter.io/ios/topics/inmate) · [jail inmates](https://appshunter.io/ios/topics/jail-inmates) · [imate](https://appshunter.io/ios/topics/imate) · [jail](https://appshunter.io/ios/topics/jail) · [gtl getting out messaging](https://appshunter.io/ios/topics/gtl-getting-out-messaging) · [getting out now](https://appshunter.io/ios/topics/getting-out-now) · [gtl viapath](https://appshunter.io/ios/topics/gtl-viapath) · [gto getting out](https://appshunter.io/ios/topics/gto-getting-out) · [ctl getting out](https://appshunter.io/ios/topics/ctl-getting-out) · [dtl getting out](https://appshunter.io/ios/topics/dtl-getting-out) · [gti getting out](https://appshunter.io/ios/topics/gti-getting-out) · [getting out messages](https://appshunter.io/ios/topics/getting-out-messages) · [getting out pen pals](https://appshunter.io/ios/topics/getting-out-pen-pals)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*