# GettingOut — user reviews > 922 indexed App Store user reviews of GettingOut by Telmate, LLC, rated 1.90/5 from 2,087 ratings. - Source: https://appshunter.io/ios/app/gettingout/id907226423/reviews - App overview in markdown: https://appshunter.io/ios/app/gettingout/id907226423.md - Rating breakdown: 5★ 322 · 4★ 72 · 3★ 110 · 2★ 206 · 1★ 1,377 ## What do users think of GettingOut? Overall sentiment: negative **Pros** - 🙌 Ability to communicate with loved ones - 🙂 Convenient messaging feature - 👀 Video call option **Cons** - 🐛 Frequent app crashes and glitches - 💰 Expensive messaging and call costs - 🤯 Unreliable and inconsistent performance - 🔍 Difficulty depositing funds and managing accounts - 🤖 Poor customer service and lack of support **Commonly reported bugs** - Messages disappearing or not sending properly - Inability to log in or access accounts - Incorrect time stamps and sync issues - Repeated prompts for app updates **Most requested features** - Notification system for new messages - Ability to save message drafts - Improved photo and video sharing capabilities - Easier account management and fund transfers ## Newest reviews (20 of 922) ### 3/5 — What is going on with this app? *2026-08-22, version 3.4.3* All of my current messages have disappeared along with my contacts. I’ve deleted the app and reinstalled it signed out nothing. ### 2/5 — Punishes Users For Long Messages *2026-08-17, version 3.4.3* It cost $0.20 to send a message with a maximum of up to 2,000 characters. However, they punish you for sending too long of a message. If you send one over 1,000 of the 2,000 allowable characters they will leave it pending for days or may never review it at all. When short messages, in contrast, are approved in hours. Which has to in some way be against apples ToS since we are paying for the service. ### 3/5 — Needs updating *2026-08-11, version 3.4.3* Love that we have the app to talk to our loved ones but hate the fact that it has no ringtone and we have to miss the calls because they don’t announce. We all can’t stare at our phones 24hr a day to wait for the little icon to pop up i think this is a real issue i need to hear the notification this is something that needs fixing ### 2/5 — Great Idea, Terrible Delivery *2026-08-11, version 3.4.3* This app is terrible, when you need help it leads you to another app which leads to another to get a response months later. They used to charge $3.33 to add the minimum $10 for messages which were 25 cents each. Now it is $5.45 ish to add $10 and messages are 50 cents. They are ridiculous. I also get contacts added without my approval, I have like 15 inmates which now have my personal phone number and are trying to reach me. ### 1/5 — Can’t even send videos anymore *2026-08-05, version 3.4.3* I haven’t been able to send videos in quite some time now. There’s always an error message popping up when the app is opened and sometimes messages don’t load or even send but it sure takes the money! I wish they didn’t rob us in order for us to talk to our loved one. I’ve lost a lot of money bc of their lack of support to fix the bugs and keep the app up to date. ### 1/5 — I can’t even send out videos *2026-08-05, version 3.4.3* If you are going to make an app like this for us to communicate with our loved ones at least make it work, this is the only way I can message text but it barley works, can you fix this. I mean we are paying money the least it can do it WORK ### 1/5 — A complete MESS *2026-08-04, version 3.4.3* Cannot sent messages!!! No help!!! Just a waste of time and money!!! Sad. ### 1/5 — can’t unblock contacts *2026-08-03, version 3.4.3* I can not unblock any of my contacts. They all unblock & then automatically re-block. This is happening to all of my blocked contacts on both of my accounts ### 1/5 — Horrible *2026-08-02, version 3.4.3* Can’t find the person I am looking for, can’t verify my account. I would give zero stars if that was an option. ### 1/5 — messaging *2026-08-01, version 3.4.3* very difficult to get to messages ### 1/5 — It’s honestly horrible *2026-08-01, version 3.4.3* I’ve been using this all since 2024 And from day 1 it always had problems and when I tried to reach out to gtl they can’t ever give me a straight answer it’s always were updating the system but I had called numerous times this is ridiculous…. ### 1/5 — Issues *2026-08-01, version 3.4.3* Constant issues, when I try to deposit and won’t let me it still takes my money and my only option is to call the bank because every time I call they told me it’s just a hold, which is not since i always wait a couple days pass, app is very slow and most of the time something wrong with it ### 1/5 — Horrible *2026-08-01, version 3.4.3* since the update notifications are off messages are not being received or sent videos cannot be sent photos. Take forever to load messages are pending for hours.horrible horrible HORRIBLE ### 1/5 — This app sucks *2026-08-01, version 3.4.3* Please do better . Charging the masses of people and the app Works when it wants too! ### 2/5 — Horrible *2026-08-01, version 3.4.3* The app keeps giving me an error message that I cannot get rid of and it freezes the whole app, so I have to delete it and reinstall it. Actually, that used to clear the message and now it does not! What must punish the families, friends, and loved ones as well? ### 1/5 — Awful!....lazy developers. Stealing info as well. *2026-07-31, version 3.4.3* So the option for limited access is there because Apple requires it. The fact that the app then refuses to work until you give it full access is pure developer laziness dressed up as a feature. They’re banking on you caring more about sending the picture than about what else that app can quietly see in your library. Seems like the app developers and the people stealing your entire camera roll & personal data should be the ones in prison, don't it?? ### 1/5 — Awful! *2026-07-31, version 3.4.3* Worse app ever ### 1/5 — Disappointed *2026-07-31, version 3.4.3* The only reason I give it one star is because I can talk to my loved one. However the app often fails on both our ends so we are unable to text, call, or video. Also the rates differ state to state. ### 1/5 — Trash *2026-07-31, version 3.4.3* It doesn’t work, every time u send a message it says error it’s constantly shutting down ### 1/5 — Our government *2026-07-29, version 3.4.3* I can’t believe our government uses this p.o.s. But then again look who runs our government! ## Most critical reviews (10 lowest-rated) ### 1/5 — Clumsy app *2026-08-19, version 3.4.3* Poor implementation profiting on unfortunate circumstances of other people ### 1/5 — Can’t make a deposit *2026-08-18, version 3.4.3* Deposits not working. I have been unable to communicate with my loved one for two months due to not being able to make a deposit online. The app and the website don’t work. I have tried setting up a new account with a new number and email and it still doesn’t work. They always say they can take the card info over the phone which i refuse due to someone using my card information to make personal purchases. They need to do better and f ix the issue. ### 1/5 — Not working or receiving notifications *2026-08-15, version 3.4.3* Not working or receiving notifications ### 1/5 — terrible *2026-08-15, version 3.4.3* this app was always having glitches. They need to do better with better updating people. It sucks. I hate it. ### 1/5 — Don’t. Bryson Tiller Don’t. *2026-08-14, version 3.4.3* I deposited. They lost my money in their system and didn’t apply a credit to my account. It’s been over a week and they have no resolve. Bad business. I just am out of money and not able to message my family member. ### 1/5 — Worst App Ever *2026-08-14, version 3.4.3* Nothing works properly with this app. From messages, to sending pictures. Or trying to deposit money. They are quick with taking your money. If this is what we are expected to use to stay in touch with our loved one’s then at least they can do is make it make sense and work. Stop raising the fees on us until we can at least use the darn app. ### 1/5 — Horrible. *2026-08-13, version 3.4.3* The app just took my money twice. Came straight out of my bank account but still shows I put nothing on there. This app is ridiculous and trashy. ### 1/5 — Awful *2026-08-13, version 3.4.3* This app is so bad. Have to uninstall and reinstall every couple of months when it stops working. I’d rather stick to phone calls than use this app. ### 1/5 — Waste of money *2026-08-10, version 3.4.3* I’ve tried sending multiple videos none of them go thru but they try to charge your card for them and then the same video will send 4 times cause the app tells you error message making you think the video didn’t go thru but sometimes it does charging your stamps and no the app doesn’t make it right they just like to rob us just like the justice system so maybe if you wanna text your loved one that’ll work but god forbid you wanna send a video then all of the sudden the app doesn’t work GET IT TOGETHER GTL THATS WHY YALL HAVE POOR REVIEWS 💯 ### 1/5 — Horrible *2026-08-06, version 3.4.3* I wish that zero was an option because the amount of money we pay for these services the fact that we can’t email people is crazy ## Most praised reviews (10 highest-rated) ### 5/5 — best app!! LOL *2026-06-03, version 3.4.3* Do you like wasting money and time? do you love getting extorted by a private company and robbed of your connection with a loved one? download this app and it’ll add stress and pain to your relationship with someone whose locked up. you go through all these apps just to take your money and send everyone through many walls. as a app that sells a product you should be held accountable for port and unregulated transactions that scam the customers ### 5/5 — Notifications *2026-05-30, version 3.4.3* Messaging App has generally been working well since last update, how ever notification sounds have disappeared. Also have to constantly close and open the app to read new messages. Annoying that this is the only communication method and messages go unnoticed. ### 5/5 — Good so far *2026-05-27, version 3.4.3* So far so good. I paid a fee and was in communication within minutes. No major glitches. Really cool. ### 5/5 — Down *2026-05-11, version 3.4.2* Unable to do anything, there is a pop up that won’t clear, deleted app and downloaded and it’s still there, unable to use ### 5/5 — Can’t get it to work *2026-03-05, version 3.4.1* This is horrible, I’ve been trying for days to get this to work. Nothing makes sense. Called customer service and everything no help at all ### 5/5 — Great way to contact incarcerated loved ones *2025-12-18, version 3.4.1* This app is great to contact my girlfriend who I met in the same facility as the one I went to and to keep in touch with the friends I’ve made For American people it is Canadian only but it’s so convenient instead of waiting for a call they can just text you wow it blew my mind ### 5/5 — Bugs *2025-12-05, version 3.4.1* Great concept but poor performance. Messages and photos could be pending for days ### 5/5 — Photos *2025-12-03, version 3.4.1* I wish Clark county detention center inmate James Reddick Jr was able to receive photos ### 5/5 — Needs improved *2025-10-01, version 3.3.3* I’ve had so much troubles with this app. I end up calling to get help. I stay on hold for hours to get help and the app won’t accept what the facilities have helped me fix. It’s very frustrating. In today’s modern world you’d think something this important would be better addressed and worked on. .Thank you ### 5/5 — Bueno trebajo *2025-08-17, version 3.3.3* I love this app hopefully it has fixed the bugs. And has matched the abilities for me to continue chatting. I had a few just when I tried to send images there were minor issues with sending and after a few days the pictures disappeared. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*