# GetTransfer: Transfers & Rides — user reviews > 1,259 indexed App Store user reviews of GetTransfer by KG GLOBAL LIMITED, rated 4.60/5 from 3,302 ratings. - Source: https://appshunter.io/ios/app/gettransfer-transfers-and-rides/id1150570978/reviews - App overview in markdown: https://appshunter.io/ios/app/gettransfer-transfers-and-rides/id1150570978.md - Rating breakdown: 5★ 2,881 · 4★ 123 · 3★ 34 · 2★ 10 · 1★ 254 ## What do users think of GetTransfer? Overall sentiment: negative **Pros** - 🚀 Excellent service - 🚗 Comfortable and clean vehicles - 👍 Friendly and helpful drivers - ⏱️ Punctual and on-time pickups - 💰 Affordable prices **Cons** - 🚫 Drivers not showing up - 🤖 Poor customer service - 🔄 Difficulty with cancellations and refunds - 🔄 Unreliable service - 🚫 Drivers not speaking English **Commonly reported bugs** - App glitches and crashes - Incorrect vehicle assignments **Most requested features** - Real-time driver tracking - Better communication with drivers - Flexible cancellation policy ## Newest reviews (15 of 1,259) ### 1/5 — Scammers *2026-07-25, version 110.0* Please never work here, you will never get your money. They owe me over $1500 over 6 months of work and have deactivated my account. ### 1/5 — Fraud more than taxi *2026-07-25, version 110.0* Avoid at all costs! Fraud would be a more accurate description of the service they offer. I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return. On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475 I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored. On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100. I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence. The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet. I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence. Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer. ### 1/5 — This app is garbage *2026-07-25* This app has some potential but every time I’ve tried to schedule a ride I have to wait for days to get a offer back and when I get one finally the driver trying to charge way more than what the app said the ride is worth so atp I’m just gonna stick with my local cab company. My local cab company tryna charge 400 for the round trip ride im tryna do and the only reason I decided to look at this offer is because it says the ride would be approximately 260 dollars when they finally find an offer from someone. When I finally got a driver, the driver asked for 500 dollars for the ride. Like ain’t way you expecting me to pay double the original amount. This app needs to not allow drivers to determine how much money they want to do for a ride and just give the drivers a set price for how much the ride should actually be and if they don’t wanna do the ride for that price then just don’t offer me a ride. **Developer response:** Dear Customer, We regret that your experience did not go as you had hoped. We would like the opportunity to look into this for you. Please reach out with your booking number at feedback@gettransfer.com, and we'll do our best to help. Best regards, Customer Care Center, GetTransfer.com ### 1/5 — ⁉️⁉️Pay Your Drivers ⁉️⁉️ *2026-07-23, version 110.0* I would not recommend using this platform. Before booking, have a look at how they treat the drivers who make this service possible. Many drivers are left waiting months to receive their earnings while support keeps sending the same copy-and-paste replies instead of resolving the issue. A company that doesn’t treat its drivers fairly cannot be trusted to build a reliable service. If they can’t pay the people doing the work, what does that say about the platform? GetTransfer, stop delaying payments and start treating your drivers with respect. A trustworthy marketplace starts by paying the people who earn your business. ### 1/5 — No refund to bank account *2026-07-22, version 110.0* Used this to get a cab in Kuala Lumpur for 1st time. Pay up front. Driver cancelled when due to be picked up. Will not refund to my bank account. Say will only give a credit to my account on their site. Will never use them again but continuing to chase up for refund which probably wasting my time with. Got email from Apple days later saying reply from K G Global Ltd. Apologising and to contact another email address. Still no contact back. Customer Service atrocious. ### 1/5 — SCAM!! DO NOT INSTALL THIS APP *2026-07-16, version 110.0* Back in March 2026 I paid through this app with my debit card 391 USD for a long ride round trip in the Philippines. The driver said he never got paid from gettransfer so i paid him cash. I immediately notified get transfer that ive paid twice so they could contact the driver to confirm. I asked them to look into it so i can get a refund. They emailed me saying they would look into it.after a month never updated me. So i asked them again and they gave me the same response. Ive inquired several times and they give me the exact same response saying “they will look into it” its been four months and still nothing. They even blocked me when I contacted them through Instagram. Total scammers. ### 1/5 — Pago *2026-07-12, version 110.0* Esta aplicación para conductores es muy mala ya que no pagan ### 1/5 — Avoid Driving for GetTransfer – My Experience with Unpaid Earnings *2026-07-12, version 110.0* Updated after GetTransfer’s response: I still stand by my review. For more than six months, I have been receiving the same promises: “We’re having payment issues,” “Your money has been sent,” “You’ll receive it today or tomorrow,” and “Your payment is on the way.” Yet I am still waiting. I have complete documentation and records of the trips I completed and the payments that remain unpaid. Based on my personal experience, I strongly advise drivers to think twice before working with GetTransfer. Read the negative driver reviews and decide for yourself. In my opinion, the company’s current rating does not reflect the experience I had. This review is based solely on my own experience and is intended to help other drivers make an informed decision. ### 1/5 — don’t use/ terrible *2026-07-07, version 110.0* taxi didn’t show up for 2 hours. tried to cancel. does not let you cancel only get an email for customer support, customer support doesn’t then answer or sort absolutely anything!! we wanted to see the city for our last day and because of them taking 2 hours we missed our booking and didn’t get to see any of it😡 ### 1/5 — Fraud app!!!! *2026-07-01, version 109.0* I tried this app twice both times they scammed me. The second time I booked a ride the driver blacked mail me as I already paid for the ride.when I contacted the app they refused refund me and only added credit to my account. I gave up my money as I won’t ride with a drivers like this ### 1/5 — App is garbage, safety risk for my kid *2026-07-01, version 109.0* This app has no real matching algorithm. I booked a 12PM pickup and it matched me with a driver who was over an hour away in a completely different city. The app has zero checks on distance, availability, or realistic ETA before letting a driver accept your ride. Compare that to Uber/Lyft, which show you exactly this. GetTransfer shows none of it. It gets worse: I requested a car seat for my 4yo, and that requirement never made it into the driver's app at all. He showed up with nothing, had no idea it was needed, and ended up buying one himself at a store. This is not a bug. They just don't care enough to implement this properly. Net result: picked up 90 minutes late, after paying for a specific pickup time the system had no way of actually delivering. And now the ride shows as "canceled" in my history, despite happening. So their own records, they took my money for something that never occurred. 18+ days of refund requests, no resolution. Had to go through my bank for a chargeback instead. This app has no functioning backend logic matching drivers to riders. Avoid, especially if you're traveling with kids or need any special accommodation. ### 1/5 — Scan *2026-06-27, version 109.0* I made a reservation 2 week before my travel, the day of the travel they send me an email they change the driver and the car, when I reserved they offer a 2021 Toyota Siena, now 2017 Honda fit. Someone text me by WhatsApp requesting to cancel the trip and dealing directly whit him. I never do that kind of thing because not feel safe. The thing was at my arrival nobody was there to pick me up try to call , text the diver, support just send email no one answer in real time. They still have my money because they are investigating. ### 1/5 — Scammer please don’t book this app Brisbane / Gold Coast driver , hasn’t been pay from this business *2026-06-22, version 109.0* Do not use this app in Australia. I completed work and was not paid. This is a serious issue and completely unacceptable. Stay away. ### 1/5 — Driver never getting payment *2026-06-16, version 109.0* You kept collecting money from the people. Now you owe me $10,000. And all you do is respond with idiotic automated messages. Is that right? How serious of a company you are. How serious of an investor you are, that's clear from this. How seriously you took me. ### 1/5 — Scam - AVOID! *2026-06-12, version 109.0* Driver cancelled saying Get Transfer don’t pay the drivers. Requested a refund from Get Transfer and they won’t pay the refund. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable *2026-08-19, version 112* I have picked the carrier based on the car and price given. I did the payment and later on it showed that something went wrong and that they are looking for another carrier!! I have limited time and a flight to catch. The response was very slow and no one contacted me. I have about 3 hrs to the pick up time and just now there was an apology that is unacceptable. The worst was the refund to be to App wallet so that I can use in my future rides!!! Who told them that after this incident I will use their App in the future?! I need the amount back to my bank account and not yours. The worst and unreliable Application. Will never recommend it to anyone. ### 1/5 — Scam company *2026-08-13, version 112* This company doesn't pay out to its drivers. ### 1/5 — Doesn’t Pay Drivers! *2026-08-12, version 112* Travelers don’t use this app. This company does not pay his drivers. They keep all the money for themselves. It’s been over eight months since I’ve done three rides for them total and over about $1000 in payments they have not given me . every time I email they gave me an excuse. ### 1/5 — Driver payments delayed for months *2026-08-07, version 110.0* I am a driver who completed multiple rides through GetTransfer, but more than $6,000 in earnings remains unpaid. Several payments are now over 50 working days late, even though the company’s agreement states payment may take up to 30 working days. Drivers pay for fuel, tolls, insurance, maintenance, and vehicle wear upfront. Support has repeatedly sent generic responses about temporary transaction issues, but has not provided clear payment dates, transaction details, or a meaningful response from management. ### 1/5 — Extremely disappointing service and misleading information! *2026-08-03, version 110.0* My first experience was horrible! They originally promised a big van with capacity for 11 passengers and 10 bags. However, just 1 day before the trip, they confirmed a much smaller minivan that only fits up to 6 passengers and 5 bags! I tried to contact customer service, but the only option is email and I have received no response so far. Because of this, I am at risk of missing my flight. When I tried to cancel, they refused to issue a refund. Very bad experience! ### 1/5 — Do Not Use This Predatory Company *2026-08-01, version 110.0* This app preys on unsuspecting drivers all over the world who sign up, work hard and complete rides only to never be paid. There are Reddit threads and Facebook groups full of their victims who are owed tens, if not hundreds, of thousands or more. Please do not give them your business as the driver who actually provides you the service will never get paid. It’s shameful that Apple and Google are still hosting this scam app after so many drivers have been filing complaints. I’m suspecting so many drivers don’t show up because they become disgruntled after not getting paid creating an awful situation for riders and drivers. ### 1/5 — Fraud more than taxi *2026-08-01, version 110.0* Avoid at all costs! Fraud would be a more accurate description of the service they offer. I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return. On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475 I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored. On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100. I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence. The flights were added at time of booking, so the driver was aware of the delay, and we were in direct communication with the driver and alerted them to the issue many hours before the e flight took off. The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet. I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence. Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer. ### 1/5 — Bad service *2026-07-30, version 110.0* I understand. If that Absolutely unacceptable. GetTransfer charges customers’ credit cards but fails to pay the drivers who actually perform the service. This business practice hurts both drivers and passengers. Because drivers are not being paid, customers end up dealing with canceled rides, no-shows, and unnecessary stress. A transportation company that collects money from customers but doesn’t properly compensate its drivers is setting everyone up for failure. Until GetTransfer starts paying its drivers fairly and on time, I cannot recommend this company. Drivers deserve to be paid for the work they perform, and customers deserve reliable service. Based on my experience, I would strongly advise people to use a different transportation platform. If the driver actually never showed up for your reservation, I can also include that in the review in a way that accurately reflects what happened. ### 1/5 — Scammers *2026-07-29, version 110.0* More than 3 months now. still waiting for payments ### 1/5 — Худший сервис и худшая поддержка *2026-07-27* Забронировал на GetTransfer такси на 24.07.2026 года на 07:35 утра из отеля Crusoer’s Retreat до аэропорта Нади, Фиджи. Оплатил на платформе сервиса все сразу в полном обьеме, причем согласно чеку, помимо услуг за такси , агрегатор также взял себе сумму за использование их платформы. За день поездки связался письменно с водителем в чате, водитель написал, что все окей, будет как положено, я дополнительно попросил его не опаздывать, так как едем с сыном в аэропорт , международный рейс. Наступает 24.07., сидим на ресепшене отеля с сыном, ждём такси. Водителя нет, в чате не отвечает, трубку не берет. Поддержка тоже молчит. Пришлось экстренно заказывать трансфер новый из отеля до аэропорта за приличные деньги, хорошо хоть работники ресепшена отеля помогли, еле успели с сыном в аэропорт. Тут же написал по электронной почте сразу же в поддержку GetTransfer, ответили мол сожалеем, будем выяснять и … после этого полная тишина и игнорирование везде, во всех соцсетях, где я им тоже написал, деньги ( приличные) за несостоявшуюся поездку не возвращены. Вечером в чате водитель сообщил мне, что он не приехал, так как GetTransfer не перевел ему деньги за поездки ( это со слов водителя , написал мне в чате). Как итог, деньги пропали, GetTransfer деньги мне не вернул, их поддержка молчит уже несколько дней, игнорирует мои сообщения везде. С учетом такого опыта взаимодействия с данной фирмой, никому не рекомендую пользоваться услугами GetTransfer, полное дно и не уважение к своим клиентам, безобразное отношение и отсутствие надлежащего сервиса и поддержки . **Developer response:** Уважаемый Клиент, Спасибо, что поделились, и нам жаль, что опыт оказался не таким, как вы ожидали. Мы хотели бы изучить детали вашего случая. Пришлите, пожалуйста, номер бронирования на feedback@gettransfer.com, и наша команда свяжется с вами. С наилучшими пожеланиями, Центр заботы о клиентах, GetTransfer.com ## Most praised reviews (10 highest-rated) ### 5/5 — Seamless transfer *2026-08-02, version 110.0* Great driver, very friendly and punctual, was a relaxed way to travel, will definitely use them again 👍🏻 ### 5/5 — Excelente *2026-07-25, version 110.0* Excelente experiencia. Chofer muy puntual, mantuvo comunicación constante conmigo desde días antes del viaje. Guagua muy cómoda y limpia. ### 5/5 — Fab transfer experience *2026-07-10, version 110.0* 1st time using get transfer and everything ran really smoothly. Drivers arrived on time and communicated punctually when messaged. Would definitely use again ### 5/5 — Mr. Gedion *2026-07-04, version 109.0* The driver is friendly and polite. I recommend this driver. ### 5/5 — Transfers you when needed *2026-06-10, version 109.0* Pre Plan your trip with them and it will be great ### 5/5 — Airport ride *2026-06-06, version 109.0* Basem Was fantastic! Friendly right on time and great communication from time of booking to completion! Highly recommend! ### 5/5 — Great service and great driver *2026-06-05, version 109.0* الشركه ممتازه وعلى الموعد وعلى التواصل مع الزبون من قبل بداية الرحله حتى بعد نهايتها. السائق محترم ومميز ومتعاون وجعل الرحله مريحه بقدر المستطاع. شكراً لكم ولخدماتكم المميزه. ### 5/5 — Great company to deal with *2026-05-14, version 107.0* Faultless experience every time we book . ### 5/5 — Support *2026-05-03, version 107.0* Hey there very prompt reply to my request for assistance. Thank you Still no offer has been made but the required trip is still many hours away. I truly hope I get an offer that meets my request. ### 5/5 — Smooth and super comfortable *2026-04-28, version 107.0* First time using the service. Driver was on time texting back immediately. Felt safe. Then the Tesla was super smooth and comfortable. We even chose which music we liked and asked for a short stop at a gas station. Perfect! Thanks will use again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*