# Gexa Energy — user reviews > 158 indexed App Store user reviews of Gexa Energy by Gexa Energy LP, rated 4.60/5 from 10,509 ratings. - Source: https://appshunter.io/ios/app/gexa-energy/id1456175612/reviews - App overview in markdown: https://appshunter.io/ios/app/gexa-energy/id1456175612.md - Rating breakdown: 5★ 8,889 · 4★ 562 · 3★ 241 · 2★ 121 · 1★ 696 ## What do users think of Gexa Energy? Overall sentiment: negative **Pros** - 💻 Easy to use app - 💰 Affordable electricity rates - 🤖 Good customer service - 📊 Helpful usage insights **Cons** - 🐛 Frequent app crashes and bugs - 💳 Issues with payment processing - ⏰ Inconsistent due dates - 🔒 Unreliable account access **Commonly reported bugs** - Login screen freezes - App fails to load after updates - Incorrect billing information and charges - Inability to access account details **Most requested features** - Improved app stability and reliability - Real-time usage tracking and alerts - Seamless payment options - Better communication on billing and account changes ## Newest reviews (20 of 158) ### 2/5 — Face ID? *2026-08-10, version 3.0.14* What is the point of having Face ID if I have to type my email address to look up my account before the log in? ### 2/5 — App update needs to be fixed *2026-08-03, version 3.0.14* This app updated and now I can’t change payment method, nothing was every wrong with the app before. It showed another update and still can’t change payment method.. can only use my “default” ### 4/5 — Gexa Your reasonable plans… but your app.. *2026-07-06, version 3.0.12* …and website is obsessed and keeps asking if im moving!! .. now its sending me notifications for it. lol ### 3/5 — Important info shown, has some issues with battery into *2026-05-20, version 3.0.11* Key info is shown, renewal time, etc. It has issues on battery management controls. Room for improvement, but adequate for needs. ### 1/5 — Crash on login *2025-12-17, version 3.0.7* The app crashes as soon as I get logged in. I obviously get into my account and it begins to show my information and then immediately crashes. No issues on the browser website after login, so it’s definitely app specific ### 1/5 — App is broken *2025-12-09, version 3.0.6* App crashes immediately after login, tried numerous uninstalls and phone power cycles. This needs an update ### 1/5 — Can’t use app *2025-12-09, version 3.0.6* Just signed up and the app does nothing but crash (latest ios - 26.1) Every subsequent time you open it to try again it crashes after entering credentials. Also, the convenience of face ID is offset because of having to enter your email manually. You should be able to login solely by opening the app and having face ID auto-run ### 1/5 — Gexa Energy *2025-12-09, version 3.0.6* App crashes every-time I log in…. Kicks me right out. Needs bugs fixed… ### 1/5 — App is crashing upon logging in *2025-11-28, version 3.0.6* App is crashing upon logging in and not showing the details and i have tried restarting my iphone and uninstalling and reinstalling, but nothing works. Not sure whats causing this. ### 1/5 — Unhappy *2025-11-13, version 3.0.6* App does not update usage often enough and Face ID does not work each time. No support after hours either. Would rate zero stars… ### 2/5 — App stopped working. *2025-09-18, version 3.0.5* The app doesn’t work anymore and the company expects us to find an alternative and more expensive way to pay our bills. I’m glad my contract is ending. ### 1/5 — Customer Service *2025-09-08, version 3.0.4* Literally no customer service & I can’t use the app either - keeps asking for right password then can’t even change it because says the new one is wrong. Also can’t find a telephone number directly to them / keep getting people that work for companies to find you a service. Give up!!!! The original app was straight forward so why change what worked. ### 3/5 — Bill pay *2025-09-05, version 3.0.4* I can't get a payment method to save to i can actually pay my bill on the app ### 1/5 — Where is 10.4 cent per kWh over usage 1500 kWh? *2025-08-13, version 3.0.2* My bill still been charged 15.65 cents per kWh when usage over 1500 (not over 2000) kWh, not 10.4 cents best rate, fake advertisement online. An advice to Gexa Energy - Honesty is the best policy. So Gexa will not lose customers in the future. ### 1/5 — Terrible *2025-08-10, version 3.0.2* I’m hardly ever home, I unplug everything o don’t use, live with just lamps when needed and I’m still paying 600 to 800 a month! Terrible company ### 1/5 — App is terrible *2025-08-03, version 3.0.1* Doesn’t work ### 1/5 — Account Login In *2025-08-02, version 3.0.1* I recently switched to Gexa and it’s been a horrible experience. It started with me having to change password multiple times and still not gaining cards to my account. I wrote the password down so it wasn’t that. Then I contacted customer service and was “assisted” by the rudest rep. I finally spoke with a manager who helped me. Fast forward to today, I’ve had to reset my password about 5 times today. I’ve never been able to login via the app. Thank goodness I only signed up for 12 months. ### 2/5 — App Needs Help *2025-07-24, version 3.0.0* I’d temporarily misplaced my credit hard, so I tried adding a check account to withdraw payments. The system was unnecessarily difficult. It would not allow me the convenience of adding the account and was being extremely particular about the name of the account. Please fix! I want to pay my bills on time using features the system says are accessible to customers. ### 1/5 — Absolutely the worst customer service ever *2025-06-09, version 2.0.25* Horrible customer service. Constantly sending reminders about the bill even though it’s not due for a week or two then as the bill gets closer, they said more more threatening messages. ### 1/5 — Not a good app *2025-05-27, version 2.0.24* Over charging for no reasons ## Most critical reviews (10 lowest-rated) ### 1/5 — Please fix this! You can’t select a payment *2026-08-27, version 3.0.16* I can’t pay my bill because I can’t select any other bank account than the one I used initially. I’m getting late fees as a result. There has to be a solution to make payments easier. There is no time to sit on the phone or fuss with an app. As much as your customer are charged, you can certainly afford an app developer that allows you to pilfer the money more efficiently and expediently. Sincerely - every busy customer ### 1/5 — App won’t load *2026-06-07, version 3.0.11* Now all of a sudden on the last day of the billing cycle, the app won’t load? Suspicious. ### 1/5 — Major problems *2026-02-14, version 3.0.8* Doesn’t function properly can’t even make a payment thru the app now ### 1/5 — Research research research *2026-02-12, version 3.0.8* When I signed up for this company, I signed up for a certain amount per kilowatt and I also understand TTU delivery charges are separate on top of the price quoted when I got my first bill. It was totally not what I signed up for, but we had gone on vacation and that’s what even made it more. Unbelievable Voice that no one was home for over 2 1/half weeks so I missed the opportunity to back out so I called her. Customer Service was rudely talked to hung up got the bill and I thought that would be my most expensive bill since I’ve lived here in 2010, but unfortunately, two months later I got a bill over $500. This company tells you one thing but bills you another and then act like you never did your research since I was with them over three years because I couldn’t get out of my contract I have dumped them and I suggest before you sign up with this company you do your homework. ### 1/5 — This company is a scam *2026-02-10, version 3.0.8* had a disappointing experience with this company. When I signed the contract, the price per kWh was reasonable, but later I noticed the rate increased without any clear notice or communication. Transparency in pricing is very important, and this change broke my trust. I will be paying the $150 cancellation fee and moving my business to another provider. I hope the company improves its communication and billing practices in the future. ### 1/5 — App not good *2026-02-03, version 3.0.8* App is not working good on iPhone SE ### 1/5 — Customer *2026-02-02, version 3.0.8* They sell customer information. ### 1/5 — App keeps crashing *2025-12-19, version 3.0.8* As soon as i log in the app crashes and logs me back out. I’ve never been able to log in to this stupid app ### 1/5 — App crashes *2025-12-18, version 3.0.7* Please the app keep crashing ### 1/5 — App crashes *2025-12-17, version 3.0.7* Cannot even view any information in the app due to it crashing as soon as I log in. Tried restarting phone, deleting and redownloading app, opening from internet link every time it just crashes before I’m able to do anything in the app. Needs fixing asap as I’m sure others have had this problem as well ## Most praised reviews (10 highest-rated) ### 5/5 — Better plan *2025-05-19, version 2.0.24* I need a better plan ### 5/5 — B *2025-04-18, version 2.0.24* Highly recommend Gexa! ### 5/5 — Coach Neal The Great *2025-04-10, version 2.0.24* This app helps a lot. It also reminds you when and how much u need along with keeping track of how much you are using. ### 5/5 — Customer Service *2025-03-26, version 2.0.24* Great ! Very Helpful! ### 5/5 — Reseña *2025-03-21, version 2.0.24* Por el momento en mi primer mes estoy muy satisfecho con la cantidad a pagar espero que siga así por el resto del contrato. ### 5/5 — Good service *2025-02-26, version 2.0.24* Good service ### 5/5 — Perfect! *2025-02-16, version 2.0.24* The company has given me the best electricity experience I could’ve imagined, plus it’s 100% renewable energy. The app itself is easy to navigate and helps me stay on top of bills! Love it and love Gexa! ### 5/5 — Always works *2025-02-12, version 2.0.24* Using Gexa for over 5 years with this app, always able to pay on time ### 5/5 — Simple and Fast *2025-02-07, version 2.0.24* Allow me to make my payment with ease, a lot cheaper to ! ### 5/5 — Ketchup22 *2024-12-12, version 2.0.23* I joined Gexa when I purchased my home in 2020 in the Houston, TX area. I had no idea about energy usage and cost, to compare rates, but I was able to speak with several representatives to get an understanding to lock-in and sign up for three years. I like the app and how you track your usage. They have Excellent Customer Service. If the price is right I’ll sign up for three more years. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*