# GFiber: The Google Fiber App — user reviews > 226 indexed App Store user reviews of GFiber by Google, rated 4.52/5 from 5,182 ratings. - Source: https://appshunter.io/ios/app/gfiber-the-google-fiber-app/id1063844759/reviews - App overview in markdown: https://appshunter.io/ios/app/gfiber-the-google-fiber-app/id1063844759.md - Rating breakdown: 5★ 3,395 · 4★ 204 · 3★ 90 · 2★ 89 · 1★ 306 ## What do users think of GFiber? Overall sentiment: negative **Pros** - 🚀 Fast internet speeds - 👍 User-friendly app - 💰 Affordable pricing - 🔍 Informative network details **Cons** - 🐛 Buggy app with crashes and glitches - 🔍 Limited device management and parental controls - ⏱️ Slow and unresponsive app performance - 🤖 Unhelpful AI-based customer support - 📢 Frequent service outages and connectivity issues **Commonly reported bugs** - Unable to log in or access account information - Inconsistent device detection and status reporting - Scheduled pauses/blocks not working as expected - Frequent app crashes and freezes **Most requested features** - Advanced parental controls and device management - Ability to rename and group devices - Remote router/extender management and troubleshooting - Landscape mode support for tablets - Improved search and navigation within the app ## Newest reviews (15 of 226) ### 4/5 — Emmanuel’s review *2026-08-04, version 3.17.0* I wish I had the opportunity to increase the speed and the capacity out here in Manor Tx ### 2/5 — Parental controls are terrible *2026-07-27, version 3.17.0* This has some of the worst and least flexible parental controls I’ve come across. The scheduling doesn’t work consistently, and if you need to temporarily pause a device you have to get rid of the schedule. The scheduling is not flexible at all either. You get one on and one off per day, and that’s it. ### 2/5 — GFiber app *2026-07-24, version 3.17.0* The app worked great until last update. Freezes upon launch. Called about it, but no joy on getting it working. ### 2/5 — Parental controls *2026-06-23, version 3.13.0* don’t use this Wi-Fi or GFiber if you actually want to try and use the timer to turn off different electrical devices because it never works ### 1/5 — Doesn’t let me sign in *2026-06-23, version 3.13.0* Whenever the internet is out it won’t let me sign into my account to see what’s going on. The app sucks. ### 1/5 — Google home was better *2026-06-23, version 3.13.0* I had to switch to this new app when I updated my router. There are fewer features on this app and they were on the old Google Home. I cannot view my Google cameras through this app. I cannot prioritize a device. I cannot have two different email addresses registered as administrators. And the device pause settings are rudimentary compared to the Google Home app’s. ### 1/5 — Does not permit sign in *2026-06-23, version 3.13.0* I get error message “not found” ### 1/5 — Internet sucks *2026-06-08, version 3.13.0* I’ve been waiting for four weeks for a technician to call and come by the office. We are having problems running our business. ### 1/5 — Escalation Required: Chronic Service Failure and Systemic Support Breakdown *2026-06-06, version 3.13.0* I express my absolute dissatisfaction with my Google Fiber experience since signing up on May 30th. Not only is my service failing to function as advertised, but the customer support infrastructure is fundamentally broken. The Technical Issue: Since installation, my Google Fiber app and the online portal have consistently reported that my network and internet are disconnected. I have no visibility into the health of my WiFi or extenders, leaving me completely in the dark regarding the actual status of my service. The Support Failure: Between May 30th and June 5th, I have contacted support four separate times. This experience has been unacceptable for the following reasons: Zero Continuity: Every representative I speak with lacks access to the history of my previous interactions. I am forced to repeat the same exhaustive explanation of the issue every single time. Empty Promises: I am repeatedly told that my case has been "escalated to the engineering team," yet I have received zero follow-up, status updates, or resolution. Lack of Accountability: It is clear that there is no internal tracking or ownership of customer issues. I am being billed $70 per month for a service that is effectively non-existent and a support system that is incapable of providing basic assistance. I am requesting that this matter be escalated to leadership immediately to resolve these connectivity issues and address the gross incompetence I have experienced with your support department. ### 1/5 — Google fiber sux *2026-06-04, version 3.13.0* Was supposed to have my service since June 1st and it’s now June 4th. Look elsewhere they’ve gone done BADLY! ### 2/5 — Router Status Boken *2026-05-29, version 3.13.0* For several months the IOS app has been unable to display my Google provided router status. Service is working, but it shows the router is unreachable from the app. It works on a browser window. Please fix this and I’ll update the rating ### 1/5 — Horrible service unreliable worthless support! *2026-05-25, version 3.12.2* Their service crashes constantly and when there’s a problem the 3rd party outsourcing agents in India & the Philippines they seem to exclusively use now who have ZERO! Technological expertise or training simple regurgitate the same troubleshooting steps as googled stupid Ai automated system that almost never works and then their solution is to dispatch a technician who won’t be available for 7 days! By which time obviously the problem that is 100% on their end is fixed but that’s what they prefer! You go days without any service for an issue on their end and then you’ll spend hours arguing with a supervisor to get a refund for your time without service! Google treats us like cattle and hides behind Ai /3rd party outsourcing and contractor technicians while being worth hundreds of billions! I thought xfinity was bad! Google fiber has taken lousy customer service and lousy tech support to an art form and made it worse than you can imagine! I’ve had to pick up a second internet service provider because of how lousy Google fiber is ### 1/5 — Customer support *2026-05-21, version 3.12.2* Google fiber customer support is dismal. Two weeks ago we decided to upgrade from one gig to three gig after years of service with no problem. The installation was done incorrectly and we've had no Internet since. I’ve been trying to get a technician out here. The AI interface is time-consuming and frustrating when you finally someone they are in a foreign country English isn't a priority. after a week and a half of this, I finally reached a woman ran me the same diagnostics I had been through many times. She upgraded my ticket to priority that was 4 days ago nothing since. ### 1/5 — Pretty much useless now. *2026-05-11, version 3.12.2* Ever since Google Fiber became GFiber and they switched digital account platforms, their app is no longer capable of basic tasks such as viewing billing information/statements, or managing account information. You’re redirected to the web account portal where logging in accomplishes nothing. The Google Fiber app was once highly usable and that is no longer the case. Sad to see what this company has become. ### 3/5 — Works except for the one thing I want *2026-05-09, version 3.12.2* Why can't I update payment method? My payment lapsed and because I can't update my payment method like your "Help Center" says I can, YOU LIED and said I cancelled my service! No tf I did not! I'm trying to give you money and there is no way to update this on the app. I do not have a computer and should not have to buy one just to pay you. This is one of, if not THE biggest corporations on the planet. You can afford to fix your $#!+. ## Most critical reviews (10 lowest-rated) ### 1/5 — This App is broken ! *2026-08-27, version 3.17.0* I get the opening screen, but nothing happens after that. No selections from the top menu do anything at all. I deleted and reloaded it, but it is doing nothing that I can see. ### 1/5 — iPad app wont work *2026-08-24, version 3.17.0* I’ve installed and reinstalled the iPad app and cannot get it to work. ### 1/5 — Terrible service *2026-08-15, version 3.17.0* Literally always an outage. No refunds either when internet is out for days. AI agent for support which puts you in a loop. Horrible ### 1/5 — Great internet speed-poor app performance *2026-08-05, version 3.17.0* I just upgraded to 3 GB and the service is great! However, the app always reports that there is a problem with my network. I run the recommended speed test for the modem and it always shows great speeds both up and down. I’ve deleted the app and reinstalled it at Google’s request to no avail. ### 1/5 — Worthless app pathetic support *2026-07-18, version 3.17.0* The worst app ever! Fails constantly doesn’t fix anything and calling googles customer service in is a waste of time! Their customer service is pathetic and nothing but a lousy 3rd party outsourcing company in India using Ai software to hide their accent! They have no technical training whatsoever and read the same thing exact script as googles stupid Ai chat bot ivr! Everything is just them filing tickets to google that go into a black hole and fixes nothing! For over a year now I have been fighting with GFiber and its stupid App for issues with my stupid WiFi extenders I’m filling a complaint with consumer affairs the fcc and considering legal action in small claims court ### 1/5 — FIX THE PAYMENT *2026-07-14, version 3.15.0* Why can I NOT pay on the app??? What’s the point of having the app if you can’t do anything on it pertaining to the GFiber account? ### 1/5 — I was forced to use this *2026-06-30, version 3.15.0* I’m not impressed at all this far. I can’t even get a signal on my balcony less than 50’ from my tower. I didn’t have this problem from AT&T and I was two floors above my tower. ### 1/5 — Internet works… options don’t. *2026-06-24, version 3.15.0* Super inconsistent. It has settings to pause connections, usually doesn’t work. I turned off the guest network to find it still active an hour later, but showing off in the app. Devices don’t show up when they are connected to the network. Just a mess. I really expect more from Google. ### 1/5 — Update fail *2026-06-23, version 3.15.0* Since the most recent app update, the app won’t connect to the servers. ### 1/5 — Terrible *2026-06-23, version 3.13.0* This app is terrible. Slow, poor performance… just terrible. Even Spectrum had a better app. ## Most praised reviews (10 highest-rated) ### 5/5 — Impressive *2026-07-31, version 3.17.0* Super fast and great signal strength. The install was easy and everything is working great. ### 5/5 — 8gig Las Vegas *2026-07-13, version 3.15.0* I recently upgraded to Google Fiber 8 Gig at my home in Las Vegas, and wow—what an incredible experience! Scheduling was easy, and the installation team showed up right on time. They were professional, friendly, and did a clean, efficient job running the fiber lines and setting up the equipment without any hassle or mess. The real star is the performance. I’m now getting consistent 8 Gbps download and upload speeds—it’s absolutely mind-blowing! Large file transfers, 4K/8K streaming on multiple devices, online gaming, and work-from-home tasks all happen instantly with zero lag or buffering. The network is rock-solid stable, even during peak hours. The Google Fiber app makes monitoring and managing everything simple, and the whole setup feels future-proof. If you’re considering it, don’t wait—this 8 Gig service is a total game-changer for my household and business needs. Professional install, unbeatable speeds, and fantastic reliability. 10/10, highly recommend! ⚡ ### 5/5 — GFiber is Awesome! *2026-07-12, version 3.15.0* No issues. Super fast, courteous and understanding customer service. Trust me. ### 5/5 — Unmatched Service *2026-05-04, version 3.12.2* The whole team is outstanding from A-Z, plus the actual fiber/internet service is superior! We recommend G-Fiber ### 5/5 — Easy! *2026-05-02, version 3.12.1* So easy to set up ### 5/5 — Perfect *2026-04-25, version 3.11.0* Perfect ### 5/5 — Good solid service *2026-02-08, version 3.7.1* Awesome ### 5/5 — Service was very good! *2026-01-13, version 3.6.0* Laton was patient and efficient. He set up a new router/fiber jack system for me since my other one was 10years old. ### 5/5 — Worst app *2025-11-15, version 3.3.0* Not letting me sign in through Google account. ### 5/5 — Smooth *2025-09-23* Honestly Google Fiber is so smooth. I’ve got a great deal, the internet is FAST, the app is amazing! You can pause your child’s WiFi right off the app if need be and set timers. You can kick people off the WiFi and see all the devices on your WiFi and how much the devices are using. You can make a guest WiFi so you don’t compromise your direct WiFi when people need the internet. At my last house the price was a bit pricey, but my new house it is cheaper and I do not like spectrum! I’m originally from California and had Frontier Fiber Optics, it was a rough company to work for and sell cause of there history but they had the best product so that’s what I used. I moved to Missouri and was happy to know Google was in town. I was a bit iffy just because it’s google but so far I’ve been amazed. Where ever you can get fiber get it. It’s a direct line in, it’s fiber optic your upload and download speeds will match. Using other companies that are not, they use coaxial cables which are like old telephone lines blended with fiber. Which limit your upload speeds. It’s like glass compared to plastic. Plus normally when I test my speeds they are always great! Customer service is great when you call too! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*