# GHA DISCOVERY — user reviews > 105 indexed App Store user reviews of GHA DISCOVERY by Global Hotel Alliance, rated 4.80/5 from 1,490 ratings. - Source: https://appshunter.io/ios/app/gha-discovery/id1085676331/reviews - App overview in markdown: https://appshunter.io/ios/app/gha-discovery/id1085676331.md - Rating breakdown: 5★ 1,338 · 4★ 80 · 3★ 26 · 2★ 16 · 1★ 30 ## What do users think of GHA DISCOVERY? Overall sentiment: negative **Pros** - 💻 Easy to use booking engine - 🏆 Excellent benefits for Titanium members - 👍 Good overall functionality **Cons** - 🐛 Buggy app with frequent crashes - 🤔 Inconsistent user experience - 🔍 Difficult to find/book desired properties - 💳 Issues with redeeming points/rewards - 🔒 Security concerns with account/data management **Commonly reported bugs** - Forced app updates causing issues - Login and registration problems - Booking and reservation tracking not working as expected - Compatibility problems with older devices and operating systems **Most requested features** - Add support for multiple currencies - Improve integration with hotel systems to show bookings - Provide better customer service and support - Add ability to add membership card to digital wallets - Implement dark mode and other accessibility features ## Newest reviews (12 of 105) ### 2/5 — Not user-friendly *2026-02-22, version 3.37.0* Very slow, cluttered, and confusing to navigate ### 2/5 — Outrigger Waikiki resort *2026-02-18, version 3.37.0* Lounge club I was writing but it disappered. Here’s again. We love the Outrigger. Resort for our staycations on Oahu. Especially because BlueNote is right there. Food in DUKE’s and Hula Grill are exceptional. So why is the ʻ Lounge Culb’ food and drink so horid? Not your basic bad but scary horrific that I payed extra for. Just think 5 levels below Taco Bell or automated machine sandwiches ### 2/5 — Great programs, terrible customer service *2026-02-17, version 3.37.0* The booking process is highly functional and the programs are great, but customer service is TERRIBLE and SLOW. So instead of 5-stars they get 2, sad. ### 3/5 — Can’t use D$ *2025-06-18* Can’t use D$ **Developer response:** Hi, please note that you can redeem your D$ at hotel checkout or pay with D$ online while booking select hotels (https://www.ghadiscovery.com/pay-with-discovery-dollars). If you have any additional questions please contact us at contact@ghadiscovery.com. ### 2/5 — Unable to redeem points or view future bookings *2025-03-01, version 3.31.2* Having difficulty with this app when purchasing bookings online there is no option to redeem points that you already have and it requires you to only give a credit card for payment. There was no option for me to communicate with the Hotels such as giving them a message I required parking.. And also on the app I can’t see future bookings. I only see bookings once they’ve been finalised. This is not just specific to the app. It’s also specific to the online platform. ### 3/5 — Can’t change currency *2024-10-17* Discovery dollars always being shown in USD, how about other currency like INR, GBP etc. **Developer response:** Thank you for your feedback. We appreciate you taking the time to share your thoughts. 1 Discovery Dollar is equal to 1 US Dollar. To reflect this equivalence, we use the D$ currency symbol for Discovery Dollars. We hope this clarifies any confusion. Please reach out to us at contact@ghadiscovery.com if you have any other questions. ### 1/5 — Zwangsupdate *2024-09-13* Die App zwingt mich zum Update und startet daher nicht richtig . Ein Update gibt es aber gar nicht im Store, daher dreht es sich im Kreis und die App ist nicht benutzbar **Developer response:** We apologize for the inconvenience caused by a glitch in Apple’s App Store. It has been resolved, and you should now be able to use the app normally. Please contact us at contact@ghadiscovery.com if you continue to experience any problems. ### 1/5 — App lädt nach Update nicht mehr *2024-09-13* Mit dem letzten Update lädt die App nicht mehr und fordert stattdessen, auf die neueste Version zu aktualisieren, die bereits aber verwendet wird. Die Verwendung der App ist mir nicht mehr möglich, da der fehlerhafte Updatehinweis nicht zu ignorieren ist. **Developer response:** We apologize for the inconvenience caused by a glitch in Apple’s App Store. It has been resolved, and you should now be able to use the app normally. Please contact us at contact@ghadiscovery.com if you continue to experience any problems. ### 1/5 — App update *2024-09-13, version 3.28.0* New update won’t load so cannot use app ### 1/5 — Groundhog Day *2024-09-12, version 3.28.0* Can’t get into the app since last update. I open the app and it says update available. I click to update and it takes me to the App Store. No update is showing and displays the OPEN icon. I click that and I’m back to the GHA app that says…? Update available. I open the app and it says update available. I click to update and it takes me to the App Store. No update is showing and displays … ### 1/5 — Rewards *2024-08-15, version 3.26.0* Biggest issue is trying to figure out how to spend rewards $. I can’t tell which ones can be redeemed as a non staying guest. Very frustrating. ### 4/5 — Sehr gute App … in deutscher Sprache wäre sie perfekt 💪 *2024-07-17* Bitte in deutscher Sprache , dann wäre ich super glücklich. **Developer response:** Dear Christina, we are working towards multiple language support for our app as well. In the mean time you can browse our German website at https://de.ghadiscovery.com/ ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-04-14, version 3.39.0* Not worth the hassle ### 1/5 — Map doesn’t load *2026-03-19, version 3.38.0* Without a working map, this app is almost useless. Fix the map, it’d still be a decent tool. ### 1/5 — A pointless and maybe dangerous App to use? *2025-11-15, version 3.36.0* I downloaded & registered details in App (iOS) several months ago and recently made a booking at Parkroyal Collection Singapore. My original App registration details were corrupted. It had my address as registered in South Australia with an Oz phone number. Never lived there! When I attempted to enter my hotel confirmation number it was unrecognised. Despite attempts to correct info I have been forced to ask the PanPacific Group to sort it out. Don’t believe App can be trusted to record my earned rewards let alone store my personal info😱 ### 1/5 — Poor error handling *2025-07-26* Pop up error showing class/function name and Null error while I searching for reservation **Developer response:** We apologize for the inconvenience. Our team is looking into this, thank you for reporting. ### 1/5 — Still has issues *2025-05-19, version 3.31.3* I’ve pretty much given up on using this site. It seems to have a problem keeping the dates entered and the edits never work. Use the sites for their specific brands you’ll have better luck. ### 1/5 — Super buggy app *2025-05-12, version 3.31.2* The app is good when it works but really annoying when you want to book and to take advantage of the online deals they have. You really need to fix this or fix the servers when you are running promotions especially during Asia Pacific time. ### 1/5 — Useless customer service *2025-04-18, version 3.31.2* The app fails constantly and customer service don’t respond to emails or tickets opened via the app. Got conned into adding $500 to my account in dollars only for the reward rules to change the day before I arrive at the hotel so the credit couldn’t be used. ### 1/5 — Not Fit For Purpose *2025-01-25, version 3.31.1* Can’t see the point other than the app is an advertising portal. My bookings at NH hotels don’t show in the app, so get no benefit such as check ins et cetera when on the move. I needed to download the NH App separately to see my bookings. ### 1/5 — Not Fit For Purpose *2024-11-14* Simple reason for review, bookings don’t show in the app, no point in having on your phone if you can’t access check ins et cetera when on the move. **Developer response:** We're sorry for the inconvenience caused. Please contact our support team at contact@ghadiscovery.com. ### 1/5 — Mala pero lo siguiente de mala *2024-09-25* Pides una nueva contraseña y nuca te llega… vaya m….. de aplicación!!! **Developer response:** Sorry for the inconvenience. Please contact our support team at contact@ghadiscovery.com. Someone from the team will be happy to assist. ## Most praised reviews (10 highest-rated) ### 5/5 — Time out! *2026-07-13, version 3.41.0* Love all the stuff. They makes me feel comfortable. 💞 ### 5/5 — Easy and Breezy *2026-06-13, version 3.41.0* App is smooth to use, sometimes I can’t understand enough details about each rate package. Some deals seem to be the same package for different prices. Otherwise I have had no issues and hopefully can enjoy my rewards soon! ### 5/5 — Excellent service *2026-05-26, version 3.40.0* I have used the site a few times and I find that GHA Discovery is very helpful and accommodating and the process is easy to manage. I would definitely use them again. ### 5/5 — GHA *2026-02-24, version 3.37.0* Awesome ### 5/5 — Great Hotel Site *2025-11-10, version 3.36.0* Easy to use, well-designed booking engine. Hotel benefits for Titanium members are excellent. ### 5/5 — Not Working Bookings not connecting status to Oaks/Minor Properties Australia *2024-12-20, version 3.31.0* I have had 7 nights at Oaks (Minor) Hotels Australia in the last 2 weeks but my Titanium Status and Membership is not connected to bookings. I normally receive a bottle of wine for stays but received no welcome gift for any stays over the last 4 stays and 9 nights. ### 5/5 — Spanish please *2024-12-13* Spanish 🙏 **Developer response:** We currently do not support Spanish language on our app. However, you can visit our Spanish website at: https://es.ghadiscovery.com/ ### 5/5 — Läuft gut *2024-09-04* Die App läuft super und ist gut übersichtlich **Developer response:** Thank you for the feedback. We're glad that you like our app. ### 5/5 — big thanks *2024-06-15, version 3.24.0* Number one ♥️ ### 5/5 — Good *2024-06-01, version 3.23.1* So far so good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*