# GHome - GHome Smart — user reviews > 657 indexed App Store user reviews of GHome by Shenzhen Gosund Technology Co., Ltd., rated 4.80/5 from 79,708 ratings. - Source: https://appshunter.io/ios/app/ghome-ghome-smart/id1456965228/reviews - App overview in markdown: https://appshunter.io/ios/app/ghome-ghome-smart/id1456965228.md - Rating breakdown: 5★ 67,529 · 4★ 8,747 · 3★ 1,772 · 2★ 397 · 1★ 1,263 ## What do users think of GHome? Overall sentiment: neutral **Pros** - 🚀 Easy setup - 👍 Works well with Alexa - 📱 Convenient remote control - 🌈 Good color options - 🕰️ Useful scheduling features **Cons** - 🐛 Connectivity issues - 🔄 Unreliable automation - 💸 Constant ads and upselling - 🤖 Poor app performance - 🔌 Compatibility problems with WiFi **Commonly reported bugs** - Devices randomly going offline - Schedules not working as expected - App crashing on launch - Incorrect device status reporting **Most requested features** - Sunrise/sunset scheduling - Improved Siri/Google Home integration - Ability to control from multiple devices - Better power outage notifications ## Newest reviews (18 of 657) ### 2/5 — Don’t buy the smart lock KD10 SE *2026-08-23, version 5.8.2* This smart lock works great really good over Wi-Fi network and Bluetooth, however, this smart lock model uses AA batteries and even though you’re not using the smart 24 seven the battery still drained really quickly you’ll be replacing these batteries in two weeks. ### 3/5 — Ads in the app 👎 *2026-08-15, version 5.8.2* Annoying that there are ads in the app when you’ve paid full price for their product ### 3/5 — Good equipment, but *2026-08-09, version 5.8.2* How about laying off the ads on ads. Provide a way to turn the ads off from the app without turning off notifications. ### 2/5 — Disconnected often *2026-08-05, version 5.8.2* We bought the plug in switch to automate some lights in a hard to reach location, but every few months the app forgets the switches. Not reliable enough to use. ### 3/5 — Convenient but slow and buggy *2026-07-23, version 5.8.0* We’ve been using these smart plugs for over a year. They’re slow to load in the app, and the timer setting rarely works. It has a mind of its own. It’ll work for a little while, stop working for a long while, and then start again for a little while; repeat. Annoying. ### 1/5 — Trash *2026-07-15, version 5.8.0* Not sure who they had build this app, but it wasn’t a software developer. They didn’t test everything to make sure it works properly, at least for the doorknob. Can’t even set a passcode, which makes half of the function of the door knob useless. ### 2/5 — Good app but…. *2026-07-15, version 5.8.0* A good app spoiled by their own adverts blocking out the app when changing between connected devices. Showing an advert once a day is ok, showing it every time I use the app is an unwelcome nuisance as I use the app several times each day. I am now looking for an alternative app that runs without adverts. ### 1/5 — Pop up ads?! You’ve got to be kidding!!! *2026-07-12, version 5.8.0* I paid for the plug. The phone app is essential in order for the plug to function. You have gall to start popping up intrusive ads on my phone this morning!! Where’s the option to turn off the ads? I had been considering buying more plugs, but as long as the ads persist this is no longer considered a reputable product to purchase. ### 1/5 — Great Products, But Customer Service Has Been Extremely Disappointing *2026-07-08, version 5.8.0* I’ve been a loyal GHome customer for years. I currently have eight GHome smart plugs throughout my home that have worked flawlessly and are integrated with Alexa. Because I’ve recently upgraded my home internet to fiber, I wanted to replace my older 2.4 GHz-only plugs with newer models that support 5 GHz. On June 3, I purchased two 4-packs of the WP3A-15A smart plugs directly through the Shop section of the GHome app while they were on promotion. After a week, I realized I had never received an order confirmation or shipping notification. I searched my email, checked my spam folder, and looked through my order history in the app. There was no record of the purchase, despite the charges having been deducted from my bank account. Assuming something had gone wrong, I purchased another 4-pack on June 10, this time at the regular price. By June 23, I still had no products, no shipping information, and no communication. I contacted customer support through the in-app chat, which redirected me to WhatsApp. I provided screenshots showing: * The charges on my bank account. * My GHome account correctly linked to my email address. The representative told me: “We will keep you updated here via chat. We will contact the carrier to correct your shipping address, and once the tracking number is available, we will share it with you immediately.” I never received another message. Last Monday, I called customer service. The representative took all of my information, provided a confirmation number, and told me my case would be escalated. I was promised a callback within 24 to 48 hours to verify my shipping address and resolve the issue. That callback never came. At this point, it has been over a month since my original order. My bank account has been charged, I still have no products, no shipping information, and no follow-up from customer service despite multiple attempts to resolve this privately. This is especially frustrating because I genuinely like GHome’s products. If the customer service matched the quality of the hardware, I would happily continue buying from them. I’m posting this review in the hope that someone from GHome who can actually resolve customer issues will contact me, locate my orders, and either ship the products immediately or issue a full refund. ### 1/5 — Presa intelligente *2026-07-07, version 5.8.0* Prima di uscire da casa funzionava. Una volta partito in viaggio, ho provato ad accenderla manualmente e non ha mai risposto. Risulta « non in linea ». Ed una volta partiti non c’è possibilità di ripristinarla. Per l’uso a cui era stata preposta, non poterla gestire in remoto, mi ha fatto un bel danno… ### 3/5 — The pop up ads are super annoying *2026-06-24, version 5.8.0* The app used to be great. Now there are annoying huge pop up ads for products that pop up strategically when you try to turn a light on or off, so you almost always hit the ad instead and it opens a new page, you have to clear that off and THEN you can turn on or off your light. Super annoying. Make it stop, please! Otherwise it's a good app. ### 1/5 — Stopped working *2026-06-22, version 5.8.0* I have a timer set to turn my light on in the morning but recently it stopped working. I can still control it on the app with the on/off button but the scheduled timer is broken ### 1/5 — No log in option *2026-06-08, version 5.8.0* I just wanna connect my lightbulb to Alexa I didn’t login at first and now I have to uninstall the app and reinstall to login because there’s no option to login if you already have an account all it says is that there’s an account already made with the email and that is it. I’m uninstalling this app as soon as it’s connected to Alexa absolutely useless ### 4/5 — Useful but very annoying! *2026-06-07, version 5.8.0* Why do you throw up ads so often? They are really annoying since they have to be manually closed. ### 1/5 — Lots of adds *2026-06-07, version 5.8.0* The app comes with lots of infomercial. ### 1/5 — Works *2026-06-05, version 5.8.0* It works, but since you're stuck using the app that goes with your devices, you end up with nothing but ads popping up trying to get you to buy stuff... never again, not this brand. ### 1/5 — Every day I go to look inside this app… *2026-05-28, version 5.8.0* Advertisement ad advertisement, ad advertisement, nonstop. Could you imagine buying a product and seeing an advertisement for the product that you bought over and over and over every time, you open the app? ### 1/5 — Update Broke App *2026-05-21, version 5.7.9* App has been great until the recent update adding AI all over the place. Schedules and basic functions don’t work now. It’s been 5 days without a repair ## Most critical reviews (10 lowest-rated) ### 1/5 — Pop Ups *2026-08-20, version 5.8.2* Please, dear God, remove the annoying pop-ups every time I load the app/ ruins the positive experience! ### 1/5 — Ads *2026-08-19, version 5.8.2* The amount of ads that the app has is insane. The pop up that opens immediately is so annoying and unnecessary. I already own the product, which I won’t buy more of. I get ads but why sooooo aggressive ### 1/5 — Don’t ever buy from GHome *2026-08-18, version 5.8.2* I placed 2 orders over 2 weeks ago and found out today they are just now starting to prepare my order for shipment, so they haven’t even packaged it yet. From now on I’ll just buy the products on Amz. Also, the whole point was to automate my basement dehumidifier, now I find out the sensors I purchased are not able to be used for monitoring and the automations I setup don’t work. What a waste of time and money, GHome, never again!! ### 1/5 — Ready to throw them in the trash *2026-08-18, version 5.8.2* I have been trying to connect these things for three days. I have three in one room. ### 1/5 — Terrible interface *2026-08-03, version 5.8.2* I subscribed to track my electric usage which for one, it doesn’t even track the usage correctly (it makes you put the wattage of the item and then just assumes it uses that much power the whole time it’s on). Also if you subscribe to their plan, there is no where to unsubscribe which shouldn’t be allowed. I would give it 0 stars if I could ### 1/5 — Disgusting *2026-07-30, version 5.8.2* Too many ads ### 1/5 — Stop there in app pop ups!!! *2026-07-28, version 5.8.0* You all need to stop you ad pop ups that appear each time I open the darn app! ### 1/5 — So many ads *2026-07-27, version 5.8.0* Ahhh yes nothing like having to swat away a bunch of ad pop ups when you are trying to turn your lights on. Not to mention the notifications that are also ALL ADS. Will never buy any items that use this app again. ### 1/5 — Intrusive & annoying ads *2026-07-18, version 5.8.0* Every time I open or try to perform a function in the app, I’m interrupted by a pop up ad. I can’t even perform a simple action without an intrusively in my way, it is so damn annoying and wasteful. Hate this app! ### 1/5 — Pop up ads constantly *2026-07-15, version 5.8.0* The most recent update added a ton of pop up ads that pop up right when you are going to turn off/on something. They trick you into clicking on it. Before this I would have given five stars. The app is otherwise stable and works fine. But these pop up ads ruined it. Terrible. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-15, version 5.8.2* This is beautiful and fantastic. It controls your device well, easy to connect, and fun to use. FIVE STARS! ### 5/5 — Publicité *2026-06-21, version 5.8.0* Trop de publicité, c’est tannant a chaque fois que l’on part l’application ### 5/5 — How about for Apple Watch *2026-03-02, version 5.7.7* Great app, I use it several times a day, just wish that it’s available for Apple Watch. ### 5/5 — Top *2025-08-22, version 5.7.2* Beste App für alle meine Smart-Birnen, Steckdosen und Leisten. Einfache und intuitive Bedienung, keine langen Wartezeiten. Und das Beste: der aller schnellste, freundlichste und hilfreich SDE Support per WhatsApp ever. Danke dafür. ### 5/5 — AppleWatch *2025-05-21, version 5.6.6* Please consider developing an Apple Watch app. ### 5/5 — The best *2025-05-08, version 5.6.5* The most versatile program that controls switches, cameras, sockets, door locks and everything you need. The best program. I've been using it for over five years now ### 5/5 — Better than expected *2025-03-04, version 5.6.5* I have purchased items from this app more times than I can count and have never had a problem with any of them. Everything from smart lights bulbs, smart power strips to the color light strips behind my television to the projector I use to project stars on the ceiling during movie nights. After all of this I never reviewed them. Can’t say much about customer service as the products have been so good that I’ve never had to contact them 😀 Keep up the good work! ### 5/5 — Nothing auto connects *2025-02-13, version 5.6.5* And their support phone doesn’t answer. And their WhatsApp support won’t let you type anymore. Pairing mode doesn’t work AT ALL on the double plug outlet product. Manual adding doesn’t work. What a complete fail on all fronts. ### 5/5 — 5 *2025-01-04, version 5.6.4* Minden elsőre, tökéletesen működik. De amikor a led lámpa időzítését állítom jó lenne, ha színeket is lehetne hozzá rendelni.! ### 5/5 — REMOTE DESKTOP ALL OTHERS - EVEN OLD STUFF* *2024-08-15, version 5.6.0* WE USE THE ⚡️ 🔌 🔌15A SMART PLUGS 🎵🎶. TO PROGRAM OUR MIXER. 🎤 🎹 🎼 🎹 🎵 🎹 🎶 🎹 🔊 🎤 TO COME ON AND CUT OFF IN CORRECT 🚦 SEQUENCE 🚦IN ORDER NOT TO BUST THE 🔊 SPEAKERS 🔊 🎤 🎹 🎼 OUR YAMAHA CMV15M AND CM12VM /PLUS OUR MAIN(S) SPEAKERS {YAMAHA CLUB SM15V} FOR THE AUDIENCE / CONGREGATION. What’s so AWESOME & GREAT ABOUT THE PLUG-INS YOU CANSET FOR TIMING AS WELL AS SEQUENCING ANDGROUPING THE PLUGSTHAT WORK TOGETHER OR SHOULD COME ON AND CUT OFF AT THE SAME TIMES. SO THERFORE ONLY PROGRAMMING ONE SETFOR THIS AND ONE SETFOR THE OTHER. IF YOURE EVER SICK OR MISSYOU CAN ALSO REMOTE DEKTOP TURN THEM ON OR OFF THROUGH THE GO-SUND APP OR YOU. CAN JUST LET THEM CUTON & OFF ALL BY THEMSELVES!!!!! THE COOLEST WONDERFUL 🤔 😎 PART IS THEY OPERATE EXACTLY IDENTICAL TO A BREAKER THATIS IN YOUR POWER OR BREAKER BOX. SO IF THEY ARE OFF OR NOT ON THEN NO ⚡️⚡️⚡️CAN HIT IT AT LEASTI’NOW I CAN SPLICE POWER WIRES IF THEY ARE IN OFF-MODE!!!!!!! ISN’T ANY-ISSUES!!!! ⚡️⚡️⚡️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*