# Giant Food SCAN IT! Mobile — user reviews > 84 indexed App Store user reviews of Giant Food SCAN IT! Mobile by Ahold U.S.A, Inc., rated 1.60/5 from 76 ratings. - Source: https://appshunter.io/ios/app/giant-food-scan-it-mobile/id563007303/reviews - App overview in markdown: https://appshunter.io/ios/app/giant-food-scan-it-mobile/id563007303.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 5 · 2★ 4 · 1★ 58 ## Newest reviews (19 of 84) ### 2/5 — Stability issues *2026-06-24* App crashes after each item I scan. I liked it better when the scan it functionality was available through the main giant app instead of this standalone app. ### 3/5 — Works but with bugs *2026-04-08* The current version has a nasty bug where the app quits after every item scanned. So I’m constantly re-launching the app and re-syncing my cart from the store’s server. This problem only started happening with the latest update, so hopefully this will be fixed soon. ### 2/5 — Awesome when it works. *2026-03-18, version 25.318.217* However it’s crashing every time you scan an item ### 1/5 — I wish it worked *2023-11-04* I hate ordering online. Would much rather shop but like to save a little time and see my total as I go. But this app is 100% useless. Routinely broken and they take forever to fix it. Currently app shuts down while fetching coupons. Wish it worked because when I can use it it’s awesome. But it works so rarely I don’t really bother anymore. ### 1/5 — Practically broken, updates are useless. *2023-10-09, version 23.30.00* There are several issues with this app which makes it confusing and difficult to use. I’ve been reporting them to Giant corporate and my local store for over two years now and not one issue has been resolved. First, you need to make sure you use the right app. In PA you need to use the one with the RED logo. In MD and VA you need to use the one with the PURPLE logo. They don’t tell you this and if you use the wrong one it won’t work. They should combine them into one app, having multiple is too confusing. Next, app refuses to keep you logged in. It will appear as if you are logged in but the moment you try to review or add your coupons it will say you must sign in. When you sign in, the username and password boxes are coded as regular text boxes and as such you’re not able to use Apple’s password manager, or any third parties like Bitwarden, Lastpass, etc. You can’t even copy and paste because the fields don’t allow it! Once you suffer through the login process, you’ll be good for maybe 30 mins before it forgets you and makes you start all over again. Finally, if you got this far, you may be randomly audited when you go to check out and it will throw an error message but it won’t tell you what the issue is other then it requires cashier assistance. They won’t know what the issue is either, so they will clear the error and have you scan it again, only to have the same issue again. Even the store manager likely will be confused. You can’t even start over and scan the items manually because once you enter your bonus card/phone number it will recall the in progress scan it order and won’t let you continue. It wasn’t until I escalated to corporate to this get explained. Randomly you will get audited and when the error triggers, the employe needs to scan a special bar code to enter audit mode and then they will need to rescan half of your items. A complete waste of time! The store employees are not trained on how to do this, and will look at you funny when you try to explain to them how to do their job. If you’re lucky and complain enough to the manager, they will train the employees and then you should have a better shot at getting it completed. But the whole experience is so bad that I don’t even do it anymore. I’m sick of wasting time, holding up the line, and telling people how to their job just so I can check out. To be honest, this whole app and scan it experience should just be scrapped. No one uses it because of how inconvenient and confusing it is. It doesn’t have to be though. If they fixed the app and improved the audit experience then this could be a game changer and everyone could save a lot of time. But corporate won’t do any of that. So this app stuffers and will continue to get 1 star reviews. What a shame. ### 1/5 — App keeps crashing while in use *2023-07-07* This app was a life-saver during the pandemic. I was able to quickly shop putting food in my own bags then quickly pay at self checkout. Since Jan 2023, this app repeatedly crashes during in-store shopping. I’ve stopped using it and now rely on the store provided scanning wand which is less than desirable. It still allows me to quickly use the self checkout, but requires me to touch a publicly shared device to shop. Please fix this app!!! ### 1/5 — App repeatedly crashes while in store *2023-06-12* For the past 3-4 months, the App has been repeatedly crashing while in store. After I scan a few items it crashes. I gave up this past weekend and used the in store scanning device instead. Also, I’ve not been able to load coupons to use while shopping. It allows me at add coupons but won’t allow me to use them For the items I purchased (only because I had a digital coupon). Very frustrating! ### 3/5 — Recent update broke app. *2023-04-15, version 23.10.00* I’m an app developer. Your recent update is making the app crash if you use multi scan. Resume the cart makes it crash repeatedly. ### 1/5 — Couldn’t get it to work *2023-03-06, version 22.10.00* Like most others, I couldn’t get this to connect so that I could use it. Frustrating. ### 1/5 — Horrible App update *2022-05-10* Turns out this is NOT the official giant scNit app. Look for a red and black app, not a purple one. Sorry. THAT one works!! I used the app over a year ago until they disabled it and said you needed to scan through the Giant app instead of scan it. I was on the phone multiple times. I even deleted my account and started over with a new card. It kept confusing it with the old card even though they told me at the Giant phone helpdesk that my old account had been deleted. A month ago the Giant scan stopped working - invalid account. I was told to delete and redownload. Now I see the scanit app is bCk again but it won’t recognize my id, password or card number. It’s avtotal disaster! ### 1/5 — Good idea but bad app *2022-02-05, version 21.50.00* In store you must connect to giant_food_guest wireless network. My store does not have this wireless SSID it only has giant_food that you can join. No one at the HelpDesk in the store new about the scanner app.The store manager didn’t know and even though he was on the store wireless giant_food his scan app worked on his phone. But my scan an app kept giving the message that I needed to be on the giant_food_guest network which was not an option in the store. So my next step is to delete this app off of my phone. ### 1/5 — Lazy people *2021-09-10, version 21.30.00* This is for The person who wrote the last review. You are LAZY LAZY LAZY!!! Get up and do your own grocery shopping. Why are you having other people do your shopping? That’s called LAZY!!! Yes I understand that we are in the 21st century but you still need to get your butt off of the bed and do your own dam shopping!!! I dislike lazy people. Just one question for you. Do you have someone that wipes your butt to? If not you should go find someone. But Giant is so much better then Safeway friendlier employees and customers that shop at giant are not lazy. ### 1/5 — 0 stars after 3 hrs working with tech *2021-08-19* Useless. I will get my online groceries from Safeway instead. I’ve been trying with Giant “tech” to fix my account over the past many months (when I could muster the effort) for from 10 minutes to literally an hour at a time. They are nice and try hard but it’s just one problem after another. This last time i was on the phone with them for at least an hour (no joke, and I took time off work for it) and they made some progress then hit a snag AGAIN. So then I told them to delete my account and just forget it! It’s the 21st century for crying out loud. Also the app is so laggy and the search was improved but still bad and very frustrating. Good luck to you if you try it. Me? Never again. Been going to my same neighborhood Giant for 30 years but NO MORE!! I don’t normally take time to write complaints (but I think I have another one on here for this app from before because it is so uniquely frustrating). ### 1/5 — Does not work *2021-05-04, version 20.20.00* It wouldn’t accept my Giant card and Customer Service couldn’t make it work either. ### 1/5 — Caution! App does not recognize all offers! *2021-03-31* The app now activates more reliably, but there are still MANY PROBLEMS. First and most important, the app honors some but not all advertised specials, so if you use it, you must check your receipt carefully to verify that you were not overcharged, then go to the service desk to get a refund on the offers that were not properly applied. Second, there is no way of verifying that those offers were applied properly until after you commit to checkout. Coupons are available, but require another login every time, even while using the app. Finally, there is no way to view details of past transactions unless you are in the store. Terrible app--still needs much work before I will use it for my regular shopping. It's a shame because the ability to bypass the checkout lines is good for health and safety. ### 1/5 — Never works *2021-02-13, version 20.20.00* This app is trash. I have never been able to use it. I’ve tried forgetting the network, uninstalling, giving full permissions. I either receive a connection error or it freezes. The regular scanners were down and I gave up and left the store. ### 1/5 — Used to work *2021-01-29, version 20.20.00* Keeps saying connect to Giant_Food_Guest WiFi even though I already am connected to it. ### 1/5 — Terrible *2021-01-23, version 20.20.00* Loaded the app and kept getting stuck on it loading. Tried to use my wife’s phone and that didn’t work either. ### 2/5 — App Does Not Have a Wallet *2020-09-18, version 20.20.00* Too bad this app doesn’t have the option to store a credit card. Maybe it could be added as an upgrade to the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worked great! Until it didn't. Now garbage. *2026-08-08* I got this app because the scanning devices in the store would often freeze, generally at the last moment when I was about to check out. This app solved that problem nicely -- for a while. Now it freezes or shuts down after EACH AND EVERY scan. It's become almost worthless. What I now do is start with the store device, and then switch over to the app if the device fails. That at least saves me from having to unload the whole bag (or more) for re-scanning. ### 1/5 — Fix the app *2026-07-24* The idea to scan and go is perfect. The app takes the scan fast but it closes each time. If you use the in store scanners my experience is about 60% they do not work, freeze or won’t work at check out. Don’t ask a staff about either one they simply do not know or are so unfriendly about it. Please fix the app!!! ### 1/5 — Was a good app but now a fizzless app *2026-07-09* As having a giant store in my area I enjoyed using this app to scan my items when the guns we’re down but lately the app is not a good app as for the past month or so the app crashes each time I scan something. Can you please fix the bug so this app can be awesome again. ### 1/5 — Broken *2026-06-24* This use to work well for a short period of time. Now every time you try to scan an item the app closes. You can resume the trip and wait for it to load but by item three you are absolutely done. Fix this! Why anyone would think this is ok for a major grocery store is beyond me. ### 1/5 — Stopped working *2026-05-01* The app was working. Now every time I scan something the app quits. Then I have to restart it. A prompt will come up asking me if I want to start a new cart or resume the shopping trip I started. I’ve tried both options and every time I scan something, the app quits again. ### 1/5 — App freezes or closes after each scan *2026-04-26* Absolutely terrible app. Once it launches, you scan an item and it either blows the app away or it freezes and you have to manually close the app. I had to launch the app for every single item in my order to get it to work. In 2026, this should not be the case. ### 1/5 — Application crashes after every scan *2026-04-12* This application barely works after every item that I scan. I have to either force quit the application or the application force quit itself. I also have to use three different registers when checking out because none of them recognize the barcode they get displayed at the end. It’s kind of surprising that they even advertise this as a suitable option. ### 1/5 — System Issues *2026-03-30, version 25.318.217* Every time I go to scan an item it goes down and I have to do a resume. I didn’t have this problem on my IPhone 8 until I got my IPhone 16. It’s totally worthless and frustrating on my new phone. ### 1/5 — Practically Unusable *2026-03-13, version 25.318.217* First time it worked. There after needed to restart app after each scan. Tried to reinstall and restart iPhone - no difference. ### 1/5 — The app keeps crashing *2026-03-10, version 25.318.217* Each time you scan an item the app crashes, then you have to relaunch it, scan another item, crash, relaunch. Really awful experience ## Most praised reviews (10 highest-rated) ### 5/5 — Never Going Back *2023-03-11* I absolutely love this app and never going back. While others struggle with the unruly scales in the self-checkout lines, it takes me all of 10 seconds to get out of there. I simply scan my barcode, all of my items and discounts pop up on the screen, then I pay. My local store even allows me to checkout at customer service when the self-checkout line is ridiculously long. ### 5/5 — This Thing is Great! *2019-05-27* I was very leery about downloading this app because of the poor reviews but this thing is great. Took me a few minutes to figure out how to get connected to the store’s Guest WiFi but once I got that working, it was smooth sailing. You scan each item with your phone’s camera as you place it into your cart and when you get to the register simply click Checkout and scan your Scan-It barcode. Some items won’t scan but you scan those at the register before you pay. After you scan the barcode and the register loads your scanned items, you get a voice prompt telling to scan any additional items that you either didn’t or couldn’t scan with your phone. Then pay as you normally do at the register. This app is fantastic! ### 5/5 — Awesome!! *2014-06-28, version 7.23.00* I had no problems with this app. Every item rang up with the correct prices and easily transferred to the Check It register. I really like it!! ### 5/5 — Much improved experience *2013-10-18, version 7.20.00* This new app is so much better. It scans super fast and check out was easy. ### 5/5 — If you can use a scan app, you can use this. *2013-05-27, version 1.40.00* Honestly, I was very impressed. I just finished shopping at my local Giant and my personal checkout time was under 30 seconds from start to finish. (Now waiting 10 minutes for the lady with 30 items in the express checkout to finish was a drag, but can't blame the app for that.) Upon entering the store I connected to the stores wi-fi, turned on my app, hit start trip and I was off. Scanning items was very easy and even removing items was just as simple. At checkout I just scanned the barcode at the register, typed in my phone number, payed and was out of the store in less than a minute. Good work Giant. I will use again. ### 5/5 — Worked perfectly - first time! *2013-04-13, version 1.40.00* After years of operating with the standard handheld, I was prepared to be disappointed. After installing the app and enabling the Wi-Fi, I found that it worked perfectly all the way through checkout. I could not be more happy. I do hope that the conductivity to wireless within the store continues to work perfectly. ### 5/5 — Two thumbs up! *2013-02-27, version 1.21.00* I tried the app in the White Marsh store. After connecting to Giant's wifi, I had no issues scanning any products or checking out. It was a great experience! ### 5/5 — It works! *2013-02-23, version 1.21.00* You need to connect to Giant's WiFi. It does take a little longer than the handheld scanners, but you don't have to worry about getting cooties from the handheld scanners. ### 4/5 — Great app *2018-09-03, version 18.40.00* With this app, I don’t need to use the in-store scanner, which doesn’t work sometimes. But, it is time to consider optimize it for iPhone X ### 4/5 — First try was successful *2013-06-05, version 1.40.00* I watched the introductory movie, then install the app. Got 100% recognition of all the barcodes, including proper descriptions and prices. I would have preferred a scan on button press capability, since the camera is highly sensitive and you must be cautious about accidentally scanning other barcodes in the vicinity. After scanning the "check out" barcode, I locked my phone and dropped it in my pocket. As a result, the phone application was not aware that I had completed and paid for my transaction. When I discovered this in the parking lot, I had to drive by the front of the store again to get in Wi-Fi range, so the application would exit successfully. Now If only giant food could do something about the illegal-parkers and beggars that are always hanging around the front door. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*