# giffgaff — Your mobile network > Mobile account management and WiFi access for giffgaff users. (iPhone/iPad app by giffgaff.) - Source: https://appshunter.io/ios/app/giffgaff/id571246020 (this page in markdown: same URL + `.md`) - Developer: [giffgaff](https://appshunter.io/developer/571246023) - Category: Utilities, Productivity - Price: Free - Rating: 4.50/5 from 1,028 App Store ratings · 309 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 98 MB - Languages: American English - Released: 2012-11-07 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/giffgaff/id571246020/reviews.md ## What is giffgaff? The giffgaff mobile app lets you manage your giffgaff account with the tap of your phone. You can check your data use on the go and connect to literally thousands of WiFi hotspots all across the UK with WiFI Extra. But that's just the start of what the app can do. It's a bitesize wonder. - Check how much data you have left - Buy or renew a plan - Keep an eye on when your plan expires - Add credit or turn on auto top up - Pay with a saved card or PayPal - Redeem a voucher - Access the community - Add multiple giffgaff accounts - Access thousands of WiFi hotspots across the UK with WiFi Extra You'll need your giffgaff member name and password to log in. If you're new to giffgaff, order your free SIM card now: https://www.giffgaff.com/orders/free-sim ## Key features - Check data usage - Buy or renew plans - Plan expiry notifications - Add credit/auto top-up - WiFi Extra access - Community access ## What do users think of giffgaff? Overall sentiment: mixed **Pros** - 🚀 Fast and easy to use - 💰 Affordable pricing - 👍 Straightforward app - 🔒 Secure login process **Cons** - 🐛 Frequent app crashes - ⚠️ Poor network coverage - 🔍 Lack of customer support - 🔧 Technical issues with SIM activation **Commonly reported bugs** - Login screen freezes - Inability to update payment methods - Inconsistent app behavior across devices - Unreliable app performance after updates **Most requested features** - Detailed data usage tracking - Ability to manage family accounts - Landscape mode support for tablets - Seamless SIM card switching ## Recent user reviews (10 of 309) All indexed reviews: https://appshunter.io/ios/app/giffgaff/id571246020/reviews.md ### 1/5 — "Credit ruined! Arbitrarily deactivating roaming users' mobile phone cards!" *2026-08-23, version 20.71.8* "Credit ruined! Arbitrarily deactivating roaming users' mobile phone cards!" ### 1/5 — cheater sin credits *2026-08-23, version 20.71.8* fraud , no credit, dishonesty, malo, Betrug,schlecht ### 1/5 — WORST PHONE PLAN AVOID AT ALL COST GET VOXI INSTEAD *2026-08-16, version 20.71.8* You probably look at Giffgaff and wonder how they keep their phone plans so cheap, and it is through incredibly predatory termination contract. I’ve had this ongoing issue with Giffgaff I get paid on the 19th. I pay for my phone plan on the 19th yet it renews on the 18th every single month. Given it’s the day before I get paid, I have no money. I’ve tried to solve this before, but I found it incredibly hard to contact a member of staff. You can either chat to AI leave a voicemail where you have to state your; full name, email number and username and reason for calling all under One minute. Or tap through an entire questionnaire only to be given a tiny box to send a message to a member of staff that will then reply in 5 Working days. So after all of that, I decided that I would no longer continue to buy what this company was selling. I pay £15 per month for unlimited data. The termination cost is basically £70. Must have kept that hidden in the fine print. Anyways, you can get a phone plan from Voxi mobile for £15 unlimited social media 140 GB and you can cancel your contract any time free of charge. Also all the bounced payments have negatively impacted my credit score once again I tried to talk to somebody about this.But all I got was AI. Voxi also has an AI however if you ask it to connect you with a person it immediately does. So you know this company actually cares for customer satisfaction. Trust me, Voxy is everything giffgaff tries to be. ### 2/5 — Can’t go on any of my web sites coz of parental guidance, even though my parents died a longtime ago *2026-08-13, version 20.71.8* Age concern I’m over 50 you numptys ### 1/5 — robbery from GB *2026-08-11, version 20.71.8* you know what I’m talking. Disgusting. ### 1/5 — AWFUL!!!! *2026-08-11, version 20.27.0* I pay a plan that provides travel data and I’m currently abroad left with no ability to contact, I used hotspot to try sort the issue but the only way to get help is AI?? Ridiculous, it was so unhelpful and changed nothing. I’m still abroad and am struggling without the data I PAY FOR. ### 1/5 — Avoid GiffGaff at All Costs – Absolute Nightmare, Misleading Offers, and Zero Service! *2026-08-09, version 20.27.0* I am writing this review to warn everyone against using GiffGaff. This has been hands-down the worst experience I have ever had with a UK mobile provider. When I first activated my SIM, I selected a £20 monthly deal that included unlimited calls, texts, and data. I chose to pay via voucher as prompted during setup. I entered the voucher code, and the system confirmed it was successful. However, without any clear warning, GiffGaff did NOT activate the actual package—instead, it automatically converted my money into standard pay-as-you-go credit and enabled a service that drained my balance. The internet worked fine for two hours, and then suddenly I received a text stating my entire £20 balance was gone! Thinking it might have been a system confusion, I decided to give them another chance. I topped up another £20 and bought an 80GB plan (which was already misleading, as it should have been 100GB). This is where the real nightmare began: In the exact same spot in my room where the pay-as-you-go data was lightning fast just hours earlier, my internet completely died as soon as the plan was purchased. It didn't just slow down—it stopped working entirely. Now, I literally have to step outside my home just to send a single text message! It feels like a total scam: fast speed when they are draining your cash balance, but terrible service the moment you buy a monthly plan. I am currently waiting for this 80GB month to end so I can physically snap this SIM card in half and throw it in the trash. Save yourself the stress and mental headache: do not use GiffGaff. Literally any other network in the UK is better than this. ### 1/5 — Why *2026-08-04, version 20.27.0* Why ### 1/5 — Internet connection *2026-08-04, version 20.27.0* So badly ### 1/5 — Jb *2026-08-01, version 20.27.0* Terrible service everywhere, shady business tactics, service is decent while you do a rolling plan and becomes awful as soon as you switch to contract ## Frequently asked questions about giffgaff ### What can I do with the giffgaff app? The app allows you to manage your giffgaff mobile account. You can check your remaining data, buy or renew your goodybag (plan), see when your plan expires, add credit, and set up auto top-ups. It also provides access to thousands of WiFi hotspots across the UK with WiFi Extra and the giffgaff community. ### How do I log in to the giffgaff app? To log in, you will need your giffgaff member name and password. If you are new to giffgaff and do not have an account yet, you can order a free SIM card from their website to get started. ### Is the giffgaff app free to use? Yes, the giffgaff app is free to download and use. There are no charges for managing your account or accessing the WiFi Extra hotspots through the app. Any purchases made for plans or credit are handled separately. ### Can I manage multiple giffgaff accounts with this app? Yes, the app supports adding and managing multiple giffgaff accounts. This is convenient if you have more than one giffgaff SIM card or are managing accounts for family members. ### What is WiFi Extra and how do I access it? WiFi Extra is a feature that grants you access to thousands of WiFi hotspots across the UK. You can connect to these hotspots through the giffgaff app, providing an additional way to stay connected when you're out and about. ## Version history (last 5 releases) ### 20.76.1 — 2026-08-24 No new bells or whistles this time around - just a solid bit of polish and a few tweaks to keep things ticking over nicely. ### 20.71.8 — 2026-08-11 No new bells or whistles this time around - just a solid bit of polish and a few tweaks to keep things ticking over nicely. ### 20.27.0 — 2026-06-16 We did a bit of digital spring cleaning! Swept away a few annoying bugs, dusted off the old code, and made everything a bit more sorted. Right as rain. ### 20.16.0 — 2026-05-26 We did a bit of digital spring cleaning! Swept away a few annoying bugs, dusted off the old code, and made everything a bit more sorted. Right as rain. ### 20.6.0 — 2026-05-11 We've squashed a few pesky bugs, polished some rough edges, and generally made things run a bit smoother. Nothing flashy — just the good stuff working better than before. ## Apps similar to giffgaff | App | Rating | Price | Category | | --- | --- | --- | --- | | [GOV.UK One Login](https://appshunter.io/ios/app/govuk-one-login/id6737119425) | 4.5 (2,772) | Free | Utilities | | [SMARTY](https://appshunter.io/ios/app/smarty/id1540812668) | 3.7 (7) | Free | Utilities | | [EE: Mobile, broadband & tech](https://appshunter.io/ios/app/ee-mobile-broadband-and-tech/id567457151) | 4.5 (2,061) | Free | Utilities | | [Three](https://appshunter.io/ios/app/three/id393530266) | 4.4 (1,119) | Free | Utilities | | [UK Immigration: ID Check](https://appshunter.io/ios/app/uk-immigration-id-check/id1499891460) | 1.9 (159) | Free | Utilities | | [Lyca Mobile UK](https://appshunter.io/ios/app/lyca-mobile-uk/id1670808515) | 1.0 (11) | Free | Utilities | ## Related topics [giffgaff](https://appshunter.io/ios/topics/giffgaff) · [gaffgiff](https://appshunter.io/ios/topics/gaffgiff) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*