# GIG LOGISTICS MOBILE — user reviews > 94 indexed App Store user reviews of GIG LOGISTICS MOBILE by GIG LOGISTICS, rated 4.30/5 from 796 ratings. - Source: https://appshunter.io/ios/app/gig-logistics-mobile/id1481825041/reviews - App overview in markdown: https://appshunter.io/ios/app/gig-logistics-mobile/id1481825041.md - Rating breakdown: 5★ 607 · 4★ 37 · 3★ 29 · 2★ 28 · 1★ 95 ## What do users think of GIG LOGISTICS MOBILE? Overall sentiment: negative **Pros** - 👍 Amazing user experience - 🚀 Fast and reliable delivery - 💡 Helpful fleet management solution - 🚀 Smooth transactions **Cons** - 🐛 Payment and wallet issues - 🐛 Unreliable service and delays - 🐛 Unresponsive customer service - 💰 Expensive shipping fees - 🐛 Buggy and unstable app - 🐛 Inaccurate service information **Commonly reported bugs** - App crashes when trying to fund wallet or copy product links - Wallet balance and transaction history issues - Inconsistent app behavior and updates **Most requested features** - Improve real-time shipment tracking - Expand product categories - Enhance refund and wallet management - Optimize app performance and stability ## Newest reviews (18 of 94) ### 1/5 — Payment not working on the app *2026-01-23, version 4.4.6* Can’t make payment with the app nd I have funded my wallet. ### 1/5 — Money Missing in Wallet *2026-01-10, version 4.4.6* I planned to start a gadget business in Nigeria and decided to buy from China but I was really disappointed because the £70 I put in the wallet to test the integrity of the app got missing. ### 1/5 — Late delivery time *2025-12-10* If I was able to rate it no star at all I would A package was sent to me from Lagos it’s been a week now,I tried calling multiple times they will ask for the waybill number and do noting with it Buh to tell you it will arrive soon definitely not the 3-5day timeline you promised first and last time I would be using the company **Developer response:** Hello Snaps, We are concerned about this issue and sincerely apologize for the inconvenience you’ve experienced. Kindly share the waybill number with us by sending an email to info@giglogistics.com, so we can promptly review the matter and follow up with the relevant team. Thank you for your patience and understanding. ### 1/5 — Unnecessary data collection, Poor UI and UX *2025-11-28, version 4.4.4* This is a very bad implementation of an app. The UI and UX is horrible. As an example, OTP was supposed to be sent to phone number (said so in app) instead it was sent to email. The app collects a ton of data for example drivers licence image , NIN (social security equivalent ) meanwhile it states that it collects no data. The download of the app needs to be optional to use the services of the store but instead it is mandated because they want access to sensitive data . I will take this up with Apple. ### 1/5 — Unreliable *2025-11-12* Please don’t use this app or service if you don’t want to be frustrated. I paid for a pick on the 8th of November 2025 and by the 12th of November nobody has picked up my waybill. Which means it’s either a scam or they are running a dud service that will never work. State away from this app for your own good **Developer response:** Hello Sofiri003, we are concerned about this and sincerely apologize for the experience. Kindly share the waybill with us at info@giglogistics.com so we can follow up with our pickup team and ensure this is resolved promptly. We value your patronage and do not take it for granted. ### 1/5 — Avoid using the COD option for your sanity sake *2025-09-23, version 4.4.3* Please, for your own sanity, avoid using their COD (Cash on Delivery) option. After the customer picks up the package, it takes 7 days before they even credit your wallet. And once that finally happens, you’re hit with the next wave of their incompetence.I tried transferring money from my wallet to my bank account, they debited me, but nothing ever came through. To make it worse, their customer service is useless. You call, but they don’t actually solve anything.Honestly, they should just stick to logistics and drop this COD nonsense altogether. ### 1/5 — Disappointed😒 *2025-09-15, version 4.4.2* Paid $19 dollars to send a phone from China to Nigeria; a distance of about 11,000km, and in 3days I had my phone in Nigeria. Paid almost the same amount for phone from Delta to Kano state, about 850km and in 7days I am still asking where is my phone… Within the same Nigeria. This is totally bad. Worst part, we paid 3X higher than the usual motor park people would have taken, and they would have delivered at far shorter time. Very discouraging. ### 1/5 — Inaccurate services projection *2025-08-21, version 4.4.1* Why will your specify on the app thumbnail the option to send items from Nigeria to abroad, but on the maid app, you don’t have that option. What is the meaning of that ? ### 1/5 — Poor customer service delivery *2025-07-02, version 4.3.9* Customer service line always entering voicemail. Consistently tried for two whole days without success. ### 1/5 — Sad!!! *2025-06-28* It’s Sad to see a company that started with so much promise and vigor, become a zombie of its self. Just feeding on customers and rotting away at its core which is service. Used international Shipping in 2021 and Came back this year to use it again and my package gets lost in transit or has been sitting in their Houston facility unable to leave. Avoid them as much as possibly can for now until they rectify their services. They’ll stall you with investigations when you get to their physical locations but after that, that’s about the highest thing they’d do. Keep your shipments safe, GIGL can’t guarantee you safety. **Developer response:** Hello Ghost Trie, We are concerned about your experience and sincerely apologize for the inconvenience. Kindly share the waybill number of the item by sending it to info@giglogistics.com so we can follow up with the team and resolve this promptly. Thank you for your patience. ### 1/5 — Payment issue. *2025-06-18, version 4.3.9* I funded my wallet but it takes so much time For payment to reflect into my account ### 1/5 — Unreliable and Lack Empathy. *2025-02-22, version 4.3.9* They are very unreliable, neither do their customer service reps care about you while talking over the phone . Took them over 4days to deliver a package after collecting over 10k for a delivery that shouldn’t take more than 2 days. ### 1/5 — A company everyone should avoid *2025-01-20* Having been introduced to this app my one of their staff praising it as seamless, he requested for pickup and still still picked up by himself then told me it’ll be that simple. I made a terrible mistake that no one else should make trying to use this app. Created a shipment on the 13th of December 2024, waited till a wait and no development.. spent loads of airtime calling repeatedly only to be told “sorry, it’ll be prioritized” uncountable times up until today 20th of January 2025, the package wasn’t attended to, I’ll login and would see “Delayed pickup” that’ll stay there till I call and they’ll ask me to cancel and recreate. Each time, the price keeps being reviewed upward. After more than a month of frustration, I had to use a different company and they picked up same day. Btw, while calling to confirm the pickup from the new company, I was then informed that the pickup person sent from GIG was arrogant and aggressive, asked about the info of the order but he angrily left without answering. **Developer response:** Hi pasturjay, we sincerely apologize for the experience. Kindly share your details with us at info@giglogistics.com to have this investigated ### 1/5 — Worst logistics company ever *2025-01-19* If it was possible to give a zero rating,I would’ve. My first time experience and it’s literally the worst. Going to their branch especially the one at Ojodu Berger is the literal worst. They will delay you, lie to you about when you’re to receive your package. They said they would send the waybill number to my email and my package will get delivered within three days after it had already been sent for about a week ago and they returned it stating that their driver had an accident. So instead of giving another driver to get it to me from Enugu to Umuahia, they literally returned my package back to Lagos. After,they promised they’ll send the package back to me within 3 days and my waybill number to my email. It’s been 4 days now. Nothing from them. No waybill number no package. Don’t even try using their logistics They are the worst ever I will never use them again. **Developer response:** Hello Queen_esthy, we sincerely apologize for the experience We are concerned about this feedback and would like to correct the impression. Kindly share your details with us at info@giglogistics.com, one of our representatives would like to speak with you ### 1/5 — Airtime and utility features are buggy and unstable *2024-12-18* My experience has been very poor with the app. After scheduling a pickup in Abuja no one came to pick up and after the 3day I had to cancel. Now, since I couldn’t withdraw the money back to my bank, my only options included airtime and electricity utility. Airtime success rate is 50/50 change with risk on not getting refunded if the transaction fails. Utility doesn’t work in anyway whatsoever and you don’t get refunded. With the help of the x support team I was able to get refund after a week anytime a do one of these failed transactions. **Developer response:** Hi njolipatrick, We sincerely apologize for the experience. Kindly upgrade the app to the latest version and complete your transaction. Please share the screenshot of the error page with us at info@giglogistics.com if the issue persists. ### 1/5 — Slow shipping *2024-10-16, version 4.3.5* I sent a parcel to yobe since on the 9/10/2024 and up till now the item hasn’t been delivered, I call the customer care several but no one is picking up, I keep tracking item every minute, you people are frustrating me and as a matter of fact it’s a food item ### 1/5 — Problems with app!! *2024-10-12, version 4.3.4* I have been trying to make EKEDC utility bill payment for ages! Now I have paid via pay utilities but meter token is no where to be found!! ### 3/5 — Products *2024-09-02* I can’t find the product I sell. I sell building materials. I have customers within Nigeria and they will sometimes need me to Waybill it to them to their location which include Benin or Abuja. I sell pigments and chemical materials. However, your app is what we need in this Economy. **Developer response:** Hi Okpala, Could you be specific about your request or inquiry for us to assist you. You can also reach us at info@giglogistics.com for further assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app is currently useless *2026-05-25, version 5.1.2* There’s no useful help available on the app and no way to contact an actual person to provide real assistance. It’s very disappointing, I was forced to download the app to contact the rider but it’s just a waste of time ### 1/5 — Expensive fee and rubbish app upgrade *2026-04-28* The delivery fee is now extremely expensive. I’m no longer going to use this app anymore and it’s such a pity because this is the app I use mainly for my business. I’ll look for something affordable because my customers are beginning to complain and it’s chasing customers from my business **Developer response:** Hello Naeffys, We understand your concern and truly appreciate your feedback. The recent price increase is due to global factors affecting logistics costs, although we’ve tried our best to keep prices as stable as possible. This adjustment helps us maintain our delivery standards. We’re closely monitoring the situation, and prices will be reviewed as conditions improve. Thank you for your continued support ### 1/5 — My Experience *2026-04-14, version 5.0.7* Very useless logistics company, their customer service is so poor, I mean very very poor and their modes of delivery is very less organised! Just be ready for a moment of trauma whenever you intend on using their services! ### 1/5 — New App is Worthless *2026-04-12, version 5.0.0* This update is ridiculous. You can’t see your shipments. Please just roll back to the previous app. ### 1/5 — Very bad *2026-04-11, version 5.0.0* Kindly discontinue this app as it doesn’t meet the requirements. Please finish updating the app before rolling it out because it’s disrupting activities on the app ### 1/5 — Omoh *2026-04-07, version 4.5.1* I use the App for my Business steady the services are really poor you guys should improve abeg ### 1/5 — Scam *2026-03-19, version 4.5.0* I tried to deposit money on the wallet but the money never reflected. Customer support never picks calls either . Never got a refund ### 1/5 — Very horrible application *2026-03-17, version 4.5.0* I was debited from my wallet and didn’t get value for what I was debited for. What a waste of application ### 1/5 — My parcel *2026-03-10, version 4.5.0* I think the they’re very good but their dispatch riders are trash why would it take up to 2 weeks just to deliver my parcel closer to Ikeja Ogba here it’s going to 2 weeks it’s so bad ### 1/5 — Bad service I assure you *2026-02-27* You are going to regret after using this app they will take 90 days to ship your package. This is what you want then continue with them. I have nothing to say to them. It is a very bad agency. They do everything manually, which is not good or they’ve written is not what they do **Developer response:** Hello Birddoll6, We are concerned about this issue and sincerely apologize for the inconvenience you’ve experienced. Kindly share the waybill number with us by sending an email to info@giglogistics.com, so we can promptly review the matter and follow up with the relevant team. Thank you for your patience and understanding. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2025-05-31, version 4.3.9* The app has been smooth to operate recently ### 5/5 — Great user experience *2024-08-20, version 4.3.2* It is one of the best logistics app Great users experience Easy to use Great service from the GIG team ### 5/5 — Package delivery from USA to Nigeria *2024-07-09, version 4.3.0* Fast and reliable What i ordered is what i got ### 5/5 — Impressive *2024-05-21, version 4.2.8* So for the last year of using this app, it’s been really had some new updates that has helped me a lot Notifications and ease of use makes me rate it highly Not too tech. Just simple and user friendly ### 5/5 — The Upgrade is awesome *2024-04-17, version 4.2.7* Thanks for making payment easier especially for most of us outside Nigeria, am surprised that u have upgraded your apps and it was very easy to make payment! I give you 5stars! I recommend everyone to use GIG E-commerce application for easy logistics both local and international ! Daniel Nnaji ### 5/5 — Delivery fee is too high *2024-03-13, version 4.2.5* E ### 5/5 — App is effective *2024-02-08* App works way better now. One-stop shop for my logistics and ecommerce needs. **Developer response:** Hi arigosach, Thank you for your honest feedback. ### 5/5 — Easy *2024-02-03* Make sending and receiving easy **Developer response:** Hi Samir1899, Thank you for your honest feedback. ### 5/5 — GIG *2024-01-25, version 4.2.2* Reliable for tracking shipments across borders ### 5/5 — Gig, good management solution help track their vehicles with real time gps *2023-05-12* Gig, good management solution help track their vehicles with real time gps --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*