# GIG Mobility — user reviews > 151 indexed App Store user reviews of GIG Mobility by G.I.G MOBILITY LIMITED, rated 4.40/5 from 1,336 ratings. - Source: https://appshunter.io/ios/app/gig-mobility/id1154045195/reviews - App overview in markdown: https://appshunter.io/ios/app/gig-mobility/id1154045195.md - Rating breakdown: 5★ 971 · 4★ 148 · 3★ 88 · 2★ 38 · 1★ 91 ## What do users think of GIG Mobility? Overall sentiment: neutral **Pros** - 🚀 Easy booking process - 👍 User-friendly app - 💡 Convenient features like pickup options - 🚀 Smooth and fast transactions - 👍 Reliable service - 👍 Good customer service **Cons** - 🐛 App crashes and bugs - 🕰️ Delayed departures and schedule changes - 🚌 Poor vehicle condition and maintenance - 💰 Overpriced services - 🤖 Unresponsive customer support - 🔒 Payment and login issues **Commonly reported bugs** - Login and password reset problems - Booking process failures - Wallet and payment integration issues **Most requested features** - Add more payment options - Improve booking history and trip tracking - Provide better communication on schedule changes - Enhance app stability and performance ## Newest reviews (10 of 151) ### 4/5 — Bookings *2025-02-21, version 5.1.5* Really obsessed with GiG Mobility. Made planning my last trip so much easier. Booked my rides in seconds and loved the price. Definitely using again ### 4/5 — Impressive *2025-02-20, version 5.1.5* GIGM did a good job creating this app, I’m really impressed. It’s so easy to navigate. ### 4/5 — The best *2025-02-20, version 5.1.5* This app is incredibly user-friendly! The booking process was seamless, and I had no issues navigating through the features. I appreciate how efficient and reliable the service is—definitely one of the best mobility platforms in Nigeria. Highly recommended! ### 4/5 — Best *2024-11-25, version 5.01.02* But please add payment method not all of us use united bank of Africa , or pay stacks ….. how can I make a payment with my Kuda account, Gtbank, and other bank? ### 3/5 — Review *2024-10-08, version 5.0.7* Good ### 4/5 — Review *2024-09-27, version 5.0.5* Cool ### 3/5 — Mr *2024-09-12, version 4.4.8* Fair enough ### 2/5 — Not good *2024-09-10, version 5.0.0* Not good i can’t sign up from the app ### 3/5 — Nice *2024-09-09, version 4.4.13* Good ### 1/5 — Wack app *2024-08-14, version 4.4.13* This gigm mobile app is wack and frustrating..I’d been trying to book a trip to Ghana via the app but there’s no feature to book such trip..i deleted and redownload the app all to no avail..there customer care number nobody picks it so annoying ## Most critical reviews (10 lowest-rated) ### 1/5 — URGENT COMPLAINT – IMMEDIATE ACTION REQUIRED *2026-02-21, version 5.2.6* Hello GigM Support, This is a formal escalation. Your mobile app and website are both malfunctioning, preventing me from accessing my wallet balance to book my trip for tomorrow (Sunday). • On the mobile app, the booking process freezes at the “Are you booking for yourself?” stage. • On the website (Google Chrome), the “Pay with Wallet” option does not appear at all. Because of this, I am completely locked out of my own money and unable to book. This is unacceptable. I have an important exam on Monday by 9 AM, and there are no trips on Mondays, meaning tomorrow is my only chance to travel. I demand immediate resolution by either: 1. Restoring my wallet access, 2. Issuing an immediate refund to my bank, or 3. Manually booking my trip from your end using my wallet balance. This must be resolved URGENTLY today. I expect immediate action, not automated responses. ### 1/5 — Bad Service *2025-11-15, version 5.2.4* The most useless transport company in Nigeria, how can they reschedule the time of travel without notifying us then getting to the park saying the bus has left. ### 1/5 — Poor service *2025-10-18, version 5.2.4* Dropped passenger at a different station, hours away from desired destination. No refund, no explanation. Request for extra fee at the park from passengers. ### 1/5 — Goood *2025-07-04, version 5.1.7* bb ### 1/5 — App is trash *2025-06-20, version 5.1.7* I couldn’t log in I could book ### 1/5 — Delay *2025-06-13, version 5.1.7* Sent money to the app and still haven’t seen it ### 1/5 — GIG *2025-04-02, version 5.1.6* Poor delivery. I booked for a one way trip to Lagos(Iyana Ipaja) but I was stopped at Ore and was made to wait for another 1hr before another bus could pick me ### 1/5 — My money on GIGM app *2024-10-05, version 5.0.7* I transfer money from my mobile app to GIGM app toward me be able to buy airtime or use their private transportation unfortunately for them to deduct me forcefully without me not receiving what am paying for and the customer care line stop working because i always complain and about 10k of my money have been sized on this app without it been return back to me ### 1/5 — Not working well *2024-09-11, version 5.0.1* I can’t book a bus ticket to someone else and it not searching departure. The app is not friendly this time also I tried buying airtime from my wallet and it will debit me and not credit my line. It needs more improvement ### 1/5 — Faulty app *2024-09-09, version 4.4.13* The app is faulty and doesn’t let me log in ## Most praised reviews (10 highest-rated) ### 5/5 — My review *2025-02-22* I’ve used many but this is on another level Very easy to understand unlike many others the booking process is built to give ease to its users I highly recommend ### 5/5 — Best platform ever *2025-02-22, version 5.1.5* This app is very reliable, efficient, easy to access and works perfectly ### 5/5 — Easy booking *2025-02-21, version 5.1.5* I love this app, too easy to use ### 5/5 — My honest Review *2025-02-20, version 5.1.5* “Absolutely love the GIG Mobility app! Booking tickets is a breeze, and the pickup service saves me so much time—no more terminal waits. The interface is super easy to use, and I can track everything in real-time. Plus, the extra options like vehicle hires and bill payments make it a one-stop travel solution ### 5/5 — good service *2025-02-20, version 5.1.5* Great service! Booking was quick, and the app works perfectly. ### 5/5 — Good *2024-11-12, version 5.01.01* Good ### 5/5 — Updates *2024-09-24, version 5.0.5* Good ### 5/5 — Good *2024-08-05, version 4.4.13* It's a great application ### 5/5 — Good *2024-07-14, version 4.4.13* Nice app ### 5/5 — Nice *2024-07-03, version 4.4.13* Smooth and easy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*