# Gila River Resorts & Casinos — user reviews > 102 indexed App Store user reviews of Gila River Resorts & Casinos by Gila River Gaming Enterprises, rated 4.66/5 from 674 ratings. - Source: https://appshunter.io/ios/app/gila-river-resorts-and-casinos/id1254421761/reviews - App overview in markdown: https://appshunter.io/ios/app/gila-river-resorts-and-casinos/id1254421761.md - Rating breakdown: 5★ 567 · 4★ 45 · 3★ 14 · 2★ 11 · 1★ 26 ## What do users think of Gila River Resorts & Casinos? Overall sentiment: negative **Pros** - 👍 Clean and friendly atmosphere - 👍 Generous rewards and incentives - 👍 Wide variety of games and entertainment - 👍 Excellent customer service **Cons** - 🐛 Persistent app issues and bugs - 🐛 Inaccurate point tracking and updates - 🐛 Frequent crashes and errors - 🐛 Unreliable app functionality **Commonly reported bugs** - App crashes and freezes frequently - Promos and features don't work as intended - Point balances not updating correctly - Compatibility issues with newer devices **Most requested features** - Update app with new San Tan Casino location - Improve app stability and reliability - Provide more accurate point tracking and updates - Allow users to update contact information in the app ## Newest reviews (10 of 102) ### 3/5 — Update *2026-07-29, version 4.0* I’m not sure if it was the updates to app or what, but when requesting password reset, I do not get the link. Please fix ### 3/5 — App has been broken for months *2026-03-23, version 3.0* Can you fix the app so it doesn’t require deleting and reinstalling every single time there is an update? ### 2/5 — App has been broken for weeks. *2025-12-18* Points seem to be inaccurate and take forever to update after earning, pages don’t open properly and just show q yellow box, app has to be deleted and redownloaded over and over to update it or fix bugs. ### 3/5 — Crashes all the time *2025-05-23, version 2.4* Points don’t seem accurate when you can see them. I get a popup that says “Casino Service Error.” The only way to get rid of it is to delete the app and download it again. I complained at the desk at the casino. They said they were aware of the issue, but they couldn’t do anything about it. It’s been happening for like 3 months. ### 2/5 — App is down *2025-03-07, version 2.4* Apps been down for several weeks now can’t check status ### 1/5 — App no longer works *2025-02-21, version 2.4* App stopped working after the recent kiosk update at the properties. Gave it a few days, kiosks are up and running (at least at VQ and WHP) and I’ve deleted and reinstalled the app…still not working. I rely on the app to check my account and keep track of play. Please fix ### 2/5 — Calendar doesn’t show current day promos *2025-01-08, version 2.4* Why does the calendar not show you the promotions for the current day? Basic app, not able to change contact info. No updates in 8 months. ### 5/5 — Restaurants *2024-08-22, version 2.4* My husband and I have stayed at, gambled and eaten at 99% of your restaurants.. We both absolutely love your full house restaurants but have noticed them being replaced by this “taste” concept.. Please do not remove the two you have left.. We older couples enjoy going for a night out.. Your PRIME restaurant at wild horse is definitely 5 thumbs up in every way.. customer service, food, ambiance.. excellent!! Most everything has been good but ,, at your new San Tan casino the food is to be desired.. The honey and vine.. & the Chinese food is horrible.. please take another good look at what is not working there in your food area.. maybe something like a quick hot dog, (Costco) ,, a chicken sandwich ( chick fil le) ,, all at one counter.. ice cream cones, etc. San Tan itself is beautiful and we enjoy going there but not for a meal.. Thank you for your time.. ### 3/5 — Calendar *2024-07-27* Why does the calendar not show you the promotions for the current day? Basic app, not able to change contact info. ### 5/5 — San Tan *2024-07-03, version 2.4* We really enjoy the openest with the glass windows and the fact that the machines are not all jammed together. Also, one seems to have good play for your money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-06-16, version 4.0* App constantly crashes and doesn’t allow you to click on promotional games. It’s been a problem for the longest time and it never gets fixed. You’ll maybe get some free play added if you’re unable to click on the games but you could be missing out on more $ by not actually given the chance to play ### 1/5 — The app is constantly broken *2026-06-03, version 3.0* The app is a real struggle to work. It glitches and no one can log in. ### 1/5 — The card details can’t be clicked . Every tab in app is froze *2026-05-30, version 3.0* The card details can’t be clicked . Every tab in app is froze ### 1/5 — Never works *2026-05-13, version 3.0* This app never works right. Can’t click the link to book a room or anything. Always have to uninstall then reinstall to maybe get it to work right. Even then, usually doesnt. ### 1/5 — App does not work *2026-05-03, version 3.0* Pointless app has been broken forever ### 1/5 — Error message *2025-10-26, version 2.4* Stopped working , error message constantly comes up when checking points . ### 1/5 — APP DOES NOT WORK!! *2025-10-09, version 2.4* My points never show accurately. I’m a Gold and it shows 3 points? Needs a complete overhaul. ### 1/5 — Errors *2025-08-24, version 2.4* There’s been an error on this app for at least the past two months and no one has fixed it ### 1/5 — Rather go to Desert Diamond Casino. *2025-08-14, version 2.4* San Tan is by far the worst casino I’ve ever played at. And I’ve been to plenty of slumps. This app doesn’t work 75% of the time. ### 1/5 — App broken *2025-04-03, version 2.4* The app stopped working and doesn’t give you any of your information. Just says error. No updates in 11 months. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing casino *2025-06-25, version 2.4* So clean ### 5/5 — ❤️ Santan Mountain *2025-03-25, version 2.4* Clean, Fun, Safe, Friendly! ### 5/5 — GOAT *2025-02-15, version 2.4* Best casino ever!!!-nay & Mack ### 5/5 — A Place to Win *2025-01-30, version 2.4* I love Gila is a place where I am comfortable with the slots. I always win and it’s up to me to cash out or keep winning. The staff is friendly and helpful. Love this casino. ### 5/5 — Perfect employees! *2024-12-27, version 2.4* My wife and I have enjoyed coming up for many many years. The one thing that stands out above all is a personnel we enjoy people like Russell and a multitude of others are just so friendly and so kind and so accommodating. Our business will be with Gila River Casinos! God blessings to you, your casino, and all those who make the casino in enjoyable place to have fun! ### 5/5 — Review *2024-11-19, version 2.4* I enjoy the variety of games at each of the Gila River casinos ### 5/5 — One of the best *2024-11-03, version 2.4* From the casino to the hotel VQ is one of the nicest Hotels and Casinos in Arizona. The gaming choice is one of the best, and the rewards are generous, free food, rooms, gifts and play plus the courteous staff makes a visit a great getaway. ### 5/5 — Riches *2024-09-15, version 2.4* One day I’ll be rich just like you! ### 5/5 — SanTan Gila casino *2024-09-05, version 2.4* Love the atmosphere. I’ve not been to a cleaner casino, it makes a huge difference. Worker bees constantly going up and down the aisles wiping down the machines 👍. EVERYONE in this casino is extremely friendly (Love it) !!! I will continue to come, one of my favs for sure. ### 5/5 — Awesome *2024-09-01, version 2.4* Very awesome!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*