# Gilbert 311

> Citizen reporting app for non-emergency municipal issues with location tracking. (iPhone/iPad app by Town of Gilbert.)

- Source: https://appshunter.io/ios/app/gilbert-311/id1148105656 (this page in markdown: same URL + `.md`)
- Developer: [Town of Gilbert](https://appshunter.io/developer/492312136)
- Category: Utilities
- Price: Free
- Rating: 4.71/5 from 355 App Store ratings · 5 written reviews indexed
- Age rating: 12+
- Requires: iOS 17.6 · 141 MB
- Languages: Arabic, English, French, German, Italian, Korean, Portuguese, Russian, Chinese, Spanish and 3 more
- Released: 2016-09-11
- Data updated: 2026-08-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/gilbert-311/id1148105656/reviews.md

## What is Gilbert 311?

Do you see something in Gilbert that needs to be fixed? A pothole? Is your streetlight out? Need a new trash can? Now you can help us fix these issues quickly and efficiently. Gilbert 311 allows citizens to report common non-emergency issues, tag their location, and send them to the appropriate Gilbert staff member for assistance. Residents can create, view and track the status of their report making it easy to engage and communicate with their local government and improve their community.

## Key features

- Report non-emergency issues
- Tag issue location
- Track report status
- Communicate with local government
- Improve community services

## Recent user reviews (5 of 5)

All indexed reviews: https://appshunter.io/ios/app/gilbert-311/id1148105656/reviews.md

### 5/5 — Container Replacement

*2025-02-27, version 6.1.0*

Appreciate the prompt and courteous response to this matter!

### 5/5 — Thank you

*2022-02-11, version 5.9.3*

I was very impressed with the effectiveness of the maintenance departments response.  The two gentlemen I met with with very courteous and professional. Thank you again.

### 1/5 — Doesn’t work

*2021-12-22, version 5.9.3*

Unable to submit a report for a broken container because the form doesn’t work.

### 5/5 — Response Time and Resolution

*2021-08-06, version 5.8.7*

Slow response time

Simple issues such as synchronizing traffic lights so that when the first light turns green and you accelerate to the speed limit, when you get to the next light, which is one half mile from the first light, it hasn’t already turned red. What a waste of gas and more stop and go.

### 1/5 — "Resolved"

*2017-05-24, version 4.8.0*

This app would be great if they actually resolved the issues they close out and state are "resolved". I posted an issue about a massive bee hive across from my house in a park where there are always children. They assigned the issue and then closed it out as "resolved" a few days later. I responded asking if the fact they closed it out means they sprayed the beehive. Then they respond saying I actually need to contact the HOA. Shouldn't they tell you that BEFORE they close it out and mark it as "resolved". How many of the other issues have been closed and "resolved"? I was initially excited about this app until my own personal experience with it turned out like this.

## Frequently asked questions about Gilbert 311

### What does Gilbert 311 do?

Gilbert 311 allows residents to report common non-emergency issues within the city, such as potholes, broken streetlights, or requests for new trash cans. It enables users to tag the location of the issue and send it to the appropriate city staff for assistance.

### How can I track my report?

Once you submit a report through Gilbert 311, you can create an account to view and track the status of your requests. This feature makes it easy to stay informed about the progress of your reported issues.

### Is Gilbert 311 free to use?

Yes, Gilbert 311 is a free application for residents to utilize. There are no in-app purchases or advertisements within the app.

### Who is this app for?

This app is designed for citizens of Gilbert who want to actively participate in improving their community by reporting and tracking non-emergency issues directly with their local government.

## Version history (last 5 releases)

### 6.5.0 — 2026-05-21

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

### 6.3.1 — 2026-03-14

- This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience.

### 6.2.7 — 2026-01-27

- Update age ratings responses

### 6.2.6 — 2025-12-12

- Bug fixes and minor enhancements

### 6.2.4 — 2025-11-06

- Fixed bug in request form, in which text input was scrambled on devices running iOS 26.
- Fixed bug in request comment form, in which prepared message option was missing for staff users.

## Apps similar to Gilbert 311

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [CityLink 311](https://appshunter.io/ios/app/citylink-311/id579032241) | 4.1 (32) | Free | Utilities |
| [Leyden 311](https://appshunter.io/ios/app/leyden-311/id6744336686) | — | Free | Utilities |
| [Aspen 311](https://appshunter.io/ios/app/aspen-311/id1625902791) | 5.0 (5) | Free | Utilities |
| [GilroyConnect](https://appshunter.io/ios/app/gilroyconnect/id6743130301) | 5.0 (7) | Free | Utilities |
| [My Knoxville](https://appshunter.io/ios/app/my-knoxville/id1542821801) | 4.1 (10) | Free | Utilities |
| [Paterson Plus](https://appshunter.io/ios/app/paterson-plus/id1484507642) | 4.4 (112) | Free | Utilities |

## More apps by Town of Gilbert

- [DDACTS](https://appshunter.io/ios/app/ddacts/id577102683)
- [Gilbert PD](https://appshunter.io/ios/app/gilbert-pd/id6744747327)

All apps by Town of Gilbert: https://appshunter.io/developer/492312136

## Related topics

[gilbert 311](https://appshunter.io/ios/topics/gilbert-311) · [town of gilbert](https://appshunter.io/ios/topics/town-of-gilbert) · [gilbert](https://appshunter.io/ios/topics/gilbert) · [local welfare](https://appshunter.io/ios/topics/local-welfare) · [city of chandler](https://appshunter.io/ios/topics/city-of-chandler)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*