# Gilbert Utilities — user reviews

> 23 indexed App Store user reviews of Gilbert Utilities by Paymentus Corporation, rated 4.80/5 from 150 ratings.

- Source: https://appshunter.io/ios/app/gilbert-utilities/id1435342196/reviews
- App overview in markdown: https://appshunter.io/ios/app/gilbert-utilities/id1435342196.md
- Rating breakdown: 5★ 133 · 4★ 12 · 3★ 0 · 2★ 0 · 1★ 5

## Newest reviews (7 of 23)

### 5/5 — Easy to use

*2024-09-08*

Great app

### 5/5 — Convenient

*2024-08-06*

Thank you!

### 5/5 — Practical

*2024-08-02*

Great app. Easy to use and pay

### 5/5 — Payment

*2024-07-29*

The app is so easy! I love it!

### 5/5 — Easy to use

*2024-07-24*

Make’s paying bills a snap

### 5/5 — User Friendly ☺️

*2024-07-15*

This App is easy to understand. All the things that you need in just one click. Even those elders (like Mom- 78 yrs young) can easily navigate it.. We enjoy & like very much this App. Good job👏🏻👏🏻👏🏻👏🏻👏🏻!!!

### 5/5 — Very user friendly

*2024-07-03*

Super easy to use

## Most critical reviews (10 lowest-rated)

### 1/5 — City of Gilbert

*2025-07-29*

Horrible

### 1/5 — Nothing works

*2025-07-10*

They increase prices and yet nothing works. Not the app or the website. Zero stars. It has been such a mess.

### 1/5 — Nothing works

*2025-07-06*

They increase the prices and yet nothing. So freaking annoying. This whole system is a mess.

### 1/5 — Nothing works!

*2025-07-03*

Nothing works. I tried the new site & I can’t get my balance or even talk with someone since you changed all the numbers for our accounts. I can’t pay if you don’t allow me to know my balance. I thought the mobile was being updated & not to the old school website method. You need younger development leaders who can connect the app to the website. This is a poor implementation & Ive implemented apps for banks. Reinstate the old & don’t put people through this stress during a holiday.

### 2/5 — Needs a fix ASAP!

*2025-08-23*

Since the town moved to a new payment system, this app doesn’t work. I can log into the payment website in Safari without any issues but not into the app (tells me I have incorrect password/username). Needs a fix ASAP.

### 2/5 — Can't schedule future payments (broken feature)

*2021-04-26*

App works fine on the whole, but blocks you from picking a date when scheduling a payment so you have to pay the day you're using the app

Missing FaceID for sign on

### 5/5 — App rating

*2025-06-12*

App is easily understood and easy to use.

### 5/5 — Good

*2025-05-15*

Rick

### 5/5 — Easy to pay bill

*2025-04-09*

The only thing I would change is an option to view total owed and what is past due together on one screen otherwise it’s great all and user friendly

### 5/5 — Simplicity

*2025-03-22*

Very easy to use and convenient

## Most praised reviews (6 highest-rated)

### 5/5 — Quick and efficient

*2025-03-13*

A lot better than using the website. Extremely efferent.

### 5/5 — User Friendly ☺️

*2024-12-29*

This App is easy to understand. All the things that you need in just one click. Even those elders (like my Mom- 78 yrs young) can easily navigate it.. We enjoy & like very much this App. Good job👏🏻👏🏻👏🏻👏🏻👏🏻!!!

### 5/5 — Practical

*2024-12-05*

Great app. Easy to use and pay

### 5/5 — Very user friendly

*2024-12-01*

Super easy to use

### 5/5 — User Friendly ☺️

*2024-11-24*

This App is easy to understand. All the things that you need in just one click. Even those elders (like my Mom- 78 yrs young) can easily navigate it.. We enjoy & like very much this App. Good job👏🏻👏🏻👏🏻👏🏻👏🏻!!!

### 5/5 — Ease of Use

*2024-11-16*

Very easy to use!  I love it!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*