# GIO App — user reviews > 28 indexed App Store user reviews of GIO App by AAI Limited, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/gio-app/id1580340581/reviews - App overview in markdown: https://appshunter.io/ios/app/gio-app/id1580340581.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (8 of 28) ### 2/5 — Web chat option really poor! *2023-05-20* The web chat option is a joke!!! The amount of times it has timed out or automatically signed me out of the web chat conversation with an agent is beyond ridiculous, I’ve tried 5 times. You can’t switch apps to search for claim numbers etc that they ask you for without it signing you out and sometimes it just feels like doing it on its own. I’ve been trying to extend my hire car on a claim only for the ‘extend hire car’ menu to give you no option to do so and other claims not even have the option to organise one. After spending over 30min on hold waiting to speak to someone via phone I’m constantly told that all this can be done via the app … somethings got to give. ### 2/5 — RayT *2022-12-17* Every time the app is updated, existing policy details are removed. Tried adding the policy back but ulit just fails and errors out ### 1/5 — Terrible insurance company *2022-09-08, version 1.5* Completely abandoned when had a car accident ### 1/5 — Anybody home? *2022-06-30* Dreadfully managed app. Trying to get an update of a claim is impossible. It seems pointless to have a chat function that nobody monitors and almost never generates a response. Occasionally my chat has changed to Russian font so who knows what’s going on here? Avoid the app and just call or email them. ### 1/5 — Absolutely Useless App *2022-02-25, version 1.3.0* You can choose a policy You can view your policy details You CANNOT make a payment You CANNOT talk to a human You CANNOT update your details You CANNOT access links as they are disabled Absolutely USELESS ### 1/5 — Bad experience *2021-12-20* I have a really bad experience with GIO. I am an Uber Driver. I was involved in an accident on 10th December 2021 and today is 20th December 2021, but still my car is at my home in garage and, they didn’t arrange anyone to pick up my car. I have a comprehensive insurance for uber. They provided hire car but if I use it to drive in uber and anything happens, the access will be $5000 and I can’t afford this amount. They said they are unable to get my car repaired before 25th January, please tell me what will I do for that long time. I am a full time uber driver I don’t have another job. GIO customer service is not good. I am really disappointed. **Developer response:** Hi there, I'm sorry to hear you are unhappy with your experience with GIO. Please contact the GIO team on 13 10 10 or email them on gioservice@gio.com.au and our consultant will be happy to assist you further. Thanks, Jack - GIO App Support. ### 1/5 — Hail notification *2021-12-10* I downloaded this app after watching the TV commercials saying that this app would give her warnings. I can’t see how to enable this and I doubt it can actually do this without having a active GIO policy. **Developer response:** Hi there, The weather alerts should come up as long as the app has permission to access your devices location! In your app go to, profile > notifications > weather alerts, to turn them on. If you have any further questions you can reach out to us on 1300 118 928 or appsupport@gio.com.au. Thanks, Harmony - GIO App Support ### 2/5 — Paid Renewal option doesn’t work *2021-11-11* I tried the Paid Renewal option on both my policies and just get an error saying “Something’s gone wrong” on the email document page. **Developer response:** Hi there, I'm sorry to hear you are experiencing issues with our GIO App. Please contact us on 1300 118 928 and we'll be happy to assist you further. Thanks, Jack - Suncorp App Support ## Most critical reviews (10 lowest-rated) ### 1/5 — More bugs than a termite nest *2026-04-14* Get your devs to check error logs! I have to sign in three times to perform three functions. This app freezes more than any other app I have used, bar none. ### 1/5 — Unable to download *2025-10-31, version 11.1.0* I’m on iPhone 16e, and the download initiates but freezes before completing the install process ### 1/5 — Stupid insurance *2025-09-29, version 11.0.0* For small repair they are taking 2 months process don’t deal with this insurance don’t waste the time I don’t know Australian government what’s doing ### 1/5 — GIO is becoming garbage *2025-06-27* Incredibly frustrating trying to communicate with GIO about a claim. The chat in this app always cuts off mid-conversation. Back to the phone and waiting 30 minutes on hold. ### 1/5 — Claim *2024-02-26, version 4.1.0* Cannot contact hopeless interaction, you don’t answer the phone , lift your game ? ### 1/5 — Garage *2023-11-28* App is useless, tried putting a claim through twice and logged out for security reasons when when adding information and second literally while I’m adding photos!! Very annoyed and wasted my time! **Developer response:** Hi, we are sorry to hear about your experience with GIO Insurance. If you require any further assistance, please contact Claims on 13 10 10 and the team would be happy to assist you further - Deb, GIO App Support ### 1/5 — No lube before I get F&$@ed *2023-07-07* Just got my car insurance renewal, gone up by $400, only way to reduce it is increase the excess and drive less, and drop the extras. Better option is move on and get it all for less with another insurance company ### 1/5 — App times out *2023-03-20* When I’m in the middle of a chat with their staff it logs out as the app tells me it’s been open too long. Never mind that I’m trying to arrange some support for my repairs. ### 1/5 — I do not exist *2022-11-21* I have multiple policies but when I check for details on 1 policy not listed I receive the curious message that I basically do not exist with the identification details even though they are the details on my policies. great attention to detail 😡 ### 1/5 — Forget it *2022-09-27, version 1.5* Policies continual locking out. No update on claims. Unable to update rental car status. Unable to lodge issues with repairer. Unable locate repairers in suburbs where plenty of repairer are and continual increases to policies of 24%. ## Most praised reviews (10 highest-rated) ### 5/5 — Incident Claim , quick and easy *2025-07-15* I had twice of incident where I wasn’t at fault . I am glad that I choose GIO Comprehensive Insurance , very quick, easy and fast response for my both claims , the service was very good . Thank you . ### 5/5 — Good App *2024-05-28, version 6.1.0* Easy to use ### 5/5 — GIO App *2023-12-24* Easy to set up and very easy to follow **Developer response:** Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, GIO App Support ### 5/5 — Great insurance company *2023-05-15* Very easy to pay my car insurance, straight forward. ### 5/5 — Fast&Cheap *2022-08-12* Quick quote and fast apply access ### 5/5 — Yes, GIO has a mobile app now. *2021-10-20* GIO has a mobile app now. **Developer response:** Hi there, Thank you for your review! We are glad to hear you are happy with the new GIO App. Thanks, Jack - Suncorp App Support ### 5/5 — App fan *2021-10-20* Love the app, very slick - pretty seamless and easy to navigate. Picked my insurance policy straight away. **Developer response:** Hi there, I'm very glad to hear you are enjoying our new GIO App. Thank you for taking the time out of your day to leave a review! Thanks, Jack - Suncorp App Support ### 5/5 — Thanks *2021-10-20* Nice to have access to the iPhone app **Developer response:** Hi there, Thank you for leaving a great review! We are happy to hear you enjoy our new GIO App. Thanks, Jack - Suncorp App Support ### 3/5 — GIO *2024-09-17, version 7.0.0* Problem fixed with GIO app. Thank you Matt ### 2/5 — Annoying *2023-10-07* App is usually simple to work with. However, had to analyse photos on my phone to write on a claim, app would constantly log me out and not save any of my progress. This is a very poor feature as claims can take a long time to write!!! Was out of the app for less than a minute each time. Policy is also under maintenance a lot, and i cannot update my insurance or pay for it. Very frustrating. **Developer response:** Hi, we are sorry that you're having issues with the App. If you require any further assistance, please contact us on 1300 118 928 (Mon-Fri 8am-9pm Sat-Sun 8am-8pm AEDT) or email, appsupport@gio.com.au, and the team would be happy to assist you further - Mickele, GIO App Support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*