# GIO - Photo & Video Generator — user reviews > 1,181 indexed App Store user reviews of GIO by Prequel Inc., rated 4.50/5 from 34,435 ratings. - Source: https://appshunter.io/ios/app/gio-photo-and-video-generator/id6449296449/reviews - App overview in markdown: https://appshunter.io/ios/app/gio-photo-and-video-generator/id6449296449.md - Rating breakdown: 5★ 28,424 · 4★ 1,758 · 3★ 950 · 2★ 590 · 1★ 2,713 ## What do users think of GIO? Overall sentiment: negative **Pros** - 🚀 Quick image generation - 🔥 App is great - 🔥 Amazing quality **Cons** - 🐛 Inaccurate hair and body changes - 🤖 AI struggles with diverse features - 💸 Expensive with limited free trial - 🤖 Unrealistic and fake-looking results - 🤖 Disproportionate body parts - 🤖 Terrible AI image quality - 🤖 Cartoonish and unnatural appearance - 🤖 Cuts off and distorts hair - 🤖 Alters skin tone and facial features - 🤖 Generates bizarre and unusable images **Commonly reported bugs** - App crashes frequently - Image generation fails with error messages - Daily usage limits despite paid subscription **Most requested features** - Option to keep original hair and appearance - More diverse and inclusive templates - Free trial period to test the app - Improved AI accuracy and natural results ## Newest reviews (11 of 1,181) ### 4/5 — Easy to use *2026-09-01, version 1.36.0* Effective without being to fake ### 3/5 — no contet load *2026-09-01, version 1.36.0* without my content its a rip off ### 1/5 — Scam *2026-08-30, version 1.36.0* Bought this on Facebook and the app wouldn’t download. It said once you download, you will automatically be logged in after paying I could not download the app. It was not clickable if I downloaded the app myself through the Apple Store I had to pay again I’m contesting I tried to email them and the email got kicked back as fail. Don’t waste your time or money. You can’t get a hold of a live person disputing charges. ### 1/5 — Don’t get back to emails don’t trust it what a scam *2026-08-29, version 1.36.0* I brought a package and meant to allow me 10 photos but only allowed me to use it once after I paid, emailed them but heard nothing I have even followed up ### 1/5 — Please help!! *2026-08-29, version 1.36.0* Hi GIO Support, I have tried going through your contact page and it is a loop and frustrating. Please help. I have an active GIO Premium Yearly subscription purchased through Apple for $29.99, which remains active until 15 March 2027. When I purchased the subscription, the Premium subscription included two AI photoshoot packs per week. This is also consistent with GIO’s own published responses describing the Premium subscription as including two photoshoot packs per week. My account is now showing a balance of 0 credits and is asking me to purchase additional credits to generate photoshoots. I have already paid for my annual Premium subscription on the basis of the benefits offered when I subscribed. I therefore don’t believe I should now have to make additional purchases to access the photoshoot allowance that formed part of that subscription. Could you please restore the photoshoot entitlement applicable to my existing annual subscription through to 15 March 2027, or explain how the equivalent weekly allowance is now being provided under the new credit ### 1/5 — Everything takes money *2026-08-28, version 1.36.0* No option for anything free or even to try for free before buying. Waste of time. ### 1/5 — Super hard to cancel subscription BEWARE *2026-08-27, version 1.36.0* I enjoyed it momentarily but eventually changed my mind. No way to cancel. That’s awful. ### 1/5 — Scam is a lye *2026-08-25, version 1.36.0* don’t pay nothing is a lye don’t believe nothing ### 1/5 — Never Again *2026-08-25, version 1.36.0* Could not get support after they charged my card but never gave me access to my image. I have emailed several times to ensure my subscription is canceled and they keep telling me to cancel through my email confirmation that included a cancellation link which it did not and the app doesn’t show a cancellation link either. The worst service ever! Never again! ### 1/5 — Scam *2026-08-23, version 1.36.0* Don’t download ### 1/5 — SCAM - LOCKS YOU INTO A SUBSCRIPTION YOU CANNOT CANCEL *2026-08-23* Avoid this app if you enjoy keeping hold of your own money. After signing up for a trial period, you will realise there is no option to cancel the subscription/trial within the app, nor is there any link in the confirmation email to cancel. They take your card details through Instagram so the subscription does not appear in your Apple Store and you cannot cancel it that way. Upon contacting support, I was told to click the cancellation link within the subscription email. This link does not exist. It is not in the initial email. Then support just ignored me. Reported them to my bank for fraud and the bank have recovered the trial payment and blocked my card to prevent future payments being taken. This is an appalling scam - locking unsuspecting people into a subscription that they cannot cancel. Escalated to legal and authorities. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stay away - terrible service and no accountability with company *2026-09-09* The Gio team has just bounced me back and forth to Apple. I cannot log in and have already paid for a subscription and addition top ups that have disappeared and since I can't log in, l can't access any info. Very disappointed in the company. Also I would have expected that a refund would be offered or at minimum some credits restored to give me back access to what I paid for and more help to regain access. I will not be returning or recommending this app. Terrible service and disappointed with Apple too. Lack of accountability and integrity with company. I am also surprised with Apple for not refunding or helping to facilitate a solution. ### 1/5 — Scam *2026-09-09, version 1.36.0* Money grab scam. Dont waste your time or your money. There’s no way to cancel for a BS product, so you have to cancel your card. Avoid the drama. ### 1/5 — Kiya *2026-09-08, version 1.36.0* Very poor quality app, deducted from my account without making a video. Support was not responsive! ### 1/5 — NO TRIAL PRICE *2026-09-08, version 1.36.0* I chose to do the week trial and cancelled after 1 day. They kept charging me starting a week later for full price. ### 1/5 — Cheating *2026-09-07, version 1.36.0* Purchased 1000credits got 3 shoots, then purchased another 1000credits got another 3 shoots, now my balance is 0, cheaters. ### 1/5 — Canceling Subscription almost impossible *2026-09-05, version 1.36.0* I don’t like the app it’s misleading from the advertisement I seen on Instagram. I got a week subscription and I’m trying to make sure I can cancel it and there’s absolutely nowhere in the app to cancel this subscription. I looked in the terms. I clicked the link. Everything is literally saying the same thing. It told me to come to the app to figure it out and now I’m here writing a review because I can’t find it here either. I emailed them, but I’ll be sure to tell you if they charge me again after making it impossible for me to cancel I’m taking action ### 1/5 — Scam *2026-09-04, version 1.36.0* This app is a scam. Found them on instagram and made a purchase of £15.19 for 4weeks. I have not been able to use the app. Email given does not exist. It was returned. Even instagram message, no reply. Please do not use ### 1/5 — Scam *2026-09-04, version 1.36.0* It makes you keep on paying over and over and over thinking you’re getting to the end of the next step and it never stops ### 1/5 — Оплата *2026-08-31* Вы че там ослепли? Не видите что оплата через учетную запись в России не проходит??? Почему не меняете способы оплаты??? Почему сразу нельзя с карты оплатить?! ### 1/5 — FRAUD *2026-08-31, version 1.36.0* This app stole my money and they are not answering my email. ## Most praised reviews (10 highest-rated) ### 5/5 — Anos 80 *2026-09-10* Ótimo ### 5/5 — Glam *2026-09-10* Glam ### 5/5 — So cool *2026-09-07* This app is really so cool and not expensive to use and very easy to use so happy I found it ### 5/5 — Fantastic *2026-09-03* Amazing how the pics look so natural and beautiful , the best app so far ### 5/5 — Car salesmen *2026-09-02, version 1.36.0* 5 stars ### 5/5 — Rowan *2026-08-31, version 1.36.0* Amazing photo technology ### 5/5 — 54 tons de lilás *2026-08-26* 💜💜💜 ### 5/5 — Foto *2026-08-23, version 1.36.0* Excelente ### 5/5 — great app *2026-08-23, version 1.36.0* amazing ### 5/5 — Wow! So much easier the writing prompts! *2026-08-21, version 1.36.0* This was really easy to use to duplicate the exercise movements I had recorded a friend doing, then switch it out to my face and body! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*