# Gira. Bicicletas de Lisboa

> Lisbon's shared bicycle service app for finding, selecting, and unlocking bikes. (iPhone/iPad app by EMEL E.E.M..)

- Source: https://appshunter.io/ios/app/gira-bicicletas-de-lisboa/id1229177768 (this page in markdown: same URL + `.md`)
- Developer: [EMEL E.E.M.](https://appshunter.io/developer/909274826)
- Category: Navigation, Lifestyle
- Price: Free
- Rating: 1.00/5 from 103 App Store ratings · 129 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 48 MB
- Languages: American English
- Released: 2017-05-24
- Data updated: 2026-08-21
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/gira-bicicletas-de-lisboa/id1229177768/reviews.md

## What is Gira. Bicicletas de Lisboa?

GIRA. Bicicletas de Lisboa é uma nova alternativa de mobilidade da cidade.
Esta é a App para a utilização do serviço de bicicletas partilhadas de Lisboa.

Como funciona?
Usa a App para encontrar a estação mais próxima de ti e escolheres uma bicicleta.
A App é georreferenciada e baseada num mapa que identifica as estações onde podes iniciar ou terminar a viagem.
Quando chegas à estação, a App sugere a bicicleta ideal para a tua viagem.
Pedala à vontade. Aqui, ali e acolá.

Principais funcionalidades da App:
Registo do utilizador.
Informação sobre a localização das estações e disponibilidade de bicicletas.
Desbloqueio da bicicleta.
Avaliação da experiência da viagem.
E muito mais...

Nota importante:
Se já tens conta ePark entra na App “GIRA. Bicicletas de Lisboa” com o mesmo login que o da App ePark. A conta de utilizador e a carteira são partilhadas entre os serviços GIRA e ePark.

## Key features

- Find nearby stations
- View bike availability
- Select and unlock bicycles
- Georeferenced station map
- User registration
- Trip experience rating

## What do users think of Gira. Bicicletas de Lisboa?

Overall sentiment: negative

**Pros**

- 🚴 Good quality bikes when available
- 💰 Affordable pricing (€2 daily pass)
- 🗺️ Extensive station network in Lisbon

**Cons**

- 🐛 App crashes and freezes constantly
- 🔐 Registration process extremely difficult for non-Portuguese users
- 💳 Confusing €300 security deposit system
- ⏱️ App hangs and slow loading times
- 🔑 Account creation contradictions (already exists/doesn't exist)
- 🚫 Requires VAT/NIF number (inaccessible to tourists)
- 📱 Poor app stability and reliability
- 🔄 Bike unlock failures despite app access
- 💸 Charges applied without service delivery
- 🌐 App interface entirely in Portuguese with no language options
- 📧 Verification emails not received
- 🔐 Password validation error messages unclear
- 🚫 Blocks users claiming they are minors (incorrect age validation)
- ⏳ Long delays between payment and subscription activation
- 🔒 Security concerns with stored credit card data
- 🚫 Non-functional payment methods (PayPal, Visa failures)
- 📞 Poor customer support and unresponsive help desk
- 🔄 Requires new subscription purchase for each day (tourists)
- 🚫 Docking station sensor failures prevent ride completion

**Commonly reported bugs**

- Registration says 'user already exists' for new users
- Login fails with 'user not in system' after registration
- Password reset emails never arrive
- App crashes when locking/unlocking device screen
- Verification SMS not received (especially for international numbers)
- App freezes on terms and conditions review screen
- Bike unlock fails despite successful app authentication
- App returns to login screen unexpectedly
- Communication errors during registration
- Map fails to display bike stations
- App hangs on unlock cycle function
- State management issues causing persistent hangs
- Bikes continue running after docking (meter doesn't stop)
- Birthdate validation rejects correct dates
- Country selection dropdown non-functional on iPhone
- Payment processing takes up to 1 hour
- Duplicate charges for single transactions
- Account balance disappears without explanation
- App requires constant reinstallation to function
- Password field rejects all input lengths

**Most requested features**

- Multi-language support (especially English)
- Alternative registration methods for non-Portuguese users (passport instead of VAT/NIF)
- Single security deposit for multiple days instead of per-day charges
- Apple Pay and Google Pay payment options
- Ability to report broken bikes within the app
- Clear error messages for password requirements
- Automatic language detection based on device settings
- Improved account recovery system
- Better explanation of deposit and subscription mechanics
- Subscription renewal without additional deposits
- Offline mode or better connectivity handling
- Ability to change birthdate after registration
- Email verification resend functionality
- Real-time bike availability and station status
- Integration with international payment methods

## Recent user reviews (10 of 129)

All indexed reviews: https://appshunter.io/ios/app/gira-bicicletas-de-lisboa/id1229177768/reviews.md

### 1/5 — Full of bugs

*2026-07-10*

It’s full of bugs from the beginning. Trying to login, buggy. Keeps showing me sign in error message. I get through Then I try to sign up using navegante subscription, bug message saying I can’t sign up without a valid navegante subscription ( which I do). Paid the annual subscription fee cause I needed to use it. Now when I need a bike, the dock station doesn’t show up on the map or says no bikes available when there is. Seriously one of the worst apps I’ve used in my life. Also I’ve emailed them about these issues and ZERO response. Called them and line just plays music no one ever answers after 30 minutes

### 1/5 — Total Failed

*2026-06-08*

The worst app ever!

### 1/5 — Scam

*2026-05-13, version 3.4.6*

€300 deposit needed to buy a €2 day pass. Flat out scam would be zero stars

### 1/5 — Terrible app/experience

*2026-03-12*

Really wanted to rent bikes in Lisbon but it won’t let us create an account. After trying many different email addresses it kept saying we were already users/in system. But we are not.

Pretty terrible experience for a bike share in a major European city.

### 1/5 — Ne fonctionne pas pour les Canadiens et ça ne le dit nul part

*2026-02-10*

J’ai perdu mon argent et je n’ai pas pu utiliser de bicyclette. En plus, l’application fonctionne très mal.

### 1/5 — NOTHING WORKS

*2025-12-17*

It is extremely disappointing to see how poorly the GIRA app functions. For a service that is essential to mobility in Lisbon, the app fails at the most basic level—I am unable to log in, even though the same credentials work correctly on the website.

It is difficult to understand how such a fundamental issue can persist in an app that is meant to support daily transportation. The very low rating on the App Store sadly reflects the current user experience.

This is more than a minor technical problem. A public service like GIRA represents the city and, to some extent, the country. In its current state, the app damages that reputation. I sincerely hope those responsible take this feedback seriously and make the necessary improvements to meet acceptable standards.

### 1/5 — -0 horrível

*2025-11-30*

Alem vai roubar seu dinheiro

### 1/5 — Unbelievably bad

*2025-11-05*

I wasted an hour of our day in Lisbon trying to undock 2 bikes for my wife and me. Got it to put a €300 pending charge on my credit card - twice! A day pass eventually appeared in the app the day after we left Lisbon and and another the day after that. Passes expire after 24 hours so we can’t even use them when we’re back in Lisbon next week.

### 1/5 — Problemas diversos com tudo

*2025-11-04*

Algumas bicicletas estão simplesmente não desbloqueando, apesar da luz piscar, elas não destravam!

### 1/5 — Confirmed, unusable

*2025-11-03*

Just adding a "me too" to the pile.  Couldn't even sign up.  I do have a NIF and a local phone number, but the app just says "communication error" on trying to register.

That's after one realizes that the password policy error message is poorly done, of course.  "Minimum 8 characters" seems to be the only error message available, even if the actual error is "add a special character to your password".

Lotta vibe-code feels, and not enough devops.

## Frequently asked questions about Gira. Bicicletas de Lisboa

### What does the Gira. Bicicletas de Lisboa app do?

This app is designed for using Lisbon's shared bicycle service. It allows you to locate the nearest stations, choose a bicycle, and unlock it for your travels. The app features a map that shows station locations and the number of available bikes.

### How do I use the app to rent a bike?

Once you have registered, you can use the app to find a station close to you and select a bicycle. The app will then guide you through the process of unlocking your chosen bike, making it ready for your journey.

### Is there a cost to use the Gira. Bicicletas de Lisboa app?

The app itself is free to download and use. The cost is associated with the usage of the shared bicycles, which is typically a pay-as-you-go or subscription model for the bike rental service itself.

### What if I already have an ePark account?

If you have an existing ePark account, you can log in to the 'GIRA. Bicicletas de Lisboa' app using the same credentials. Your user account and wallet are shared between the GIRA and ePark services.

### What are the main features of the app?

Key features include user registration, information on station locations and bike availability, the ability to unlock bicycles, and the option to rate your travel experience. It also provides a georeferenced map to help you navigate.

## Version history (last 5 releases)

### 3.4.10 — 2026-07-04

Melhorias de usabilidade e estabilidade.

### 3.4.9 — 2026-06-16

Melhorias de usabilidade e estabilidade.

### 3.4.8 — 2026-05-25

Melhorias de usabilidade e estabilidade.

### 3.4.6 — 2026-04-13

Melhoria geral da usabilidade, comportamento mais estável e processo de subscrições facilitado, incluindo passe Navegante. Estas otimizações resultam numa experiência de utilização mais agradável e eficiente.

### 3.4.5 — 2026-04-06

Melhoria geral da usabilidade, comportamento mais estável e processo de subscrições facilitado, incluindo passe Navegante. Estas otimizações resultam numa experiência de utilização mais agradável e eficiente.

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## More apps by EMEL E.E.M.

- [ePark EMEL](https://appshunter.io/ios/app/epark-emel/id909274823)

All apps by EMEL E.E.M.: https://appshunter.io/developer/909274826

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*