# Gira. Bicicletas de Lisboa — user reviews

> 129 indexed App Store user reviews of Gira. Bicicletas de Lisboa by EMEL E.E.M., rated 1.00/5 from 103 ratings.

- Source: https://appshunter.io/ios/app/gira-bicicletas-de-lisboa/id1229177768/reviews
- App overview in markdown: https://appshunter.io/ios/app/gira-bicicletas-de-lisboa/id1229177768.md
- Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 102

## What do users think of Gira. Bicicletas de Lisboa?

Overall sentiment: negative

**Pros**

- 🚴 Good quality bikes when available
- 💰 Affordable pricing (€2 daily pass)
- 🗺️ Extensive station network in Lisbon

**Cons**

- 🐛 App crashes and freezes constantly
- 🔐 Registration process extremely difficult for non-Portuguese users
- 💳 Confusing €300 security deposit system
- ⏱️ App hangs and slow loading times
- 🔑 Account creation contradictions (already exists/doesn't exist)
- 🚫 Requires VAT/NIF number (inaccessible to tourists)
- 📱 Poor app stability and reliability
- 🔄 Bike unlock failures despite app access
- 💸 Charges applied without service delivery
- 🌐 App interface entirely in Portuguese with no language options
- 📧 Verification emails not received
- 🔐 Password validation error messages unclear
- 🚫 Blocks users claiming they are minors (incorrect age validation)
- ⏳ Long delays between payment and subscription activation
- 🔒 Security concerns with stored credit card data
- 🚫 Non-functional payment methods (PayPal, Visa failures)
- 📞 Poor customer support and unresponsive help desk
- 🔄 Requires new subscription purchase for each day (tourists)
- 🚫 Docking station sensor failures prevent ride completion

**Commonly reported bugs**

- Registration says 'user already exists' for new users
- Login fails with 'user not in system' after registration
- Password reset emails never arrive
- App crashes when locking/unlocking device screen
- Verification SMS not received (especially for international numbers)
- App freezes on terms and conditions review screen
- Bike unlock fails despite successful app authentication
- App returns to login screen unexpectedly
- Communication errors during registration
- Map fails to display bike stations
- App hangs on unlock cycle function
- State management issues causing persistent hangs
- Bikes continue running after docking (meter doesn't stop)
- Birthdate validation rejects correct dates
- Country selection dropdown non-functional on iPhone
- Payment processing takes up to 1 hour
- Duplicate charges for single transactions
- Account balance disappears without explanation
- App requires constant reinstallation to function
- Password field rejects all input lengths

**Most requested features**

- Multi-language support (especially English)
- Alternative registration methods for non-Portuguese users (passport instead of VAT/NIF)
- Single security deposit for multiple days instead of per-day charges
- Apple Pay and Google Pay payment options
- Ability to report broken bikes within the app
- Clear error messages for password requirements
- Automatic language detection based on device settings
- Improved account recovery system
- Better explanation of deposit and subscription mechanics
- Subscription renewal without additional deposits
- Offline mode or better connectivity handling
- Ability to change birthdate after registration
- Email verification resend functionality
- Real-time bike availability and station status
- Integration with international payment methods

## Newest reviews (20 of 129)

### 1/5 — Not tourist friendly

*2025-10-23, version 3.4.3*

Hurdles to set up ultimately failed at the subscription. Neither pay pal nor visa would complete the process. No Apple Pay or google pay options

### 1/5 — Doe not work

*2025-10-12, version 3.4.3*

Did not even manage to add credit. So stupid

### 1/5 — only for Americans tourists

*2025-10-05*

"Ideal for tourists" but only good if you have an American address; no good for Canadians.

### 1/5 — User Invalid

*2025-10-02*

Tried to register. Asked me for a TIN (whatever that is when it's at home?!) then told me User already in system. So tried to login. Told me User not in system. So which is it??? Shame this app doesn't work well for tourists as there are far more Gira stations around Lisbon than Lime and the bikes are much cleaner/ better maintained. But if you can register, it's não vai!!

### 1/5 — It never works

*2025-09-20, version 3.4.3*

I’ve tried to get a bike so many times. So much time wasted waiting for the app spinning. So much potential but it just makes it useless when you can’t unlock the bikes

### 1/5 — app is not working

*2025-09-15*

the worst bicycle service ever, i couldn’t take the bicycle, the app is loading

### 1/5 — I wish I could give 0 stars

*2025-09-15, version 3.4.3*

Worst app I have to use

### 1/5 — App does not let me lisbon card

*2025-08-31, version 3.4.3*

Bad all

### 1/5 — Péssimo

*2025-07-27*

Sempre está a travar

### 1/5 — Bike

*2025-07-25*

Nao funciona,

### 1/5 — Horrível

*2025-07-12*

Não consigo fazer o login, mostra erro desconhecido. Para este app ficar ruim precisa melhorar muito! Horrível!

### 1/5 — Terrible app needs updating

*2025-07-08, version 3.4.3*

App crashes and freezes constantly on iPhone 

At this point i cant even unlock bikes so i am paying for nothing 

I have an active subscription but i cant use the bikes

### 1/5 — App

*2025-07-07*

Aplicação horrível, não consigo sequer fazer login pois aparece “erro desconhecido”

### 1/5 — F gira

*2025-07-06, version 3.4.3*

This app is the bane of my existence. It has caused me numerous manic episodes that result in tears being shed.

### 1/5 — Aggressively anti-user

*2025-07-04*

The app crashes repeatedly, requires logging back frequently, freezes, and is overall incredibly frustrating to use. Such a waste of a service with great potential.

### 1/5 — Bad System. Dock counts always wrong. Bikes are broken and app is terrible

*2025-06-26*

Bad System. Dock counts always wrong. Bikes are broken and app is terrible

### 1/5 — Horrível

*2025-06-25*

Erro desconhecido pra tudo

### 1/5 — Pior app

*2025-06-11*

O pior app que já vi na vida!!

### 1/5 — Péssima experiência

*2025-06-05*

Aplicação nunca funciona, trava a todo momento, informa que há bicicletas disponíveis, mas quando chegamos às estações elas simplesmente não estão mais disponíveis, sem contar que o login precisa ser feito a toda hora. 
Péssimo desempenho da aplicação.

### 1/5 — Não funciona

*2025-06-05*

Trava toda hora, não funciona direito. Um pena para cidade de Lisboa

## Most critical reviews (10 lowest-rated)

### 1/5 — Full of bugs

*2026-07-10*

It’s full of bugs from the beginning. Trying to login, buggy. Keeps showing me sign in error message. I get through Then I try to sign up using navegante subscription, bug message saying I can’t sign up without a valid navegante subscription ( which I do). Paid the annual subscription fee cause I needed to use it. Now when I need a bike, the dock station doesn’t show up on the map or says no bikes available when there is. Seriously one of the worst apps I’ve used in my life. Also I’ve emailed them about these issues and ZERO response. Called them and line just plays music no one ever answers after 30 minutes

### 1/5 — Total Failed

*2026-06-08*

The worst app ever!

### 1/5 — Scam

*2026-05-13, version 3.4.6*

€300 deposit needed to buy a €2 day pass. Flat out scam would be zero stars

### 1/5 — Terrible app/experience

*2026-03-12*

Really wanted to rent bikes in Lisbon but it won’t let us create an account. After trying many different email addresses it kept saying we were already users/in system. But we are not.

Pretty terrible experience for a bike share in a major European city.

### 1/5 — Ne fonctionne pas pour les Canadiens et ça ne le dit nul part

*2026-02-10*

J’ai perdu mon argent et je n’ai pas pu utiliser de bicyclette. En plus, l’application fonctionne très mal.

### 1/5 — NOTHING WORKS

*2025-12-17*

It is extremely disappointing to see how poorly the GIRA app functions. For a service that is essential to mobility in Lisbon, the app fails at the most basic level—I am unable to log in, even though the same credentials work correctly on the website.

It is difficult to understand how such a fundamental issue can persist in an app that is meant to support daily transportation. The very low rating on the App Store sadly reflects the current user experience.

This is more than a minor technical problem. A public service like GIRA represents the city and, to some extent, the country. In its current state, the app damages that reputation. I sincerely hope those responsible take this feedback seriously and make the necessary improvements to meet acceptable standards.

### 1/5 — -0 horrível

*2025-11-30*

Alem vai roubar seu dinheiro

### 1/5 — Unbelievably bad

*2025-11-05*

I wasted an hour of our day in Lisbon trying to undock 2 bikes for my wife and me. Got it to put a €300 pending charge on my credit card - twice! A day pass eventually appeared in the app the day after we left Lisbon and and another the day after that. Passes expire after 24 hours so we can’t even use them when we’re back in Lisbon next week.

### 1/5 — Problemas diversos com tudo

*2025-11-04*

Algumas bicicletas estão simplesmente não desbloqueando, apesar da luz piscar, elas não destravam!

### 1/5 — Confirmed, unusable

*2025-11-03*

Just adding a "me too" to the pile.  Couldn't even sign up.  I do have a NIF and a local phone number, but the app just says "communication error" on trying to register.

That's after one realizes that the password policy error message is poorly done, of course.  "Minimum 8 characters" seems to be the only error message available, even if the actual error is "add a special character to your password".

Lotta vibe-code feels, and not enough devops.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*