# Girafit — user reviews > 138 indexed App Store user reviews of Girafit by Girafit, Inc, rated 2.90/5 from 219 ratings. - Source: https://appshunter.io/ios/app/girafit/id6497569403/reviews - App overview in markdown: https://appshunter.io/ios/app/girafit/id6497569403.md - Rating breakdown: 5★ 64 · 4★ 21 · 3★ 29 · 2★ 30 · 1★ 75 ## What do users think of Girafit? Overall sentiment: neutral **Pros** - 🚀 Excellent image quality - 🔒 Good security features - 👍 Easy setup - 🌙 Impressive night vision **Cons** - 🐛 Frequent connectivity issues - ⏱️ Slow app performance - 🔍 Motion detection problems - 🗑️ Tedious video management - 💲 Misleading subscription requirements **Commonly reported bugs** - Notifications not clearing properly - Frequent app crashes and freezes - Inconsistent WiFi connectivity - Cloud storage issues **Most requested features** - Ability to delete multiple videos at once - Option to turn off audio recording - Continuous recording loop - Improved notification system - Dark mode for the app ## Newest reviews (18 of 138) ### 2/5 — No notifications *2026-07-20, version 1.9.5* Everything is logged an recorded. All my settings / notifications are set on, but I get nothing! ### 1/5 — Getting worse. *2026-07-15, version 1.9.4* I was just logged out of my system and when I try to log back in I receive a “Request Error” prompt. Can your products get any worse?? Jfc ### 1/5 — Tech Support *2026-07-15, version 1.9.4* If I could leave a negative Star review I would. Absolutely the worst tech support of any app out there. NO response for days on end. Can NOT get through via phone. NO response to voice messages left. NO response to emails left. NO stars. Do yourself a favor and spend the money on a product a company stands behind with tech support ### 3/5 — Logged Out *2026-07-15, version 1.9.4* Whatever happened in the last update essentially broke the app. I got logged out and can’t get back in. Please fix it ### 2/5 — Won’t let me sign back in *2026-07-15, version 1.9.4* I loved Girafit camera. But all of a sudden it signed me out and won’t sign back in. Keeps saying “Request Error”. Please fix so I can use it again. ### 1/5 — Not working *2026-07-15, version 1.9.4* Initially the cameras worked great. Now I’ve been kicked out of the app and can’t sign back. Tried calling tech support no answer. Tried chatting no response. Very frustrating and disappointing. ### 3/5 — Works well *2026-07-15, version 1.9.4* I actually really like this camera, it works well. However, I have 4 dislikes. 1. I don’t like that the recording is not looped. 2. I don’t like that it does not have the option to delete multiple videos at once. I have several recordings that are unnecessary and i have to constantly delete them one at a time. I only want to save what i want not everything. Plus, I don’t want my storage to fill up fast. Then it also takes screenshots in the cloud section even though i have no cloud account for the camera. It should give the option to stop that, since i am using an SD card instead. I did not know it would require you to pay to use the cloud. I don’t know if this is storing these screenshots in the SD card or not but i also have to go and delete these individually. Find something else that’s strange, if i delete the screenshots from cloud, it slay deletes the video from the SD card, that defeats the purpose of having the SD when they shouldn’t be connected. 3. It seems to lag whenever i go to the live section. I have great connection, i know that’s not the issue. 4. I suddenly can’t log into my account and don’t know why. ### 1/5 — Can’t access *2026-07-15, version 1.9.4* Can’t access my camera, can’t access my account, told I can’t reset password, and trying to contact support desk for the app failure issues, and can’t access them online either ### 1/5 — What Happened! *2026-07-15, version 1.9.4* Purchased 4 cameras 10/2025 No problems until today. My cameras did not update since yesterday. I cannot log in. I cannot contact tech support. I uninstalled and reinstalled the app. Everything is grayed out and says they are off line or I get connection timed out. ### 1/5 — App stopped working *2026-07-15, version 1.9.4* No word app isn’t working cams are offline ### 1/5 — App is not working *2026-07-15, version 1.9.4* Please help I pay over $30 monthly to use the app premium service on 4 cameras and it’s not working and I can’t even log in it says server error ### 2/5 — Ugh *2026-07-15, version 1.9.4* Half the time they work and the other half of the time they don’t. They say my internet but my internet is not the problem. It’s the app. Regret purchasing ### 2/5 — Used over a year *2026-07-15, version 1.9.4* Great price and we love them at first but lately everything is so slow. I haven’t been able to get my camera to show recent time in forever. Updated cloud storage in May and binder cameras now it’s saying there is no cloud storage that when I go to my services it is there with camera listed but not storing anything. Frustrating. ### 2/5 — Had my cameras for a year *2026-07-15, version 1.9.4* I have three Girafit cameras for a year now. Everything has been running great until today. I was booted out of the app and can’t log back in. Keep getting a timeout error when trying to change my password. I’ve tried everything the web troubleshooting FAQs recommend and still no change. I’ve emailed customer support; hopefully they will be helpful. Cameras are useless without the app. ### 1/5 — Garbage *2026-07-15, version 1.9.4* You buy these things, and they keep logging out. And if it’s been a while, you forget your password. And then when you try to log back in their system keeps glitching and will not allow you to log back in. They have no customer service. These things are a complete rip off. Do not waste your money on these. They don’t work and they glitch constantly. Definitely don’t buy them off a. TT SHOP. You’ve been warned. Somebody needs to get a class action lawsuit against this company. File complaints with the federal trade commission. Also file complaint with Apple to have them removed for ripping people. ### 3/5 — Bad connectivity *2026-07-15, version 1.9.4* The camera and capacity for a SD card is great .however I’ve had issues viewing live feed and playback,and the connectivity to cloud services is horrible. Not worth buying a subscription ### 1/5 — Is sucks *2026-07-11, version 1.9.4* I tried to give it a chance multiple times this is my second camera I bought. It’s very slow gives me notifications very slow. I have five bars of Wi-Fi a good connection and I’m still getting four services to them.I ### 3/5 — Seems to lack lately *2026-06-20, version 1.9.1* I own this camera for quite a while, and while it was reliable at first it started lacking reliability. E.g.: I see in the miniature image in the app a car in front of my house, when I click on playback there is no car. I check the mini view before and after, nothing. Where did that car go? ## Most critical reviews (10 lowest-rated) ### 1/5 — Nothing changes *2026-08-03, version 1.9.5* With every update after owning for almost 2yrs this app is still trash live play has worked a few times smooth..It lags and freezes too much I don’t get an alert of a person walking past my house until two minutes after they’re gone cameras sits 2 feet away from modem in the signal was still bad ### 1/5 — Removes device automatically *2026-07-26, version 1.9.5* I either randomly get logged out or my device is no longer registered. This is highly unprofessional. ### 1/5 — Good camera, terrible app *2026-07-24, version 1.9.5* I had this camera for years now and it worked great at first but then started lagging and the cloud subscription I paid for each month I cannot access because it continuously crashes. I contact customer service through their live chat and the person was unhelpful and didn’t care to resolve the issue. ### 1/5 — Useless, unresponsive *2026-07-16, version 1.9.4* I was using two if the W150 cameras for quite a while without a paid subscription just a SD card. All of a sudden my card could not be detected, I was locked out of my account and I can’t get in. Creating a new account does not work either, and the cameras will not connect to my wi-fi. Customer service is unresponsive to calls or via chat. I was able to return one camera within the 30 days but not the other. ### 1/5 — Not good *2026-07-16, version 1.9.4* I had the window camera and it worked for a while and then I had to reconnect it because for some reason I had to make a new account because the other one was disabled. I can get the camera to connect to WiFi but it won’t register or initialize so I’m tossing these in the trash ### 1/5 — I cant update my camera *2026-07-16, version 1.9.4* At first it was a great camera a few months n not so much ### 1/5 — App is not working anymore. I’m not able to even sign in *2026-07-16, version 1.9.4* I’m not sure what happened the camera was fine for about a year and then it’s completely not working. It logged me out of my account. I’ve tried signing into my old account and the forgot password feature doesn’t work. I made a new account and it won’t fully connect. It’s connecting fine to my WiFi but then not going through. I tried the troubleshooting steps which is basically the typical “looping” of there’s something wrong with your equipment not ours. There’s nothing wrong with my WiFi or phone it’s definitely an issue on this app! I’m about to just go buy another Tapo if they can’t fix it. This isn’t the first time I’ve had issues. Customer support is usually friendly so hoping they can get back to me and fix this. I don’t want to have to make multiple email accounts to try to “log in”. Seems very odd. ### 1/5 — Not Working anymore *2026-07-16, version 1.9.4* After the latest iOS 26 update in July 2026 this app no longer works. No live view. It freezes up. When you log back in, it gives you a request error message. Please fix this problem. 🤬 ### 1/5 — I absolutely dislike this app so much *2026-07-15, version 1.9.4* Worst app ever slow as dsl dial up ### 1/5 — Sucks *2026-07-15, version 1.9.4* I do not recommend purchasing these cameras at all. They glitch very often, take forever to load, sometimes don’t load at all, very frustrating to work with. Customer service doesnt pick up at all, good luck getting through to someone. ## Most praised reviews (10 highest-rated) ### 5/5 — They fixed the spyware and malware ads that caused me to leave a 1 star review last time *2026-08-14, version 1.9.5* So I changed my review back to 5 star but they never sent me the source code to fix all their bugs. ### 5/5 — App is great *2026-07-16, version 1.9.4* App is great as it is and the camera does the job for me. Love it ### 5/5 — Plz allow to organize and save camera order— extremely annoying *2026-05-22, version 1.9.1* UPDATE: changed to 5 star/ keep up the good work. App is getting better with updates and new features. Please add following new features. Make it so app automatically resumes on full screen displaying camera. Video feeds load too slowly, too many interruptions and updates. I have people sneaking around my house. The app needs to open to video feeds In 1 second with 1 click. I have to click through multiple menus and pop-ups to open the feed. Intruder runs around my house so fast within seconds. The app video feeds doesn’t open fast enough to catch intruders. I ended up missing a lot of people/ — OLD I like it so far— please upgrade it and improve it. Please add battery for intermittent power failures. Very useful. Camera can record during power outages. Include discounted 2TB SD cards bundled with camera. Add support for 10x 20x and more cameras in one app. Add support for unlimited cameras. Keep updating the app with more features. I want support for having all my cameras on my tv, thanks. ### 5/5 — Easy set up *2026-03-15, version 1.8.0* Very easy set up and linked to my Alexa, subscription is reasonable for 2 years and I am happy the cameras are inside and not outside. ### 5/5 — Good *2025-11-05, version 1.7.2* Buy buena ### 5/5 — Really good *2025-10-22, version 1.7.2* Love it ### 5/5 — Girafit 550 window *2025-10-03, version 1.7.2* This is definitely my all time favorite of the four I have. The clarity and it does shadows as well. I love how it looks against the window. And it’s sensitive to movement. Girafit did its big one with this model ### 5/5 — awesome cameras *2025-09-29, version 1.7.2* Superb cams with awsome functions ### 5/5 — TYSM *2025-09-24, version 1.7.2* I can finally have safety!! Best APP ecerrreee ### 5/5 — Nice app *2025-09-19, version 1.7.2* I love it. It’s convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*