# Glacier Family of Banks — user reviews > 61 indexed App Store user reviews of Glacier Family of Banks by Glacier Bank, rated 1.86/5 from 581 ratings. - Source: https://appshunter.io/ios/app/glacier-family-of-banks/id1086768680/reviews - App overview in markdown: https://appshunter.io/ios/app/glacier-family-of-banks/id1086768680.md - Rating breakdown: 5★ 74 · 4★ 21 · 3★ 31 · 2★ 79 · 1★ 376 ## What do users think of Glacier Family of Banks? Overall sentiment: negative **Pros** - 👍 Simple and convenient banking - 🚀 Quick access to account information - 🔒 Secure login options like Face ID **Cons** - 🐛 Frequent login issues and password resets - 🐛 Inaccurate account balances and transaction history - 🐛 Unreliable mobile deposit functionality - 🐛 Buggy and crash-prone app - 🔍 Limited app functionality compared to website **Commonly reported bugs** - App freezing or crashing during use - Inconsistent account balance display - Mobile deposit issues and failed transactions - Inability to log in or reset password **Most requested features** - Improved notification system for account activity - Ability to manage account settings and profile within the app - More frequent app updates to address issues - Seamless integration with other banking services ## Newest reviews (16 of 61) ### 1/5 — Terrible! *2022-02-24, version 4.57.6* Wow you’d think that a bank would want to keep a competitive edge and have a great functioning app. Nope! Most of the time the app doesn’t even load, just says “loading” and the check deposit functionality rarely works. Also, you can’t even see what password you typed in, super frustrating. App developer- Please don’t just respond to this review with a blanket response if you’re sorry and will forward on to customer service like you did for all the other reviews. Just fix and update the freaking app! ### 1/5 — 4+ years wasted *2022-02-09, version 4.57.6* You’d think as old as this app is, that they’d be able to maintain a simple, functioning, online banking app. I say maintain because initially, this app worked just fine for me. No crashes, no lockouts, and no error messages telling me I have no access to my accounts. However, with each update, the app seems to deteriorate more and more. The most recent one, which occurred 3 months ago, was the straw that broke the camels back. For the past 3 months I’ve had to call GB almost WEEKLY to reset my online banking so I can regain access to my accounts. Besides these constant lockouts, I’ve also dealt with incorrect balances, and the app crashing quite often. FaceID doesn’t seem to completely work either. I’m amazed that this app used to run exceptionally 4 years ago. Overall, don’t bother with this app. You’re better off going to an ATM or the bank itself. Glacier Bank, maybe it’s time to find a new dev team for your app because, as you can see based on these reviews, this app stinks!! **Developer response:** Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982. ### 1/5 — This app just doesn’t work. *2022-01-17, version 4.57.6* I downloaded this app about 7 months ago and it worked fine-for awhile. I got tired of trying and called the bank and they couldn’t figure it out either. Spontaneously it started working again a few months ago but only for a couple of weeks and then stopped again. It just won’t open. I don’t recommend this app for anyone. If I could give this app a “no stars rating” it would be more appropriate. So. Disappointed. ### 1/5 — Updates relevant to Apple x and newer! *2022-01-15, version 4.57.6* When are you going to update the app to accommodate the Apple X Face ID feature! I’ve been waiting through 4 updates already and it’s getting frustrating that everything else is being update to accommodate this feature but this app isn’t concerned about this feature! I can no longer use my app since I upgraded to the Apple iPhone XR! And it’s driving me mad! This app is essential to my monthly bill paying routine! ### 1/5 — I would give 0 stars if possible. *2022-01-12, version 4.57.6* This app is extremely frustrating. It doesn’t have all the necessary capabilities and every time I attempt to use it there is an issue. It rarely lets me use the functions outside of business hours and as of right now my husband can’t even use the app as it claims his password is incorrect but won’t allow him to change it either, so he cannot even get into the app or online. Very annoying. We are considering changing banks over this as almost all our banking is remote. ### 1/5 — Unacceptable holes in functionality *2022-01-09, version 4.57.6* The app doesn’t show totals in pending payments. You either have to add them up yourself or log into full site. When setting up a new payee there is no option to use the ones they have set up for you, if you don’t want to type everything in by hand you must go to the website. And the web site makes you lower your security settings to work in Safari. I switched to this bank because of bill pay frustration with my previous bank. Seriously considering switching back based on this experience. **Developer response:** Thank you for your review. We sincerely apologize that you have encountered an issue with our mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at (844) 892-2982 so that we may gather some additional details and assist you further. ### 1/5 — Glacier app *2021-12-24* This is a terrible app ,,, only worked once !! Come on !!! FIX THIS DAMN THING ### 1/5 — PLEASE PUT SOME WORK IN TO FIX THIS APP *2021-11-01, version 4.51.117* I’ve been using this app for years and it has never worked correctly. Sometimes after business hours it will say I have more money than I actually do. Incorrect balance glitches. Constant error messages saying it is having trouble accessing my accounts. Blank screens with no login option that don’t go away even if you uninstall and reinstall/update/restart phone, etc. I need the app for mobile deposits and if the app doesn’t work I can’t use a very important tool at this bank. I will be switching banks if I don’t see this issue fixed ASAP. I’ve already reported the issue multiple times over the years to customer service and in person, and nobody has any answers for me except telling me that it’s “odd” that I’m experiencing this. Clearly I’m not the only one. **Developer response:** Thank you for your review. We sincerely apologize that you have encountered an issue with our mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at (844) 892-2982 so that we may gather some additional details and assist you further. ### 2/5 — Great bank, bad app. *2021-09-12, version 4.51.117* I love this bank, the people are nice and trustworthy and I cannot say enough good things about the human aspect of this bank. The app though, is rather terrible. Nightly between roughly 8pm PST and 1am PST my balance becomes wildly inaccurate. Sometimes increasing by as much as $150. Why have an app if it is not trustworthy and your balance is likely wrong? I love the bank- but they need to throw this app in the garbage and start from scratch to develop a new one. ### 2/5 — Faulty App *2021-08-30, version 4.51.117* The app isn’t bad when it’s working. Very simple, limited functions but all I really need it for is checking balances and making transfers. The mobile deposit function seems to take forever to put money in your account, even though you’ll get an approval email almost immediately. Bills I have paid can take days to show in my account, even during the business week/hours. Recently, my app has been preventing me from logging in, saying “user blocked” or “invalid password.” I can log in on a browser, however. I’m worried about actually locking my account as many reviews say the app will do this for no reason. **Developer response:** Thank you for your review. We sincerely apologize that you have encountered an issue with our mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at (844) 892-2982 so that we may gather some additional details and assist you further. ### 1/5 — app is a disaster *2021-08-09, version 4.51.117* i try to use my thumbprint and it says its invalid, then i use the password that the bank gave me and it says its invalid so then i call the number on the app and get my password reset and usually every other app or online thing i have used that needs a password says what credentials the password needs to be valid. ie,( password must contain 1 capital letter and 1 number ) but this app doesn’t tell you. (this would be a GREAT update for you guys to put in).so i try to make a password like 12 times and none of them are valid because i have no clue what is needed for a password to be valid. now that everything is fixed the thumbprint option to log in has magically disappeared. **Developer response:** Thank you for your review. We appreciate your comments and would like to chat with you about your experience with the mobile app so we may address your concerns. Please reach out to your preferred branch office or contact our Customer Support team at (844) 892-2982 so that we may gather some additional details and assist you further. ### 1/5 — Unreliable *2021-04-28, version 4.51.117* There is no point to this app if it’s constantly “experiencing problems” and crashes every time I need to make a basic transfer. It’s so much of an inconvenience to not access info about my accounts when away from a desktop that I’m probably just going to use a different bank. 5 years of putting up with this app’s sub par interface (and the online banking website, for that matter). It’s seldom updated and apparently just incompatible with a basic iPhone. ### 2/5 — Update *2021-03-12, version 4.51.117* You guys seriously need to update your app. Apps are used for everything nowadays, especially more so since the corona virus. This app allows you to do nothing. The set up is old, it looks outdated, and from all the negative reviews I read, I know I’m not the only one that feels this way. Love the bank and how personal the people are at the locations, but for such a large branch of banks in multiple states, you would think you guys would be on top of the game when it comes to your banking app. ### 1/5 — Keeps kicking me out *2021-03-10, version 4.51.117* I have my face recognition set up and after it working for about a week it won’t let me log in using my facial recognition so I’ll try my password and it says it’s wrong when I know it’s 100% correct this issue is literally about to force me too switch banks cause I can’t even spend money without being worried my account is getting low fix your issues this app has been horrible for years. ### 2/5 — Used to work well, now isn’t working *2021-01-11* This app hasn’t been working for some time now.During a pandemic it’s pretty inconvenient not having the ability to mobile bank. ### 1/5 — Non usable app *2021-01-07, version 4.50.89* This app has blocked me from logging in multiple times saying I don’t have the right password and sometimes my user name. Then it locks my account randomly. I have to call customer service to get everything reset. I also can’t use most of the functions the app shows! Statements are inaccessible and give an error pop up every time I try. I can’t even do a transfer from checking to savings account as it says it keeps experiencing errors! I haven’t even tried to do Bill pay but I’m sure that doesn’t work either. How can I trust my accounts are safe when I can’t even use their simple banking program? Ridiculous! If I had another option for a bank in my area I would go there instead but I don’t. **Developer response:** Thank you for your review. We sincerely apologize that you have encountered an issue with our mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at (844) 892-2982 so that we may gather some additional details and assist you further. ## Most critical reviews (10 lowest-rated) ### 1/5 — This app needs serious maintenance *2024-02-29* When I first started using this app in 2017, it ran flawlessly but it clearly hasn’t been updated or maintained at all since then. It is absolutely rife with bugs, locks me out of my own account because it can’t remember my password for more than two weeks, and worst of all it won’t communicate by sending reset codes to my mobile or email. I know I’m not the only Glacier Bank customer considering closing my account and giving my business to another bank entirely because of this god awful, corrupted software. Also, their customer service reps are so useless and disinterested that it might be easier to automate the entire system by pressing keys. This app reflects poorly on Glacier Bank as an operation and shows how little of their budget is directed toward customer interface and overall makes me uneasy with the idea that they manage my money. **Developer response:** Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982. ### 1/5 — Put more work into this app *2024-02-12* I’ve been resetting my phone and opening and closing this app cause it won’t load, all I want to do is check my running amount, I’ve checked my internet and everything and nothing has changed. This app is absolute trash and is becoming a waste of my time all I want to do is see if I have money to pay for the things I need to pay for. This is completely stupid that Im sitting here wasting my time trying to see my money that I work for, and it just sits and loads for minutes on end?!?! How hard is it to make sure that your app works properly? Look at your reviews the majority of them are all 1 stars maybe take that into consideration that you need to make MANY improvements on your trash app. **Developer response:** Thank you for your review. We sincerely apologize that you have encountered an issue with our mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at (844) 892-2982 so that we may gather some additional details and assist you further. ### 1/5 — Put more work into this app *2024-02-11* I’ve been resetting my phone and opening and closing this app cause it won’t load, all I want to do is check my running amount, I’ve checked my internet and everything and nothing has changed. This app is absolute trash and is becoming a waste of my time all I want to do is see if I have money to pay for the things I need to pay for. This is completely stupid that Im sitting here wasting my time trying to see my money that I work for, and it just sits and loads for minutes on end?!?! How hard is it to make sure that your app works properly? Look at your reviews the majority of them are all 1 stars maybe take that into consideration that you need to make MANY improvements on your trash app. ### 1/5 — Bad enough to make me consider switching banks *2023-12-19* This app has so many flaws and it’s so horrendous I am seriously considering switching banks just to get away from this and the developers obviously don’t care, I don’t even usually leave reviews or comment but just seeing the overwhelming amount of negative reviews for this app made me feel obligated to express that this app is not for anyone who takes their finances seriously. There’s no notifications, payments take forever to show, I’ve had payments show then I’ll close the app and it will go right back to saying I never spent anything and that can be seriously harmful to someone who doesn’t pay attention to every penny they spend. It can tell you you have more money than you truly do and that’s the main reason I not only am considering but likely will switch banks, I have an amazing bank with great people and even they know how horrible this app is, DEVS DO SOMETHING! **Developer response:** Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982. ### 1/5 — Terribly unintuitive *2023-11-26* I got a new phone and loaded all my info for phone per the cloud. The only app that didn’t not load my Face ID of other info is the Glacier app. This bank is slacking in system updates, SIM cards are going away. HELLO Glacier!!! Time to catch up!!! It’s terrible I can’t access my account, would be nice to have access. Need to pay some bills. Plus as you can see the reviews are unbelievably low. Time to start thinking about the bigger banks. At least they are ahead of the curve. Plus anyone who holds people’s money should be opened 7 days a week. All banks slack with just a 5 day work schedule. I beat the first bank that is open 7 days a week crushes its competitors. So, now it’s time to read their stamped apology response to this review. Unpersonable as usual, businesses these days are lazy. This statement was made to benefit the bank, but they won’t listen. Why give them our money if the bank does work for us? sincerely, sick of the times. ### 1/5 — Awful App *2023-01-31, version 4.64.310* Really sad with this awful and age old app. Can’t believe as the other Bank’s apps are so modern and user friendly that you don’t have to think about how to navigate through the app or how to make transfers, access your statements etc. Here in this app: 1. It makes it such a terrible experience navigating through your transaction that you give up trying it as it takes too long to update and go to the next number of transactions. 2. You login to your app but as soon as you log out and obviously when you’re trying to log out the phone is in front of you, so it immediately scan your face again and log you back in. I have to force quit my app every time. 3. Can’t access my statements from iPhone app or Mac safari. 4. Can’t transfer funds to my loan account from the app. 5. Can’t access my loan account from the app. 6. Setting up auto transfer is such a task similar to rocket launching. 7. More than half of the features don’t work on the app as well as Mac safari. I have no words to explain that how bad my experience is so far with this banking app as well as the Mac safari web version. Really hard to accept such a poor performing app and website I this modern era. I always to think many times before login in and do something as there are hardly any chances that it’ll be done quickly or it’ll be ever accomplished. I would have given it zero or negative stars if allowed to. Terrible experience. ### 1/5 — 0 stars if I could *2022-12-30, version 4.64.310* This app and bank used to be good. Then they changed things early 2022. Suddenly they started shuffling around the date of when things come out of accounts which causes overdrafts, not waiting the 24 hours to charge overdraft fees, and repeated messing up to the point I can’t help but see it as intentional. There has been too many things to count. My family went years without overdraft fees, this past year overdraft fees have cost my family thousands of dollars. There are serious flaws if not moral corruption. I cannot recommend this in the slightest. ### 1/5 — Is this app from 2004? *2022-12-13, version 4.64.310* Just switched over to this bank and it’s been rough to say the least. The bank is great, the app is absolutely archaic. I’m pretty confused as to why the developers know how bad their app is (how can you ignore all of these horrible reviews?) but they won’t update it to 2023 standards… feels like something I was using in 2004. Clunky, slow, ugly interface and not user friendly at all, limited options to do things yourself within the app, I mean the list goes on and on. They really could take a note on mobile banking from literally ANY other major banking corp (Bank of America, Bank of the West, Key Bank, Wells Fargo etc etc….) come on guys…you’re a bank…put some money into this app. **Developer response:** Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982. ### 1/5 — Worst online banking app imaginable *2022-11-22, version 4.64.310* 0 stars if I was able to Started banking at a new bank, and this is what they offer for their mobile. I used to go through P1FCU, and will be opening a account with them.. again. Makes me feel like I took that one for granted trying to use this one. The people are nice. But now currently waiting for a call at work tomorrow to unlock my online banking account. Have had to reset my password Atleast 3 times within a week of using. If you’re in Idaho or Montana or wherever they offer this I would stay away. It’s a nightmare, and don’t wish this on my worst enemy. **Developer response:** We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982. ### 1/5 — Horrible Functionality *2022-03-05, version 4.57.6* Bank, Please listen to the reviews here. Your app is very sub par. It has about a 50% chance of not logging in at all. If your client gets through that hurdle, there is a chance that the Face ID or save my information doesn’t work. After that the number of functions within the site are significantly lacking from all other banking apps I use. This has personally effected me on multiple occasions. I am seriously considering moving my personal and work accounts else where. ## Most praised reviews (10 highest-rated) ### 5/5 — Helpful mobile banking tool *2022-06-07, version 4.61.22* The mobile app provides quick access to bank accounts and transaction information. Very useful and easy to navigate. ### 5/5 — Glacier Bank *2020-12-05, version 4.48.42* I've had nothing but a good experience with this app. When you get it, you need to tap on different items to find the different capabilities. Once I did that, I was running smoothly through the various functions. It could be a little faster-updating deposits and checks coming back. ### 5/5 — No downside yet *2019-04-25, version 4.30.9* I have given Mountain West a lot of crap over their website through the years- but this app seems flawless. Easy to use and very convenient with my iPhone thumb recognition. Simple and it just made my banking life a whole lot easier. ### 5/5 — Helpful Developer Fixes Problem *2018-04-19, version 4.14.30* My 4 star review is now a 5! Glacier Bank addressed my only issue with the app by quickly implementing a fix for the Touch ID problem I had previously. Before the April 18 update, Touch ID would not allow me to log back in after logging out. I would have to set it up every time I entered the app only to have it fail to remember I had completed setup next time I logged in. Now it works like a charm every time! Thanks to Glacier Bank for being so helpful and designing a simple and useful app. **Developer response:** Thank you for your review. We apologize that you have encountered an issue with Touch ID, and would welcome the opportunity to speak with you about your experience so we may work to resolve it. If this problem persists, please call us at (844) 892-2982. ### 5/5 — A giant leap backwards *2017-08-28, version 4.4.1+1708231819.i* I enjoyed the previous version. It would let me see the names of the people I used my debit card with. I have not had any issues with logging in or using the app. It's just frustrating that I have to now go to my desktop computer to see who a transaction was with. Thanks for the update. It now shows me what I want. ### 4/5 — No Face ID! *2018-12-28, version 4.26.2* I can finally get Face ID to work on my iPhone XS I had to completely uninstall and them reinstall the latest release and then I was able to get Face ID to work. I figured this out on my own. The person at the phone number that Support gave me said that Face ID was not supported. Hence the 4 instead of 5 stars. Support needs to give us a phone number to call that has a support tech instead of a Bank clerk. Anyway thanks for fixing this APP it is working great now. **Developer response:** Thank you for reaching out to us regarding this issue. We would be happy to help you get Face ID enabled for our mobile app. Please contact your local branch or call us at (844) 892-2982 so that we may assist you further. ### 4/5 — Great but needs a little work *2018-09-26, version 4.19.9* I love the app! I can check my balance and make transfers which works really great. I haven’t had any problems with log in and Face ID works good so far but when it comes to depositing checks every time I try to make a deposit and submit it, I get a notice saying (You must endorse your check: “Mobile Deposit Glacier Bank”) I hope this can be fixed. ### 3/5 — Needed Features *2024-01-03* Some features that need to be added in order to keep up with the advancement of technology. First of adding a feature that sends notifications when a purchase, withdrawal, transfer or deposit would help tremendously. Texting and phones calls are not the most reliable anymore. I am not saying remove that feature because some people still need it today. Have the options be with switches in settings. It would be best to make notifications easy to access and switch. Also be having notifications when used with purchases would help with fraud and stolen cards if the owner of the account is notified. Allow the notifications to be customized per the four types of notifications. Remove the three lines as a navigation bar. Have a smaller on located on the bottom of the screen. This just looks cleaner and more organized. Make the app look more visually appealing. For a home page I would have a list of accounts each with a deposit, transfer and pay bill symbol with it. Add an arch over the amount/money that is glacier banks green. Have it turn red when an account is getting low on funding when a user has spent to much. This covers the basics but I would recommend to look at other banks and credit card companies to learn what appeals to their users. By improving the app this will help the company. I really enjoy helping local Montana business so please reach out I would gladly help. **Developer response:** Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982. ### 3/5 — Very basic, but it works… *2022-11-06, version 4.61.22* Usually just use it to keep an eye on my balance on the go so I’ve never had any issues with it; except it has blocked me a couple times, for a few days cause it said my password was wrong even though it was right. Only upgrade I would like to see is some color! Maybe like a beautiful photo of Glacier National Park as the background 🏞 ### 3/5 — Suspending card and activation *2021-11-18, version 4.57.6* Recently the app has updated which was fine. I enjoyed the app a lot before the update and it was easy to use. Now that there was an update however when I went to activate my card so I can access my funds I realized it wouldn’t work. I tried over and over but even when it said “successfully activated it was not, it would say suspended on the other screen. I’m not sure how to resolve this, I think that you need to update and fix this it must be a bug. **Developer response:** Thank you for your review. We sincerely apologize that you have encountered an issue with our mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at (844) 892-2982 so that we may gather some additional details and assist you further. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*