# GLCU Mobile Banking — user reviews > 94 indexed App Store user reviews of GLCU Mobile Banking by Great Lakes Credit Union, rated 4.80/5 from 10,512 ratings. - Source: https://appshunter.io/ios/app/glcu-mobile-banking/id343356699/reviews - App overview in markdown: https://appshunter.io/ios/app/glcu-mobile-banking/id343356699.md - Rating breakdown: 5★ 9,090 · 4★ 848 · 3★ 260 · 2★ 90 · 1★ 224 ## What do users think of GLCU Mobile Banking? Overall sentiment: neutral **Pros** - 💻 Easy to use - 🔒 Secure - 🚀 Convenient - 👍 Friendly staff - 💳 Reliable banking services **Cons** - 🐛 App crashes and freezes - 🔍 Difficult to navigate - ⏱️ Slow performance - 🔒 Login issues - 💳 Problems with credit card services **Commonly reported bugs** - Verification code issues during login - Inability to set up automatic payments - Incorrect account balance information - Trouble accessing mortgage account details **Most requested features** - Add Zelle or other P2P payment options - Improve mobile check deposit process - Provide more self-service options - Enhance app design and user experience - Improve customer support availability ## Newest reviews (10 of 94) ### 3/5 — Wack *2026-07-27, version 5.16.1440* If I transfer from savings to checking; how come it doesn’t appear in my transactions as a deposit transfer? I strictly use that to budget and now it’s gone. There’s also limited way to “go back”. If I click activity or something in settings I need to completely start over. For example clicking transfer activity when on the transfer funds page. There’s no way to just go back. Please fix! ### 3/5 — Terrible Customer Service *2024-05-08, version 4.41.111* You have terrible customer service. ### 3/5 — What happened? *2024-03-15, version 4.41.111* The mortgage site won’t let me in - there is a puppy wagging its tail? Is this even GLCU? Then it won’t let me log OUT of the mortgage portion and get back into my accounts. I used to love this app and now it’s very frustrating. ### 1/5 — Can’t get passed login. *2023-12-29, version 4.41.111* It just infinitely loads on “Verifying login info”. ### 1/5 — This app is driving me insane *2023-11-18, version 4.41.111* No consideration for minor keyboard mistakes! ### 3/5 — It’s okay *2023-11-03, version 4.41.111* It’s okay. Could be more intuitive and streamed line as far as the flow of different processes and functionality. ### 2/5 — Logging in is a B_t_h *2023-09-18, version 4.41.111* I don’t know Y but I always have a problem logging into this website and only this website. I can finally log into this website but nothing changes and the next time I try to log in, no dice. When I attempt to login with my account # & SS#, even that didn’t work. ### 5/5 — Great job *2023-09-11, version 4.41.111* Great friendly service ### 5/5 — Doesn’t recognize digital responses to set up regular automatic payments and inputs. *2023-09-02, version 4.41.111* It is impossible to set up automatic payments on this app because it will not recognize acceptance of their agreement in the application. This is not the only problem area of this type with this app. And this is not just on one or two Apple devices. This inability of the application to accept responses is a LONG REOCCURRING PROBLEM THAT IS CONTINUALLY IGNORED BY THEIR SUPPORT PEOPLE! I have been with this credit union for decades but unfortunately with the changing times they have allowed themselves to slide into a backwater institution in a world run by digital internet devices that they cannot seem to master. May be time to move to a more cutting edge credit union that employs more aggressively involved up to date software technicians that have more interest in their craft and knowledge than just being on the payroll. There are all kinds of customer service that gains trust and profit and in this area the board members have failed in their selection. ### 1/5 — Holds on Checks? *2023-08-14, version 4.41.111* The bank will place a hold on checks and not tell their customers. It’s happened to me twice now. I go to deposit a check, the receipt shows the check cleared and the funds are available in my account. One day later the check is now “on hold” and the funds are not available. The checks were from 2 different employers and I had been working at both for some time. Why place them on hold after accepting them? Dumb. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Device Friendly *2025-10-02, version 5.13.98* I used this app with pleasure on my iPad until this latest release. The screen image no longer re-orients for how you are holding your device. Apparently they think everyone banks with their phone. NOT TRUE!!! How cam you even take advantage of all the new features if I can’t use my device horizontally instead of vertically. FIX IT. Contact me if you can’t find skilled developers please. ### 1/5 — Can’t Login *2025-10-02, version 5.13.98* Since the new update it will not let me sign in, absolutely terrible ### 1/5 — Was there any reason to log my entire family out? *2025-09-19, version 5.13.98* Go to log in. “For the safety of your account WE ask you reset your password” Ok there literally no reason to, never even had a fraudulent charge. “Please enter your SSN and Account number” Ok I know both of these by heart by now…*enters info* “Incorrect info, try again. We’ve locked your account, please contact us”. Now I have to sit through 3 hours of robotic phone calls to reset my password because YOU thought so? I keep a physical notepad with both of these numbers on them, so far this notepad has gotten me my direct deposit for the past couple years so the numbers are 100% correct. Glad my card expires soon, there is no benefit of using you. After 6 years all I have is enough points for a $25 restaurant gift card. Discover has a cashback DEBIT card, much better. ### 1/5 — Keep getting late fees *2025-05-25, version 4.42.88* I’ve called customer service several times and still continuously get late fees for no reason. I have funds withdrawn from my paycheck to GLCU account to pay my loan. It goes into a saving account instead. Never had this issue before new company took over. Horrible place to do business with and will never recommend to anyone. ### 1/5 — locks up a lot *2025-03-20, version 4.42.88* Can’t really get live tech support from GLCU anymore. App crashes both iOs and Android. ### 1/5 — Terrible app *2025-03-06, version 4.42.88* Needs an update since 2010. This app is so slow, it makes me feel scared using it. ### 1/5 — Not good *2025-01-21, version 4.42.88* The navigation and system is terrible ### 1/5 — No service *2024-12-14, version 4.42.88* Cant find what I’m looking for. No help available ### 1/5 — Bad design *2024-12-10, version 4.42.88* This app is absolutely horrible! There’s no option to add my outside bank account so I can pay my bill! This app is absolutely horrible and now I have to jump through hoops to pay this bill! I would not recommend this app or Credit Union! I guess that’s what happens when another company takes over! ### 1/5 — Not the Best *2024-10-27, version 4.42.88* App lags a lot. ## Most praised reviews (10 highest-rated) ### 5/5 — Updating Account via App *2025-06-03, version 4.42.88* Easy to do. Guided instructions were good. ### 5/5 — Local 134 *2025-02-26, version 4.42.88* Use it to track my vacation fund on the go. ### 5/5 — Password update *2025-01-31, version 4.42.88* I would like to see that when you enter your password, you can actually see what letters you’re typing with an eyeball that you can see it or not see it. This is one way that GLCU is behind the times and it’s very frustrating to me and my 73-year-old eyes ### 5/5 — The best credit union *2025-01-27, version 4.42.88* This credit union is Awesome! ### 5/5 — User friendly *2025-01-21, version 4.42.88* No issues with the app ### 5/5 — Great bank. *2024-11-12, version 4.42.88* No hassle. Friendly workers. ### 5/5 — Review *2024-10-03, version 4.42.88* Great bank, super online services, wonderful staff and help at the sites when you need it ### 5/5 — Easy *2024-08-22, version 4.42.88* Easy to use 5 stars ### 5/5 — Rating *2024-06-12, version 4.41.111* I have been was Great Lakes credit union for almost 45 years. Does that tell you anything? ### 5/5 — Love the bank *2024-04-19, version 4.41.111* I just love having Great Lake’s as my bank. They are so reliable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*