# Glide Broadband Support — user reviews > 30 indexed App Store user reviews of Glide Broadband Support by Glide Utilities Ltd, rated 1.00/5 from 6 ratings. - Source: https://appshunter.io/ios/app/glide-broadband-support/id1570844424/reviews - App overview in markdown: https://appshunter.io/ios/app/glide-broadband-support/id1570844424.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 6 ## Newest reviews (20 of 30) ### 1/5 — Poor customer service and even worse connection *2024-05-24, version 1.7.0* The worst internet service provider/ platform/ network whatever you would like to call it! I’ve truly never experienced such poor service IN MY LIFE. To make matters worse the fault logging service is as helpful as ice to an Eskimo. Honestly your better off with tinfoil and an antenna if your looking for internet. 0 stars. ### 1/5 — Useless *2024-04-11, version 1.7.0* The apps keep pop up the message “There was a problem processing the request, please try again later” during login-in. ### 1/5 — terrible service *2024-04-08, version 1.7.0* service is pretty much unusable without paying for premium, even then it’s only good if your using an ethernet cable. don’t waste your money on this and don’t stay in acom that uses glide ### 1/5 — Not working at all *2024-01-03, version 1.7.0* App isn’t working Error after signing in ### 1/5 — Horrible internet provider! *2023-11-16, version 1.7.0* Glide is so unreliable, and their customer care is always busy because there are loads of complains that’s why! Fix your stuff. You can’t claim to be an internet provider and be this bad ### 1/5 — Just terrible *2023-10-22, version 1.7.0* Genuinely don’t understand how your business works. There is literally nothing good I can say about your product, TERRIBLE internet speed (if you actually get internet at all), your app doesn’t work, when calling up you don’t get any help what so ever, dealing with glide has been the most ridiculous experience I’ve ever had. ### 1/5 — Horrible Experience *2023-10-10* Can’t even fix their own servers, what a joke! ### 1/5 — once it disconnects, that’s it!! *2023-10-10, version 1.7.0* as soon as your wi-fi disconnects, you can’t reconnect. doesn’t accept your login, nothing!! ### 1/5 — Cant even add devices *2023-10-01, version 1.7.0* when you try to add a device, you’re prompted to select a type of device. you cannot add a device without selecting the type of device. however, when you open the box to select a type, there are none. so you cannot add a device without a browser to your wifi. ### 1/5 — Would not recommend *2023-07-30, version 1.5.1* Was initially told our student flat could get virgin media broadband but after signing contract we were informed it wasn’t available at our location so we’re left with slower wifi than we wanted. Then all was good for a while until we tried to cancel our contract early once we moved out. Their customer service has been impossible to contact, I’ve been left on hold for hours with no answer and no replies to my emails or messages. It can take weeks to get any sort of response and by then it was too late to cancel early anyways. Now contacted them over a week ago to get info on getting credit back off our account and have had no response yet again. Save yourself the aggravation and go somewhere else ### 1/5 — Just awful *2023-05-06, version 1.5.1* This service provider was selected for a student accommodation block in Salford. The previous one I stayed in gave us 200mgb a second. We get 50 here and if you want to upgrade to 100 you have to pay £5 a month. Which would be fine if I didn’t get an alert signal when I tried to purchase. I’ve contacted staff in the past and they just run basic troubleshooting after I told them I’d done everything I knew including sapping ports online through the website not just simple on and off at the plug. Just a waste of time and effort ### 1/5 — Internet issues *2022-11-28, version 1.5.1* Moved into my university accommodation specifically for the wifi as it was gigabit and had trouble connecting as the UI on the website is poorly designed and the app is no better. Finally got everything connected and worked fine for a couple weeks. Then around 3 weeks ago there was a network outage and I expected it to last a day or two but we didn’t have any wifi for an entire week, making it impossible to complete any of my assignments etc… After that whole situation they finally managed to get the wifi working which was great but turns out we now only get 1/1000 of the speed - literally 1mbps - and it’s been like this for 2 weeks. I’ve absolutely had it with this company, so I go on the app on the live chat to try and get an update on how long the speed will be like this and it dosent even work, been 2 hours connecting to an agent and then it shut me out. Absolutely awful experience, bad app, bad customer service. ### 1/5 — Couldn’t even make an account. *2022-10-20* Downloaded this app for a school project. It wouldn’t even allow me to create an account because “My zip code wasn’t valid”. I then attempted to contact support, but they were “Unavailable” on a Thursday at 2 pm. Disappointed. **Developer response:** Hi, We are sorry to hear you have had problems with our app. I would recommend checking that you have downloaded the correct app. The Glide app it for managing your broadband or utilities services in the UK. Many thanks, Glide Support ### 1/5 — Terrible wifi *2022-10-02, version 1.5.1* Recently moved into my university accommodation and I wasn’t expecting great wifi but nothing connects to the wifi in most of our rooms ### 1/5 — Trash internet speed *2022-09-15, version 1.5.0* Can’t imagine this internet speed exist in this world totally rubbish ### 1/5 — Made us pay a bill for no reason *2022-08-14, version 1.4.23* After a year of completely inept utilities management, they provided us with a bill for 67 quid for a “administration fee”. Upon calling them they simply said that we should’ve read the contract more closely, and that it’s in the small print somewhere. If that’s not a blatantly scummy scam then I don’t know what is ### 1/5 — Glide *2022-03-24, version 1.4.0* Doesn’t work, open the app and nothing happens ### 1/5 — Doesn’t work *2022-01-16, version 1.3.7* App does not function and has loads of issues! If you try to scan for problems on the network the app just closes down after a minute and doesn’t do it. If you try to add a device you can’t because the MAC address Box only allows for numbers. Very messy app! ### 1/5 — Not working *2021-12-02, version 1.2.8* Can’t even log in or sign up. Stuck in the very beginning. ### 1/5 — Won’t scroll *2021-09-16, version 1.2.2* Need this app for accommodation Internet. You need to enter your post code and select the building to sign in/up and it moves the “next” button off the screen but won’t let me scroll at all. Only had this issue with this app. Infinitely repeatable. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disgusting wifi EVER *2026-06-26, version 1.8.19* Just four words and I will leave. DO NOT USE IT. ### 1/5 — Avoid at ALL costs *2026-06-05, version 1.8.19* Glide has to be one of the worst internet providers - constantly disconnecting, abysmal customer server, and the app is barely even functional. Save yourself the time and go with just about anyone else. ### 1/5 — Just Awful. *2026-06-01, version 1.8.19* If you love stress and inconvenience, it’s perfect. Otherwise just avoid. ### 1/5 — App Complaint *2026-03-08, version 1.8.19* Simply terrible. The app is slow, and requires a postcode lookup that doesn’t work. You can’t renter a manual address. Once you do get an account sorted, it’s the same issue when trying to enter a billing address for upgrades. Speeds have been getting more and more capped during peak hours. If I change anything on my router management (port forwarding rulers etcetera)out of the blue it will be reverted. Customer service will make you repeat speed tests, questions, turning devices on and off if you ever query your speed. Last time I upgraded my package for double the speed, I had to convince them it wasn’t an issue my side after I had already supplied various tests. Eventually they saw a mistake on their side and rectified it. Avoid… ### 1/5 — Post Code Error *2025-12-19* When I type in my post code,it always says no houses in post code but there is. ### 1/5 — Bad *2025-10-26, version 1.8.18* Has been in university for one month, internet stopped working twice, currently not working and has been like this for over 24 hours. ### 1/5 — beyond terrible *2025-04-28, version 1.7.0* absolutely awful experience. customer service flirted with me on the phone instead of fixing my wifi. FOR AN HOUR. the app is down and won’t log me in and let me check the status of my wifi. couldn’t recommend less. ### 1/5 — Terrible *2024-09-17, version 1.7.0* Absolutely the worst app I EVER USED!! All of my devices lost network connection and there is nothing I can do about it! ### 1/5 — Rubbish *2024-07-18, version 1.7.0* Totally rubbish, in the end even not allows me to log in the app ### 1/5 — Log in *2024-07-01* It’s impossible to log in to this app. There’s always an error. Please fix it before recommending it to your users on your website. **Developer response:** We are so sorry to hear that you had issues with our app. If you are still using Glide services, please contact us at support@glide.co.uk we would love to know more about the errors you are receiving. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*