# Global Entry Mobile — user reviews > 261 indexed App Store user reviews of Global Entry Mobile by US Customs and Border Protection, rated 4.80/5 from 6,735 ratings. - Source: https://appshunter.io/ios/app/global-entry-mobile/id6446152466/reviews - App overview in markdown: https://appshunter.io/ios/app/global-entry-mobile/id6446152466.md - Rating breakdown: 5★ 6,187 · 4★ 208 · 3★ 68 · 2★ 44 · 1★ 228 ## What do users think of Global Entry Mobile? Overall sentiment: neutral **Pros** - 🚀 Expedited entry - ⚡️ Streamlined process - 👍 Easy to use - 💨 Faster than kiosks - 🤩 Impressive app **Cons** - 🐛 Location detection issues - ⚠️ Inconsistent agent awareness - 🤔 Unclear app functionality - 🕰️ Submission expiration issues - 🤯 Unreliable at some airports **Commonly reported bugs** - App crashes on update - Location not recognized at airport - Submission not appearing on agent's screen - Inability to retake/resubmit photos **Most requested features** - Add family/group support - Integrate with airline apps - Improve signage/instructions - Extend submission validity time - Expand airport coverage ## Newest reviews (10 of 261) ### 2/5 — Correction, Information not taken *2026-07-07, version 2.1.2* Upon trying to update my new passport information, the system continuously rejects the new passport number. ### 2/5 — App works well but CBP isn’t trained to know about it *2026-06-24, version 2.1.2* The app works fine, but it doesn’t do any good since none of the agents know what the app is or what it’s for when you get to the airport. Wasted my time and a whole bunch of other people’s time while the officers stared at it and said I don’t know what that is. ### 2/5 — Incomprehensible *2026-04-30, version 2.1.2* There didn’t seem a way to finish ### 5/5 — Speeds up entry process *2026-04-19, version 2.1.2* Saves you and other passengers time by not having to wait for a kiosk. ### 5/5 — Works Great, Fast, Saves Time, User Friendly *2026-03-21, version 2.1.1* Works Great, Fast, Saves Time, User Friendly ### 5/5 — Please restore wallet tab *2026-03-21, version 2.1.1* Please restore wallet tab. It’s great otherwise ### 1/5 — Terrible - keeps throwing loading error *2026-03-10, version 2.1.1* Won’t load on an iPhone 14Pro with the latest iOS - I’ve troubleshot all the steps and tried several times over 9 days - the app keeps posting a loading error msg and won’t install. ### 1/5 — Doesn’t work *2026-03-10, version 2.1.1* When I try to open the app, I get a loading error and told to try again later. I’ve been trying for weeks now. ### 1/5 — Unable to load *2026-03-10, version 2.1.1* The app won’t load. Uninstalled and reinstalled but no luck ### 1/5 — Loading error every time *2026-03-10, version 2.1.1* It hasn’t worked once since I opened the app for the first time. Kept popping up a “Loading Error” box. No way to fix it since I can’t even get to the Home Screen. Sigh! ## Most critical reviews (10 lowest-rated) ### 1/5 — New version *2026-08-24, version 2.2.0* No works ### 1/5 — Does not work *2026-08-15, version 2.1.2* App is smooth, but does not function correctly not correctly submitting with a verified account. ### 1/5 — This app still sucks *2026-08-14, version 2.1.2* Some airport codes are wrong and cannot even leave a report cause it won’t work from the app. Why bother to have an app when it sucks at everything. Great program, totally awful app. ### 1/5 — Thinks I’m landing at another airport *2026-07-11, version 2.1.2* Landed at Newark, app thinks I am at JFK ### 1/5 — Didn't work yesterday at SFO *2026-06-26, version 2.1.2* Border patrol is a bit of a disaster. Get it together folks. ### 1/5 — Ms *2026-06-10, version 2.1.2* Never works ### 1/5 — Doesn’t work when you need it *2026-05-17, version 2.1.2* Was not working in SFO ### 1/5 — Useless *2026-05-12, version 2.1.2* At MÍA airport the officers make you do everything again and take your pic again too regardless of what it says and regardless of being submitted and having a confirmation number too . It’s a waste of time - the distemper crashed 3 times within 8 mins in line. ### 1/5 — Instructions not clear *2026-03-29, version 2.1.1* Not possible to use… ### 1/5 — “Loading Error” *2026-03-11, version 2.1.1* Can’t tell how well it works or doesn’t work, because literally all it does is pop up a modal window saying “Loading Error” with a button that says “Retry.” Can’t proceed any further than this, and no amount of retrying achieves anything. Rubbish. ## Most praised reviews (10 highest-rated) ### 5/5 — Best for World Travel *2026-08-07, version 2.1.2* We travel frequently in & out of the country Global Entry is a timesaver, respected worldwide, streamlines check in time & the long lines. If you’re a world traveler it’s worth the extra cost. ### 5/5 — Amazing app! *2026-08-01, version 2.1.2* Yesterday I arrived in Houston George Bush international. All the Global Entry machines were out of service. I had never used this app, but it was installed and to use. I skipped a long line of people as a result! ### 5/5 — Perfect! *2026-06-10, version 2.1.2* Fast, easy, seamless; my highest recommendation! ### 5/5 — Officer Perez *2026-06-10, version 2.1.2* Excellent thread and great job ### 5/5 — Easy to use! *2026-06-02, version 2.1.2* No waiting time! It was a great experience! ### 5/5 — Great *2026-05-30, version 2.1.2* Easy and fast ### 5/5 — Dr. *2026-04-30, version 2.1.2* Lineth Forman ### 5/5 — Cindy *2026-04-26, version 2.1.2* Awesome ### 5/5 — Shocked. It works. *2026-04-24, version 2.1.2* Use it. ### 5/5 — Easy picky *2026-04-20, version 2.1.2* Easy to use, easy to access, perfect for tech lovers --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*