# Global YO: eSIM+ & Travel Data — user reviews > 304 indexed App Store user reviews of Global YO by YOVERSE Inc., rated 4.60/5 from 589 ratings. - Source: https://appshunter.io/ios/app/global-yo-esim-plus-and-travel-data/id6443722306/reviews - App overview in markdown: https://appshunter.io/ios/app/global-yo-esim-plus-and-travel-data/id6443722306.md - Rating breakdown: 5★ 494 · 4★ 37 · 3★ 10 · 2★ 3 · 1★ 45 ## What do users think of Global YO? Overall sentiment: negative **Pros** - 🚀 Affordable eSIM data - 👍 Easy to install and use - 🎶 Integrated entertainment features - 💡 Innovative super app concept **Cons** - 🐛 Unreliable eSIM connectivity - 🤖 Poor customer support - 🔌 Frequent disconnections and throttling - 🤔 Confusing and cluttered app UI **Commonly reported bugs** - eSIM activation failures - Disappearing data packages - Incorrect data usage reporting **Most requested features** - Improved customer support response times - Better network coverage and reliability - Simplified eSIM activation and management ## Newest reviews (10 of 304) ### 3/5 — Great but *2026-07-29* The eSIM app great easy to install. It’s very weak on poor areas and it doesn’t work at all. It’s the Internet is barely work if you want to use it. Providers better than this company. **Developer response:** Hi Portalur, Thanks so much for taking the time to share your experience with Global YO 🙏 While I’m glad to hear the app installation went smoothly, I’m really sorry that your overall experience didn’t feel as seamless as it should. The issue with the network switching between 3G and 5G can definitely be frustrating — especially if it impacts your ability to use your data consistently. What you're describing usually has to do with how local networks prioritize connectivity in real time, but we’re happy to take a deeper look into your case and provide suggestions or fixes. Also, thank you for the heads-up on the response time. That’s not what we aim for, and I want to ensure you’re attended to properly and quickly moving forward. 📩 Please write to me directly at ricardo.mendez@yomobile.com — I’m Ricardo, Customer Service Manager, and I will personally help get this resolved for you. Your feedback helps us grow. Let’s make this right 💚 ### 2/5 — Credits periodically removed *2026-07-13* Used this app for years for travel eSIMs as well as international calls by using credit in the app. However I recently noticed they periodically remove your credit (although supposedly valid for 1 year) in the hope you will forget and think you didn’t have any left. This is the second time it happened and I have proof. Tried to reach out to their care team 5 times, noone helped at all. Deleting the app. Make sure to check your credit! **Developer response:** Hi Rafih, First of all, thank you for being a long-time Global YO customer. Your loyalty makes your feedback especially valuable to us. I'm sorry to hear about your experience with your account credit and the difficulty reaching our support team. We've recently strengthened our support processes and continue improving how account balances and credit validity are managed based on customer feedback. I'd really appreciate the opportunity to personally review your account and the evidence you mentioned. Please email me at **[ricardo.mendez@yomobile.com](mailto:ricardo.mendez@yomobile.com)**, and I'll investigate this directly with our Product and Customer Experience teams. Thank you for bringing this to our attention. 💙 ### 1/5 — Scam *2026-06-22, version 5.1.0* They sold me a 100GB plan but then shut my plan off after I used 20GB. This is part of their business model. It relies on “breakage.” They assume people will buy way too much and not use most of it. If they actually use what they bought they get shut off. ### 1/5 — Login error *2026-06-21* Fix your login page cant login doesnt load **Developer response:** Hi Annu, Thank you for bringing this to our attention. We completely understand how frustrating it is when you can't even log into the app—that should always be a smooth experience. Over the last few months we've been making significant improvements to the app's stability and authentication process based directly on customer feedback, and reports like yours help us continue improving. I'd really appreciate the opportunity to personally investigate what happened on your device. Please send me an email at ricardo.mendez@yomobile.com, including your account email, device model, and app version. I'll personally work with our Product and Technical teams to identify the cause and help get you back into your account as quickly as possible. Thank you for giving us the opportunity to improve. ### 1/5 — Worst app and worst customer service *2026-06-10, version 5.1.0* Purchased the sim in Africa didn’t work took me 3 days writing to customer service which they didn’t help or offer any solution finally delete the ESIM and lost my money and they didn’t care to help , Wasting money and time app ### 1/5 — Confusing thus useless *2026-06-10, version 5.1.0* Not sure what they do for UX testing, but the app became so confusing I have deleted it. Additionally, looks like my account was flushed - can’t see eSIMs I purchased a year ago. ### 2/5 — Good until you have problems, awful customer support *2026-06-02* I’ve used this many times, good prices, sometimes you’re forced to used a specific carrier which is not the most reliable, but works. When you get an e-sim during the check out process you’re asked if you’d like calls for $2.99 DON’T DO IT. It doesn’t work at all. And hopefully you won’t need to contact their customer support, which is completely useless. **Developer response:** Hi Mangomez, Thank you for taking the time to leave such detailed feedback. 💙 It's great to hear that you've used Global YO multiple times and found value in our pricing and connectivity offerings. We also appreciate your honest comments regarding carrier selection and your experience with our calling feature. The calling functionality and overall app experience have been areas where we've actively introduced improvements based on customer feedback. While these services may not always behave identically across every destination and network environment, we absolutely understand the frustration when a feature doesn't meet expectations. Your comments help us continue refining the experience, and we'd appreciate the opportunity to review your specific case. Please contact me directly at ricardo.mendez@yomobile.com, and I'll personally look into it. Thank you again for your continued support and honest feedback. Kind regards, Ricardo Mendez Customer Service Manager ### 4/5 — Works good but the app needs improvement *2026-05-25* I installed and got an eSIM from this company for my trip to Sweden and the instal and service works perfectly fine, however, the app needs a serious makeover, I think it’s way over the top of being “cool” in lack of better words? It’s it’s difficult to navigate and it just looks horrible, a simpler and cleaner interface and it would get 5 stars from me. **Developer response:** Hi Swede, Thank you for the detailed and honest review! 🇸🇪💙 I'm delighted to hear that your eSIM worked perfectly during your trip to Sweden and that both the installation process and the service itself met your expectations. Reliable connectivity is exactly what we aim to deliver. I also want to thank you for your candid feedback regarding the app design. You're certainly not the only customer who has shared thoughts about the recent interface changes. Over the past months, we've been collecting a significant amount of feedback from our community, and many of the improvements currently being worked on are directly influenced by comments like yours. Our goal is to create an experience that is both modern and intuitive, and finding the right balance is incredibly important. Reviews like yours help us continue refining the platform. Thank you again for your support and constructive feedback. Hopefully we'll earn that fifth star on your next trip! 🌍✈️ Kind regards, ### 1/5 — Terrible scamming company *2026-05-21, version 5.0.2* Unlimited 15-day data plan won’t work after 10 days and customer service is truly the worse. They don’t respond and when they do, it’s some generic message. I will be filing a credit card claim against them. Go for other esim companies that are more legit. I’ve been using esim while travelling for 3 years and never had any issues in the past except with Global Yo now. AVOID! ### 5/5 — Amazing 🤩 *2026-05-21, version 5.0.2* I don’t know how some of these reviews are 1 star this app is genuinely amazing. It’s fast, it’s affordable, and it’s what it says it is! Would recommend.👍 ## Most critical reviews (10 lowest-rated) ### 1/5 — Service 👎 *2026-08-08* I do not recommend it; a bad experience. **Developer response:** Hi Abdel, We're sorry to hear that your experience with Global YO didn't meet your expectations. We know that when you're traveling, staying connected should be simple and reliable, so we understand your disappointment. We're continuously reviewing customer feedback to improve the experience across connectivity, the app, and customer support. If you'd be willing to share a little more about what happened, please email me directly at ricardo.mendez@yomobile.com. I'll personally review your experience and see how we can help. Thank you for taking the time to leave your feedback. 💙 ### 1/5 — Two eSIM cards didn't work. Support doesn't work at all. *2026-07-29, version 5.2.0* My wife and daughter went to Sweden, I bought two cards from them, and both didn’t work, they didn’t want to return the money ### 1/5 — USA eSIM doesn’t work in Alaska *2026-07-29* Bought the eSIM and later found out it doesn’t work in Alaska. Was not obvious while purchasing. **Developer response:** Hi, Thank you for sharing your experience. We understand how frustrating it must have been to discover that your eSIM wasn't compatible with your destination after completing your purchase. We've been working on making destination compatibility much clearer throughout the purchase journey so customers have all the information they need before buying a plan. I'd really appreciate the opportunity to review your case personally. Please send me an email at ricardo.mendez@yomobile.com, and I'll investigate what happened and see how we can help. Thank you for bringing this to our attention. Your feedback helps us continue improving. 💙 ### 1/5 — Two eSIM cards didn't work. *2026-07-25, version 5.2.0* My wife and daughter went to Sweden, I bought two cards from them, and both didn’t work, they didn’t want to return the money ### 1/5 — Customer service nonexistent *2026-07-18, version 5.2.0* I’ve been asking them to switch my eSIM from USA to Korea for hours and they simply ignore me. I tried to open a new chat and they closed it without responding and just took my money. Now I have a worthless eSIM that doesn’t work with no resolution ### 1/5 — A scam *2026-07-16* I bought a plan for May and my data wasn’t working. I had to restart my phone every time I wanted to have access. Not only that, they signed me up for a monthly subscription that I never agreed to!! Also very difficult to contact support. Use any other app but this one. **Developer response:** Hi Jules, Thank you for sharing your experience. I understand how frustrating it must have been to repeatedly restart your phone just to regain connectivity, and I also appreciate you bringing up your concerns regarding the subscription and the support experience. Feedback like yours has helped us improve both our customer support response times and the visibility of optional services within the app. I'd really like the opportunity to personally investigate your case. Please email me at ricardo.mendez@yomobile.com, and I'll review both the connectivity issue and the billing concern with our technical and Billing teams. Thank you for helping us improve. 💙 ### 1/5 — Scam *2026-07-16* I purchased an esim for a trip in may and since the month of June my friend and I have been charged 2 times by this company (June and July); it seems to be a subscription that we did not agree to!!! The app is not user friendly and can’t seem to find my card info to erase it. Do not trust!!! **Developer response:** Hi Jasmine, Thank you for taking the time to share your experience. I completely understand how concerning it is to notice charges you weren't expecting, especially when you can't easily find where to manage your payment information. We've recently introduced several improvements based on customer feedback to make subscriptions and optional services much clearer, while continuing to improve the app experience. I'd really appreciate the opportunity to personally review your account and investigate these charges with our Billing team. Please email me at ricardo.mendez@yomobile.com, and I'll personally follow your case until we have a complete answer. Thank you for bringing this to our attention. 💙 ### 1/5 — Terrible *2026-07-13* They doubled charged me…. I contacted them and they DID NOT DO ANYTHING ABOUT IT. Terrible customer service. I strongly recommend downloading a different app for eSIM and data for traveling!!!! **Developer response:** Hi Bif, Thank you for taking the time to share your experience. I completely understand how frustrating it is to see a duplicate charge and then feel that your concerns weren't addressed. Over the past months we've improved our billing review process and customer follow-up to ensure these situations receive the attention they deserve. I'd really appreciate the opportunity to personally investigate your case. Please email me at **[ricardo.mendez@yomobile.com](mailto:ricardo.mendez@yomobile.com)**, and I'll review the duplicate charge together with our Payments team and keep you updated until we have a resolution. Thank you for helping us improve. 💙 ### 1/5 — Top Up problem No problem solve *2026-07-06* Iam Trying to Top Up my esim from one month and the card is declined problem is never going what should i do?? your customer support is not responding doing nothing about that... you dont care about your customers iam trying again and again but the problem is not resolved...Kindly solve my problem or iam deleting this app **Developer response:** Hi Sweety, Thank you for taking the time to share your experience with us. I completely understand how frustrating it must be to repeatedly encounter payment issues when trying to top up your eSIM, especially after trying for such a long time. We know that when you need connectivity, every failed payment matters. Based on feedback from customers like you, we've been continuously improving our payment infrastructure, expanding compatibility with more banks and payment methods, and strengthening our support processes to resolve these cases much faster. I'd really like the opportunity to personally investigate your account. Please send me an email at ricardo.mendez@yomobile.com with the email associated with your Global YO account and, if possible, the approximate dates when you attempted the top-ups. I'll personally review your case with our Payments and Technical teams to understand exactly what's happening and help get this resolved. Thank you again for bringing this to our attention. We truly appreciate the opportunity to improve. 💙 ### 1/5 — Can’t earn any YOYO$ *2026-07-01, version 5.2.0* I can’t earn any YOYO$ by spending time on the app for the past week. I’ve tried everything but still couldn’t resolve the issue. This clearly violates their own document. So disappointed.. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Customer Service *2026-08-25* I purchased an eSIM to use in Bali which was really easy. I noticed a payment was put through about 3 weeks after I purchased the eSIM. I had accidentally selected a VPN subscription when I made the initial purchase. I contacted the team on the Global YO app and within minutes a customer service representative called Ninja Marya organized a refund and cancelled my subscription. I was very impressed with the prompt service in rectifying the issue. ### 5/5 — Super convenient *2026-08-02* Super convenient and okay prices. Had a bit of a problem and customer service -Marya and others- was great to help me resolve it. Turns out it was my mistake. Would recommend 100% **Developer response:** Hi Vitriol, Thank you so much for taking the time to share your experience! 💙 It truly means a lot to hear that you found Global YO convenient and that our pricing met your expectations. We're especially happy to know Marya and the rest of the team were there when you needed us. Sometimes the smallest misunderstandings happen while traveling, and we're always happy to work through them together. We'll make sure Marya sees your kind words—they'll definitely make her day! 😊 Thank you again for trusting Global YO and for recommending us. We hope to keep you connected on many more adventures around the world. Safe travels! 🌍✈️ ### 5/5 — Happy with global yo *2026-07-22* When there an issue they are quick to respond. **Developer response:** Thank you, Didier! 💙 We really appreciate you taking a moment to recognize our team. We know that when something doesn't go as planned, getting a fast response makes all the difference. That's exactly what we strive for every day. Thank you for trusting Global YO, and we look forward to continuing to support you wherever your travels take you! 🌍✨ ### 5/5 — Sehr zufrieden *2026-07-20* Ich nutze den Service schon eine Weile und hatte ESIM Karten für Länder wie USA, Kanada, Japan, China und diverse EU-Länder im Einsatz. Mit dem Angebot bin ich sehr zufrieden, das P/L stimmt absolut. Auch mit dem Customer Service hatte ich positive Erfahrung als ich wohl versehentlich eine VPN Option gebucht hatte und erst nach der Belastung meiner Kreditkarte bemerkte. Der CS reagiert auf meine Beschwerde innerhalb von Minuten und erstattete mir die Kosten. **Developer response:** Vielen Dank für Ihre großartige Bewertung! 💙 Es freut uns sehr, dass Sie Global YO bereits in so vielen Ländern genutzt haben und sowohl mit unserem Service als auch mit unseren Preisen zufrieden sind. Besonders freut uns, dass unser Customer Support Ihr VPN-Anliegen innerhalb weniger Minuten lösen und die Kosten erstatten konnte. Vielen Dank für Ihr Vertrauen. Wir freuen uns darauf, Sie auch auf Ihren zukünftigen Reisen begleiten zu dürfen! 🌍✈️ ### 5/5 — Good price *2026-06-28, version 5.2.0* i ve been using for a long time but how can I get a promotion code for my friend ? ### 5/5 — Reliable data eSIM *2026-06-20, version 5.0.3* Customer service is very helpful and quick response ### 5/5 — Great customer service *2026-06-19, version 5.1.0* Customer service is really great. I bought e sim but due to some reason it was not working. But the support did everything and even gave me new e sim . And now everything working amazing. ### 5/5 — Service rapide *2026-06-16* J’utilise cette appli depuis un bon moment je suis hyper satisfait le service est au top j’ai eu un petit soucis avec la e-sim et ninja Anastasia l’assistante ma résolu le probleme en quelque minute . Merci bcp 🙏🏻 **Developer response:** Bonjour Amine ! 💙 Merci infiniment pour ce magnifique commentaire ! Nous sommes ravis d'apprendre que vous utilisez Global YO depuis un certain temps et que votre expérience continue d'être positive. Cela nous fait particulièrement plaisir de savoir que notre Ninja Anastasia a pu résoudre votre problème aussi rapidement. Nous lui transmettrons avec grand plaisir vos gentils mots ! Chez Global YO, nous savons que même les meilleurs services peuvent parfois rencontrer des imprévus, mais notre priorité est toujours d'accompagner nos voyageurs avec rapidité, empathie et efficacité. Merci encore pour votre confiance et votre fidélité. Toute l'équipe vous souhaite de merveilleux voyages avec Global YO ! 🌍💙🚀 ### 5/5 — Great Functionality and Stellar Customer Support *2026-06-02* I can wholeheartedly recommend Global Yo eSIMs. I’ve been traveling extensively over the past few years and have always used this app without any issues. When I recently encountered a problem, the customer support team was fantastic. They responded quickly and were very accommodating in finding a satisfactory solution. Special thanks to Ninja Creus, who came to the rescue! I’ll happily continue using this app and would highly recommend it to fellow travelers. **Developer response:** Hi BCN, Wow — thank you for such an incredible review! 💙🌍✈️ There is nothing more rewarding than hearing from a traveler who has trusted Global YO throughout multiple journeys around the world. The fact that you've used our eSIMs extensively over the years without issues means a tremendous amount to our entire team. I'm especially happy to hear that when you finally encountered a challenge, our support team was able to respond quickly and work toward a satisfactory solution. Travel doesn't always go exactly as planned, and when issues arise, our goal is to be there for our customers as efficiently as possible. A special thank you for recognizing Ninja Creus. I'll make sure your kind words reach them directly. Recognition like this motivates our team every day to continue delivering the level of service our travelers deserve. Thank you for your trust, your recommendation, and for continuing to choose Global YO. We look forward to being part of many more adventures in the years ahead! 🌎📱🚀 Kind regards, Ricardo Mendez Customer Service Manager ### 5/5 — good price and good customer service *2026-05-26* Je suis française et je l’ai utilisée l’année dernière pendant 6 mois en Floride et rien à dire c’était parfait et j’avais pas trouver moins cher, le service client est parfait est offrent des supers solutions aux problèmes **Developer response:** Bonjour BM, Merci beaucoup pour ce magnifique commentaire ! 🇫🇷💙 Nous sommes ravis d'apprendre que vous avez utilisé Global YO pendant six mois en Floride avec une expérience aussi positive. C'est formidable de savoir que vous avez trouvé nos tarifs compétitifs et que notre service a répondu à vos attentes tout au long de votre séjour. Vos compliments concernant notre équipe de support nous touchent particulièrement. Nous faisons toujours de notre mieux pour proposer des solutions rapides et efficaces afin que nos clients puissent profiter pleinement de leur voyage sans se soucier de leur connexion. Merci pour votre confiance et pour avoir partagé votre expérience. Nous espérons vous accompagner lors de nombreuses autres aventures à travers le monde ! 🌍✈️ Cordialement, --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*