# GlobalProtect™ — user reviews > 357 indexed App Store user reviews of GlobalProtect™ by Palo Alto Networks, rated 4.40/5 from 2,713 ratings. - Source: https://appshunter.io/ios/app/globalprotect/id1400555706/reviews - App overview in markdown: https://appshunter.io/ios/app/globalprotect/id1400555706.md - Rating breakdown: 5★ 2,133 · 4★ 150 · 3★ 79 · 2★ 48 · 1★ 303 ## What do users think of GlobalProtect™? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Works well when set up - 🔒 Secure VPN connection **Cons** - 🐛 Frequent connection issues - 🔍 Lack of troubleshooting options - 🤯 Frustrating user experience - 🔑 Difficult to change login credentials - 🔌 Disconnects internet when turned off **Commonly reported bugs** - Crashes on iOS 15 and newer - "Missing required input parameters" error - Fails to connect with certain authentication methods - Stuck in "connecting" state, requires reinstall **Most requested features** - Multiple portal support - Ability to save server addresses - Support for hardware security keys - Landscape mode for tablets - Improved compatibility with newer OS versions ## Newest reviews (18 of 357) ### 2/5 — MF Authentication unreliable *2026-05-06* MFA Code fails more often than works first time. Normally need to cancel log-on and resubmit a couple of times to connect. ### 3/5 — Great when it works *2026-02-05, version 6.1.10* I use this app to access my schools VPN and it works wonderfully when it actually connects. Many times I have to try and connect over a dozen times for it to work and sometimes it just doesn’t connect period. Other times it connects right off the bat with no issues. ### 4/5 — macOS *2026-02-05, version 6.1.10* Сделайте пожалуйста возможность запускать приложение на macOS ### 1/5 — useless app *2025-11-12, version 6.1.10* pathetic app, when app is opened & after authentication the wifi disconnects ### 1/5 — No Yubikey, hardware key support *2025-11-10, version 6.1.10* The in app browser does not support Yubikey or hardware key when I do Okta login. This is unacceptable behavior today. ### 3/5 — Utterly Annoying *2025-11-08, version 6.1.10* The VPN works perfectly, but seriously, why do I need to enter my email and password again and again several times per day to log in? It’s super annoying and totally ruins the experience. Is it really hard to fix? ### 1/5 — Déboggage non fait *2025-11-06, version 6.1.10* Une mise à jour 6.1.10 manifestement non testée a été diffusée, entraînant le blocage complet d’utilisation du VPN :(( ### 3/5 — Actualización necesaria *2025-10-22, version 6.1.10* La versión actual (6.1.10-749) no se conecta con el servidor, que exige una versión de cliente 6.3, que haya para PC y Mac. Urge una actualización. ### 1/5 — Plain boring corpo software *2025-10-14, version 6.1.9* No wiget no shortcut not able to save multiple URLs. It isn’t able to anything besides opening, connecting and that is it. Every VPN app is better than this. I don’t know why such apps for corporate users have to be trash. ### 1/5 — Do not recommend at all *2025-09-30, version 6.1.9* The worst VPN service I ever used, especially last update. Have to type my password every single time, no autofill accepted, connection breaks all the time ### 1/5 — mismo problema *2025-09-06, version 6.1.9* Da el error de "missing required input parameters" ya he actualizado todo según recomiendan los de servicio técnica, y nada, sigue el mismo error. Un día funciona y al siguiente intento no. ### 1/5 — Not working on iOS iPhone app *2025-09-05, version 6.1.9* Requires Safari/Browser and does not connect when returning to app. Please update/fix. ### 1/5 — Missing required input parameters *2025-08-26, version 6.1.9* This bug is still recurring from using this updated version the second time. ### 1/5 — 無法連線 *2025-08-17, version 6.1.9* 無法連線 ### 1/5 — App does not connect *2025-08-13, version 6.1.9* keeps saying the work portal is unresponsive - i know for sure that it works ### 1/5 — No funciona *2025-08-12, version 6.1.9* Desde hace un par de semanas, dar el error “missing required input parameters” y no funciona nada, por lo que no sirve. Hanactualizado la app hace unos días, pero tampoco sigue funcionando ### 1/5 — Useless for MacBooks *2025-07-28, version 6.1.8* Doesn’t work for MacBooks ### 1/5 — Certifiable trash *2025-07-23, version 6.1.8* Sadly really awful. Cannot disconnect from VPN, have to delete the app or logout to be able to disconnect from the server. If you try to toggle the system VPN toggle, it just re-enables it again. Not to mention the multitude of connection and authentication issues. Have to re-authenticate multiple times a day, 7/10 times it doesn’t work to connect and I have to try again or re-install the app again to make it work. How is Palo Alto networks still in business? ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse “security” app ever *2026-08-03, version 6.3.4* First of all this app looks OLD, second signing in and going back to this app via deep linking just gets me stuck at “CONNECTING”, literally half of my team can’t get past this screen. REALLY BAD APP. ### 1/5 — Latest update (-34) borked the app *2026-07-30, version 6.3.4* Please fix ### 1/5 — 6.3.3 needs to be removed from App Store *2026-07-28, version 6.3.3* 6.3.3 does not work with prisma access ### 1/5 — iPhones unavailable to connect *2026-03-25, version 6.1.11* Provided by my employer. Worked only once after a new install. Need to delete and reinstall every time I need it. No other solutions work. Ridiculously useless ### 1/5 — VPN이라지만 맞나..? *2026-03-24* 우선 앱을 통해 vpn이 잘 되다 말다 잘 되다 말다 하다가 하루종일 먹통되기도 함.. 이걸로만 원격 븥다간 나중에 크게 당합니다. 안정성때문에 별 0개를 주고싶지만 최소가 한개라 한개는 드립니다. ### 1/5 — Authentication Failed *2026-03-19, version 6.1.11* On a fresh install of the app, I input my organization’s portal address and reach my organization sign in and MFA steps. Following successful MFA with Microsoft Authenticator the global protect app says authentication failed with error code -1 and to contact administrator for support. My orgs IT was not able to resolve the issue. Organizations should use proven solutions from other vendors. ### 1/5 — Not able to login *2026-02-12, version 6.1.10* Not able to login, getting error browser should be edge. ### 1/5 — Not compatible with Mac *2026-01-05* After the update, the app is no longer compatible with Mac. ### 1/5 — unable to connect in latest iPhone system *2025-12-26, version 6.1.10* Unable to connect in latest iPhone system ### 1/5 — Do they even update it??? *2025-11-13, version 6.1.10* The app is already on v 6.2.8, released in July 2025, so when will they update it in the App Store? I have a ton of issues on my iPad because they don’t have the latest version on here. ## Most praised reviews (10 highest-rated) ### 5/5 — missing requirement *2025-10-24, version 6.1.10* downgrade to 6.1.4 works ### 5/5 — Can we have an update version to 6.2.8? *2025-07-22, version 6.1.8* Because it’s needed for work occassion ### 5/5 — Funciona correctamente *2025-03-13, version 6.1.7* Primero intente conectar con todos los pasos y no funcionaba, desinstale e instale nuevamente aceptando cada pasos y me pidió iniciar sesión en mi cuenta office 365, todo correcto, funciona ### 5/5 — Need support *2025-03-13, version 6.1.7* Can upgrade to 6.2.6 version? ### 5/5 — [FIXED] Stopped working on macOS after last update *2025-02-27, version 6.1.7* UPDATE: Thanks for fixing the issue, please keep in mind that this app is useful for macOS users as well. ———————————————————————— The application stopped working on M series Macs with the error: "Missing required input parameters". Please consider fixing it. ### 5/5 — Apple user 蘋果使用者 *2024-11-15, version 6.1.6* Hi Team Palo Alto, I’m a contracted apple user from Taiwan (Ren’Ai branch city hospital, Taipei) and recently am facing three issues about GP (global protect): 1. My MacBook Air early 2016 with 2G RAM downloaded an earlier version of GP in Feb 2024, but now it can’t work. Please help reload the compatible version of GP so I can work on my laptop. 2. My iPad Air 2 (early 2014) can't receive sound source from VPN linkage, please help fix it. 3. The GP Lagecy is a good business program, can this program relaunched because my MacBook Air early 2016 may work with this edition. ATB, Radiologist Dennis Chia-Hao Liu —— 您好，Palo Alto 團隊，我是來自台灣（台北市仁愛分院）的蘋果簽約用戶，最近面臨 GP（全球保護）的三個問題： 1. 我的 2016 年初配備 2G RAM 的 MacBook Air 在 2024 年 2 月下載了早期版本的 GP，但現在無法運作。 請協助重新載入 GP 的兼容版本，以便我可以在我的筆記型電腦上工作。 2. 我的iPad Air 2（2014年初）無法透過VPN連動接收音訊來源，請幫忙解決。 3. GP Lagecy是一個很好的商業程序，這個程序可以重新啟動嗎，因為我的MacBook Air 2016年初可能可以使用這個版本。 ATB， 放射科醫師 Dennis Chia-Hao Liu ### 5/5 — Nice App *2024-09-03, version 6.1.5* Thanks for your service. ### 5/5 — tidak bisa konek *2024-06-22, version 6.1.5* versi ini tidak bermasalah, tidak bisa konek ### 5/5 — Impossible de se connecter avec iPhone 15 plus *2024-05-09, version 6.1.4* Je ne peux pas me connecter à Global protect avec mes données cellulaires . Si je mets ma carte SIM dans le iPhone 10 de mon conjoint ou d’un Samsung 9, et que j’utilise mes données cela fonctionne. J’ai mis ma carte SIM dans un autre iPhone 15 plus et cela ne fonctionne toujours pas. Est-ce qu’il y a des personnes qui ont des iPhone 15 plus et rencontre le même probléme? Merci ### 5/5 — iOS16だと対応してないの? *2023-11-09* バージョン6.1.0-84にアップしたらVPN接続できなくなった iOS16に対応していないならアップできないようにしろ 元に戻せ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*