# Globe Life — user reviews > 120 indexed App Store user reviews of Globe Life by Globe Life, rated 2.80/5 from 93 ratings. - Source: https://appshunter.io/ios/app/globe-life/id981972208/reviews - App overview in markdown: https://appshunter.io/ios/app/globe-life/id981972208.md - Rating breakdown: 5★ 35 · 4★ 4 · 3★ 6 · 2★ 7 · 1★ 41 ## Newest reviews (10 of 120) ### 4/5 — Needs work *2026-07-13, version 2.0.3* When trying to pay using my bank account I’m required to fill in a routing number of course. This automatically brings up the name of the financial institution but your app insists that I fill in the name of the said institution and won’t let me move forward. I then have to choose the pay by card option, which I don’t like. Perhaps if you fix this portion of the app I would give a higher rating. Also I think when choosing a policy number to pay on, when the number is selected the name on that policy should show. Thank you ### 4/5 — Easy to use *2026-06-30, version 2.0.3* super simple and fast we like it!! ### 4/5 — First use of app *2026-06-24, version 2.0.3* I have previously worked through your website when I received emails saying my payment was due. I did not receive a payment due notification from you this time (?) and consequently forgot to make the payment.. You did at least notify me through email that my insurance was canceled and I was not covered until I rectified the situation. I did not like auto debits coming out of my account, which is why I do it the way I’ve been doing it. I did get the situation rectified. I went directly to your site from the warning email you sent and corrected the issue. I was able to get online to your site but… When given the option of verifying my ID via text or email I chose text. I put in the requested verification code in when I received it, but it would not let me in. Tried twice. Then I tried email and I received the verification code through the email. It accepted that one and I was able to gain access and complete the payment transaction to catch up my policy. Everything else worked fine and payment was made through my bank. Since then, I’ve downloaded your app and I tested it to see if I could get in and conduct business and it seems to work fine. BIG improvement over your prior online payment system, which used to drive me bonkers because it basically sucked. Kudos for correcting the situation! ### 4/5 — no1mad *2026-06-22, version 2.0.3* You need to allow a way to add a payment method, not just for auto pay, but for manual payments also, because the way it is now we have to add our payment method every time we pay which is ridiculous. So please add a feature to allow us to add a payment method. ### 3/5 — Discrepancies within *2026-06-15, version 2.0.3* I don’t recommend setting up auto pay through this app or GlobeLife! When you set up auto pay for a certain day, they will pull within 3 days regardless of the date set up, which for someone like me caused me to get hit with negative fees. This has happened twice. The first time I thought it was my mistake-this time it is clearly their own doing . They pull the amount they want and when they want. Best advice would be the “DEBIT PAY” which is bad for business ### 2/5 — Terrible *2026-06-11, version 2.0.3* The app itself is terrible. When you go to make a payment, the drop-down arrow gives you the choice, credit card, debit card, checking or savings… But instead, you have to choose one input your name, and all the information again save it..then you have to go back again and actually click make a payment and then it goes through. I thought I had made a payment could figure out why it was taking so long to clear was because the payment was never accepted. because of the stupid process, you gotta go through fix the app! ### 5/5 — World Class App *2026-03-26, version 2.0.3* Super sleek and smooth! Love the App! ### 5/5 — Glad there is a portal! *2026-03-26, version 2.0.3* I’ve had GL family heritage for years, and I’ve been filing claims off the website and always have wondered if there was a way to see how much I have saved along with my policy information. This app is a great addition! Thank you!! ### 5/5 — Great company *2026-03-26, version 2.0.3* Great company and have dealt with multiple agents who are all helpful ### 1/5 — Very unhelpful app *2026-02-03, version 2.0.3* Logging in is a nightmare. Never remembers your log in info, even if you save it. Always delays when logging in. Always asks for you to enter a code after logging in with all your information provided. I just had to log in 2x and provide 2 codes both times and change my password…As if a scammer is trying to log in to pay your bills…… Make this easier good god!!!!They send mail not stop too!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Total disappointment *2026-08-28, version 2.0.4* Simply put I have 0 issues signing into the website! However using the app always says it’s the wrong password/ username! I gave up on the app it’s pointless at this point to me when I can just sign in online ### 1/5 — Chaotic App *2026-08-19, version 2.0.4* App was very difficult to navigate, and it was a pain having to re-enter account and payment info every time you use it. I’m going back to paper billing. ### 1/5 — Despicable *2026-07-28, version 2.0.3* 0-Star – Extremely Disappointed My experience with Globe Life has been one of the most frustrating customer service experiences I have ever had. My husband has a whole life insurance policy with Globe Life, and I am an authorized user on the account. Despite that, we have been repeatedly mishandled by customer service representatives. We were instructed to re-register our online account, which we did. However, we continue to experience the same problems. We have had to reset our password multiple times, and we are still unable to make payments through the app. Every time we call for assistance, we receive different answers instead of an actual solution. Even worse, several representatives have been rude, dismissive, and have hung up while I was trying to explain the situation. That level of disrespect is completely unacceptable. Customer service representatives should be trained to listen, communicate professionally, and treat customers with dignity and respect. You never know what someone may be dealing with personally, and hanging up on customers only adds to the frustration. We have sent multiple emails detailing the ongoing issues with the app and the poor treatment we have received, yet nothing has been resolved. Because of Globe Life's technical issues and failure to provide competent customer service, our payment may now be late even though we have always paid our premiums months in advance and have maintained our account responsibly. It is a crying shame that a company entrusted with protecting families cannot provide reliable customer service or maintain a functioning payment system. Globe Life needs to invest in better training for its representatives, improve its mobile app and online portal, and start treating loyal customers with the respect they deserve. I cannot and will not recommend Globe Life based on our experience. We expected professionalism and accountability, but unfortunately, we received neither. ### 1/5 — App doesn’t work right at all *2026-07-22, version 2.0.3* App does not work right at all ### 1/5 — Terrible App *2026-07-09, version 2.0.3* This app is awful. I had so much trouble trying to sign in to pay my bill. I finally had to call my payment in. One month it would work then the next month it wouldn’t. The older app was not perfect,but it was much better than this new one. ### 1/5 — Log in sucks *2026-06-16, version 2.0.3* I can never log into my account. It says the username or password are incorrect. But I am able to log into it on my laptop. ### 1/5 — Rating *2026-06-11, version 2.0.3* Not happy been trying to get whole life and I keep getting the run around. ### 1/5 — Can save payment methods *2026-06-10, version 2.0.3* Can not save payment methods meaning bill pay is cumbersome. Not very responsive and UI needs a lot of work to be customer friendly. To many steps for a simple task ### 1/5 — A complete joke *2026-04-07, version 2.0.3* I’ve had this app for over a yr and every month it’s a glitch or it’s not working , when I submit my payment it’s a or miss if it goes thru , just like now im tryna make a payment and it’s saying error ugh complete joke ### 1/5 — App sucks *2026-03-23, version 2.0.3* It always set me up to change password give me a hard time just to log in to make a payment ## Most praised reviews (10 highest-rated) ### 5/5 — Ann410 *2026-08-04, version 2.0.3* The ease of reviewing my policies and making payments without having to go through the entire app ### 5/5 — Got the job done! *2026-08-04, version 2.0.3* I was able to update my payment card, and pay my bill on their website without too much hassle! It was very helpful being able to take care of my account without leaving my house! 👍 ### 5/5 — Excellent *2026-07-15, version 2.0.3* The application was approved and I was able to create my account in the phone app easy also the Insurance agent was very professional and helpful. The Agent and Team gave us the information and support needed. ### 5/5 — Technical and payment support *2026-07-10, version 2.0.3* Most importantly I didn’t have to go through an excessive wait period. The agent was very professional, kind and patience. She walked me through everything and finally help me get properly registered on line. Others missed a step. ### 5/5 — App *2026-07-03, version 2.0.3* Very Nice ### 5/5 — App *2026-06-19, version 2.0.3* Great! Easy to do what you need to do. ### 5/5 — Big improvement! *2026-06-02, version 2.0.3* Love! ### 5/5 — Family Heritage *2026-04-08, version 2.0.3* So happy to have a client portal for family heritage! ### 5/5 — Great customer service!!! *2026-03-30, version 2.0.3* Love the company and what they stand for. Really helps in a time of need. Bonus: return of premium with family heritage! It’s like free benefits! ### 5/5 — Finally an app! *2026-03-30, version 2.0.3* So glad an app has been developed to view my policy information! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*