# GlobeOne: Get More from Globe — user reviews > 593 indexed App Store user reviews of GlobeOne by Globe Telecom, Inc., rated 4.50/5 from 6,581 ratings. - Source: https://appshunter.io/ios/app/globeone-get-more-from-globe/id1555659963/reviews - App overview in markdown: https://appshunter.io/ios/app/globeone-get-more-from-globe/id1555659963.md - Rating breakdown: 5★ 5,141 · 4★ 611 · 3★ 209 · 2★ 78 · 1★ 542 ## What do users think of GlobeOne? Overall sentiment: negative **Pros** - 👍 Works perfectly - 🚀 Fast and responsive **Cons** - 🐛 Frequent crashes - 💳 Payment issues - 🔒 Security concerns - 📱 Compatibility problems - 🤖 Poor customer service - 🤯 Confusing user experience - 🗑️ Useless features - 🔋 High data consumption **Commonly reported bugs** - Login issues - Registration problems - Inability to access accounts - Unreliable data/load tracking **Most requested features** - Improve payment processing - Enhance security measures - Optimize app performance - Provide better customer support - Simplify user interface - Introduce data usage tracking ## Newest reviews (15 of 593) ### 3/5 — 3rd world app *2026-07-29* One has to transfer cash to the app and pay a surcharge for doing so. Ridiculously inefficient and a money-grab. Poor people have to pay…to pay. Make it make sense. **Developer response:** Hi, thanks for the feedback. There’s no convenience fee for payments made within the GlobeOne app itself. If you saw a charge, it likely came from the cash-in channel or partner service you used to pay. Could you email us at support@globe.com.ph with your payment method and a screenshot of the fee? We’d like to look into this directly. ### 2/5 — Roaming dropped out *2026-07-18, version 1.21.0* Purchased roaming for an overseas trip. This morning it has stopped working and has disappeared from my app- I can’t even find evidence of having purchased it. It still had several GB and about 2 weeks left on the plan. I’ve had to purchase a second plan to tide me over until I get back. ### 3/5 — A couple issues *2026-07-07, version 1.20.0* First, there is no way to see which promo is being used and you can’t see when it expires. You tap on the unli data circle and you just get an error. Next, the app keeps notifying me to update to the latest version. But when I go to the App Store, there is no update!!!!! ### 4/5 — Easy to see Bill and pay bill no need to go to branch to pay. *2026-05-30, version 1.18.0* Easy to use app ### 1/5 — Not for visitors *2026-05-14* Horrible experience for visitors, hard to verify identity and won’t accept verification documents. Secondary data randomly stopped working for me and no amount of resets fixed this issue. At this point you might as well pay for roaming as it’s far more reliable. ### 1/5 — Worst app ever and customer experience. *2026-05-14* Worst app and worst customer support I’ve ever experienced. Pag sa bayaran mabilis ang process eh. Pero pag need ng technical or other processes it takes forever. We’ve been a Globe Customer since 2012 more than a decade til now wala parin pag babago sa Home Plan namin wala silang ginagawang upgrade sa system nila. What a joke. 2026 na napag-iiwanan na ng other provider. This is disappointing ### 1/5 — Difficult to use cannot activate can’t get help *2026-05-04, version 1.17.0* I’ve tried to verify sim multiple times and it keeps failing I cannot find any way to contact and get help I want to refund and get a sim that works here as I’m already half way through my stay very difficult to use or activate ### 1/5 — Worthless *2026-04-30, version 1.16.0* This has to be the most worthless app and SIM card that I’ve ever had. I got a Globe SIM that should have been a brand new number. What I got was a used number and I could not change to get a new number. I’m in the states now and wanted to load my SIM with international calling and data. Did that and I can’t make any calls or text. Worthless just plain useless service. If I could give them a negative I would!!! ### 1/5 — Useless!! *2026-04-14, version 1.15.2* The app will not upload my verification documents. I have paid for this PH sim and I cannot use it as it will not allow me to verify. There is no support or help option to get in touch with them to troubleshoot the issue. So it is absolutely useless! If anyone from globe actually reads this review please get in touch with me so I can either verify my sim and actually use it or get a refund. Thanks! ### 1/5 — Total waste doesn’t work *2026-04-12, version 1.15.2* Verification process fails every time! Waste of time, money and effort. Use a decent service and save yourself a whole lot of stress and wasted time trying to get verification ### 3/5 — No response *2026-04-09, version 1.15.2* I requested to downgrade my subscription with globe because as you can see I haven’t even use 1 gig with the your slow internet service. This was requested almost a month ago but no response up to now! Your service is below sea level. You only care about money!! ### 1/5 — Broken for over a week *2026-04-07, version 1.15.2* Keeps crashing when trying to add load or buy promos ### 1/5 — Nightmare *2026-04-03, version 1.15.2* Whoever is behind this maze should be put in jail and throw keys away. ### 1/5 — Absolute nightmare — avoid at all costs *2026-04-02* ★☆☆☆☆ I purchased a travel eSIM through GlobeOne and was completely unable to activate it. The reason? Their system requires a one-time PIN (OTP) to verify the eSIM… but the OTP can’t be delivered because the eSIM isn’t verified yet. Yes — a perfect Catch-22. After multiple failed attempts, the app then locked me out with a message saying I’d tried too many times and needed to wait two hours. So not only does their system fail, it punishes you for trying to fix it. Customer support is just as bad. Their website sends you in endless circles of “help” articles that all say to click a “Get Help” button that doesn’t exist anywhere. It’s like a joke—except you’re the one paying for it. I eventually had to track down their Facebook page just to reach a real human. The response? “We’ll get back to you in 15 minutes to 24 hours.” That’s not support—that’s a gamble. A company that makes activation this broken and support this inaccessible clearly does not care about its customers. If you’re traveling and need reliable connectivity, do yourself a favor and choose literally any other provider. ### 3/5 — More room for improvement *2026-03-30* Always routing your customers to an automated answering machine and no option to speak to a live agent in 211 ## Most critical reviews (10 lowest-rated) ### 1/5 — Load issue *2026-08-19, version 1.23.1* Globe keep on deducting load even if I don’t use any service and using WiFi. Can’t even refund the deducted load amount ### 1/5 — Roaming *2026-08-17, version 1.23.1* The phone is turned off, If I look at it you charge me extra for roaming. Turn off the roaming charges! Now please. ### 1/5 — Cant use own load to buy promo for my kids *2026-08-12, version 1.23.0* Useless app, if functions keeps failing. Fix your app and test it properly before deploying and adding more features that doesnt work porperly ### 1/5 — Pay bills program *2026-08-07, version 1.22.0* This program was written by an amateur. For example, - I could be not enter a period in the amount. And that amount should have been available as a drop in. - Hitting Choose a payment method after entering data should bring back the form populated with the already entered data. And so on… ### 1/5 — Horrible App *2026-07-21, version 1.21.1* Always erroring out and enough adds! If I don’t want to do something one time stop spamming with them!!! ### 1/5 — Needs a massive improvement *2026-07-19, version 1.21.1* I already have regular load and sufficient balance so tell me why I have to use a different payment method when trying to purchase a promo for a different number. Making me spend more money. Also look into improving your eSim registration it’s done poorly cant even get pass the verification stage wasted nearly 2kphp and didnt even benefit from it. Bought it because had to go home for an emergency and ended up having to buy for a physical simcard. Globe do better. ### 1/5 — 0/5 stars. Beware if you are an international traveler. *2026-07-17* I had an awful experience with GlobeOne. As an international traveler, I was required to upload proof of my hotel stay and my departure flight to register my eSIM. I provided screenshots of both, including my hotel receipt and flight confirmation, but my registration was repeatedly rejected with no meaningful explanation. I was traveling between islands and didn’t have time to visit a Globe store immediately. When I finally made it to a Globe representative at a mall, I was told my number had already been forfeited because the registration wasn’t completed in time. To make matters worse, I was also told there would be no refund for the service I had already paid for. The registration requirements were unnecessarily difficult for a tourist, the verification process failed despite me submitting the requested documents, and customer service offered no solution other than telling me I had lost both my number and my money. I’ll be disputing the charge with my credit card company. There are plenty of other eSIM providers that don’t put customers through this kind of hassle just to get mobile data. I would not recommend GlobeOne to international travelers. ### 1/5 — No option to change from physical sim to eSIM *2026-07-13, version 1.21.0* Useless claim…no option of changing from physical sim to eSIM…it’s been too long I’m waiting for the option to come out but until now I can’t change my sim to eSIM…the only option is to change to 5g sim…still useless because it still physical sim I need to convert my number to eSIM…. ### 1/5 — Cannot send messages *2026-07-10, version 1.21.0* I have enough load balance,already on roaming status even bought a roaming data but still cannot send a message through my globe number.kindly fix your service ### 1/5 — Tourist eSIM? Very bad experience! *2026-06-02, version 1.18.0* The registration process keeps failing with random errors, impossible downloads and session timeouts. Good that I already paid the money upfront which makes me try harder. Customer service is an abysmal Facebook messenger chatbot. Never again if I don’t get this to work today. ## Most praised reviews (10 highest-rated) ### 5/5 — Payment and tech service *2026-08-16, version 1.23.1* Well so far so good no problem on my internet and off course tech fast service is great no comment.Keep it up Tech Crews God blessed you all ! ### 5/5 — GoLonger50 *2026-08-11, version 1.22.0* GoLonger50 ### 5/5 — Fantastic App *2026-08-06, version 1.22.0* Great app providing great experience ### 5/5 — Globe load *2026-06-07, version 1.18.0* Easy and fast ### 5/5 — Easy Pay *2026-06-04, version 1.18.0* Very convenient and easy payment process. This is much better than going to the Globe customer care office and wait for your turn so you can settle your bills with customer service. Online payment is the best. ### 5/5 — ⭐️ *2026-03-07, version 1.14.2* Always use globe while travelling in the Philippines, always easy to use and great deals. ### 5/5 — Moses & isaiah FB page *2026-02-25* Amazing Power👍 ### 5/5 — Easy *2026-02-09, version 1.13.2* Easy to pay my bill! ### 5/5 — Bago maka avail need muna susceptible bayan proces *2026-01-02, version 1.11.0* Oks na ### 5/5 — GoPromos *2025-12-26, version 1.11.0* Awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*