# GLOBUG APP — user reviews > 55 indexed App Store user reviews of GLOBUG APP by Mercury Energy. - Source: https://appshunter.io/ios/app/globug-app/id482508521/reviews - App overview in markdown: https://appshunter.io/ios/app/globug-app/id482508521.md ## Newest reviews (12 of 55) ### 1/5 — Horrible app *2023-07-01, version 5.4.0* This app needs a fix and it needs it quickly. It does not allow me to reconnect my power after I top up so I have to call then i get put on hold for hours! Please fix!! ### 1/5 — Fix Reminders *2023-06-21, version 5.4.0* I can update my reminder so my balance went far below than I’d like. Very very frustrating. ### 1/5 — Constant issue *2023-05-16, version 5.3.2* First time I have ever left a review for anything, this app is great when it works but it hardly works as it sits on constant loading screen all the time. If you are going to have an app that people rely on please make sure it works! ### 1/5 — Doesn’t work with iOS *2023-03-19, version 5.3.2* I’ve used several iPhones to log in but it just wouldn’t work at all. I thought it was only me but I’ve noticed other iOS users have the same issue. ### 1/5 — Fix problem please *2022-12-03, version 5.3.0* I topped up my account while it is still connected and it still hasn’t gone in my account but already deducted from my bank account. Very disappointed ☹️ Please fix problem ### 1/5 — So frustrating *2022-12-02, version 5.3.0* Honestly I never leave reviews but this app calls for it. It constantly logs you out so if you don’t have your card details saved somewhere else it’s a hassle. You can’t save card details and it’s honestly over all slow to use. Really need to up the quality. ### 1/5 — . *2022-02-10, version 5.1.46* Poor customer service. Asked three times over the course of 2 months to add my partner’s name to the account but kept failing to do so. The app is always crashing. ### 1/5 — App not working! *2021-08-13, version 3.3* Over the past couple of weeks my app hasn’t been working, nor has it been correct with balance sometimes not even letting me top up It’s a worrie to say the least What’s goes on guys?? ### 1/5 — Problems *2019-06-10, version 3.3* Problems with this app every time I use it ### 1/5 — Not a great app *2018-11-12, version 3.1* A lot of issues with the app. Never works properly, never lets the payments go through. Keeps malfunctioning. Useless ### 1/5 — URGENT WORK NEEDED *2018-11-03, version 3.1* I have just read all reviews and clearly there have been issues with this app for years but nothing seems to have been done to fix issues!! Terrible service.. Why have feedback if it’s not read or used to improve service! ### 1/5 — Poor app *2018-10-27, version 3.1* App is constantly crashing and will not let me top up my power. (Oops something went wrong) is what I constantly have to put up with ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-04-05, version 5.7.3* The worst app I’ve ever used! It’s useless I rate it -5 ### 1/5 — Globug Issues *2026-01-02, version 5.7.2* This App is awful Cant top up at all, gives false reading. This huge power company rips off the poor people who can’t get power from other power companies. Their excuse is they trying to update since December 2025. Fraud charges should be handed to shareholders. ### 1/5 — Glo-bug *2025-07-26, version 5.6.0* I used to like this app. I've been with Glo-bug for almost six years, but they are not helpful anymore. I'm considering switching soon. Thanks 😏 ### 1/5 — Log in *2025-03-15, version 5.6.0* Login issues so annoying ### 1/5 — disgusting *2024-03-20, version 5.6.0* fix your damn app ### 1/5 — Not happy *2023-09-26, version 5.6.0* There’s something wrong with the app, it’s been frozen for about a week now! ### 1/5 — Cant get into app *2023-08-13, version 5.4.0* Cant load app on phone to use ### 1/5 — 😔 *2023-08-08, version 5.4.0* App isn’t working 😅 ### 1/5 — App won’t open ? *2023-07-07, version 5.4.0* App won’t open on my phone past few days. How do i check/ top up without it? Probably time to move to a different provider. Will i get my remaining balance refunded? ### 1/5 — Slow *2023-07-03, version 5.4.0* The app does not have an option for saved cards so every time I top up I have to grab my card. The app does not have the reconnect button available once I’ve topped up which is annoying because then I have to use the online version. Calling to reconnect is such a hassle because the machine operator keeps repeating herself. The reminder notifications works every once in a while when it wants to. Overall, slow and inconvenient app which needs developing because this is an essential tool for people. ## Most praised reviews (10 highest-rated) ### 5/5 — Doesn’t work *2018-12-10, version 3.1* Won’t let me sign in, the woman on the phone says nothing can be done about it. I can sign in on website but not app ### 4/5 — Developer Request *2020-05-21, version 3.3* Handy App but is there a way to save credit card details. Could there be an use CC assigned to App Store or Google Play accounts as a safe payment gateway? ### 3/5 — Frequent issues *2023-07-20, version 5.4.0* It's a useful app overall, but after topping up the acc it doesn't let me reconnect my power. It will stay frozen saying "disconnecting" and doesn't refresh and/or give the option to reconnect the power. We'll have to either ring up or go on the website to do it. ### 2/5 — Logging troubles *2023-05-14, version 5.3.2* I downloaded the app a while ago and now it wont let allow me access to my account ### 2/5 — Fix these issues *2022-01-18, version 5.1.46* App is not good it keeps logging out,I always need to log back in, also the app is not giving accurate readings, has the app been updated? Or maybe it needs to be updated. Need to deal with these issues asap. Frustrated user 😠🤔 ### 2/5 — Constant issues *2021-12-20, version 5.1.46* App is good when it is working. When it is not working reminders fail to send alerts, will not give option to top up and stays on reconnect page. Does not give accurate readings ### 2/5 — Needs fixing *2020-02-21, version 3.3* Handy for topping up online but Never sends alerts when power goes below the threshold set for reminders despite notifications all turned on. Very frustrating. ### 2/5 — Terrible App *2019-11-16, version 3.3* Not happy with this App it’s getting slower and it gets timed out every time I top up I think it time to fix this app. ### 2/5 — Fix this app please *2018-03-28, version 3.0* Great idea and sensible features but this app needs serious help and attention for your customers to use it. This app consistently displays a message of “Oops something happen /try again” - Really its a joke.It has never worked properly and it feels like it’s been abandoned by your company ,which in turn has a customer feeling they are not worth your while having a well functioning app. In this day and age it’s not really good enough. ### 2/5 — Zzz *2017-12-01, version 3.0* First 10 minutes into using the apps and it’s already bugging... Please fix. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*