# Glofox Pro - Staff App — user reviews > 29 indexed App Store user reviews of Glofox Pro by Glofox UK, rated 2.60/5 from 46 ratings. - Source: https://appshunter.io/ios/app/glofox-pro-staff-app/id1464934622/reviews - App overview in markdown: https://appshunter.io/ios/app/glofox-pro-staff-app/id1464934622.md - Rating breakdown: 5★ 15 · 4★ 1 · 3★ 1 · 2★ 7 · 1★ 22 ## Newest reviews (11 of 29) ### 1/5 — Glitchy glitchy glitchy and ZERO customer support *2024-08-08* I work as a franchisee for Jazzercise. We just migrated our whole system to Glofox and it’s been so messy and an awful headache. Classes disappearing randomly, and from the customer end, countless emails when booking a class and no way to opt out. I try to make changes to my membership as a Jazzercise customer and I’m unable to because my phone number is more than 8 digits (who doesn’t use their area code in their phone number in 2024???) I’ve sent emails to Glofox customer feedback with zero response. This whole system is frustrating and disappointing and is not helpful to our business. For as much money as it costs it really feels like this was money thrown away to a heaping, flaming pile. EDITED: after emailing Glofox a THIRD time, I received a reply that they won’t be helping me at all since I’m a lowly franchisee and not a studio owner! Wow! Before you waste your money on this system, you better do your research on this company. ### 1/5 — Glitchy glitchy glitchy *2024-08-04* I work as a franchisee for Jazzercise. We just migrated our whole system to Glofox and it’s been so messy and an awful headache. Classes disappearing randomly, and from the customer end, countless emails when booking a class and no way to opt out. I try to make changes to my membership as a Jazzercise customer and I’m unable to because my phone number is more than 8 digits (who doesn’t use their area code in their phone number in 2024???) I’ve sent emails to Glofox customer feedback with zero response. This whole system is frustrating and disappointing and is not helpful to our business. For as much money as it costs it really feels like this was money thrown away to a heaping, flaming pile. ### 1/5 — Usual rushed and poor app from Glofox *2024-07-05, version 2.0.0* Glofox have released a rubbish app, which is a big downgrade on their previous one. Full of bugs, it summarises Glofox lack of grasp on technology and app/website development. Wish they could scrap this and bring back the old app. ### 1/5 — Do not use for your business *2024-04-28, version 1.2.3* Riddled with bugs and errors - it’s just sloppy. Mortifying that people can get away with selling something that works so poorly. ### 1/5 — Horrible *2023-09-21* Extremely expensive and almost impossible to get help from a live person when you need it. My business closed and I was only 2 days off from giving them a 30 days notice so they charged me for another 3 months. So many bugs and glitches that made me lose money and students. I originally signed up with the promise that they'd have auto payments on packages but they never got it. Customer service is awful. ### 1/5 — Huge lag *2023-04-05* Huge lag, no timely updates for reports. No way to store check out purchases. **Developer response:** Thank you for sharing your experience. To better address these concerns, could you provide more details about the specific lag issues and the reporting updates you're looking for at mobilefeedback@glofox.com? Additionally, any additional information about the check-out purchase feature would be helpful. Thank you! ### 1/5 — GloFox *2023-01-11, version 1.2.3* Since I can’t find where to post my review on my whole GloFox experience I’m going to do it here. They are absolutely the worst company i have ever dealt with. First off they are way overpriced and there is ZERO customer service. We bought the program for our new gym, it didn’t activate until a week after we opened. They told us they were going to setup a Zoom meeting to help us integrate their system to our website which they never did so I had to figure it out myself. Because of this i had many questions to fine tune their system so I called them every day. You can only get ahold of them on the phone in the morning after being on hold for hours. They tell you to email them your questions but if you have multiple questions they would only answer one of them then get back to you the next day with another one and it continues for days. Absolutely ridiculous! Then when you get ahold of them they treat you like you don’t exist, continuously cutting you off in the middle of explaining why you are calling. It’s like they don’t understand this is our livelihood and how we put food on our tables. Also they have a zero refund policy so if you decide to use their services (strongly don’t recommend) don’t pay the full amount because you’ll never see that money again. Oh and this app is unusable! ### 1/5 — Useless *2023-01-03* Not sure what the point of the app is since the app does not allow you to do 95% of what you can do on the desktop version. **Developer response:** Thank you for your feedback. We're actively working on aligning the app's functionality with the desktop version. If you have specific suggestions or needs, please share them at mobilefeedback@glofox.com. We're committed to enhancing your app experience. ### 1/5 — Disappointing *2022-08-18* This app offers very little features. I own a franchise and moved over to Glofox and it blows my mind how little it does. I can not charge a member who is late on payment, I can not edit a membership price or apply discount, I can not see the members barcode or date of last entry…very hard to run my gym on the go with this “pro” app. **Developer response:** We understand your concerns about the app's features, and we're eager to receive more input to enhance your experience. Please reach out to us at mobilefeedback@glofox.com with your specific needs and suggestions. We're committed to making the app better and meeting your expectations. ### 1/5 — Customer Support Does not Exist *2022-05-13, version 1.2.3* Spending over $6,000 per year for this software and its physically impassible to get any level of customer support. When looking to purchase the software the customer support/service was amazing. Once purchased - nothing. This is my second year with the app and we will be moving back to mindbody or another service at the end of this current subscription. ### 1/5 — Glitchy app. *2021-06-27, version 1.2.3* App does not even show courses on there. No way of booking clients in or even seeing who is attending courses. Rang support 3 days later and 2 course dates down manually marking off customers ## Most critical reviews (10 lowest-rated) ### 1/5 — $1500 charges with no explanation *2026-04-07* Over $1,500 in charges were withdrawn from our business account without a clear or substantiated explanation. Despite multiple attempts to resolve the issue, support responses were vague, deflective, and failed to provide any meaningful accountability. For a platform serving small businesses, this lack of billing transparency is deeply concerning. Clear communication and financial integrity are not optional—they are foundational. Given that Glofox operates under the same parent company as ABC Trainerize, this experience has raised broader concerns about trust, billing practices, and support across their ecosystem. We are now actively evaluating alternative platforms. ### 1/5 — Hard to log In constantly *2026-03-07, version 2.1.3* This app doesn’t do as it’s says on the tin, hard to log in , I put all my correct information in and still does not let me login, totally unacceptable 🙈 ### 1/5 — Another failure *2025-10-14, version 2.1.0* Another Glofox update, again failed communication, staff can’t get logged in to see who is class, constant crashes and starting to look at other options. Surely nothing can be worse than this. ### 1/5 — T E R R I B L E *2025-10-08* It’s a wonder this company has any paying customers remaining with how terrible this product is. If Glofox in browser is a 5/10, the Glofox iOS app is a 0/10. The entire product team needs to be fired and replaced. ### 1/5 — Worst App Ever Made *2025-04-24* I honestly don’t have anything positive to say about this system. GloFox always crashes, logs you out 50% of the time. The app function does not do nearly as much as the web browser version. Which doesn’t not make it fluid for our trainers to interact with clients and see their notes/goals. You can only see the schedule for that day, how is that any use? Will be switching over to a new system. ### 1/5 — Recently update causing issues *2025-04-07, version 2.0.0* Since the most recent update I'm constantly getting Logged out of th app when I don't want to so then have to find studio and log in again. About half the time my home studio can't be found and I have to delete the app and reinstall it again so it will work . ### 1/5 — Overcharge and won’t let you cancel *2024-11-20* Do not use this company, they have a huge sales team but once signed up they do not let you leave. I have been charged 3 months at 300% the price I agreed to and have requested multiple times to cancel with their so called customer support saying they cannot help but they will pass massage to management who you never hear from. This has been going on from months and they are charging me without letting me cancel. Avoid at all costs if you don’t want to be permanently trapped and charged insane prices. ### 1/5 — App issues *2024-09-22* It will not allow to change the time on classes. It used to but now when I tap the time the calendar pulls up ### 1/5 — DO NOT BECOME A CLIENT *2024-09-19* Glofox has to be the worst company to deal with, can never speak with a supervisor, making changes to the system that is non sense rather then fixing the actual problems that benefit the paying client. For 5 months pictures should up horizontal, it was such a long process to upload pictures so we just stopped, they fixed the picture issue now but, I don’t know who’s great idea it was to NOT ask for address or force potential client to sign waiver, now we have to make potential client download our app and it then forces potential client to sign waiver. Glofox is so out of touch with with who’s important, even McDonald’s has better customer support then Glofox. ABC should be ashamed!! ### 1/5 — JR *2024-08-22, version 2.0.0* I haven’t been able to see future bookings on classes for weeks now since the last app update. I can only see who’s booked in on that day of the class. Absolute nightmare for early morning classes. Pretty shocking oversight as there’s not much complexity to the app itself. ## Most praised reviews (8 highest-rated) ### 5/5 — Perfect for on the go! *2022-09-30* I’ve used a several gym softwares over the years that I’ve owned my gym and this one is by far the easiest to use. I love that I have the functionality on the go to manage things from my app while my computer isn’t accessible. So glad I made the switch to Glofox!! **Developer response:** We're delighted you made the switch and that our app has been a valuable addition for your gym. If you ever have more feedback or suggestions, please feel free to share at mobilefeedback@glofox.com. We're here to make your experience even better! ### 5/5 — Blown away. Awkwardly. *2019-08-16* Glofox kind of blew my mind. I was pleasantly surprised. Like, awkwardly. It’s that much better than my expectations. To the point where I’d write this. **Developer response:** Thank you for your kind review! We are always working hard to improve, so great to hear it's on the things that have an impact for you ### 4/5 — Great service and support! *2023-08-11* They have been with me every step of the way! It is pricy but you get what you pay for a system that works in your favor! Already live in 1 week! You get what you put into it! Once you learn the system it’s quite easy to monitor and navigate! **Developer response:** Thank you for the positive feedback and for sharing your journey with us. We admire your dedication, and we're here to support you all the way! Thank you for choosing Glofox. ### 2/5 — Hard to see booking now *2025-12-18* It seems like the app changed recently such that bookings are hard to see. It’s like a microscopic 1/1 on my iPhone 17 pro max. Please fix! ### 2/5 — No Import/Export Calendar function *2025-06-19* Twice as much data entry to create appts in different softwares because GloFox doesn’t allow calendars to be imported and exported. ### 2/5 — No check in mode *2024-08-15* App only has sign up mode for new members, there’s no mode for returning members to check in. ### 2/5 — Only works in portrait mode *2024-08-12* Glofox pro app for iPad only works in portrait mode. Wrote to developers a month ago and after going around in circles several times to convince them their app only works in portrait mode on iPad, still nothing. Annoying and close to useless. Very glitchy. ### 2/5 — Nor the best app *2024-05-02, version 1.2.3* Glitchy, doesn’t update bookings, has limited functionality. For the cost I pay as a studio owner this needs to be better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*