# Gloria Jeans — user reviews > 50 indexed App Store user reviews of Gloria Jeans by Retail Food Group Limited, rated 1.90/5 from 97 ratings. - Source: https://appshunter.io/ios/app/gloria-jeans/id1568034926/reviews - App overview in markdown: https://appshunter.io/ios/app/gloria-jeans/id1568034926.md ## Newest reviews (16 of 50) ### 1/5 — Can’t log in *2025-06-11, version 1.1.143* Please fix the log in issues. I’ve tried resetting my password multiple times and being told my username or password is incorrect. ### 1/5 — Can never login to existing account *2025-02-14, version 1.1.143* Have downloaded app and CANNOT log in; says login with my email exists but doesn’t let me access it! ### 1/5 — Worst App *2024-12-24, version 1.1.143* I’m unable to sign up on the website. The design and implementation are poor, so I don’t bother. ### 1/5 — Location problems *2024-11-24, version 1.1.143* The location for any Gloria Jeans has crashed. Please reset the app. Ty. ### 1/5 — App not working *2024-09-20, version 1.1.143* Please sort this issue. Many reviews are saying the same thing. I just cannot log on no matter how many times I’ve tried. ### 1/5 — Doesn’t work *2024-07-28, version 1.1.143* I downloaded app -> entered my credentials-> “user already exists with email” no other way to sign in -> deleted app -> started buying coffee elsewhere ### 1/5 — Unable to log in , old points gone *2024-06-14, version 1.1.143* I had an old account, when I install the OS App when it click on log in it promote me to sign as new user, when I enter my email address associated with my old account it acknowledges the email of existing member but I’m unable to sign in , this means GJ pushing me to register with new email then I loose my points, useless App ### 1/5 — Hangs - Pointless White Screen After Login *2024-05-03, version 1.1.143* This app does not work at all. I have the latest iOS installed. Gloria Jeans needs to either bring back physical cards or do it right. Save yourself 7 bucks and 30 mins of your life and have coffee elsewhere. ### 1/5 — How many one star ratings until you fix it? *2024-03-02, version 1.1.143* I tried to join, all seemed fine. It demanded a phone number - apps that need phone numbers are so predatory and I get so many scam calls every time I give a phone number to these apps. The confirmation text went through to my burner phone just fine, but then it demanded a confirmation of the email address as well. The email never came. Checked spam folders, clicked resend several times, nothing. So it’s completely unusable and I see from the dreadful ratings that this is common. Why even have it if you don’t fix it? ### 1/5 — Worst app *2024-02-28, version 1.1.143* Signed up and it said I got a free sign up coffee. Went to a store and staff said they’re unable to scan it in the system. Made me pay for the first coffee even when the app said the first one’s free. ### 1/5 — What a joke *2024-02-09, version 1.1.143* Tells me I have an account but I can’t remember my password. I request to reset password but never get the email. So I am locked out of my account! Either fix your app or go back to physical loyalty cards. Won’t be going to GJ anytime soon when plenty of other coffee shops reward their loyal customers without “technical” issues as their excuse ### 1/5 — Can’t login *2024-02-04, version 1.1.143* You can’t login into any old account only start a new one. Don’t bother ### 1/5 — Appalling App, 0 stars… *2024-01-03, version 1.1.143* I ave been a loyal customer of GJ’s for many years, had an excellent physical loyalty card, with points steadily accumulating, and then this app is thrust upon me, my previous points cancelled, GJ’s cafe staff unwilling/unable to offer any guidance as to why it’s not working and how to fix it, and nowhere to ring/email to ask them to fix the account, link my pre-existing points to the new account, and restore some faith in GJ’s. If Coffee Club, Shingle Inn, Jamaica Blue, and even McDonalds can get their act together and produce excellent apps for loyal customers, why can’t Gloria Jeans? Terrible way to reward customer loyalty. Given how few GJ’s cafes are left, perhaps this is a sign of things to come. ### 1/5 — Stupid notifications *2023-11-01, version 1.1.143* Pushes notification saying I have a reward, open the app, no reward. Stupid. ### 1/5 — Bad Offer *2023-10-06, version 1.1.143* They offer you a free coffee fir signing up, but you won’t get it. Will delete the app and buy my coffee elsewhere ### 1/5 — Card doesn’t even show up *2023-09-04, version 1.1.120* When I open my app to use my card, there is no QR code to scan. So there’s no way of scanning my card. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashing *2026-08-03, version 1.1.143* This app ever since I’ve downloaded it and always been crashing suddenly which is very annoying. ### 1/5 — Atrocious *2026-08-01, version 1.1.143* Downloaded months ago and have not been able to use it yet, crashes EVERY TIME seconds after opening it. Will it ever be fixed?!? ### 1/5 — Crushed *2026-06-17, version 1.1.143* App allows cruses very buggy ### 1/5 — Keeps closing *2026-02-26, version 1.1.143* The app keeps closing every time you click on something and then want to go back. I can’t do anything on this app ### 1/5 — Terrible app *2026-02-13, version 1.1.143* This app is terrible it keeps crashing and no one can tell me why or how to fix it. Do better GJ’s ### 1/5 — Crashes *2026-01-06, version 1.1.143* The app is very painful, once open each selection you make it crashes, open it again and crashes. It’s not worth the effort. ### 1/5 — Worst app *2025-10-01, version 1.1.143* Worst app I have ever used. It shuts down anytime you press anywhere on the app. ### 1/5 — They built it cheap and seem to have forgotten about it *2025-09-23, version 1.1.143* Logging in it goes to white screen. Then freezes. Seems like a cheap quick app they don’t need ### 1/5 — Crashes *2025-09-09, version 1.1.143* No worth downloading. Can’t get past the signing up process. On IOS 18.6.2 iPhone 13 ### 1/5 — Doesn’t work *2025-08-02, version 1.1.143* Just downloaded the app and it doesn’t work. You can’t login nor even create an account. ## Most praised reviews (5 highest-rated) ### 5/5 — One of 7 Gloria Jeans app’s but by far the best one. *2021-06-22, version 1.0.71* Love it!! ### 3/5 — Don’t rely on App - get a card *2026-04-18, version 1.1.143* I only use the app to keep track of my points and get my birthday voucher. The app crashes every time I use it, so I recommend keeping your physical card handy. ### 3/5 — Ok app. *2026-02-12, version 1.1.143* The Gloria Jeans app works well on its first enquiry and then crashes after every 2nd or 3rd time you click on something Maybe because it’s been 2 years since an update!!! ### 3/5 — Not working *2025-02-08, version 1.1.143* My app is not working properly so can you please update it as I am not able to login to my account as it wants me to create a new profile every time I try to login ### 2/5 — App crashes *2026-05-08, version 1.1.143* Whilst the app has membership card, points and rewards, app does crash and doesn’t work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*