# GlossGenius: Booking, Payments — user reviews > 478 indexed App Store user reviews of GlossGenius by GlossGenius, Inc., rated 4.50/5 from 4,168 ratings. - Source: https://appshunter.io/ios/app/glossgenius-booking-payments/id1081286979/reviews - App overview in markdown: https://appshunter.io/ios/app/glossgenius-booking-payments/id1081286979.md - Rating breakdown: 5★ 3,286 · 4★ 346 · 3★ 149 · 2★ 97 · 1★ 290 ## What do users think of GlossGenius? Overall sentiment: mixed **Pros** - 💎 Best booking app - 👍 Easy to use and navigate - 🚀 Constantly improving with updates - 📊 Great reporting and analytics - 🌟 Beautiful and professional design - 🤖 Helpful virtual assistant - 🔑 Seamless client transfer from other apps **Cons** - 🐛 Frequent glitches and system outages - 🕰️ Inconvenient scheduling features - 💳 Lack of flexible payment options - 📝 Limited customization of forms and emails - 🤖 Poor customer service and support - 🔒 Security and verification issues - 💰 Overpriced for the features offered **Commonly reported bugs** - Appointment notes and client data disappearing - Inability to update client contact information - Unreliable text/email notifications and reminders - Frequent login issues and account verification problems - Checkout screen glitches and payment processing errors **Most requested features** - Allow clients to book multiple services at once - Add option for dollar-amount discounts - Integrate client-facing app for bookings and account management - Improve calendar sync and scheduling flexibility - Implement deposit collection and invoicing features - Enable split payments (cash + card) at checkout - Add custom client intake forms and waivers ## Newest reviews (14 of 478) ### 2/5 — Keep updating the layouts *2026-08-29, version 7.85.0* Switched to gloss genus not too long ago and loved the way it was set up but with the new update I’m disappointed. Not a fan of the new home layout. I liked when the daily revenue was at the top and weekly goal was first on the Home Screen it was motivating but now it’s more hidden and replaced with more advertising for add on features and refer a friend. I don’t like how it highlights the refer a friend and features more than any client and business info ### 3/5 — Stop changing the app *2026-08-28, version 7.84.0* I swear they update and change where things are and what they look like once a week. ### 4/5 — Business with ease *2026-08-21, version 7.84.0* Been using GlossGenius for just over 5 months. The analytics are pivotal for rebuilding my business after being out for almost 10 yrs. The reminders keep my clients on time and connected. Being able to focus on my clients, keep accurate records and process payments in one app is indispensable. Thank you GlossGenius for making our industry easier to navigate. ### 4/5 — App *2026-08-18, version 7.83.0* Over all the application is good. Which it had more features such as reward/ loyalty points available for clients to collect after every appointment. ### 5/5 — Functionality *2026-08-17, version 7.83.0* As a brand new business owner and the service industry. What I really love the most about Gloss Genius is how functional it is and it’s extremely user-friendly. I’ve really appreciated all the upgrades that come with the gold plan and how they continually strive to make their software efficient And easily assessable to the client and owners. ### 5/5 — Changed my business *2026-08-17, version 7.83.0* I wish I started with Gloss when I started my business back in 2019. I finally switched over last year of June. The best decision ever and I finally see a major improvement and difference with my business. ### 5/5 — Perfect for My Spa Business *2026-08-17, version 7.83.0* As an aesthetician and owner of Saol Nua Spa, I love how GlossGenius keeps everything in one place—from online booking and payments to client communication. I especially love the Google integration, making it easy for clients to find my business and book directly. GlossGenius has made running my spa so much easier! ### 5/5 — Love it so far! *2026-08-17, version 7.83.0* I love the features and how user friendly it is. The only thing I would love to see happen is having the option to purchase a business number directly through the app so we can communicate there instead of a personal number. ### 5/5 — Gloss genius *2026-08-17, version 7.83.0* Gloss genius have helped me grow my business beyond my imagination thank you so much ### 5/5 — Best booking site *2026-08-17, version 7.83.0* I started off with another booking site and I discontinued using that site for gloss and never trust back it’s been a year now ! Best decision I made ### 5/5 — Amazing App for My Beauty Business *2026-08-17, version 7.83.0* I absolutely love GlossGenius! It’s very easy and convenient to use, both for me and my clients. Booking and managing appointments is simple, and I really appreciate the analytics and reports that help me understand and track my business. It’s also very convenient for my entire team to manage their schedules and work together. Everything is organized in one place, which makes running my beauty business so much easier. Highly recommend! ### 5/5 — Love, it’s so easy!! *2026-08-15, version 7.83.0* It’s so easy to book and check out clients I love the app it’s amazing! ### 3/5 — Great App, But the Calendar Integration Needs Improvement *2026-08-11, version 7.82.0* Overall, I really like GlossGenius and many of the features it offers for managing my business. My biggest frustration is the calendar integration. My calendars constantly seem to lose their connection with GlossGenius, and not all of my outside events are consistently recognized. I really wish the calendar worked more like Acuity Scheduling, where events from calendars such as my iPhone/Apple Calendar and Google Calendar could automatically be read and used to block my availability. Right now, if I add a personal appointment, family event, or other commitment to my regular calendar, I also have to remember to go into GlossGenius and manually block that same time. This creates unnecessary double work and increases the chance of accidentally being double-booked. I would love to see a more reliable two-way calendar integration where GlossGenius continuously recognizes events from connected calendars and automatically blocks those times from client booking availability. I really enjoy using GlossGenius overall, but improving the calendar syncing and automatic availability blocking would make a huge difference for business owners who manage multiple calendars. ### 3/5 — So slow. *2026-08-10, version 7.82.0* I like the metrics laid out in the app, as well as marketing assistance. However, the app keeps getting slower and slower. I can’t run a business with an app that doesn’t open. About to switch. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t *2026-08-28, version 7.84.0* once you reach a certain amount of money in your balance they will hold it and send you a email asking for a live ID photo once submitted they will close your account the next day and it’s not just me please look them up first ### 1/5 — DONTTTT GET THIS APPP *2026-08-26, version 7.84.0* THEY STEAL YOUR MONEY AND NEVER GIVE IT BACK AND THEY NEVER LET YOU CANCEL YOUR SUBSCRIPTION WITH THEM THEY ARE MONEY STEALERS AND WHEN YOU PAY EVERY MONTH THEY STILL LIE AND SAY THEY DIDNT GET THERE PAY TO GET MORE MONEY ### 1/5 — Horrible and inconvenient *2026-08-15, version 7.83.0* This update is terrible. I feel like they have not listened to anybody’s complaints about it. I am in the process of switching over to a new site and cannot wait to be done with GlossGenius. ### 1/5 — They hold your funds for 5 days if you don’t use their payout system. *2026-08-14, version 7.83.0* They penalize you if you don’t use their payout system by holding your funds for 5 days. So if you accept other forms of payment (cash,Zelle, cashapp, or any other payment method outside of them) they will hold your funds for 5 days. They don’t care if you need to feed your family or pay your bills, sickening. Remember this is the money you’ve just worked hard for! Also, no live agents to speak with only robots. Definitely canceling my subscription. ### 1/5 — App already down during my free trial *2026-08-10, version 7.82.0* I was honestly really liking the app format and was thinking about switching over, but in less than 3 days since starting my free trial, the app and entire website is already down and showing up on GG’s incident reporting page and seems to be down for a ton of other people too. I’ve been with multiple other platforms over the years and honestly never experienced the app and website being down at the same time. Not a good look. If it happened 3 days of me trying, is it going to be an every month occurrence? ### 1/5 — Outage after outage *2026-08-10, version 7.82.0* Literally trash, iv had this booking site for 1 year an I have experienced so many times where the app won’t open , mid working day, can’t check out my clients because it won’t load, glitches, I’m so ready to cancel an find another booking site this is absolutely ridiculous, my site won’t even come up on web when clients try to book sometimes because of this , my entire site is down right now an no one can book due to something going on on their end ! Why am I paying so much for something my clients can’t even book me through sometimes !!! Costing me client bookings ! ### 1/5 — Slow *2026-08-10, version 7.82.0* Honestly the app has been so slow can’t even check out my clients because the app won’t even open and I’ve tried everything so disappointing honestly I recommend trying a different app for your business ### 1/5 — Jack of Some Trades/Master of None Booking App *2026-08-03, version 7.81.0* As a small esthetics business owner with a Gold subscription for the past two years, I believe that Gloss Genius has the features you’d need as a business owner and provides the systems necessary to automate your everyday operations, but as individual stand-alones, these features are not well executed, and lack elements that I believe would be common sense, causing small inconveniences that ultimately create huge inconveniences as you grow. 1. For example, GG has gift cards, but clients cannot book services with these gift cards or see their balances on their own. 2. Unless you as the business owner were to use a third party platform for intake forms, clients cannot update their own forms after filling them out unless they are incomplete or if an appt confirmation email notifies them to complete the form all over again. Additionally, you as the business owner cannot print/download client forms, view forms on desktop, or view their electronic signatures on either the app or desktop. This means that unless they are incomplete, you cannot edit any forms during in person appointments while your client is already with you. 3. You cannot schedule any marketing campaigns (text/email). 4. Memberships are not created for 1 service/month subscriptions like traditional spas. I had to work around how it works to create this system for my clients. Members also cannot accrue points via membership without you as the business owner tracking this manually. 5. The app texts clients from your personal phone number. 6. You cannot add more than one credit card on client files on app or desktop. Customer service can usually only see what you see, and when contacted, hasn’t been any help for me. Other than an easy booking process for clients and customized reports, it is a subpar app in my opinion, and not worth the Gold Subscription price. I would absolutely keep this platform if these features were added. But for now, I am definitely switching my booking platform in the near future. ### 1/5 — Recent updates are a step backwards *2026-07-22, version 7.79.0* We run a busy aesthetician business using Gloss Genius for several years. Recent updates to the scheduling system have left us deeply frustrated. Not getting much help from Gloss Genius support and no schedule to get it fixed. Time to search for a new provider. :( ### 1/5 — Customer service and app functionality are garbage now! *2026-07-18, version 7.79.0* Been using this for 4 years now customer service, calling in and speaking to a live person which is what initially sold me on this is now non existent, app functionality has gone downhill constant bug fixes but yet nothing works and the latest update caused me to lose accords to my calendar in turn ruining my week, still not fixed despite doing everything they have said via email and the chat feature and I’m stressed beyond belief! Do yourself a favor a pick a different booking app! ## Most praised reviews (10 highest-rated) ### 5/5 — Makes running a business easy peasy!!!! *2026-08-31, version 7.85.0* I love the updates and the easy access that it gives me and my clients. The only thing that I would love even more is that with paying a subscription you are able to add the card reader to your monthly subscription payment until it’s paid off instead of using a whole different card reader service. ### 5/5 — Better then the rest *2026-08-29, version 7.85.0* I thought this would be a basic booking platform, but it’s way beyond that. 1st time salon suite business owner, this platform is changing the game for beauty professionals. Heard about it from my son’s girlfriend that does nails. Turns out I use more features than she knew it had. Being able to take credit card with a transparent rate and checking clients out has been so simple. There’s a lot of wonderful features and the price options work for me. Oh and best of all it comes with a website for your business that I didn’t have or the know how to create. I little tweaking on the website to make it more personal and it was perfect. Already had a client easily book on my website! Absolutely wowed and love! ### 5/5 — Love it *2026-08-27, version 7.84.0* This booking app is so great for me and my clients ### 5/5 — The gloss boss approves!! *2026-08-19, version 7.83.0* I love everything about it!! It has made my salon life soo easy! I do wish I could have separate bookings that wouldn’t be attached to my schedule. I do tanning as well and I’d love to offer that within my same schedule and site but if people book it, it goes under my clients for the day instead of on a separate schedule ### 5/5 — Great booking system *2026-08-18, version 7.83.0* I love GlossGenius it has been so helpful and essential for my life and new business! ### 5/5 — So far so good *2026-08-18, version 7.83.0* I was coming from the square appointment app and although I loved that app I felt like GlossGenius had a niche for stylist and had a little bit more to offer such as waivers and form built in the platform. They are good about the feed back you give and updating the app. I am still waiting for my request of being able to select multiple quantities of a service instead of waiting until check out to adjust the number , but I’m sure it’s coming :) so far I’m loving the app. ### 5/5 — Great program *2026-08-17, version 7.83.0* The only thing I wish we could do is print out a daily schedule so I don’t have to keep looking at my phone for my schedule. ### 5/5 — Amazing ! *2026-08-17, version 7.83.0* Love the updates ! ### 5/5 — Gloss Genius is the GOAT ⭐️⭐️⭐️⭐️⭐️ *2026-08-17, version 7.83.0* As a massage therapist it’s important to have seamless booking. With Glossgenius I never miss a beat and my clients constantly tell me how easy the online booking feature is. The built in website is top tier. Intuitive, easy to use, love being a Gloss Boss! 💋 ### 5/5 — My Review *2026-08-17, version 7.83.0* I love GG!! It’s helped me organize my business so much!🖤 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*