# GM Financial — user reviews > 171 indexed App Store user reviews of GM Financial by GM Financial, rated 4.80/5 from 51,319 ratings. - Source: https://appshunter.io/ios/app/gm-financial/id1437282503/reviews - App overview in markdown: https://appshunter.io/ios/app/gm-financial/id1437282503.md - Rating breakdown: 5★ 46,747 · 4★ 2,575 · 3★ 609 · 2★ 289 · 1★ 1,099 ## What do users think of GM Financial? Overall sentiment: neutral **Pros** - 👍 Easy to use app for making payments - 💡 Ability to view payment history and account details - 🚀 Convenient payment scheduling options - 🤝 Helpful and understanding customer support **Cons** - 🐛 Recurring login issues and password reset problems - 🔍 Lack of transparency around payment application and payoff amounts - 🤖 Unhelpful or unresponsive automated support - 🕰️ Slow app performance and frequent crashes **Commonly reported bugs** - App not recognizing valid bank account information - Incorrect payment processing status displayed - Persistent notification bugs that can't be cleared **Most requested features** - Add option to pay extra towards principal - Improve payment scheduling flexibility - Display current balance and remaining payments ## Newest reviews (19 of 171) ### 3/5 — Fix your app! *2026-07-25, version 4.32* Used to work great. Then I started not receiving verification codes via text. After the latest update, I can no longer add additional principal to my payments. I put the amount of additional principal in and it just ignores it. ### 4/5 — Can’t confirm different payment amount *2026-07-02* Usually I have trouble trying to make a payment over my total due but now I absolutely am unable to make payment. The confirm button goes from blue to gray. I have the option to pay the amount due but when I switch to “other” or “principal” boxes and attempt to input an amount is when it happens. The app has been great other than the payment hiccups. Would like to avoid making 2 payments if possible. ### 2/5 — Not helpful *2026-05-21, version 4.27* Chat is useless, takes too long to get a rep and they usually can't help anyway In addition my lease turn in inspection revealed a "scratch " , a $300 charge. Yet even in the highest resolution monitor I cannot see a blemish on vehicle. Rep agreed but unable to revere charge .., Oi ### 3/5 — Finally fixed *2025-12-07, version 4.19* Update: The app is working more but I’m almost finished paying the loan 💸 now and I’ll be deleting the app for good within the next 5-6 months. Never had any issues with this app until iOS 26 now I can get past the login window. As soon as my password is entered the app crashes and I have to start over. I haven’t been able to login to the app since the iOS update. ### 1/5 — So many problems *2025-11-12, version 4.19* The app in their systems do not communicate whatsoever. App says that I’m set up for auto payments never takes my payment. I get so many late fees. ### 1/5 — The only official app that doesn’t have the phone number working from the app *2025-11-11, version 4.19* The most important “contact customer support via phone button” doesn’t work for more than a month (even I reported it 3 times :)) ### 1/5 — app doesn’t work anymore *2025-10-29, version 4.18* had to pay my car note online because the app constantly crashes when i sign in …. too much of a hassle honestly . needs to be fixed ASAPPP ! ### 1/5 — App Crashing *2025-10-27, version 4.18* I recently downloaded the app for convenience, but it consistently crashes every time I enter my password. I’ve already tried restarting my device and reinstalling the app, but the problem continues. ### 1/5 — Doesn’t work! *2025-10-26, version 4.18* Poor ### 1/5 — No Good *2025-10-26, version 4.18* I have used this app for years. Now all of a sudden when I go to login the app crashes. I have uninstalled it and reinstalled it, still crashes. This is very frustrating because now I have to go to the website to make a payment. Please come out with a solution or an update!!!! Highly disappointed!!! ### 3/5 — Log in *2025-10-26, version 4.18* Can’t log in to make a payment, please fix ### 1/5 — App crashes when you try to login *2025-10-26, version 4.18* This app is trash. Do you want me to make my payments or not?? ### 2/5 — Logging issues *2025-10-24, version 4.18* I can no longer log into the app. ### 1/5 — App keeps Crashing *2025-10-24, version 4.18* The app crashes after I authenticate with my password and username ### 2/5 — No longer works *2025-10-24, version 4.18* I used this app for years. Now out of the blue it just stopped working. Ive updated the app and uninstalled it and reinstalled the app. Nothing works. I guess i have to get used to logging in online. ### 1/5 — No Longer Works *2025-10-22, version 4.17* Sign in and the app just closes. I can no longer access it on my phone and have to use a PC. ### 1/5 — Doesn’t work anymore *2025-10-21, version 4.17* I’ve had this app for the last three years with no issues whatsoever. Suddenly within the last 3 months I can no longer sign in. As soon as I enter my password, the app crashes. Can’t even get past the login screen to use the app. I’ve updated it as far as it could go, along with deleting and redownloading it multiple times, Nothing works. Now I have to log in through the mobile site, which just defeats the purpose of the app. ### 1/5 — No payment history showing *2025-10-17, version 4.17* This app has worked perfectly for the last few years! Recently my app will not show payment history. I need to see my payment history details. ### 1/5 — Crash *2025-10-13, version 4.17* Can’t log in. App crashes and closes. Ever since update. ## Most critical reviews (10 lowest-rated) ### 1/5 — Another “fix” that broke it more *2026-08-13, version 4.32* When the payment option for “amount due + additional principal” got added the first time, it was already broken. When you click in the box to add the additional amount, the “confirm amount” button at the bottom remains grayed out. Previously, you could work around this by simply clicking out of the option and clicking back in. Now this doesn’t work either so there’s no actual way to pay additional principal. Thanks for the new “update”. You need better testers if they missed the fact that 1/3 options don’t even work properly. Twice!!! ### 1/5 — Can't Make Payments *2026-04-28, version 4.25* I can't make a payment on this app. I make them online just fine. I go through the entire process of entering the info only to get a message that the payment can't be processed because the system is "down for maintenance." That happens, but this is more than that. I've tried for two months to make payments at different times only to get the same message over and over. I give up. I'll just look at my balance I guess. ### 1/5 — Don’t do autopay *2026-04-21, version 4.25* I try to make all my payments at the first of the month so I don’t have to worry about them for the rest of the month. I did just that on April 6 and submitted $700. Well it’s April 21 and they took another payment so now I’m negative $500 in my bank account. Whatever you do, do not set up auto pay because they will steal your money ### 1/5 — 1984 *2026-04-18, version 4.25* I just received a phone call from a Chevy dealership because they noticed that I had checked my balance inside of the GM Financial app. This is some really scary stuff. He said that he noticed that I had checked my balance payoff amount and wanted to talk about selling me a new car. ### 1/5 — GMC owner *2026-03-11, version 4.23* The app is not working properly. I’ve deleted the app and added it back. It’s giving the same error saying that system is currently down. The app needs to be fixed. ### 1/5 — Junk *2026-02-26, version 4.22* The chat bot is unhelpful and payments don’t get taken out fr days after you make payment and then if the allocated funds aren’t in the account you paid with when they decide to take it anymore because it’s a low balance account meant for payments like this they take away mobile payments altogether. Plus every time you check the payoff info you get a call about it. I don’t want a call I just want to know the payoff amount. If I want to pay it off I’ll call you. ### 1/5 — App usage notifies dealer *2025-12-21, version 4.19* Every time I look at loan balance the dealer sends me an email asking if I am ready to buy a new car. ### 1/5 — Tried to update autopay several times *2025-12-15, version 4.19* I’ve tried to update autopay several times now and it always says the system is down for maintenance. So frustrating having to call to do this. ### 1/5 — Useless. Cannot “confirm amount” when trying to make a payment *2025-12-05, version 4.19* I usually make payments on their website. Today, working from my iPad, clicked my saved URL in Chrome Calendar, this GM Financial app recognized the link and opened instead. Okay fine, I’d pay that way BUT: no matter what I did, even simply selecting the option for my usual monthly payment, the “Confirm Amount” button would never become available. So cannot make a payment. ### 1/5 — Crash and glitches *2025-11-14, version 4.19* The app continues to crash and glitch. Using the app has been horrible every step of the way from creating an account to making a payment. It shouldn’t be this difficult to make a payment and no other app gives me issues as much as this one when it comes to simply trying to make a payment! ## Most praised reviews (10 highest-rated) ### 5/5 — My account *2025-10-28, version 4.18* Why I’m I having trouble getting into my account ### 5/5 — App situation *2025-09-07, version 4.17* Awesome but can not up load the new app to make payment . ### 5/5 — Thank you Feldman Livonia Plymouth Rd location, such a pleasure to have my Blazer serviced there. *2025-04-24, version 4.11* Great service, greetings with a smile and treated like royalty thank you ### 5/5 — Communication is amazing *2024-11-22, version 4.5* I love this app very effective. Customer service is always on point. I will NEVER get a car loan unless it’s from them ### 5/5 — My truck *2024-11-21, version 4.5* Idk how many times gm has helped me and has understood my situation at times they are the best all around ### 5/5 — The Best! *2024-10-03, version 4.3* I bought my Trax Chevrolet in 2018 from bigger Chevrolet dealership and not an bad experience for the whole 7 years I paid my car off. They work with me all the way. Thank you! ### 5/5 — Last year I missed two payments *2024-09-24* Took me a year to figure out what happened but I think I have it figured out. Last year I was logged out of my account without ever doing so. I wanted to check how much I owed on my truck. Forgot how to log back in and gave up. Two months later my wife says to me you missed two payments. Told her nope I get direct deposit same day they take the money they never took it from me then opened my banking app and proved it. Then I called Gm financial the first lady said the bank said you were bankrupt I laughed because I knew better. They blamed the bank the bank blamed them 3 calls later I was able to get the 150 points that was taking from my credit score. Because Gm financial had a glitch not me or my bank. So how did it happen? I found out today I was logged out again because my iPhone updated to iOS 18. Luckily they did take the money this month but I never received the email saying that they did. I was also told this time of year that their is a rise in cases like this just before the three last major holidays of the month. I suggest after updating your phone to call and be sure nothing on your account was turned off or that your payments did go through. Best of luck to you all and do not become complacent like I did and not check and be proactive. After every update on your phone be vigilant and make sure your payments went through. No one deserves this. It's a computer glitch not a human mistake and we SHOULD NOT BE PUNISHED for a glitch made by the machine. This happened to me September and October of last year. I have proof if necessary. ### 5/5 — Thanks *2024-08-25* Dear Kiefer, I wanted to take a moment to express my sincere appreciation for the exceptional service you provided during my recent car purchase. Your professionalism, knowledge, and genuine dedication to helping me find the perfect vehicle made the entire experience enjoyable and stress-free. You took the time to listen to my needs and preferences, ensuring that every detail was considered. Your patience and willingness to answer all my questions were truly commendable. I never felt rushed or pressured, which made all the difference in making such an important decision. Thank you for going above and beyond to make sure I was completely satisfied with my purchase. I’m grateful to have worked with someone as trustworthy and personable as you. I will definitely be recommending you to anyone looking for a new vehicle! Best regards, Mala Patel ### 5/5 — App update *2024-08-15, version 4.1* Hello I've been trying g get into my app and it keeps telling me to update the latest now . Everytime i click update its not updating i went to my Apple App Store and it's showing its updated i need help this is the way i pay my car note and i have the most updated iPhone ### 5/5 — App fixed back to 5 stars *2024-08-11* I used the app for years and it’s been great. The latest update a week ago or so broke the app. You can’t login. Face ID just loops back to the login page and logging in with your credentials manually just brings you back to the login screen too. I had to pay this month with my laptop and the website. Update: GM fixed the app 2 days after the review. Back to working great again. **Developer response:** Hi Jon, thank you for the feedback. We will share with our team. If you need further assistance, please call us at 1-800-284-2271. Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*