# GMX - Mail & Cloud — user reviews > 698 indexed App Store user reviews of GMX by 1&1 Mail & Media GmbH, rated 4.70/5 from 17,003 ratings. - Source: https://appshunter.io/ios/app/gmx-mail-and-cloud/id417352269/reviews - App overview in markdown: https://appshunter.io/ios/app/gmx-mail-and-cloud/id417352269.md - Rating breakdown: 5★ 13,844 · 4★ 1,848 · 3★ 589 · 2★ 187 · 1★ 535 ## What do users think of GMX? Overall sentiment: positive **Pros** - 🚀 Available always - 🔒 Secure and reliable - 👍 Simple and easy to use - 👍 Comprehensive and feature-rich - 👍 Great alternative to big tech - 👍 Seamless experience across devices - 👍 Excellent email service **Cons** - 🐛 Occasional login issues - 🐛 Slow loading times - 🐛 Crashes and bugs - 🔍 Unwanted ads and spam - 🌐 Confusing German language pages **Commonly reported bugs** - Frequent sign-outs - Inconsistent sync between devices - Inability to access certain folders **Most requested features** - Customizable font sizes - Dark mode option - Improved spam filtering - Better integration with other apps - Ability to schedule emails ## Newest reviews (10 of 698) ### 2/5 — Can’t Access Alias Settings *2026-08-06, version 10.13* I can no longer add or technically mange none of my alias gmx emails on my account. The layout has been changed and that setting has been removed from the settings menu. It’s no longer on web browser and it’s never been on the gmx app itself. This is outrageous. ### 4/5 — GMX *2026-08-02, version 10.13* App allows a better login to access emails. Before to read email have to visit website GMX.com , but continued to receive an error message and could not read my emails or access two-factor codes. Decided to download app from apple store & it resolved the error. ### 2/5 — It Was Great Until Ads Showed Up *2026-07-29, version 10.13* I have had my account for a long time. I changed to a different email carrier for personal reasons. I attempted to delete my GMX account and it wouldn’t let me do it. I went where I was supposed to and the My Account area doesn’t work. I want the account gone now. If you contact me, it had better be in English. ### 5/5 — Easy *2026-07-17, version 10.12* Hey it’s cool and easy to use man ### 4/5 — Less ads *2026-07-15, version 10.12* It would be 5 stars if there were less ads on the app ### 1/5 — What’s happened? *2026-07-14, version 10.12* Out of the blue I was locked out of my account with no explanation. Despite several emails to customer support over the course of a week, I’ve not received any replies. I use my account for work, so goodness knows how many customers I’ve lost. GMX support is non-existent, and many other people are saying the same on Trustpilot. You need to get this sorted. ### 5/5 — Very good mail for professionals *2026-07-12, version 10.11* I don't wanna talk much but it's very good ### 2/5 — Service is getting worse *2026-07-12, version 10.11* I've used this provider for years, but the service seems to be going downhill. When I try to sign into my webmail, I constantly get an error message. Some days it works fine and others not. It is impossible to get in touch with a human via their web page. The help section just takes you to a generic page of help articles and then round and round in circles. When you do manage to get in touch with an actual person, it takes them days and days to answer. Pretty poor service all in all. ### 5/5 — Love it *2026-07-12, version 10.11* It’s very nice very easy to use. No complications no confusion. Just your basic email. It’s great. ### 3/5 — UI Issues *2026-07-10, version 10.11* I can’t access my account settings at all through the app. When I try to click the button, it straight up just doesn’t work, it pulls nothing up and shows nothing at all ## Most critical reviews (10 lowest-rated) ### 1/5 — Meh.. *2026-08-24, version 10.15* The recent changes have made the app and the desktop almost impossible to access and use. Really disappointing ### 1/5 — Not recommended *2026-08-17, version 10.14* Overall bad provider. Gmx emails often end up in spam filters particularly in international communications. Wouldn’t recommend ### 1/5 — GMX Help *2026-08-14, version 10.14* I’ve been unable to log into my GMX email account for 2 months on my computer. The Help is only standard suggestions. These did not help my problem. When I contacted the Help Desk with a ticket, they sent me the same help suggestions. I’m going to have to change email providers….been with GMX for 14 years. Imagine all the contacts I’ll have to notify!!! ### 1/5 — Thread gridlock *2026-08-12, version 10.14* After maybe a dozen exchanges (thread) the gmx server can’t cope and you need to begin a blank email As it can’t seem to cope with a couple hundred words below the current message ### 1/5 — GMX *2026-08-11, version 10.14* App freezes way too much. Needs a lot of work ### 1/5 — Access denied again *2026-08-03, version 10.13* This makes at least six times in the last two months that I have been been denied access to my email account on my desktop computer. It seems to be one of the biggest complaints that GMX has. Why can’t they fix it? ### 1/5 — Used to be great now TERRIBLE *2026-07-31, version 10.13* Continuous bugs which doesn’t allow users to log in and after emailing GXX for over a month, they acknowledge it still persists. ### 1/5 — Crash upon opening / no inbox access *2026-07-22, version 10.12* Crash upon opening / no inbox access Had the service for years without issue. Now, cannot access the app without it crashing immediately. For months now, been having an issue accessing the inbox within the app. Workaround with search, favorites, and unread. But now that the app “opens to inbox”, the app immediately crashes, leaving me without access to email. Will find another solution imminently as this is not sustainable. And dont see how paying for any premium access could be worth this. ### 1/5 — Used to be good *2026-07-16, version 10.12* GMX mail has been around for years providing reliable service. However in ‘25 & ‘26 the app and website have become horrible to log into. I currently have no way to access our emails. ### 1/5 — Blocked Email issues with no easy resolution. *2026-07-15, version 10.12* I have recently out of nowhere had my email account in GMX that I’ve held for a decade or more suddenly just be blocked. I have tried several times to contact customer service to reset my password and account to no avail. It’s intermittent in giving me access. I have changed my password a couple times when I did somehow gain access to my Account only to closeout and come back a few days later and sign in with my new password for it to say it’s blocked again. What am I supposed to do as a customer when Support will give me very little direction? When I have gained intermittent access, I tried to update my recovery email but cannot do it through the app. If I could update this, I could probably solve all my problems, but again the app will not allow me and I cannot get a hold of customer support to help me!!!!!!!!!!!!!?????????? ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic *2026-08-25, version 10.15* GMX works really well on my iPhone. It is easy to set up. It's Spam filtering works really well also. GMX is unaffected by various Spam/Malware extensions on my phone. But on my MacBook I have real trouble. ### 5/5 — Excellent App *2026-08-21, version 10.14* Fast efficient and reliable ### 5/5 — GMX Mail *2026-08-18, version 10.14* Used GMX since it first began. Was excellent but now it’s full of adverts every time you open it to check your emails! ### 5/5 — GMX note *2026-08-16, version 10.14* Good to say and it’s a very good thing to have ### 5/5 — Excellent app *2026-08-16, version 10.14* Easy to use and reliable ### 5/5 — GMX *2026-08-08, version 10.13* Love this and feel secure only issue thus far- and to be fair still getting accustomed is that I am unable to choose multiple email messages at one to do something-ie move to a folder ### 5/5 — Neat, convenient email tool *2026-07-27, version 10.12* I have been using GMX for a few years now and continue to find it nice and easy to use, not over complicated in any way. Recommend! ### 5/5 — Ads *2026-07-21, version 10.12* Used the app for years. Really dislike the Temu ads with nudes. So unbearably crude. ### 5/5 — GMX *2026-07-18, version 10.12* A fantastic, email provider. Reliable, quick and easy. They have never let me down, I have been using them for a least the past 15 years. Thanks GMX 👌 ### 5/5 — 👍🏼 *2026-07-17, version 10.12* I’ve been with GMX since forever but I can’t tell you what their support is like because I have never needed them. I hope I haven’t cursed myself 😱 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*