# Go 502 — user reviews > 33 indexed App Store user reviews of Go 502 by Riverside Parking Inc, rated 4.73/5 from 432 ratings. - Source: https://appshunter.io/ios/app/go-502/id1250279106/reviews - App overview in markdown: https://appshunter.io/ios/app/go-502/id1250279106.md - Rating breakdown: 5★ 375 · 4★ 23 · 3★ 5 · 2★ 2 · 1★ 19 ## What do users think of Go 502? Overall sentiment: mixed **Pros** - 👍 Easy to use - 👍 Intuitive interface - 👍 Convenient for parking payments - 👍 Saves time - 👍 No need for coins/change - 👍 Notifications for time expiring - 👍 Great for remote payments - 👍 Helps avoid tickets - 👍 Easy to renew/add time - 👍 Good for people with mobility issues **Cons** - 😞 Wallet promotions misleading - 😞 Minimum time is 1 hour - 😞 Fees for credit card payments - 😞 Cannot extend parking without it expiring - 😞 Parking enforcement issues - 😞 Double charging - 😞 Inaccurate notification system - 😞 App doesn't always reflect payment - 😞 Customer service unhelpful with tickets - 😞 Mandatory 4hr cap can be annoying **Commonly reported bugs** - Date picker crashes the app - App crashes when entering payment information - Meter does not show payment **Most requested features** - Allow selection of specific time/hours needed - Allow renewal within the last 10 minutes - Allow smaller time increments - Improve wallet functionality ## Newest reviews (10 of 33) ### 3/5 — Minimum time is 1 hour *2024-09-05, version 1.1.3* Just a quick 15 minute pop in costs you an hour. And fees to pay with CC? Come on.. ### 3/5 — Adjustments *2024-07-13, version 1.1.3* Great app convenient to use on phone and the timer help keep track of time remaining. However I wish it had the ability to select time or hours needed. ### 4/5 — Good *2021-02-06, version 1.1.3* Good app needs smaller increments. ### 4/5 — App review *2020-08-11, version 1.1.3* The app is super easy to use and convenient! My only critique is I wish you could renew parking within the last 10 minutes of the meter expiring! Its stressful to watch the countdown and hope your renew before you get a ticket! ### 2/5 — Still got parking tickets *2020-02-14, version 1.1.1* Twice I have used this app while going to brunch on Bardstown road and still got parking tickets and had to file an appeal to get them removed. Obviously not all parking enforcement people are checking with the system. Just be aware. ### 5/5 — Easy *2019-10-03, version 1.1.1* Easy process and no issues. 10/10 great app, guys! Thanks for the convenience! ### 5/5 — Love this app *2019-06-05, version 1.1.1* Best and easiest thing ever to take care of parking charges. Love the notifications when your time is about up. ### 5/5 — Wonderful option *2019-02-05, version 1.1.1* I am recouping from surgery. Great to pay in my car so I don’t have to juggle my bags while trying to pay at the box. Thank you ### 4/5 — Still got a ticket but easily resolved *2019-01-09, version 1.1.1* I still got a ticket but it was easily and quickly resolved with a phone call. Love the ease of use with this app. No more digging for quarters or running to a meter when a hospital visit goes longer than planned. ### 5/5 — Works well - big improvement over previous *2018-12-14, version 1.1.1* It’s a great little program that has always done what I was asking. I did get a ticket despite having the app paid spot once, but it was user error on my part and I had input the incorrect code. A call to the parking office, a screen shot or two, and the fact that the other spot had a dumpster in it resulted in a refund. I only have used this app at certain spots downtown but have never had a problem over than the above which was my own fault. The only thing I wish I could change is a mandatory 4hr cap on any given spot. I think that’s a Louisville Parking office rule for certain zones and not a problem with the app. It can just be annoying slightly for 4.5 hour parking ... where the last half hour prompts a sprint with quarters! Tl:dr - great app, no major issues. It’s a good update over the passport parking app that preceded it. Would recommend. ## Most critical reviews (10 lowest-rated) ### 1/5 — Clunky and annoying *2026-07-01, version 1.1.3* The fact that you have to download an app that is clunky and does not have good search features to pay for parking which then charges you a fee to use the app to pay for parking is ridiculous. ### 1/5 — Useless and non-functional *2026-06-20, version 1.1.3* Phone number verification doesn’t work at all. The map never actually loads. Digging through my car for quarters is easier than trying to use this app for parking. ### 1/5 — Careful with the “Wallet” promotions. Scam *2025-04-22, version 1.1.3* You charge the Wallet for a discount, but it doesn’t allow you to use the wallet balance in the future. ### 1/5 — Your date picker is busted *2023-10-09, version 1.1.3* The date picker in the credit card form crashes the app, therefore I cannot enter payment information ### 1/5 — It’s great until you have to go somewhere *2023-07-13, version 1.1.3* I parked here because of my Airbnb location I had to drive somewhere I couldn’t walk to, so when I came back, someone took my spot and I had to go to another spot and pay again. ### 1/5 — Horrible Parking *2022-07-28, version 1.1.3* Can only park for a few hours at a time. There is no way to extend it without waiting until the parking has completely run out so that you may extend your parking time. Do not use this app or these lots if avoidable. ### 1/5 — Jjjjjjjj *2021-02-09, version 1.1.3* Q clase come pingas son estos americanos jjjjjjjjjjj ### 1/5 — Double Charged *2019-12-24, version 1.1.1* Be aware that their notification system is not always accurate. I got a message that my session was expiring so I paid again. Well, it wasn’t expired and they won’t refund me. ### 1/5 — Where did my money go??? *2019-01-07, version 1.1.1* I paid for an hour on the meter. When I came back, the meter did not show that I had paid. Where did my money go then? Don’t use this app, use Parc. ### 1/5 — You will still get a ticket *2018-12-15, version 1.1.1* I guess the city of Louisville doesn’t care if you pay for parking in the app, because you will still get a ticket. What a joke. ## Most praised reviews (10 highest-rated) ### 5/5 — V *2025-02-26, version 1.1.3* Works well for me. ### 5/5 — Easy to use *2024-12-13, version 1.1.3* Intuitive. Fun to renew or add time from my office, without hiking back down to the meter. ### 5/5 — Great app for parking *2024-12-09, version 1.1.3* I work for a HVAC company and we do a lot work downtown where we have to pay for parking. With the app I just find a parking spot and find the zone number and set the time limit and pay. Saves so much time trying to keep up with change. The app will also tell you when you’re time is almost up. Great app ### 5/5 — Paying is easier with the app *2024-11-27, version 1.1.3* Pretty easy and don’t need to. Coins anymore to park here ### 5/5 — Easy to use *2024-07-16, version 1.1.3* Glad I didnt get my car towed ### 5/5 — Easy Peasy *2021-09-28, version 1.1.3* No need to carry quarters anymore!!!! ### 5/5 — Very nice *2021-06-19, version 1.1.3* Extremely convenient I love this app ### 5/5 — Simple & Easy to Use *2021-05-19, version 1.1.3* It does its job and it does it well! Thanks for no parking tickets :) ### 5/5 — Great app!! *2020-08-05, version 1.1.3* This is such a great service... staying in a cute it makes it super easy to make sure your meter is paid! Mine was I need to deed at 7am, I was able to do it from my room! I went out and I was the only one that didn’t get a ticket! Super Easy! ### 5/5 — Great convenience *2020-06-23, version 1.1.3* I love being able to pay with my phone. No one ever remembers change and I never have enough of it. Super easy to set up and use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*