# GO by Citizens — Many restaurants in 1 cart > Multi-restaurant ordering app for sushi, burgers, and fried chicken with delivery. (iPhone/iPad app by CREATING CULINARY COMMUNITIES LLC.) - Source: https://appshunter.io/ios/app/go-by-citizens/id1541017635 (this page in markdown: same URL + `.md`) - Developer: [CREATING CULINARY COMMUNITIES LLC](https://appshunter.io/developer/1612499947) - Category: Food & Drink, Shopping - Price: Free - Rating: 4.70/5 from 983 App Store ratings · 36 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 30 MB - Languages: American English - Released: 2020-12-02 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/go-by-citizens/id1541017635/reviews.md ## What is GO by Citizens? GO by Citizens provides you with access to all your favorite restaurants at once. Get your fix of premium sushi from Krispy Rice, that fifth taste burger from Umami, or a mouth watering sandwich from Sam’s Crispy Chicken. We have something for everyone and you can order it all, easily from our app. Krispy Rice, The innovative sushi concept is the brainchild of C3. The menu features popular dishes such as king salmon with yuzu, plant-based truffle avocado, handrolls like spicy Hamachi, and wasabi alongside maki rolls, nigiri, and premium sashimi. The Krispy Rice menu, conceived by the team that brought you Katsuya, has been in development for over five years, and has been designed specifically for delivery. Umami Burger, founded in 2009, is the international fan favorite, with locations around the world. The Umami Burger delivery menu is centered around the ultimate burger experience with options like the essential Umami Classic Burger and the Umami Double Truffle featuring truffle cheese fondue, truffle aioli, and truffle glaze. Umami Burger is also a pioneer of the Impossible™ Burger, being the first restaurant to offer the plant-based substitute. Additionally, the menu offers a variety of combo boxes that are great for groups and shareable sides like the classic Thin Fries, Loaded Truffle Fries, or Mac n’ Cheese. Sam’s Crispy Chicken was inspired by an unflagging demand for fried chicken and bold flavor combinations, all infused with its Los Angeles roots. The Sam’s Crispy Chicken menu offers an extensive array of crave-worthy fried chicken sandwiches, Belgian Liege style waffles, plant-based options, and more. Adhering to rigorous standards and unique cooking methods, the menu places equal value on quality and expediency to ensure that the integrity of the items isn’t compromised from kitchen to doorstep. APP FEATURES - Order from several GO by Citizens brands at once - Track your order in real-time - Get your food delivered or order for pick-up - Contactless ordering and delivery - DELIVERY EVERYWHERE, ANYTIME Your house, office, dorm, hotel - we’ll get you what you want where you want it WAYS TO PAY Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover ## Key features - Order from multiple brands in one cart - Real-time order tracking - Delivery and pickup options - Contactless ordering - Nationwide delivery ## What do users think of GO by Citizens? Overall sentiment: negative **Pros** - 🍔 Great food - 💰 No fees - 🔍 Convenient ordering - 🤑 Affordable - 🎁 Exclusive rewards **Cons** - 🐛 Buggy app - 🤖 Poor customer service - 🚫 Missing items/orders - 🤔 Confusing login process - 🚫 Unreliable delivery **Commonly reported bugs** - Login issues with Apple ID and Google - Inability to place orders or receive refunds - Inconsistent delivery and order fulfillment **Most requested features** - Expand service area coverage - Improve order tracking and support ## Recent user reviews (10 of 36) All indexed reviews: https://appshunter.io/ios/app/go-by-citizens/id1541017635/reviews.md ### 1/5 — Bugged mess *2023-09-25* Terrible user experience. You’re unable to log in with Apple more than once. In the recent update it stopped working altogether. Log in with google doesn’t work either. Don’t waste you time, get your food elsewhere. ### 1/5 — Echoing the concerns of many others - Scam *2022-07-28, version 2.0.1* TL;DR - Do not download or pay within this app - No refunds - Merchant sales food from vendors that don’t exist - Borderline scam with no recourse (no customer service) - Delivery options changed during payment to takeout - Never got my food I downloaded the app because their website for ordering kept crashing. First red flag. My desire for umami burger, which I haven’t had since covid, created a lapse in judgment, so i decided to order from this app. My order was for delivery, but the receipt was for takeout. I caved and drove to the pickup location and was utterly disappointed and frustrated. The food vendor had never heard of the app. I did not get my food, and to add insult to injury, not only was the food vendor closed for the day, they never served this food and they would be closing for good. The aftermath has been worse. There’s no options in the app to get a refund and the only method to contact “Go by Citizens” is through an intake form for business. On top of the many bugs with this app, there’s virtually no customer service and you should abstain from downloading and using this product. It’s a borderline scam and apple should have this app removed considering the plethora of negative reviews echoing these concerns. **Developer response:** Hi we are sad to read about your experience. Could you please provide us with your email and we would be happy to refund your order. We always provide a refund when the customer has an issue. Additionally, could you please describe the bugs you found? Thank you ### 2/5 — Glitchy app *2022-05-10, version 1.3.4* App only allows login through Apple ID. All other options (email, google, etc) take you to create an account and then says you already have an account and ends there with no way to proceed. ### 5/5 — Be Delicious *2022-04-27, version 1.3.4* Great Food continue to strive to deliver excellence all day every day ### 1/5 — Took my money, cancelled my order, and never delivered my food. *2022-02-16, version 1.3.4* Ordered food and got charged for it. Then it sent me a text with link to track my order. The link was a DoorDash link. After waiting more than an hour, the DoorDash link said ordered cancelled. The food never showed up and they never refunded me. And they don’t have proper support. It’s impossible to reach any support person to request a refund. Submitted multiple message inquiries in hopes that someone reaches out to me but nothing for over 24 hrs. ### 1/5 — DO NOT DOWNLOAD THIS APP *2022-01-17, version 1.3.4* Worst experience I’ve ever had with a delivery service app. The customer service is non existent. They take your money and if you try to dispute you only have an email that responds in 24HRS. ### 1/5 — Doesn’t work *2022-01-15, version 1.3.4* Impossible to order without opening an account and impossible to open an account because phone code doesn’t arrive and when it arrives it’s “wrong”. Customer care or “help” don’t exist unless you are loggeg in, which cannot happen because of the problem above. I requested the code 7 times, and none of them work… 🤷🏼‍♀️ Too bad, the idea seems awesome. ### 1/5 — One Time Code doesn’t work *2022-01-14, version 1.3.4* My team wanted to order lunch to work, roughly 10 different teammates, we’re u unable to order because the one time SMS code wouldn’t work for anyone. ### 1/5 — DO NOT USE THIS APP *2021-12-09, version 1.3.4* The food never came and worse… they cancelled after AN HOUR behind scheduled delivery. This app is a literal joke! They texted me tracking from a DoorDash link… The TLDR - Unless you’re looking to throw money away for no reason don’t buy this food app ### 1/5 — Food was terrible *2021-12-06, version 1.3.4* The bun of my burger was completely soaked in grease and squished apart under my fingers. The fries were soft and didn’t have any salt on them. I ate the two patties. Really disappointed because I liked this place when I went in person :( ## Frequently asked questions about GO by Citizens ### What is GO by Citizens? GO by Citizens is a mobile application that allows users to order food from a variety of popular restaurants, including Krispy Rice, Umami Burger, and Sam’s Crispy Chicken, all within a single cart. It offers convenient delivery and pickup options. ### What kind of food can I order? You can order a diverse range of food, including premium sushi from Krispy Rice, burgers from Umami Burger (including plant-based options), and fried chicken sandwiches and waffles from Sam’s Crispy Chicken. The app aims to have something for everyone. ### How much does GO by Citizens cost? The app itself is free to download and use. The cost will be for the food items you order and any associated delivery fees, which vary by restaurant and location. Payment can be made via Apple Pay, Credit Card, or Debit Card. ### Where can I get food delivered? The app offers 'DELIVERY EVERYWHERE, ANYTIME,' meaning they can deliver to your house, office, dorm, or hotel. This suggests a wide geographic reach for their delivery services. ### What are the key features of the app? Key features include the ability to order from several GO by Citizens brands at once, real-time order tracking, options for delivery or pickup, contactless ordering and delivery, and delivery to virtually any location. ## Version history (last 5 releases) ### 2.1.0 — 2023-04-11 - We have updated our Stripe SDK for payment - Minor bug fixes in home screen ### 2.0.5 — 2022-12-12 - Bug fix at checkout - Adding new brands ### 2.0.4 — 2022-10-12 1. We have added the ability to cancel a scheduled order 2. Some menus will now have default modifiers set 3. The text on Go To Checkout button in the Cart to show the fulfillment method (Delivery or Pickup) of the order 4. Cancel a future scheduled order from the app ### 2.0.2 — 2022-08-07 We have added a few new features and made some improvements 1. Easy to find help options in order view 2. Small style improvements throughout app 3. Ability to load larger menus in preparation for new menus ### 2.0.1 — 2022-07-10 We have re-built our backend + app to be significantly faster. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*