# Go Kinetic Business — user reviews > 19 indexed App Store user reviews of Go Kinetic Business by Uniti Group Inc., rated 4.70/5 from 1,207 ratings. - Source: https://appshunter.io/ios/app/go-kinetic-business/id1389204558/reviews - App overview in markdown: https://appshunter.io/ios/app/go-kinetic-business/id1389204558.md - Rating breakdown: 5★ 976 · 4★ 152 · 3★ 40 · 2★ 6 · 1★ 33 ## What do users think of Go Kinetic Business? Overall sentiment: negative **Pros** - ☎️ Helpful customer service - 💳 Convenient online bill payment **Cons** - 🐛 Frequent crashes and black screens - ⚠️ Unreliable app functionality - 🔍 Lack of key features compared to website - 🤬 Poor customer experience **Commonly reported bugs** - App gets stuck on 'syncing data' - Prevents device from going to sleep, draining battery - Bluetooth connectivity issues **Most requested features** - Ability to update business hours from mobile app - Improved sync and stability ## Newest reviews (4 of 19) ### 1/5 — App is horrible *2022-01-02* The app stays stuck on syncing data and I can’t login to my account. Go to the website and it takes you to the app. Uninstalled and reinstalled to no avail. If you don’t know your account number customer service is no help. Had to wait for the next bill to reach anyone to make a payment. Internet service is great but customer service and user friendliness is another. ### 1/5 — Horribly buggy app *2021-05-28* When the MyWIN Business app is running it prevents the iPhone from going to sleep, thus draining the battery at an alarming rate. It also has bluetooth connectivity issues as it constantly drops and reconnects for iPhone regardless of the type of bluetooth device. The iPhone app rarely allows a phonecall to go through unless the App is open. Almost all users in my organization have gotten rid of the iPhone app and switched to a PC/Mac softphone. As a new customer in the past 60 days and working the Windstream support it doesnt give me much hope of it ever being fixed. ### 1/5 — It adds itself to phone app *2020-08-25* It integrates into phone app and tries to hijack every call you go to make adding extra click would give less than 1 star if allowed ### 1/5 — No way to change the amount to pay *2019-12-11* Tried to pay my bill and want change amount to pay, no option to change amount, if tou have past due and have new due evwn not yet due, there’s no selection to change amount to pay ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t get this app *2026-08-22* This app is horrible. The soft phone almost never works. This means if I want to make a call, it’s coming from my personal number. If I wanted to use my personal number, why would I use an app? ### 1/5 — Horrific *2026-03-03* App doesn’t work. Very poorly designed ### 1/5 — Black screen *2026-02-23* Not working ### 1/5 — It never works *2025-08-11* Everytime I try to log in, says error the page is no longer available. This app never works. ### 1/5 — Useless *2025-06-27* Doesn’t work. Won’t open. Can’t see any of my account info. Stays on page to open or add app. Frustrating and useless. ### 1/5 — Trash *2024-10-06* The app is trash . Works once in a while ### 1/5 — App does not work! *2024-08-28* Read above… ### 1/5 — Business owner *2023-10-17* I hate this phone service every time it rains I loose my internet service. When I try to use the app it tell me “good new” we updated our app to help. Blah blah blah. I was charge double my bill for the last year . Then 2weeks apart a payment has been charge. Can’t get customer service. Can’t look at the app. This is our only phone option where I live terrible service ### 1/5 — Absolute Garbage *2022-03-29* I will do my best to try and give even a quarter of the headache you have caused me. The absolute WORST company for their customers. I own a restaurant and we have been days without internet or phone service costing me THOUSANDS in revenue and it’s still not fixed. I understand accidents happen but I am still expected to pay for this lack of service!!??? This could cause my business to go under and there is no sense of urgency. Could possibly have it fixed in a week is what I was told. I wish there was a zero star option ### 1/5 — NOT EVEN COMPARABLE TO THE WEBSITE *2022-01-24* If you’re going to FORCE users to download and use the app on mobile instead of using the full site, at least make sure the app has the same features as the website! My company will no doubt miss important calls because I am not able to update my business hours from my phone. Do better!!!! ## Most praised reviews (5 highest-rated) ### 5/5 — Online Assistance *2025-10-22* I called for assistance to pay my bill online, and was so fortunate to get Ms. Shonda Hall to help me navigate the website!! She was so professional and patient with me, because I had difficulty with password entry several times! I appreciate her willingness to work with me in achieving my goal of paying my bill online! She’s such a sweet lady, and I hope Kinetic knows what a valuable asset she is to the company! ### 5/5 — Not phone support *2023-08-30* The only thing I use is my iPhone to do apps and pay bill. Not happy! ### 5/5 — Owner *2020-11-24* I am trying to pay my bill before due date is asking for new password I did change the password but cannot access my account still call the 1800 number that’s even worse as the representatives keeps insulting me and hanging up the phone 3 times this is very bad service I don’t think I have go through this for me to pay my bill on time thanks Monica 17130 Beechnut Street suite a Houston Texas 77083 7135014910 ### 2/5 — Black screen *2026-03-01* The business app has not been working for the past 2 months or so. Every time I click on it comes up with a black screen. When it did work it was convenient. ### 2/5 — Sync *2021-10-20* The app works for several days and then just at random it won’t open, it gets stuck on the screen saying syncing data and will not move past it. I end up having to delete the app and reinstall. This has happened several times lately. Very frustrating. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*