# Go Kinetic — user reviews > 278 indexed App Store user reviews of Go Kinetic by Uniti Group Inc., rated 4.80/5 from 92,856 ratings. - Source: https://appshunter.io/ios/app/go-kinetic/id1342262959/reviews - App overview in markdown: https://appshunter.io/ios/app/go-kinetic/id1342262959.md - Rating breakdown: 5★ 77,396 · 4★ 10,547 · 3★ 3,472 · 2★ 462 · 1★ 979 ## What do users think of Go Kinetic? Overall sentiment: neutral **Pros** - 💻 Convenient app for paying bills - 🚀 Easy to use - 🤝 Helpful customer service - 🔍 Accurate account information - 🔒 Secure payment processing **Cons** - 🐛 App crashes or freezes - 🤔 Confusing or limited functionality - 📈 Inaccurate or outdated billing information - 🔍 Difficulty accessing account details - 🔌 Unreliable internet service **Commonly reported bugs** - App unable to connect or sync data - Incorrect account information displayed - Payment processing issues or lack of confirmation **Most requested features** - Ability to pay partial amounts or set custom payment amounts - Improved app stability and performance - Better integration with account management and service status - More detailed usage and billing history ## Newest reviews (11 of 278) ### 3/5 — Customer for 7 years *2026-09-01, version 1.5.143* I had kinetic for years. I only ever had a issue with my wifi once and it was during a terrible black/storm. An it was back on within the hour. They drop the ball By just having shady business practice’s and terrible customer service. Dont do any referrals or transfers they dont honor them. ### 4/5 — JM *2026-08-02, version 1.5.141* Why do I have to pay a convenience fee for paying online. You get your payment immediately? ### 3/5 — Nothing extra but less features than browser *2026-07-16, version 1.5.138* Can't setup autopay on the app bc every step works except the very last where the enroll button is off the screen and no way to scroll down to it. Also, I logged into the app and it asked me if I wanted to use the app instead of the browser. So it's like the app is really just a browser portal with more buggy behavior. I had to use the actual browser to setup autopay. Only good is it lets you use face login. ### 1/5 — Very poor- does not work!! *2026-07-07, version 1.5.138* The most basic of customer service is that the app actually connect. I have never gotten this app to fully work, whether checking/reporting outages, checking my bill, or anything else. Do the developers actually use the app themselves before pushing out to the general public? ### 2/5 — High *2026-07-01, version 1.5.136* Y’all services are ridiculous in price ### 1/5 — Do not use this company *2026-06-25, version 1.5.136* The most inept internet company I have ever dealt with from customer service to repairs. ### 1/5 — No control *2026-06-23, version 1.5.136* The description says that you can pause devices remove devices parental controls, but this does not work. I’ve been trying to do it forever and there’s no way to do it on this app. I’ve even started a chat in the chat give me step-by-step directions, but it does nothave the options. The chat shows. ### 1/5 — New App Update *2026-06-17, version 1.5.136* Oh my god what did yall do? You made it worse than ever and almost impossible to navigate.....no it is most definitely impossible. FIXXXXX ITTTTTTTT!!! ### 3/5 — Many outages *2026-06-12, version 1.5.136* When it works, it usually works really well, but we have experienced many outages lately ### 2/5 — Bill increase *2026-06-01, version 1.5.135* My service is great but my bill has increased so I will have to start searching for another provider. ### 1/5 — Suggestions to Improve Billing and Service Management Experience *2026-05-29, version 1.5.135* The app provides very limited information and functionality. Customers can update personal information, payment methods, and sometimes reschedule appointments, but there is no clear section showing complete service details, equipment charges, included features, or what exactly the customer is paying for. Most of the app is focused on collecting customer information rather than giving customers transparency and control over their services. I cannot clearly verify my plan details, promotional offers, included services, or pending installation information. This creates confusion and makes it difficult to trust the order process. The app and website should allow customers to: * Clearly view their selected internet plan and pricing. * See all included and extra services before installation. * Remove unwanted add-ons. * Modify or downgrade services online. * See equipment fees and installation details clearly. * Track changes made by representatives to the account. At this time, the online system does not provide the level of transparency and account control that was promised during the sales process. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable and very costly price keeps constantly rising *2026-08-25, version 1.5.143* I have to be on DSL type internet service and need landline due to living in rural/country area. Phone constantly having issues and the internet service is always up/down. Or anywhere between 2mbps to 20 mbps when it works correctly. Bill has gone up almost 100% in the past 2-3 years. Now 140.00/mo. Ridiculous ### 1/5 — App has an acknowledgment you can’t acknowledge *2026-08-24, version 1.5.143* Unable to use the app, there’s an acknowledgment that doesn’t allow you to accept. Problem has persisted for months. ### 1/5 — No customer service at all *2026-08-21, version 1.5.142* Tried calling during business hours and it tells you to use their digital chat. The chat is terrible and if you want a real person to chat with, that costs $5 a month. ### 1/5 — Popups and solicitation *2026-08-07, version 1.5.141* Today, a new “confirm your contact” popup holds the app hostage. I’m all for the confirmation but my data won’t load and the app is un-usable. This after, for a while, the first hurdle in paying my bill was navigating past the referral screens, from which there was no exit. Outage area is never accurate. I have this to pay my bill. Nothing else. Just keep it simple folks. ### 1/5 — Connected Devices *2026-08-01, version 1.5.141* Connected devices is always blank , it used to show all devices connected and I could pause them , that function doesn’t work, shows 34 devices connected but it doesn’t show any devices listed . ### 1/5 — Can’t open app *2026-07-29, version 1.5.141* App will not open. Screens keep going back and forth between the log in screen and the “please download the Go Kinetic mobile app” screen. Please fix this bug. ### 1/5 — ABSOLUTELY DO NOT USE THIS COMPANY *2026-07-29, version 1.5.141* GoKinetic is the worst, slimiest, and down right garbage company I’ve ever had to deal with. My partner and I have moved and have been trying to cancel our account for months. We’ve talked to multiple people over the last couple months who keep telling us they’ll “take care of our account” and cancel service but it is never canceled. We keep getting BS charges while not even having a router or modem set up. As well we were told to keep the equipment with no explanation and not follow our orders to cancel the account. They make it impossible to cancel and will BLATANTLY IGNORE your request to end service. ### 1/5 — Cannot login *2026-07-27, version 1..5.140* The app is saying that I need to update, but when I go to update it says that all is good. ### 1/5 — Update not working *2026-07-27, version 1..5.140* I have updated this app, as I was prompted to do but the app won’t open. It continues to prompt me to update the app, despite already doing so. ### 1/5 — No recognition *2026-07-09, version 1.5.138* I have my login credentials but I can’t get information on my auto payment status. ## Most praised reviews (10 highest-rated) ### 5/5 — Finally!!! *2026-08-17, version 1.5.142* Finally after all these years with winstream.. we have fast internet! After that fiber upgrade. No more long wait times for downloads! ### 5/5 — Love Linetic *2026-08-01, version 1.5.141* Optic is the way to illustrate never switch again! ### 5/5 — So convenient! *2026-07-27, version 1..5.140* This app lets me control everything about my Kinetic account. It is so convenient! ### 5/5 — Professional *2026-07-24, version 1..5.140* They are always quick to assist me, whatever, I need help with. Very professional, respectful and kind. ### 5/5 — Satisfied customer *2026-07-10, version 1.5.138* Should have been switch to fiber, so much faster. Friendly on the pocket ### 5/5 — Fiber *2026-06-25, version 1.5.136* After switching the fiber, there are zero issues with having reliable connections. Thank you!! ### 5/5 — Internet *2026-06-20, version 1.5.136* Excelente app e internet súper recomendado ### 5/5 — Dependable service / great pricing *2026-06-02, version 1.5.135* Kinetic was able to bring fiber into my very rural area. The service has been great, technicians are good too. When there was an issue due to an incident/weather far down the road, they kept providing status updates with the customers hour by hour until it was resolved. Pricing is extremely competitive as well. I’m really happy that Kinetic/windstream was an option for my area. I don’t regret signing up with them it one bit ### 5/5 — Great!! *2026-05-29, version 1.5.135* Excellent!! ### 5/5 — Okay so far *2026-05-22, version 1.5.135* A few startup glitches and outages but par for the course on a start up. So far so good! Time will tell! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*