# Go Mapfre — user reviews > 195 indexed App Store user reviews of Go Mapfre by MAPFRE U.S.A. Corp., rated 4.40/5 from 13,636 ratings. - Source: https://appshunter.io/ios/app/go-mapfre/id1589952585/reviews - App overview in markdown: https://appshunter.io/ios/app/go-mapfre/id1589952585.md - Rating breakdown: 5★ 10,738 · 4★ 842 · 3★ 328 · 2★ 189 · 1★ 1,539 ## What do users think of Go Mapfre? Overall sentiment: negative **Pros** - 👍 Easy to manage coverage - 😄 Great customer service - 🗺️ Helpful information updates **Cons** - 🤔 Inconsistent information across app and website - 🤯 Significant premium increases - 🔍 Difficult to navigate and find information - 🤖 Buggy and unreliable app - 🕰️ Outdated and lacking features **Commonly reported bugs** - Login and sign-in issues - Disappearing policies and missing information - Compatibility problems with newer devices - Inconsistent app behavior and frequent crashes **Most requested features** - Chronological order for claims and notifications - Ability to highlight policy changes - Support for digital wallet and mobile payments - Improved user settings and customization options ## Newest reviews (19 of 195) ### 3/5 — App is Hard to Navigate and Use *2026-08-27, version 6.8* The app is so hard to navigate. I could click on every button except pay bill. I tried calling but it was all automated. Tried link from email. That did not work. Had to add app to my iPad and 9n top of having to re-enter all of my information including name and address, I had to keep turning my iPad to see all of the screens to complete the payment. Ridiculous an app would make you consider changing insurance. ### 2/5 — Too confusing *2026-08-03, version 6.8* This app is awful. It is not intuitive at all and there should not be a requirement to verify your identity EVERY time you log in. ### 1/5 — Updates are horrendous *2026-07-29, version 6.8* The new app updates are horrendous. The screen flips on you and you can’t see everything when trying to pay the bill. I would look for another company just because this app sucks so bad. ### 1/5 — Website Terrible *2026-07-27, version 6.8* Website is worse than terrible ### 1/5 — What happened? *2026-07-19, version 6.8* As another review says, this app is totally useless now. You can’t do anything, and with the latest update when it happened, nothing is loading, you can’t click anything. I cant view statements, can’t make a payment, can look at my policies. what did you guys do ??? This is ridiculous. ### 1/5 — Issues with App *2026-07-19, version 6.8* I don’t know if anyone else is experiencing this but when I open the app, I can’t do anything. I try paying my bill and I can’t click anything. My policy is not showing up. ### 1/5 — Not designed for a phone *2026-07-17, version 6.8* Can’t pay on the app, iv updated it several times and the payment page doesn’t fit the screen so you can’t even fill out your card info. App is crash. ### 1/5 — Screens askew and out of date policies *2026-07-15, version 6.6* It’s a challenging app. One day I see my current policy. The next day it’s gone. My payment methods disappeared. Screens are not painted correctly and are ski to the left. Running iOS. It gets a one star because its fundamental function cannot be achieved. ### 1/5 — Unusable / Can Add Policy *2026-07-13, version 6.6* Unable to do anything in the app since I can’t add the policy number. Thank god I’m not pulled over on the side of the road with a cop demanding to see my insurance information ### 1/5 — Never works *2026-07-11, version 6.6* Never able to submit payments through the app. Always glitches out and can’t continue. What is the point? ### 1/5 — Frustrated *2026-06-26, version 6.6* Online Issues ### 1/5 — Dead in the water *2026-06-20, version 6.6* The app is completely unusable. Not sure what happened as it used to work just fine. Does no one test after updates are made before rolling them out? ### 1/5 — Useless app *2026-06-17, version 6.6* My review is reflected in the title. This app has become increasingly infuriating month after month. I can’t access any part of the app that will allow me to pay my bill. Did DOGE design this P.O.S? ### 1/5 — Broken *2026-06-16, version 6.6* Total waste of my time system is totally broken. Doesn’t work at all. ### 1/5 — The worst app I have ever used *2026-06-09, version 6.6* I go through the whole process of paying but the screen where the options are from has everything to the far left so you can’t choose a method. On top of that the customer service for Mapfre sucks ### 1/5 — App is currently unusable *2026-06-08, version 6.6* Never had any sort of issues with the older versions of this app but after the latest update, whenever that was, the app is completely and utterly useless. I can’t access anything. Can’t view statements, polices or make a payment. This is completely unacceptable and MUST be fixed immediately. The app won’t even load nor allow me to access anything and if I try to access through a browser I’m automatically brought to the app. ### 1/5 — Can’t make payment: button won’t respond *2026-06-01, version 6.3* See title ### 1/5 — Useless app *2026-05-30, version 6.3* Whenever I attempt to access anything thru the app, I just get the flashing circle like it’s trying to load it, but nothing ever happens. Everything on the Mapfre website kicks me to the app and then I can’t do anything. I’ve tried reinstalling and updating the app but nothing improves it. Utterly useless. ### 1/5 — No working *2026-05-26, version 6.3* No working ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-09-02, version 7.0* I’m trying to get in for two days ### 1/5 — Payment *2026-08-30, version 7.0* Terrible I can’t make a payment ### 1/5 — Access to my policy *2026-08-27, version 6.8* The app doesn’t work great everytime I click to access my policy it never loads just a red dot keeps blinking like it’s loading. ### 1/5 — Trash *2026-08-26, version 6.8* Very non-intuitive ### 1/5 — Difficult to use *2026-08-26, version 6.8* I can’t link to my policy number. Even though, I am a current policyholder. ### 1/5 — 100% Useless *2026-08-24, version 6.8* What did you update, actually, if the most important function doesn’t work. Disaster.🙄 ### 1/5 — App Update *2026-08-15, version 6.8* Since updating your app it is useless as many other reviewers have said, I am unable to pay my bill anywhere now because when I try online it reroutes me to the app. Last month I had to call and they told me they would “waive the fee this time”. I will not be paying ANY fees via phone until this is fixed. This has been broken more than a month now, with the rates we pay this should be fixed by now…unacceptable. ### 1/5 — Unusable *2026-08-06, version 6.8* This app is completely unusable, no access to policies, financials or claims, needs to be debugged to make it useful again ### 1/5 — Getting policies *2026-08-03, version 6.8* Been trying to accesses my accounts and unable to do. When you hit policies it just keeps spinning and have tried several times and different days ### 1/5 — The worst app ever *2026-08-02, version 6.8* This is the worst app ever. It never works. Always slow, even with auto pay it doesn’t pull on the date. ## Most praised reviews (10 highest-rated) ### 5/5 — Review update *2026-07-02, version 6.6* After uninstalling and reinstalling the app is working, but it wasn’t broken before it should’ve been left alone…. ### 5/5 — Happy with this company *2026-05-19, version 6.3* They called to remind me of my upcoming renewal and went over all the sections at my request Fav Bulbous customer service ### 5/5 — New app *2026-03-27, version 6.0* Terrible. I enter my policy number and still cannot get it. ### 5/5 — Helpful *2026-01-22* This app was very useful when trying to find my insurance information. It has my Dec page in documents which was easy to find. Very Simple **Developer response:** Hello, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance ### 5/5 — Horrible App *2025-12-29, version 5.8* Not responsive. Can’t log in. ### 5/5 — Wadday *2025-12-21, version 5.8* Grandin ### 5/5 — Thank you for your help😄 *2024-08-21* I appreciate you guys taking the time to help me resolve my problem and answering all questions I have ask. **Developer response:** Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance ### 5/5 — Update *2024-07-27* On Rt 3 N. from Burlington to New Hampshire the speed limit has changed from 55 to 65mph. **Developer response:** Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance ### 5/5 — Easy *2024-07-23, version 4.0* Great App ### 5/5 — Survey *2024-07-10* Easy access and comprehensive information **Developer response:** Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*