# Go North East — Making bus travel easy

> Mobile app for planning bus travel, buying tickets, and viewing live departures. (iPhone/iPad app by The Go-Ahead Group plc.)

- Source: https://appshunter.io/ios/app/go-north-east/id1556028079 (this page in markdown: same URL + `.md`)
- Developer: [The Go-Ahead Group plc](https://appshunter.io/developer/566501475)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.80/5 from 36 App Store ratings · 92 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 41 MB
- Languages: American English, Welsh
- Released: 2021-05-05
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/go-north-east/id1556028079/reviews.md

## What is Go North East?

Our new app has everything you need to get around the North East with Go North East. It’s packed full of everything you’ll need to get mobile on the bus.

Mobile Tickets: Purchase mobile tickets securely with Apple Pay or a debit/credit card and show the driver when boarding - no more searching for cash!

Live Departures: Browse and view bus stops on the map, explore upcoming departures, or check out the routes from a stop to see where you could travel next. 

Journey Planning: Plan your commute, trip to the shops or night out with friends.  It’s now even easier to plan ahead with Go North East.

Timetables: We’ve squeezed all of our routes and timetables into the palm of your hand.

Favourites: You can quickly save your favourite Departure Boards, Timetables and Journeys, with quick access from one convenient menu.

Disruptions: You’ll be able to keep up to date with service changes directly from our disruption feeds inside the app. 

As always, we welcome your feedback. You can send it to us via the app.

## Key features

- Mobile ticket purchasing
- Live departure times
- Journey planning
- Route timetables
- Save favorite routes
- Service disruption alerts

## What do users think of Go North East?

Overall sentiment: mixed

**Pros**

- 🚀 Real-time bus tracking and live location updates
- 👍 Easy-to-use interface for journey planning
- ⏰ Accurate arrival time predictions
- 🎫 Convenient mobile ticket purchasing
- 📍 Live bus stop information and timetables
- ✨ Helps users avoid waiting in cold weather
- 🔔 Service cancellation notifications
- 💪 Reliable for daily commutes and school attendance

**Cons**

- 🐛 Frequent app crashes and freezing
- 🐛 Bus tracking disappears without explanation
- ❌ Buses don't show up despite app confirmation
- ❌ Unreliable service cancellation information
- 🔐 Login issues and account suspension errors
- ⏱️ Inaccurate or constantly changing bus times
- 📵 App fails to load bus stops or timetables
- 🚫 Tickets fail to load when needed
- 😤 Poor driver behavior and unprofessionalism
- 🔄 Frequent app updates that break functionality
- ⚠️ Inconsistent tracking with actual bus locations
- 🚌 Buses cancelled without app notification

**Commonly reported bugs**

- App crashes when scrolling on maps
- Bus tracking glitches (buses jumping backwards, disappearing)
- Journey planner shows cancelled journeys
- Buses shown as 'due' then suddenly disappear from tracking
- Login failures with correct credentials
- NFC interference with debit card pop-ups during ticket scanning
- Search function returns 'can't search right now' errors
- Apple Watch display cuts off bus times over 10 minutes
- Brightness issues after QR code scanning
- Ticket activation takes too long (up to 48 hours verification)
- Map display too zoomed out with poor street visibility
- Recent update degraded tracking accuracy and map functionality

**Most requested features**

- Bulk ticket purchasing with discounts (e.g., 10 for price of 9)
- Shopping basket for multiple tickets
- Metro station integration on interactive map
- Longer ticket activation window (currently 10 minutes)
- Offline ticket access without WiFi/mobile data
- Seat availability details instead of vague descriptions
- Bus model/brand information display
- Notification when reaching destination stop
- Better service update communication for strikes/delays
- More frequent bus services on specific routes

## Recent user reviews (10 of 92)

All indexed reviews: https://appshunter.io/ios/app/go-north-east/id1556028079/reviews.md

### 1/5 — Fractured ankle

*2026-04-18, version 112*

My gran fell off the bus and the driver done nothing do not recommend using the bus

### 5/5 — 47

*2026-02-23, version 109*

47 is a bad bus not always coming

### 5/5 — Excellent

*2026-01-24, version 107*

This app is amazing, I love that it has the live view to be able to see when your bus is at.

### 5/5 — Revised Services

*2026-01-08, version 106*

I Like The Revised Service Countdown And Upcoming Routes

### 1/5 — Broken app

*2026-01-01, version 106*

No bus stops showing on app no timetable data could be found please fix

### 5/5 — Mrs Willliamson

*2025-12-08, version 105*

Just got the App, finding it easy to use, and now I can see if the bus is on time or actually coming, it saves me standing at the bus stop in the cold.

### 5/5 — I love this app

*2025-12-07*

Go north east has made its so easy for me to travel to school and back I am now able to know how long of time I have until my bus arrives which is extremely important thanks so much .

### 1/5 — Awful app

*2025-11-18, version 103.1*

Always crashing, always getting logged out and servers are always down. It’s starting to look like Ubisoft connect these days.

### 5/5 — 16A

*2025-11-14, version 103.1*

When they turn up and not get cancelled. I depend on this bus to get me to work on time.

### 1/5 — Ticket didn’t load

*2025-11-02, version 103.1*

I paid for a ticket, activated it etc but it failed to load in the app when I was asked for it. Inspectors were helpful and accommodating but this just shouldn’t happen

## Frequently asked questions about Go North East

### What does the Go North East app do?

The Go North East app helps you get around the North East by bus. You can plan your journeys, view live departure times from bus stops, and purchase mobile tickets directly through the app. It also provides access to all route timetables and important service disruption information.

### How do I buy tickets with the app?

You can purchase mobile tickets securely within the app using Apple Pay or a debit/credit card. Once purchased, simply show the ticket to the driver when boarding the bus. This eliminates the need to search for cash.

### Is the Go North East app free to use?

Yes, the Go North East app is free to download and use. While the app itself is free, you will need to purchase tickets for your bus journeys through the app or other available methods.

### Can I plan a trip to a specific destination?

Yes, the app features a journey planning tool that allows you to plan your commute, trips to the shops, or nights out. You can input your desired destination and the app will help you find the best bus routes and times.

### How can I stay updated on service changes?

The app provides a dedicated section for disruptions. You can access disruption feeds directly within the app to keep up-to-date with any service changes or alerts that might affect your travel plans.

## Version history (last 5 releases)

### 121 — 2026-08-26

Bug fixes and performance improvements

### 120 — 2026-08-05

Bug fixes and performance improvements

### 119 — 2026-07-22

Bug fixes and performance improvements

### 118 — 2026-07-01

Bug fixes and performance improvements

### 117 — 2026-06-16

Bug fixes and performance improvements

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## More apps by The Go-Ahead Group plc

- [Southern Railway](https://appshunter.io/ios/app/southern-railway/id779618917)
- [ThamesLink Railway](https://appshunter.io/ios/app/thameslink-railway/id908805038)
- [Gatwick Express](https://appshunter.io/ios/app/gatwick-express/id1134559254)
- [Southeastern: Train tickets](https://appshunter.io/ios/app/southeastern-train-tickets/id1544126349)
- [Southern Vectis](https://appshunter.io/ios/app/southern-vectis/id1556029040)

All apps by The Go-Ahead Group plc: https://appshunter.io/developer/566501475

## Related topics

[goahead group](https://appshunter.io/ios/topics/goahead-group) · [go ahead](https://appshunter.io/ios/topics/go-ahead) · [go buses](https://appshunter.io/ios/topics/go-buses) · [gne](https://appshunter.io/ios/topics/gne)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*